Sun Direct Complaints & Reviews

The Customer care service and the local distributors are so adamant even they cut the telephone call

Totally agree with this complaint, I had complaint with Sun Direct since 23rd October, 2010 vide complaint No.[protected]. Nobody to attend to this complaint properly. After that more that 15 times talked with Customer Care in this regard.

Manoj Nair
Smart Card No.r [protected]

Sun Direct DTH — Poor Service and Non availability of channels on Sun Direct

Its long time since sun direct has announced the change of satellite wherein the DIGICOMP of 5 million customers has to be upgraded. Sun direct says, that will be done FREE OF COST.If its free/not, nobody is there to do the same. For past 1.5 months i have been trying to get this job done.
For that I,
1) Called Customer Care - NO RESPONSE
2) Called LOCAL DEALER - NO RESPONSE
3) Phoned Ernakulam Nodal Officer - NO RESPONSE
4) Mailed Ernakulam Nodal Officer - NO RESPONSE
5) Phoned Kerala HOD for Sun Direct - SAID WILL LOOK INTO THE MATTER, AFTER THAT NO RESPONSE

Rite now, am getting 0 channels but am paying for the same. i was ready to pay for the upgradation also but nobody turned up.Now, i have decided for a better service provider, as i already have a TATA SKY connection which is far better, compared to SUN.

SO, FOR THOSE WHO ARE LOOKING FOR A DTH SERVICE, I SUGGEST, ANY PROVIDER OTHER THAN SUN DIRECT, AS THIS IS THE WORST SCENARIO I HAVE EVER SEEN....

I liby joseph smart card no [protected] reported many times you donot send technician for tuning to your new satlite.pl take immediate action

the worst service provider in the country for more than four months . customer feel cheated for the they give .no one is there to listen to the problem and give solution,

They are fakers... Nobody respond properly... fake sun direct... million compliant within one year... don choose sun direct.. please...

Sun Direct DTH — Non availability of Service

I have not been receiving service from SUN DTH since Octobre 2010 even though my account is fully paid up.
I logged a compliant no. [protected] with the company. A technician visited my residence in the last week of November 2010 but was not able to fix the problem.
After that, no one has been sent by the company to fix the problem after repeated phone calls to their call center.

Frequency 12316 Horizontal, 30000 Symbol Rate, its the home Transponder

TP 1:12316H30000-5/6 [Home TP]

TP 2:12434H30000-5/6[owned]

Please re-install software by going to factory default setting and put 0000 on password and re start setbox and put 12316 and 30000 automaticaly the channels will re-tune to setbox

I have done to my setbox success and a tick mark will come on INFO CHANNEL

Anand Krishnan
Journalist
TN

SUN DIRECT DTH SERVICE — Non Availability of channels since September 2010

I recharged for 2000 Rs in August 2010. At that time many of the channels that I had subscribed for were not available. On calling the customer care they told that its because of some technical difficulties and that the issue would be resolved soon.

September 1st week when I called they informed me that the satellite is being moved to a new one and an executive would come to my home for the realignment process in 10 days. After 10 days when I called I was told that they wont come till I register my name and smart card number. I did that immediately and was told that I would be contacted soon. In October when I called they asked me to follow up with Gopal Electronics and gave me the mobile number of a person there. I repeatedly tried to call up but the person would either not answer or his phone would be switched off.

Then I called them back and explained the same. They said they shall take care.
From the 3rd week of September almost every week I have been logging complaints with sundirect.
Each customer care executive attends my calls and repeats the same dialogues that they understand my problem and that it shouldnt have taken this long to realign. They shall raise my issue as a high priority one etc.etc.etc...

In november tired of all these calls I gave a call to the nodal officer Mr. Krishnan K.V (Phone:[protected]. He attended my call and told me he would call me back and fix the problem in one hour. Its been 2 months now. Later whenever I try to call the phone was not answered.

Last week I called the customer care and asked them to connect me to the manager. The response was that the manager is in a meeting. This happened 3 times. All 3 times the manager was in a meeting. I threatened to file a consumer complaint against them and they said they shall call me back in 30 minutes. Its been 7 days now.

I do not know where to go from here. All points of contacts and complaint modes have been tried. From the day I have recharged I have not received any channels that I had subscribed for. Repeated calls and complaints have not made a difference.

Please take appropriate action against as this is a clear case of consumer harrassment and cheating.

Thank you
Dhanya Arun
Smart Card number : [protected]
dhanya.[protected]@gmail.com

Sun Direct DTH — illegal deactivation

My dth connection is de activated illegally despite having recharged timely. Only criminal waste of time and money by call center staff by repeatedly asking about customer details, speaking softly, doing nothing. in 4 days a simple problem cannot dissolved, even by senior department. Smart card no [protected].

Sun Direct — Customer Care service phone numbers are not working

i tried to contact sundirect customer care for add on packages from April 8, 7 pm still (April 9, 2 pm), but the numbers not at all working . Please take the appropriate action.

