Sun Direct Complaints & Reviews

SUN DIRECT DTH SERVICE — dth service not functioning properly

Due to change in satellite the dish had to realigned as per their requirement for which they were to send technician free of cost. Complaint had been registered with Sun Direct. Compalint No.[protected]. But till date no response.

Sundirect — No Proper Service

Hi, I have Sundirect. We could not able to see many channels because of Satelite Change. I have called Sundirect Customer Care and informed about this. They promised me that they will send the person to solve this issue. But nothing is happening. I am calling on a daily basis from last couple of weeks and they are providing the same response saying that "we regret the inconvenience, problem with the satellite, we will send the person shortly".
Please advice.
Thanks and regards,
Raghu Ram.

SUN DIRECT DTH SERVICE — No Support No service

Dear Friends,
Please do not think to buy sun direct DTH service; his support and service are very very worst. They promise you for next 48 hours to resolve the issue but I am waiting for them from last 2 months. After several complain nothing has been done. They have worst support in Delhi.
So please please don’t buy sun direct DTH, you have several option so please go for that otherwise you have to pay mental harassments.
My Smart Card no: [protected]
Thanks & Regards,
Chandan
[protected]

SUN DTH — poor service support

I am Naresh.S and my SUN dth smart card no [protected]. I complained regarding non availability of many channels and also disturbance in the clarity of the channels. I called call centre on 26/10/2010 and registered my complaints and subsequently followed with them to resolve the issue but till date the problems exits. The customer care person told local distributor has to attend the call and we have forwarded the complaint to local distributor. Local distributor has to attend the complaint.

Pathetic is the situation, customer are taken for task by providing poor service and non responsive local distributor. I request all please do not suggest to any person to buy SUN DTH. Local supplier don't care to provide service and least bothered to attend to the calss. Please tske severe action and ban the service provider and ask customer to return the money paid for dish and installation charges.

Sun Direct DTH — No proper service

Am a sundirect dth customer. My smartcard number is [protected]. I've recharged my connection 12 days back. I was not informed that they've moved to new satallite. I dint get any channels for two days. When i raised the complaint with them i was informed that the dish has to re-aligned. They've note down the complain and also gave me that number with TAT as 2 days to solve the issue. But 7 days passed till now no one has come to re-align. I've never seen such a worst customer service. Even i tried contacting the nodal officers for this issue. Luckily got him on the call but of no use the problem was not solved. If this is the case am damm sure that they can't sustain in the market in the long run. The cheaper rate may bring in the customers but your poor service will not retain any of your customers. If they are ready to pay me back the amount i recharged am very much happy to get it back and go for an alternate service provider.

Poor response

My smart card number is [protected]R and I am really very much diappointed of this sundirect connection, I have launched the complaint more than 5 times to the customer care, but there is no response, so far we are in basic tamil plan and we are not able watch the channels like sun music, raj tv, vijay tv, jaya plus, kalingar tv, vasanth tv, mega tv etc.

Kindly suggest us how to proceed further or where to esclate the problem, really I don't how to resolve my issues, I facing very poor response with customer care. More than 10 time i have called the customer care for this issue but they are misleading me.

With regards
S.Venkataraman
[protected]

SUN DTH — No service support

Hi,

My SUN DTH is not working from past 15 dasys and i have paid the monthly usage chargrges before using and after several follow up with sun customer support no response from them.

Complaint date is 25.11.2010.

Regards,

Kumar S

Sun Direct — not giving proper service

Dear concern

I am having the sun direct Dth for my home. from the installation to till date the company not giving proper service any time the set top box has been disturb but no beady there to do any action .now the signel is not in connection and I raise complain on[protected] the complain no is - 1-[protected] but till date the service provider didn’t take any action.

Please do the needful.

Name - Ankit Sinha
Smart Card No. - [protected]
Mail Id- [protected]@rediffmail.com

my smat card no [protected]r I am using the dth since one and half year and my family members also using the same dish recently moved to new satellite but customer dish alighment not done till now i am suffering a lot no channel is getting from 15 days our complaint no cb13311112 but no action has been taken so many times i approached your customer care nos ([protected],[protected],[protected] and ur nodal officer Mr Ramarao[protected] not getting any time no response ) let me know to rectify the dish alignment and when can i get channels i am facing problem since four months some channels are not getting like MAA ETV NTV etc but no action. if you are not in a position to rectify i will go some other please attend or reply dont suffer the customer like me --- thank u

Samaya Kannada Channel Removed

Without giving notice Samaya 24/7 News channel was removed and that too after I subscribe annul package. These people are least bother about Kannada channels and 3rd rated treatment towards Kanndigas.

