Sun Direct Complaints & Reviews

I am tired of SUN DIRECT for their unporofessional customare care. They shifted their satellite and they took 2 months to realign my dish. It took more than 20 calls to customer support, every time they say within 24 hrs they send technician, but never did. The customer support executives are very poor at communication, their language is very lethargic, lacks professionalism. The quality of the call is so pathetic, we hear lot of noice around (like a fish market) and they can not hear us properly while we tell our smart card number and other details. After we yell our all the details, they put you on hold which never gets un-holded.
Specific to my complaint of dish realignment, it took 2 months for them to fix it. Thanks to their delaer who fixed it at his free time after 4 visits and number of calls (al their phones are disconnected...!#$%*)

Now I decided to terminate the connection and get rid of this mayhem....! SUN DIRECT will not leave you directly...! now it is my 5th call this day to know the process. One of their excutives at customer support was a great chap who could tell me that I again need to visit the dealer. I tried at their toll free number which is not connected all through the day. Their chennail help desk speaks in TAMIL, their nodal office in Secunderabad has a dead phone which always rings but not gets lifted.

Folks this is SUN DIRECT...! so beware of new connection....!

Don't get tricked by those flashy advertisements and numbers. MPEG4 technology could be very high-tech, but the service is so out-dated, you get lost with the pathetic experience. The FAT guy in the advertisement goes deaf when he heard cheap rate, he goes dumb when he experiences cheap service... ALAS...

NO NO NO to SUN DIRECT

MY SUNNET DTH CARD NO. [protected], NOT WORKING PROPERLY, SOME MESSAGES COMING AND SHOWING YOUR SERVICE ENGINEERS WILL BE COMING AND CLEAR THE MATTER, THEN I CALL YOUR AHM (NO.[protected]) ON SEVERAL TIME AND BOOKED MY COMPLAINTS , EVERY TIME TEHY TELLING AFTER TWO DAY OUR SERIVCE ENGG. WITH YOU AND CLEAR THE SOLVE ,THEY FEED THE SAME MESAGE ON EVERY CALL EVERY BODY AND TILL NOW WE ARE NOT GET THE SOLUTION, YOUR DTS SERVICE IS VERY POOR, WE ARE NOT GETING RESPOSNE FROM THEIR, LAST MY COMPLAINT DTD 30/10/2010 . MOST OF THE CHANNEL BLACK, SO PLS SEE AND DO THE ACTION, THIS SAME PROBLEM ON OUR FULL AREA, TOTAL 50 CONNECTION AS ON OUR AREA, SO PLS RECTIFIED THE MATTER OTHER WISE WE ALL ARE CANCELLED THE DTH SERVICE,

REGD
M.A.JOHNY
[protected]

sir i have buy the sun direct dth one year ago but from that time i did not recieve most of the channels close. recently 4-5 main hindi chanels removed also ,which is paid in advance for next six monthes. there are a lot of inconvenience between the customers and the above dth service , in the info section the dth company shows that an upgradation needed to your dth antenna which is provided by local dealers for free to the customers but when i go to the local dealer for the upgradation then they demands for rs.100/- extra, there are not any solution from the company customer care too.

sir,
i am a doctor working at railway hospital,guntakal,anantapur d.t., Andrapradesh, i got my sundirect dth connection as a 6months prepaid package on may31st of 2010..my smart card no:[protected].suddenly my tv channels got scrambled on sep.21st 2010 for which i started complaining at cutomer care..they told that software renewal was going on for which a renewal service has to be done to my dth connection, which is actually a free service done by my sundirect agent from whome i got the connection by name,Mahesh electronics at guntakal {address:Mahesh electronics,kalyani complex main road,guntakal,pin:515801.}..but when i contacted mahesh electronics they demanded a service charge of rs.250/-..when i asked them that this service is free of charge as per the message given on the display screen of sundirect, they told they cannot do it for free of charge,...
after this i contacted sundirect customer care,activation department ,nodal office at hyderabad but couldn't get the service yet..every time the response is service person willbe sent from hyderabad and the problem will be solved with 48 hrs. of time...but we have seen somany 48 hrs. after that butstill no channels are seen on my tv, having paid the money in full,every day as a customer feel humiliated..
can u please help me in raising this issue to avail my cunsumer rights??