When ever we call customer service, they say only one response that the person will be attending to you shortly by tomorrow without fail, and also they inform us that the complaint will be forwarded to the senior authorities but for no use.

Is there any consumer helpline cell where we can raise the complaint. please inform me.

Address:
N.Palanivel - [protected]
3/32, Alathoor Road, Oomatchikulam,
Thirumalpuram post
Madurai-62501.
many times we contacted our local sun direct customer care serivce to change our sun direct dish antannae direction they not showing the correct response to us.many times we called and informed but they not responsing.Our smart card number is[protected]R, day by day we loosing the channels one by one. I have informed local dealers not responding for my complaints. so please take a proper action.

I hope sundirect is providing worst service to the customer. I am one of the customer of sundirect I am not getting channels properly since two months. I contacted customer care, but they are helpless since two months.
AS a customer I will not prefer any body to buy Sundirct.
My smartcard no is:[protected]

smart card no [protected] subramanian .n. for the past one month for dish position change no response for our numerous calls to [protected] and now asked to contact [protected]. regret for having sun direct customer.except sun .t.v. other chaneels are blocked. why ? u can block this also

quality no quantity nil tantana tann publicity o.k. contact no. [protected]

Sun Direct — paid channels not to be given

i am lasma reddy i live in warngal we go 1year free sub after 1 year i have payed 125+tax and we have said to add zee telugu .but that have not added .we have call the local office that are not respoinding .its is so bad about sun direct. the service is so bad

sir i will book the sundirect but in my smart card some more address is there so i want see the other address

hi this is sai i am also facing the same problem and i have 9compliant no. with me my costomer id id [protected] sundirect dth

Sun direct DTH is very very poor customer care services .Antenna alignment charge for RS.100 at trichy

Sun Direct TV (P) Ltd — BRONAGH COMMITMENTS

COMPLAINT REGARDING VERY POOR SERVICES OF SUN DIRECT(DTH SERVICES)


I took a Sun Direct connection from SUN DIRECT TV (P) LTD. Distributor office M & S Technologies 183, Anand Complex, Pitampura, New Delhi -110034 on[protected] with 103 free channels. The distributor assured me to give certain 103 channels on the subscription of Rs 999/- on behalf of the Company. But after 1st April 2009 one channel namely COLORS is not coming on my TV. I called on the help line number but It was told that this channel has been a pay channel now and we can not give it with free channels. It means that if the any other channel become a pay channel after some time than I will have also to pay for it.
I have a subscription for 10 months and I must be given all the certain 103 channels as I paid for. I have a contract with SUN DIRECT for 10 months, I don’t care how many channels are connected with this channel in what terms and conditions. If I knew about the very poor services of this SUN DTH Service, I never went for this service. I think I have purchased a tension for my self but not a SUN DTH Service.
It is my humble suggestion to all the customers to think this type of cheating full and careless company policy before to go for this very bad SUN DIRECT service.
My particulars are as follows:-
Smart Card Number R[protected]
Set Top Box Sl. No. P[protected]
Delivery Challan No. DC 449
Mobile: [protected]
HEMENDRA KUMAR
Compalainant

SUN DIRECT DTH SERVICE — still not done realignment

pls never purchase sundirect dth, poor response. I had given complaint regarding re-aligment from 20-oct 2010 to till date ,still no technician came to
my home regarding this matter , when i call customer care they says " KRUPYA PRATIKSHA KARE JALD HI HAMARE TECHNICIAN AAP K PASS
PAHUCHENGE " & their duffer nodal officer not receiving our call no is[protected] . shee totally 3rd class services even their dealer & distributer also not supportig charging rs 300/- for realigment
my smart card no is [protected] , & complaint no is -SUN 80042 ,

SUN DIRECT TV (P) LTD — DTH Service - Alignment of Dish not done

Smart card No. [protected]

We don't get any channels for the last 3 months and the dish realignment was not made despite repeated reminders and requests.

Sun Direct Co has not made good the deficiency in services which is indeed regrettable and highly unbusiness like. On account of the company’s aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered losses/incurred expenses.

I had taken 2 connections with smart card Nos. [protected] & [protected]

The Sundirect dish has not yet been realigned.