SUN DTH — regarding not getting service

i recharged id no [protected]
pin no [protected]
last week but still my tv shows e14 service is currently scrambled please rectify immediatly as soon as possible

Sun Direct — no dth connection

past 3 days there is no signal from sun direct connection . And the customer care number is not answering .
Such a pathetic service.

DEAR SIR,

REF: SUN DIRECT SMART CARD NUMBER IS [protected] INSTALLED AT DILSHAD GARDEN, DELHI-95
COMPLAINT NO. 1-[protected].

I HAVE LODGE A COMPLAINT ABOUT NO SIGNAL (ERROR CODE E48-32 ERROR) IN MY SUN DIRECT ON[protected] AT 10 AM.
BUT TILL THIS TIME NO SERVICE MEN CAME TO REPAIR THE FAULT..

SORRY TO INFORM YOU THAT YOUR SERVICE CENTRE IS SO BAD AS EVERY TIME WE HAVE TO WAIT LONG TIME FOR TO RECTIFY THE FAULT DESPITE BEING SAID BY UR CUSTOMER CARE CENTRE THAT THE SERVICE MEN WILL VISIT WITHIN 24HRS, IT HAS NEVER HAPPEND..KINDLY HELP.

REGARDS
ASHISH
[protected]

Sundirect — regarding non response to the complaint

reminder 3
On Wed, 15 Dec 2010 14:05:15 +0530 wrote
>sirs,
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2nd reminder mail
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On Mon, 13 Dec 2010 15:42:36 +0530 wrote
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>Note: Forwarded message attached
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-- Original Message --
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From: "sreenivas "[protected]@rediffmail.com
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To: "nodaltn"[protected]@sundirect.in
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Subject: Fw: Non-realignment
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a.sreenivasulu
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sir,reminding my email
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a.sreenivasulu
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On Fri, 10 Dec 2010 12:16:15 +0530 "sreenivas
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"[protected]@rediffmail.com wrote
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sirs,my smart card No.[protected]name A.SREENIVASULUi am suffering non
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view of my paid channelsactuallyi was in telegu basic package i am
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unable to view not evenmore than2 to 3 channels from the past 2 months
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and also in tamil only sun tv is viewableremainingchannels are in error
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message displays. but every month subscription is demanding pl i was
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also informed the same to our customer caredepartmentbut every time
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they are telling it will be rectified but still today no rectification
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went on. hope i am expecting the rectification from your side will be
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done . you can check with your customer care department how many time i
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was lodged mycomplaints
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with warm regards
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a.sreenivasulu
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i registerd my compliant for no signal in sun direct past 5 months i have tv without picture.before going to buy any dissh tv be aware and alert get the inf fro friends

Sun Direct DTH — Non responsive

I have a Sundirect DTH service ( Customer ID No. [protected]) since 2008 and they have changed their Satellite and some realignment of Dish supposed to take up, which was happened in September. I had made a complaint with Customercare on 30th October, 2010 and following up with their customer care and Nodal Officer. Atleast I have spent more than Rs.300 on telephone charges and despite of having reminded on EVERY THIRD DAY, they have not attended this half an hour work leaving me to totally shut down the connection. For the last 2 months they are conveniently deducting the charges without providing service. WHAT AN IDEA MR. KALANIDHI MARANji, the real brother of CABINET MINISTER DAYANIDHI MARAN to make the money after fooling public. Since it is from DMK, I do not expect any immediate solution. The only solution is to shift to other operators and forget whatever you have already lost in subscription fee and telephone charges for making complaints.

Sundirect — non availability of service

I am a dealer in Jaipur in Malviya Nagar region after making repeated complaints for installation company employees pay no heed .I am not able to understand if the dealers are getting this worst kind of service what will happpen of customers.I pray for the customers those are using the sun direct that they get the services.

non availability of service

I do agree with that. i had been chasing the SUN DIRECT, from past 20 days.am getting no channels. i must have called more than 200 times. to sun direct... they are just cheating us giving wrong statement. every time they will respond with in 24 hrs. but till date i have passed morethan 500 hrs. with our there service, still they are asking for 24 hrs to revert back. SHAME LESS PEOPLE SITTING IN SUN DIRECT. THEY ARE TELLING TO THE CUSTOMER THEY DON'T HAVE A PROPER STRENGTH (TECHNICIAN.)

I STRONGLY ADVISE YOU PLEASE DON'T TAKE SUNDIRECT. THEY ARE THE WROST SERVICE PROVIDER AT LEAST IN INDIA.