Dr. Zeenath Shanavas

ID [protected]

same with my case too. i receive 0 channels since october 2010
sun 139766

Hi,
this is Jay Mudaliar from ahmedabad, gujarat state - from last two days i am not getting any channels at home - on screen showing no signal so i had complaint again this and get this no. ( SUN 301532) after 24 hours nobody get the phone in ahmedabad office no. [protected] i tried more than 30 to 40 times but nobody pickup the phone when i try to talk with customer care no. i tried everytime i pay 30 min, minimum time for get line ([protected]) with customer care officer, at that he helpless to give detail because system is not working or net slow -

if possible please do anything at the earliest otherwise i remove the same from my home

Jay Mudaliar[protected]

Hi,
This is chinni krishna from Greater Noida.
from past two weeks iam getting signal problem for some channels.
I have sbscribed TELUGU channels.for below channels iam not getting signal properly

1) GEMINI MOVIES
2) GEMINI MUSIC
3) GEMINI COMEDY
4) GEMINI NEWS
5) ETV2
6) TV9
7) NTV
8) SAAKSHI
9) HBO
10)STARMOVIES

Thanks to resolve it ASAP
ADDRESS;
***********************
AWHO
PLOT-NO---2A-401
MOBILE--NO--[protected]

I am sun direct delear sun direct problem s not solved sun direct sarvice centre in bhilai sarvice centre raipur (C.G) very slow very poor pls bhilai sarvice centre urgent
santosh sharma bhilai (cg)

We are using SUN DTH at Chennai and would like to state that we have never seen any Comapny providing such a poor quality of service. They are not even sure who are their local service providers and the actual money and time loss is for the consumer.

SUN DTH is the worst DTH service provider. Firstly the installation guys ask for tips! secondly they take the money for installation and topup and you get to know later that out that money these guys have mysteriously few hundred bucks go missing!
Satellite feed problems, software problems and service related problems are mainstay of this DTH service provider. I faced all of them within 2 months of installation.
Please do not opt for SUN DTH or you you will suffer.

Delhi

I amm purushottam, i am su direct customer.

in my sysetm problem within 1 and half month i am complaints more tahn 10 times

but yet not resolved.

Customer care person say will contact u with 24 hours plz wait. but yet no person contact to me my problem yet not resolved .

on screen showing messge : E-52 serching for singnal
error

Regards
purushottam sec 12 noida

Sun Direct DTH — NON WORKING OF DTH CONNECTION

Sir,
My DTH of SUN DIRECT Connection (smart card no. [protected]) is not working from today evening 6.30pm. Eversince then , I have been trying to register my complaint with Sun DTH toll free no[protected], which is always remaining engaged non-stop till this minute. I really doubt whether there is a WORST CONSUMER GRIEVANCE ATTENDING CELL LIKE SUN DIRECT.
I seek your help in getting my complaint registered with the company service centre and get my grievance solved.

Thanks,
Dr. Harry Herbert
[protected], [protected]
Chennai

my smart card no[protected]R, MY NAME KOTESWARA RA -HYDERABAD, JUST 3 HOUR BACK I RECHARGED FOR 6 MONTHS FOR GENL TELUGU FOR Rs655/- and for Rs123/- for zee-tel and animal plant for 6 months ALL OTHER CHANNEL WERE ACTIVATED EXCEPT ANIMAL PLANT. WHEN IT IS GOING TO BE ACTIVATED AND HOW long my recharge lasts pl inform me now
my mobile no is [protected]- confirmation code no not given by v2 electronics- UPPAL BRANCH, HYD PH NO [protected] AT TIME OF RECHARGE 43452

thank you
regards

Sun Direct DTH — No service and very worst cuistomer care

This is regarding retuning problem ... we got notification page in some channel to retune so we have contacted covai direct ,rspuram , coimbatore contact no: [protected]...after several calls 17 days later they came and after tuning they tried to upgrade the software but it got failed and they told to bring setup box to covai direct service center
..Today (2/11/2010) i went there they told it cant be upgraded without servicing as it is old model and they ask me to pay 250 rs on behave of service charge and they can return back only after diwali.. we got fedup of sundirect ...sun direct totally sucks ....why they have choosen star vijay tv as notification page? better they can use suntv as notification page....

If we call to customer care and if we select tamil language malayali girl trying to speak in tamil and she will never understand what we are telling but she will give her own answer

Sun Direct — Not working properly

This is regarding retuning problem ... we got notification page in some channel to retune so we have contacted covai direct ,rspuram , coimbatore contact no: [protected]...after several calls 17 days later they came and after tuning they tried to upgrade the software but it got failed and they told to bring setup box to covai direct service center
..Today (2/11/2010) i went there they told it cant be upgraded without servicing as it is old model and they ask me to pay 250 rs on behave of service charge and they can return back only after diwali.. we got fedup of sundirect ...sun direct totally sucks ....why they have choosen star vijay tv as notification page? better they can use suntv as notification page....

Sun Direct DTH — Vijay tv and other channel blocked

Vijay tv and other channels were blocked instead of tat we get notification page to retune tat is someone from sun direct will come n tune dish for of cost we got notification page in some channel to retune so we have contacted covai direct ,rspuram , coimbatore contact no: [protected]...after several calls 17 days later they came and after tuning they tried to upgrade the software but it got failed and they told to bring setup box to covai direct service center
..Today (2/11/2010) i went there they told it cant be upgraded without servicing as it is old model and they ask me to pay 250 rs on behave of service charge and they can return back only after diwali.. we got fedup of sundirect ...sun direct totally sucks ....why they have choosen star vijay tv as notification page? better they can use suntv as notification page....

If we call to customer care and if we select tamil language malayali girl trying to speak in tamil and she will never understand what we are telling but she will give her own answer

I am also facing the same problem .stupid service.

SUN direct,

I am writing this from KANYAKUAMRI dist Tamil Nadu, More than months over no one coming for retuning the dish . When contacted to the customer care, they reply we will send technicians . but no use i can recomend you not to use sun direct.

Hi My sun direct reciver is old model. Its not select to the manual scan symbol rate and frequency rate. How to solve this problem. pls help me.

Of late your customer care is lethargic. Despite having called them over phone (that too it is always engaged...!) informed them that I am not getting Channels Kalainar TV, Jaya Plus, Raj, Vijay TV & Vasanth (Basic package) your personnel informed me that yr technical will reach my house in a couple of days time and adjust the dish since you have changed Satlite configuration...! They even promised me that this will be corrected before Deepavarli... But till date there is no resonse from you... when I try to call you over phone it is always engaged. I am really fed with the customer care. I have paid my annual subscribtion. Now we are being charged for not being able to view the channels for days together. Trust atleast now you will rectify the problem to our satisfaction. - Confirmation Code:[protected]

I agree to your views, I am from bangalore and also facing the same problem. The STB is old and needs tobe serviced to capture the realignment software which cost about Rs.250/- and the equipment need tobe sent to chennai for service and not sure as to when it will reach me after service, all the above details have been told by one technician whom I contacted for realignment. Raised a complaint mid october and then on Nov 1st week till now noboday had turned down, after paying the advance amount for viewing the free channels we couldn't able to view the same which is against consumers' right. Mr. Maran is busy in promoting is films and not concentrating on the customers problem. My subsrctibtion is getting over by Dec'10 end, I doesn't mind in forgoing it and decided to scrap the sun dish and to go for normal cable which is trouble free.

Require solution for your problem.
Send mails to all the following email ids in the To or CC...One of them (assuming some one will be always against some one, takes this option to revenge others) surely take this problem to higher officials.

[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,
[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

this is sundirect problem proven solution

connection name:S.MANI
smart card number:[protected]
my sun direct connection not working properly. i have problem in every month for activation and can't show my package channels. i recharge my account but its not activated . every time i seeing the message" E16-4: service is currently scrambled". i recharge my account but its not working. and channels are very low of number. tamil channels only below 10.and the help line services([protected]) can't be connect calls . always its busy signal. i not satisfied this services.

PLAN DETAILS AND BALANCE

Sun Direct DTH No.[protected]

Please let us know the current plan details. Balance in my card.

Payment of Rs.440 made on 22/7/13, is it credited?

Regards,
Selvabharathi

Yes.They think after getting the money they can play with customers.

Since 2 months they have not attended to disc positioning. I am in Chennai Rajakilpakkam
Even after complaining on 25th Oct with no[protected], I have been talking to them daily.
They would check card no and name and confirm first and add the subcription due on date.Then they would hear all you have to say and reply surely we would inform ypu sir.
That is it..
Your energy is spent and no futher help and action.

Dear sir,

My name is N.Subramanian my smart card number is[protected].

From past weeks I am unable to view any channels as sun direct has moved to the new satellite.Please take action immediatly. Please give me our nearest distibuter or service personcontact number.

My address and contact number are given below:
N.Subramanian 1/407-2 kurinji nagar,
Veerapandian pattnam,
Tiruchendur taluk,
Tuticorin district,
Tamilnadu.
Pincode:628216
Conduct number:[protected], [protected].
E-mail id:[protected]@rediffmail.com
Thanking you

Same problem. I tried to contact them by mail, they are not answering.. Tey dont take calls and the dealer asks 250 rupees for changing the position of the dish..

Dear sir, My sun network cable is showing searching for signal since one month .I was given complaint to our nearest branch.But no response.when i call they said coming today.so please don" t take sun netwrk.worst service and worst quality.This is my request.

Dear sir, my sun network is showing poor signal and often shows searching for signal since 15th october, seeing your ad., on info channel I have given my complain to my dealer but there is no response from them till date.They don't even attend the calls . I request sun direct network office people to take nessessary steps to solve this problem.This is my request and complaint.

Dear Sir,

Even some of channels are working for more than 1 month but no body bothers to check and correct them after complaining regularly I have not seen such a kind of service after they charged.