RUDRESH.E
[protected]

I have purchased sun direct on february 2010. Before three months almost there was a satellite problem and almost half of the channels was lost. I contacted the customer care several times and they have given me even a complaint number before three months itself.Now i lost almost all the channels.I demand the full refund for the product

IT IS MY BAD LUCK I TOOK SUNDIRECT AFTER SEEING THE ADDS NOW I STRONGLY ADVISE YOU NEVER THINK ABOUT SUNDIRECT THEY WILL CHEAT YOU.

SMART CARD NO. [protected]R (TILL DATE NOT WORKING)
Our contact no [protected]

From 2nd of October Till date we dont have the services of Sundirect

Please refer the above smart card no. We have a problem with the dishnet since 2nd of this month and we had logged a complaint
on 2nd and from then continuously we are calling up and till today the service is not attended and we are not getting any reply nor
was the complaint attended.

1st complaint no. [protected] on 2nd of October
2nd complaint no. [protected] on 4th of october.

We are really surprised that the customer service of sun direct is so poor that even after 10 days of complaint there is no revert on
it and no body bothered to attend. During installation, everyone were so quick they came and installed in the night even by disturbing
us and we did not mind thinking that you have a good customer service. But now when we have a problem with the dishnet, not even
problem it is completely not working, not a single person has turned up and in turn they ask us to come to OMR road and lodge a
complaint. We are sorry to tell you this. YOUR CUSTOMER SERVICE IS THE POOREST AMONG THE EXISTING PROVIDERS. We have
TATA sky also but till today we never ahad any problem and online rectify and assist us even if we face a problem. That is customer
service. You should be ashamed of your CUSTOMER SERVICE. Following are the numbers which was given to us to contact and complain
even after taking the complaint.

[protected]
[protected]
[protected]
[protected]
[protected]

And a contact address in Annanager, so you people want us to go door to door for getting our sundirect corrected. GOOD SERVICE.

I am getting note regarding upgradation from last 6 months. I waited for a week for the engineer to come. i logged complain for the same 4 week ago but still my call is not attened. ur custemer care is waste candidates road beggars is best

Im not getting all channels in sun direct dish .I logged complain and the complain number is "HY 213 07/12" past 4months im facing same problem and my smart card number is [protected] R. I think u ppl are just ready to grab the custmer money and enjoy without providing the service which is the worlds worst network .

For the past one month i have all ready complaint to customer care of Sun Driect Chennai and they are unable to tackle this type of serious situation to correct and re-tune the set box via satelite by upgrading from there only and putting some 4 to 5 numbers on there INFO CHANNEL the people sitting there are useless and more than 50 times called to re-tune but what these Sun Direct office persons doing is a criminal attitude and the police has to take an FIR against them on Humilating and disturbing the routine channels stopped and telling that your near distributors and retailers will do it FREE OF COST but completely failed and the central government has to take it serious to send a strict message to clear the matter as soon as possible or to RE-TUNE there customer channels soon which at present completely blank.

THE SUN DIRECT OFFICE PERSONALS COMPLETELY FAILED TO CLEAR THE MATTER OF RE-TUNING THERE CUSTOMER SETBOX


Anand Krishnan
Journalist, TN
Coimbatore, Tamil Nadu

Sun direct is very worst customer care...Do not take...as we are struglling to get rid of Satelliite alignment problem. From past 1 month no response

Yes.. Sun direct service is worst.
We are also calling them for one month for satellite alignment problem
No response till date...

plz slove this satellite problem. otherwise you lose your customer support.


we need sun network help immediately.


babu

Worst service Sun direct

the same thing was happened to me also. i had given complaint 1 month back to reallign the dish to customer care .they said this will be done within 72 hours. after a week i received a s.m.s. stated thet your complaint number is cancelled. again i contacted customer care. they said sorry for the cancellation.they agave a new complaint no. and said within 3 days their man will come and do that. after 10 days nobody has come. this is the way of service by sundirect.i have paid monthly fees in advance till march 2011.

this is my sad story.
murali.
[protected].

I dont know what the hell the customer service people are doing regarding the change in dish alignment. I too struggle for this with customer care for a month & no response from the technicians.

Its like SUN DTH is begging money without delivering promising channels. Even the problem is technical, they should appoint needed people for making customer service.

Even 1 day if we dont pay after our subscription period, they are cutting channels, what will they do now for cutting so many channels? will they extend a month subscription for this?? They wont.. Bloody Beggars!!!

I Hate SUN Dth service.

The sun direct is the useless company- Nobody is bothered to
attend the compalints. Please dont get astonished by the advertisement
they are giving in chanels as well in leading newspapers.