Sun Direct DTH — REGARDING SERVICE

Hi,
This is with regard to lethargic response by SUN DTH service providers, in AUG 2010, there was some issue with their satellite due to which we were not able to recieve many of the channels,for 2 complete months,they kept assuring that it will be resolved in another few days then later they informed that they have moved to a new satellite and their technician will come at our place and do the needful changes free of cost. Its been around 3 months we have been callling their customer care,everytime we are given a new reference number and a fake assurance that technician will come. Although they are charging money, we are not getting channels for which we are paying.We dont know the location of their office also where we can go and tell all this. I request you to please look to the issue and take action against the so called " NO 1. DTH service provider". The details of my connection are below:

Connection at the name of: Swati chaudhary
Smart card number: [protected]
ph no: [protected]

Thanks

Vibhu

Sun Direct DTH — regarding service

Hi,
This is with regard to lethargic response by SUN DTH service providers, in AUG 2010, there was some issue with their satellite due to which we were not able to recieve many of the channels,for 2 complete months,they kept assuring that it will be resolved in another few days then later they informed that they have moved to a new satellite and their technician will come at our place and do the needful changes free of cost. Its been around 3 months we have been callling their customer care,everytime we are given a new reference number and a fake assurance that technician will come. Although they are charging money, we are not getting channels for which we are paying.We dont know the location of their office also where we can go and tell all this. I request you to please look to the issue and take action against the so called " NO 1. DTH service provider". The details of my connection are below:

Connection at the name of: Swati chaudhary
Smart card number: [protected]
ph no: [protected]
E-mail : [protected]@yahoo.com

Thanks

Vibhu

This is exactly the case most sundirect customers are facing. They are publicly and outrightedly cheating people. Please take action against them.

I completing agree with this. Even the same thing I am facing issue with this from past 45 days. I transferred the connection from Chennai to Hyderabad and I have never seen a picture till now after transfer. I almost spent 2000 Rs for reinstall wtih which I can get a new connection (note that it is not SUNDIRECT this time). CSR has a default answer which I can also do their job very easily. when ever I call them, I get a new compalint number which has no action.

Balance amount in Card No.41145144071R

I want to know balance amount as I have recharged Rs.1000 on 09.09.2013. ...

Sun DTH - Horrible service. First of all it is very difficult to get the customer care numbers. By any chance if we get it, most of the time they say the server is not working. Even after all these hurdles I managed to register my complaint 4 to 5 times. But till now no action has been taken.

Above all there is no access to higher ups of SUN DTH. Further pathetic is the nodal officers' numbers. I tried several times, first few times came as engaged and last 3 times it is coming temporarily out of order.

I feel like I have been royally taken for a ride by SUN DTH people. I am not able to view many of the channels for the last 15 days.

Please don't go for SUN DTH.

I have purchased a Sun DTH on 3rd Oct. 2009 Saturday. on Sunday 4th Oct. 09 I have called to distributer for activation, he said that your activation will complete in half an hour. But after 1 hour there is no response of my call. Activation duration was 28 hrs. Call details on 4th Oct. 09 from 10:30 a.m. to 6:00 p.m. as under -
1. To customer care[protected] times
2. To activation centre[protected] times
3. To Distributor (Manorama Infocom, Mathura Ph. [protected] (Mr. Lalit) - 5 times
4. To staff of distributor ([protected])- 1 time
5. To staff of distributor ([protected])- 4 times
6. To staff of distributor ([protected])- 3 times
7. To staff of distributor ([protected])- 2 times
8. To staff of distributor[protected] times
Total cost of calls Rs.100/- approx.

This is not a good service, very bad service,

SUN DTH — Very bad service

I have complained SUN DTH customer care about the non-availabliliy of channels for past 2months. many channels are blank and pops up a message that a free realignment will be done. till date nothing has been done. we have paid for a years subscription in advance. If SUN is in USA. they will be out of business in a day. "It happens only in INDIA".

No radio channels, minimum basic channels and very very bad customer services.

Dear Sir (or) Madam,

I would like to inform you to the Sir, I am the one of the Customerfor SunDirect. I am recharge 500/- on[protected] evening. My name is Rajamma. Dish Id No:[protected]R. Kindly Please Re-activate this Id No and Add Addon Package Zee Telugu - 15/-.

Thanking You Sir,

With regards,
Rajamma.
Mobile No:[protected].

I have purchased sun DTH on 25.04.2008 from the distributor Dish communication, Coimbatore through the agent Green way Enterprises, Sowripalayam, coimbatore. The smart card number is [protected]R. The set of box no. C[protected]. From 4th may on wards the receiver is not working. It shows E17 input smart card. This problem is persistant and not yet solved by Either agent who sold the product or distributor in coimbatore . I made a complaint several times through phone and in person. Both are never respond my queries. I handed over the box to the agent for service but there is no response till date. The over all service and response of sun direct is very worst. What is the remedy for this problem?

Dear Sir (or) Madam,

I would like to inform you to the Sir, I am the one of the Customerfor SunDirect. I am recharge 500/- on[protected] evening. My name is Rajamma. Dish Id No:[protected]R. Kindly Please Re-activate this Id No and Add Addon Package Zee Telugu - 15/-.

THIS MAIL IS 3rd MAIL. NO RESPONCE. ANY DOUGHT PLEASE CALL ME.[protected].

Thanking You Sir,

With regards,
Rajamma.
Mobile No:[protected].

Dear Sir,

A Sun Direct DTH connection was taken in Hisar (Haryana) for Rs. 2000/- on 05.12.2008 by the undersigned but now for the last one week my T.V. is not receiving the signal that's why a complaint with your Hisar office Service Manager Mr. Parmod Jain on his mobile No. [protected] but he with one pretext or the other making a no. of excuses/promises but not sending a proper man to rectify the errors.
Please instruct your man to provide the proper service to the customer immediately. Further deley in providing service will compel me to move a consumer court for justification/compensation.

Harish Ahuja
Mob. No. [protected], [protected]

what consumer service. i would have tried 1000 times on their number for reactivation or for any service required buggers were never reacheable and to top it they have numbers for different regional incharges which is also never reacheable. It is high time users realise these people are not for value customers and are trying to built volume on free channels and keep tweeking and fleecing hapeless ones.They have upgraded their desktop box features which were never upgraded for the old timers who also pay the same price or even more than the new ones being hooked. with this kind of attitude they will never stay in the market for long. I do not say tata or reliance is better customer serviced but compared to sun they are Miles ahead and decent people.

I have not seen a worst service till now in my life.

I have made a complaint on 28th September 2009. Till now no one turned out.

I have been calling them daily but my problem is not solved.

Lastly a small advice. Please dont go for Sun Direct and dont recommend Sun Direct even for your enemies

poor service of sun D dth
I am Pannilal verma cunsumer of your sun D dth vide S card no [protected]. We havebeen facing an issue with no signal problem from the last 5 days. I amnot getting any channels on my tv. I called up cutomer care toll free no. They booked complaint and gave me ref. no.[protected] dated 20.01.010. This complaint not attended. Again I called up on 22.01.010 8.34 pm and 8.53 pm. They not given solution and no response cutomer care . THIS IS VERY BAD SUN D SIDE.
Is there a solution for this issue.


Regads

i recharged my account at 8.00pm in eve yesterday but i dont get signal till 6a.m of today morning

I have recharged my dth connection via internet on 14.03.10 9.30 a.m. I have called[protected] for serveral times. They said they rectify the problem ( Error E 16 - 4) immeidately. But to day 17.03.10 3.40 P.M. my DTH is still not working.
VVVVVVVVVVVVVVVV wrost service sundirect. I thought Why I Buy this????

ya i also facing same proble i recharged through internnet it shows activation is successful but i didt get signal its showing service is currently scrammbled

Resolved the concern raised by me

My smart car no. is[protected] R

SUN DIRECT Services are just bull & Human .
Poooooooooooooooooooor Services.
Poooooooooooooooooooooor Customer care(less).
For long time they are not clearing the problem.
WORST SERVICE.

I have purchased sun DTH during the month of April 2010 from the distributor Intex Marketing, Ghaziabad (this distributor was deputed by Sun Direct directly) I do not understand since I am staying at Delhi, Dilshad Colony, why they sent a distributor from Ghaziabad (UP). The SMART CARD NO. IS [protected] & SET UP BOX NO is P[protected].


From 4th October onwards the receiver is not working. On several complaints over phone to Sun Direct Customer Care and Intex Marketing one Mr. Rajender came from Intex Marketing on 7th October and told that the set box needs to be repaired and installed another set up box and told me that it will be activated within half hour but after 3 hours nothing happened and accordingly I informed Mr. Rajender and his superior Mr. Lalit about the same and also informed Mr. Manoj at your Noida office on their mobile numbers and your customer care centre No.[protected].

Mr. Rajender told me that the installed SET UP BOX should be again replaced with another one and will be replaced next day.

I requested all the people that my SET UP BOX was under warranty and they should have replaced with new one. They refused my request and say that they cannot provide me with NEW SET UP BOX. I am quite surprised to note that in your language WARRANTY means replacement with old one.

Every day I am contacting your customer care office as well as Mr. Lalit / Rajender at Intex Marketing and Mr. Manoj / Om Tyagi at Sun Direct, Noida / Delhi on their mobile numbers. Till date neither my set box replaced with new one nor get it repaired despite my every day contacts with these people. I am very disappointed with your attitude and after three week has been passed and reminding your people over phone / mobile several times, my system is still not working and nobody came to my house for replacement of the SET UP BOX or rectify my problem till date.

I think you are not interested in Customer care and only want to sell your product and forgot the customers.

I need immediate attention of your senior executive and sort out my problem without any delay.

Despite my several reminders over phone as well as mails, you have not yet replaced my Set up box till date due to which I am unable to watch the TV programmes since last one month.

This is a serious violation and denial of justice to a valued customer from your part as my set up box was under warranty.

Further to note that earlier you had assured me over phone as well as in your advertisement, that you will not be charged any amount for non availability of some channels due to your satellite shifting during the month of July, August, September. But you have deducted amount from my account for these month.

I request you to reverse the amount to my account, which you were deducted against your commitment from my account and confirm.