I am MK Reddy your customer not attended in my complent, i am more times complet the your cutomer care but no body action in my request,
my complaint numbers are:-
14 nov 2010, complint no DL 3531,
14 NOV 2010, complaint no DL 3837.
15 nov 2010, comp no DL 3575
18 nov 2010, compl no DL 3525.
19 nov 2010. complaint no DL 3553.
NO bady can attend for my compaint till date .
I am not satishfy for your customer care and also sundirect, my preent addrass given your customer care centre.
MY Smart card No [protected]

Sir
My Id:[protected]R
kamalendu Deb Mob:[protected].
Mail Id: [protected]@ymail.com
I have recharged for Rs.1200/- for megasunshine with bengali channel facilities for six month WEF 25 jan 2011 from Millis electronics, jagiroad, Morigaon, ASSAM.
But sorry to inform that I got information at Sun direct Tv that my balance will expire on 26th.Feb 2011. Even full package for Megashine package not available to me.
It means your said agency not recharged my 1200/- rs. in my ID [protected]R account and thus facility been curtaled hence forth.
You are requested to look into the matter and take action against the above mentioned age4ncy (millis electronics, jagiroad), otherwise i shall lodge my complain to appropriately.

Thanks,
kamalendu Deb, .
Qtr.No.C-6/2, HPC township, PO:kagajnagar.Morigaon
ASSAM. Pin:782413.
Mob:[protected].Sun direct ID:-[protected]R.
Mail ID:[protected]@ymail.com

Dish TV — change in channels

This complaint is about dish tv. We are not getting tamil channels like sun tv ,ktv,sunmusic.We dont want ten cricket at present. Make arrangements for our complaint.our card number is [protected]-8.From Krishna Kumar .mob no.[protected].

Hello
my name is Miss Rita Tamaya, after viewing your profile in this site, then i feel like dropping this massage to you, please i will like to know more about you and if you can send an email to my email address i will give you my picture because i have something important which i will like to share in common with you. Here is my email address ([protected]@yahoo.com)
Rita.

Dish TV — channel changed when needed

i have dish tv connection dish tv changes its pack when something additional going on this time cricket match is going on in star cricket and star cricket remove from pack and we have forcely provided neo cricket some days before cricket is going on in neo cricket it had been removed from my pack

This is the worst service ever had come on earth. Please dont buy sun dth .. The [censored]s do not care because they own the government.

I am also facing the same issue. The Sun Direct service is worst in realignment of the antena. I am tracing them for the past 2 months and frustrated about their serivce. Better to move to another service provider.

you are right i also have registered the same complaint on 21st october
the problem still not rectified
even some guys of call center also suggest us to go to media against sundirect

Hi i am sandhya i already change my house because i want to change my antena olso to other place please can u provide technisen by today or tomorrow, my Smart Card No.[protected]



My.mobile no.[protected]

e30-4

MY SMART CARD NO [protected], I had made several complaint regarding not receiving even basic
channels for the past 15 days, Whenever made call at end the attentend say this word our technician will reached you with in 24 hr I don't know what is the meaning of 24 hrs of SUNDIRECT

I agree with You Mr..., the same is happening to me now, better i think to go for local channels, which provide almost all of the channels, for 150rs. itself, instead of keep on callling & complaining to sun direct, OUR MONEY is getting wasted, ...

Sun direct dth ki service sabhi baaki dth se poor hai. Isme na to mob. par SMS aate hain aur naa hi dth service connection mail option me koi mail aata hai. Koi kisi bhi package ke bare me customer ko koi taza konwledge nahi milti. cust. care. par baar baar mob. no. reg. karane ki baat kahte hain. par sms koi nahi aata.

Sundirect service is very bad.

Mahendra Singh Baghel
Nagla Tejsingh
Near Cimmco Birla ltd.
Bharatpur Raj.

i am agree to u,

sun direct sabse bakwas or bekar dth service hai


sabse bekar is se bekar kuch bhi nahi ho sakta, main apne har jankar ko sundirect lagwane se mana karta hu, or kai logo ki sundirect dth to maine hatwa he di

Hi!

SUN DIRECT DTH is one of the most pathetic service provider that I have ever come across in my life. I am a customer of Sun direct since Oct 2008. The services are getting worse day by day. One or the other channels keeps vanishing day by day and when you call up the Customer care, either you get the information as there is some technical issue and will be sorted out asap(that never happens) or you get the BREAKING NEWS that the channel is no longer available in your package. For getting those channels, you either have to sacrifice some few other good channels or pay extra for getting those channels along with the other channels.
For almost 2 months I was not getting half of the channels and the excuse they gave was that there was some satellite problem. Then they told me that the systems needs up-gradations. Even after up-gradations, I still don't receive many of the channels. Calling up the customer care is another big challenge. You have to ensure that you keep enough Disprins with you before making a call to the customer care, since after ending the call, you are sure to get a terrible headache. The Agents hired them cant even speak properly and dont even have the basic knowledge to be given to the customer. For most of your questions, they will have a standard line "Sir, we don't have any information"., neither do the poor customer who are cursing the time when they decided to purchase their connection.