Regards,
Sanil Kumar
SMART CARD NO. IS [protected]
SET UP BOX NO.P[protected]
F-98/6, 2nd floor
Dilshad Colony
Delhi – 110 095
(M) [protected]

Dear Friends,

I have purchase Sun Direct last 2 year. But from last june there service is very poor.my experince is very very bad. They are displaying in there channels that they are shifting to new Satelight and they will be sending Service person to for adjust the Dish.

Even after paying amount i am not able to view channels . and i have call more then 15 time to the customer care service but no response. Every time they give new date .

Pls do not buy Sun Direct it 100 % fraud company. They can spend crores of rupees for add but they will not spend for Service, .



SUN DIRECT IS A LIER (FILRTY) COMPANY. I HAVE TO SUGGEST TO EVERYONE DONT PURCHASE SUN DTH.

BKWAS COMPANY SERVICE...

Neelmoney Sharma
[protected].

NEVER EVER GO FOR SUN DIRECT, DONT THINK THAT IT IS FROM SOUTH AND THEY KNOW OUR TASTE, IT IS MERE WASTE. IT WILL SPOIL YOUR TIME/MONEY/HAPPINESS. WORST CUSTOMER CARE/SERVICE MY SMART CARD NO. [protected]

hmare sun direct tv me sare channel nahi aate hai

Sun Direct — Very very poor Sun direct DTH

I owned a Sun direct DTH service([protected]). They have subscribe for new satellite,i have registered my complaint to change my receiver direction before Two month. Till date they have not send any technician even though i called several times.

i too facing same problem for the past 4 months. SunDirect is vaste. don't buy this. this is 100% fraud company.

Same experience with me also. I'm from cochin. Dont ever go for SUN Direct. I have thrown that away.

From
SC Sudha
Mobile:[protected] and [protected]
Smart Card No : [protected]
Customer

To
The Manager/Executive officer
Sun Direct DTH

Sub: Compliant on call centre staff and delay activation

Sir,

I wish to say the following lines for your kind consideration and necessary action please.

I am happy with to be a customer of Sun direct DTH. Your service was very satisfied past one year back. Now a day’s your service is not satisfied because your call centre staff has not given satisfy answer. This incident is not a first time it is done frequently whenever I recharge.

Yesterday, I recharge for Rs200/- and contacted call centre on 14 Jan 2011 at 1400hrs. I spoke with Ms/Mrs Sweta in Hindi at 1400hrs for recharge. She told that one minute for hold but she taken 8 minutes for given the answer and also told that within two hours your tamil basic channels activated, but the channels not activated till 1700hrs and she has not given any complaint control number. She told that send your request.

Then I spoke with Mr Gurudev, on 14 Jan 2011 at 1700hrs. He told that your disc alignment has done or not. My disc alignment was done three month before. He also told that within two hours your channels to be activated but the channels not activated till 2015hrs. He has not also given any complaint control number. He told that send your request and not given any number to you.

Then I spoke with Mr Akash, on 14 Jan 2011 at 2015hrs. He told that your disc alignment has done or not. My disc alignment was done three month before. He also told that within two hours your channels to be activated but the channels not activated till 2215hrs. He has not also given any complaint control number. He told that send your request and not given any number to you.


In above the three calls centre staff told that set of box should be on for next two hours for activation. I switch on the set of box from 14 Jan 2011 at 1400 hrs to 15 Jan 2011 at 0630hrs.

Then I spoke with Mr Suraj on 15 Jan 2011 at 0630hrs. He told that your disc alignment has done or not. My disc alignment was done three month before. He also told that within two hours your channels to be activated but the channels activated immediately, how is it been done immediately. He has not also given any complaint control number. He told that send your request and not given any number to you.

I have more expensed for telephone than recharge. In recent days, your service has not satisfied with customers whoever I contacted they told that the same problems.

SUN DTH — VERY VERY VERY BAD SERVICE

Worst ever customer service for SUN DTH ... my connection is down for past 20 days but not a bloody technician turned up.. and the dealers of the network are more worse.. NEVER OPT FOR SUN DTH I[censored]R PLANNINMG TO TAKE A DTH CONNECTION

Dear Frends, I have purchased Sundirect during 2009 and since then, I have watched hardly 10 hours. Now since last three months, Sundirect have changed dish alignment settings and no one came to me and adjusted the dish. Since then I have lodged many complaints and service is poor. There is no response to rectify this. Suggested not to buy Sunnetwork DTH. They should have suggested how to change settings to view atleastsome channels.

Smart Card ID: [protected], I have purchased DTH connection during 2009. Since then I have wached hardly 20 hours. Now Sundirect Have shifted to another settelite and changed dish alignment settings. I am unable to watch DTH services from Sundiect. In addition to this I have taken local cable connection. Inspite of many complaints, Sundrect service personnel failed to send technicians to rectify thish dish alignmnet. So it is waste connection to me. It is suggested to new customers not to take Sundirect connection.
V.Lingam
Phone: +91 [protected]
Hyderabad

last thee months i face many difficulties due signal we not watch DD1&DD2 & OTHER channel i am allready post a email to sun direct but no action through the dealer dealers demand is Rs.150/= by mobile no.[protected] mobile holder is Mr.Faizi technician of sun direct above mobile no.provide to me by mobile no.[protected] sun direct dealer kindly do the needfull & suggess to me that i paid the amount Rs.150/= other wise i take any other action my mobile no.[protected] my [protected]@gmail.com

Don’t buy SUN DTH! Very Bad Service
Today Also its down…………Heavy load can’t survive the SUN DYH server
I cant see the IND vs. PAK match because of SUN DTH customer
Stupid connection and services……………….Cheating customers….
Call me [protected] if you want more feedback………………….Don’t buy

Very poor service...Sun direct DTH....In the customer care no one is responding properly.....29th march 2011 we top up the same. we cannot see the programs in tv....now, today is 2nd april..2011. till now it is not working.....Direct service is not available in sun direct DTH. Kindly arrange the service centers properly in all the areas. and also update the service centers contact number in the website....

by
Jayasree Sridhar
[protected]
Chennai

very poor service very poor service very poor service very poor service very poor service very poor service
very poor service very poor service very poor service very poor service very poor service very poor service
very poor service very poor service very poor service very poor service very poor service very poor service

I tuk sundirect 1 month bak & i startd hating it frm the 1st day itself...nothing wil be displayd if a rain comes & most of the chanel slots r empty wen i switch chanels...and abt discovery chanel its waste adding it by paying additional money 4 dat, dey playes english & hindi at the same time & we wont understand a thing...i dunno y r they ruining a wonderful chanel lyk dat..

Sun Direct — Very Poor service & Response

Hi,
Sun Direct Services are very poor. I have been not getting channels for the past 72 hrs even after calling the customer care. Customer care has given me 3 complaint numbers. When I call and ask for the complaint number the executive says we could not find any complaint number previously raised and raise a new complaint number. To resolve this issue it would take 48 hrs. I have really called them for more than 10 times
Even online recharging is very poor. Every time we get an error while online recharghing. Quality of transmission other than Sun network channels are not all good.I suggest all not to go for Sun Direct at all.

Thx

Hallo, everyone
aap ager algulfnet me register hai, aur apne doller bechna chahte h, to
[protected] (sant ram)
per samperk kare.
Apka 1 doller kewal 41 rupye ka liya jayega.
Payment pane ke liye Apke pass axis bank ya state bank of india ka account hona chahiye.

I recharged my account, sitll Error message E16-4 is being displayed.. how long will u take to process ? it has been 5 hours now.. HOw to speak to customer care executive?? line is not being connected .. is it 24/7 service as u promise?

we feel the same

sabse ghatia connection bole toh bilkul bakwaassssss cheeeeeeeeeeeeeeeeeeee yakkkkkkkkkkkkkkkk plz sabse request hai ki jo koi bhi soch rha hai is connection ko purchase karne ki plzzzz dimag se nikal dijiyega ye ek choti si request hai sabhi logo se

ghatia connection hai band kar dena chahiye govenment ko hi

SMART CARD NO. [protected] R

In spite of repeated complaints to SUN Direct TV Ltd. for the last fifteen days no response from the company. Presently paid Channels are not coming
I have paid subscription for a period of one month for freedom package.

set off box reinstall complaint in[protected] not action. complaint no.(CD-122-24/11)

sun direct complaint in[protected]
My compliant no. 1-[protected]
and
Reference No. - SUN50331

Thanking you,

R.Lakshmanan

SUN DTH SERVICE — Non Availability of Channels and Sun Signal

Hi,

As per the telephonic discussion with customer connection ( more then 5 times), i have recharged my account with one month validity but still not getting any of the TV channels and signal.Inspite of repetitive complaints none of the representative has been sent to look into the same. My Account number is :[protected] R .

Regards,
Shruti

SUN DTH SERVICE — Poor Service

We are holding this Sun DTH Servive for more than 3 years and the problem that we face with them is to the core. They just advertise that they are the leading DTH service provider but you will not be able to get the customer care executive on line so easily. The automated voice says "you are in queue and the call will be addressed in 10 mins" . If we have some issue with the service and we try to call the customer care, Please be noted that we have to wait for 10 days minimum to get them on line and the issue rectified.

FED UP really with the service of SUNDTH - TAN TANA TAN. SUCKS!!!

Hi. We hold Sun DTH for the past one month. Last 10 days our Home transponder not responding. No service person visited our place till date.
Advertisements are very attractive but the service is very poor.
Management has to take proper action.

SUN DTH bolongs to Karunanidhi, Kanimozhi, etc etc they have to collect the money from the public to challenge the CBI case (200 cr scam) and get relieved from the case.