I request to all those who are reading this to think twice before you go for this pathetic DTH service provider.

Past one year i am using sun direct set up box...every month we fed up with sun direct customer care. on sunday 10/10/10 at 12.05 pm. i did EASY RECHARGE.. but i dint get any credit in my account. while speaking with sun direct customer care ppl. they said TECHNICAL PROBLEM within 2 hour it will activate. after 2 hour again i called to them they said TECHNICAL PROBLEM within 2 hours it will activate.. after 2 hour again i called to them they said TECHNICAL PROBLEM within 1 day it will activate..but after one day i called them and asked they said u dint recharge..here No Technical Problem..again buy card and recharge...Because of this stupid services i spent Rs 220+mobile balance..Sun direct ppl are big cheater, money sucker, day by day they cheating in different way with modern ideas..u pls take some necessary steps... if its continuous again..surely i will log complaint in consumer court..

I am Sun Direct customer since 17th Dec 2007, Sun Direct day by day worst, because I recharged my account on 09/09/2010 and 27/09/2010, they customer care toll your account period is 27/10/2010. How is possible. The Sun Direct is playing the customers. I think Sun Direct only one month period is 23 days only. Another one is more channel is not coming in the Sun Direct. they get the money too channels. When I called customer care. They telling some technical problems our setillite is crashed we changed another setillite. 3 months not realy more channels. They tell since 1 half month our technician is come to your home they changed the dish direction. No one can come with in this months. I think Sun Direct is Cheating.

100 percent correct

i am a Sun Direct DTH customer from bangalore, SUN Direct TV Ltd. for the last two month no response from the company. Presently paid Channels are not coming, The dealers of the Sun Direct Dish TV in bangalore are not responding to our request. Immediate reply and suitable action is solicited, please solve the problem immedietly, Very Very poor Service.smart no .r[protected]
ANISH C THOMAS
YOUR COMPANY IS CHEATING TO THE CUSTOMERS
no giving proper service

I am also suffering from same problem from last one month. No body is comming for realignment after a lot of requests.

Sun Direct — message

I have bought new sun direct connection.In that i cant change the language for Disney channel.In cinema plus pack i can change language for Disney XD,Hungama,nickelodeon except Disney channel. pls help me

This very much true and really i am frustrated calling them repeatedly you will not get the line i have tried more than 500 times...

I am using Sun direct DTH from past 2 years. from past 2 months many of the channels are not viewable and the is an message displayed saying that dish has to be adjusted. I registered complaint with customer care for 4 time, this is only times i got the line. I am not receiving add on channels also, which i have purchased... worst service.

Sundirect Id: [protected]

hi biju from bangalore...another unsatisfied n furios customer with sun direct.
when i spoke to my distributor regarding the problem of channels being unavailabe...he told me that he himself was a sufferer with sun dth as he has not got his commission for last 2 yrs from sun direct. HE advised me to shift to a better service provider n to let go the money with sun direct as a charity or he would charge Rs 500/- to adjust the Dish.Surprising to know that such providers still claims false advertisements. I have registered a lot of complaints but unfortunately the customer service executive are unable to speak proper English, they tell me that no salary has been recieved by the Customer service Executive. I dont understand Why Sun Direct has to hit on the stomach of their Executives.

I have had problems with my Sun Direct DTH from the last 2months.

I request all to kindly shift to another professional provider rather than wasting our time and money on phone call. I have told all my friends to shift from Sun Direct to other providers.

My Sun DTH connection vide Smart Card No.[protected] R), I had renewed the same subscription for 1 year by paying Rs.1, 600.00 on 15.07.13. When i saw my sundirect account, the billing cycle shows monthly. I lodged a complaint through phone on 23.07.13. I received a message that your complaint no.1-[protected] and WRONG VALIDITY will be assigned to our engineer, will be attended shortly.

But today also the same billing cycle. LET ME KNOW, WHEN THIS COMPLAINT IS GOING TO BE ATTENDED. AFTER THE BALANCE IS NILL.

I NEED THE ABOVE ISSUE TO BE SOLVED OUT AS SOON AS POSSIBLE.

REGARDS.

RADHA. P