Dear sir,
I use sun direct.My smart card id is [protected]. There is" E-50-32 no service is available" always on tv screen comes.I called to sundirect customer care they said restore the factory settings but after doing this unable to view the channels.there is some signalling problem.there is always poor signal strength.I tried to contact the distributor seevision sector-7 Dwarka many times by phone on [protected], they always said that technician will come and he would change the direction of the disk.No one came from Sun Direct. kindly do the needful.

kuldeep singh
[protected]

SUN DTH has shifted it's channels to a new satellite and for the last one month splashing a message saying that the antenna would have to be aligned to the new satellite and would be done by their executives free of cost.
In this connection I have spoken to their call centre, their regional manager, their technician. Every time they commit to come and rectify on a specified date, but never turn up. Whenever I call them, they never respond properly. This is going on for the last 3 weeks.
Half the channels are gone and only few channels are seen now.

It is very surprising to note that "SUN" group which has such a strong and professional set up should have such a poor service. They do not seem to have a responsible person in Maharashtra to manager their service.

Looks like one should stick to established players like TATA or Dish - atleast they will behave a bit more professional and responsible.

It is high time SUN's management takes note of the high number of complaints and acts........

Sun direct is splashing a message on the screen for almost the last one month that they have shifted to a new satellite and the satellite adjustment will be done free of charge.
I have lodged a request to their customer care call center
[protected] on[protected] and again on[protected].
Since then i am calling daily for the same. The routine reply is "it will be done within 24 hours". But till date[protected] no one has turned up. And we are not able to watch any programs.
Repeated calls are of no result. They are also not providing any escalation mechanism. Unfortunately i renewed my subscription for one more year. If i had known the state of affairs a little earlier i would have shifted to some other service provider.
I am writing this in detail as i hope others may judge for themselves before jumping on to the SUN band wagon.
- P H Reddy ([protected]@yahoo.com, [protected]@gmail.com

my name is Y.Nagaraj. Chief VIgilance inspector in Railways. my smart card number [protected], parvathinagr 2 nd cross, opp TVS show room , preeti beautyparlour, bellery, mobile [protected], land line [protected]. all channels are not comming, advertisemant shows adjustment required but dealer says i have to pay one hundred rupees for adjustment of dish. he not taking care. last week renewed, permit me to go for consumer court

our dish has not been not working for the past one month. our smart card no is [protected] .we have made several complaints to the customer care.till now it has not rectified and also no proper response. the complaint numbers are[protected] and[protected].we are very dissatisfied with your service.so take necessary action immediately.

I am getting note regarding upgradation from last 2 weeks. I waited for a week for the engineer to come. i logged complain for the same 1 week ago but still my call is not attened.

Dear Sir,

We are the existing customer for your services since last 1.50 year. presently your services is not fully satisfactory because of satellite problem. we contacted to your customer care center repetitively they assure that we sent our engineer for realignment within 24 hour but till date no any solution is provided. we are suffering from last 2 months but no any action is taken from your end. we request you to correct our services immediately

assuring your best services



AMIT KUMAR AGRAWAL
card no [protected]R
Phone no [protected]

Complaint on SUN Direct DTH TRANSMISSION due to satellite change.

I am a Sun Direct DTH customer from Pune, Maharashtra, and the smart card No. r.[protected]. I had given a comment in the web site for the customer care of SunDirect 3 weeks back regarding the TV Channels missing from the transmission due to change of satellite. Still it is displayed in channel No.001 that the technicians from SUN Direct would attend the complaint developed due to change of satellite. When Sun Direct office in Mumbai was contacted, they give me some complaint Number and told that the technician will attend the complaint within 2 days. 3 weeks are passed. Nobody has attended the complaint so far. Many of the Malayalam channels and some Tamil channels are also disappeared. Is the Sun Direct message coming in the channel 001 is genuine or a bogus one? Whether the SUN DIRECT authority is taking the matter seriously. ? Do they attend the complaint immediately.? The dealers of the Sun Direct Dish TV in Pune are not responding to our request. Immediate reply and suitable action is solicited .

Sanker N Kutty, Pune

I have lodged a request on the 22nd of October for the realignment of the antena due to Sun Direct moving to another sattelite.
It si the worst experince one can go through the call centre as well as as any sensitivity to client service. I would have called atleaset 100+ times and I have still n ot received any worth while answer.
I have decided now to cancle the subscribtion.

dear sir,
my name is Bhaskar Sashi Kumar,aged 66,Male,employed as a Manager,stores inspection in a private ltd aviation logistics company at Chennai airport.i have a DTH satellite TV connection from Sun TV network since last two years.my card no.is [protected]R.for the last two weeks i have been getting a cautionary notice on my TV that the SUN TV is in the process o[censored]pdation of their satellite frequencies due to merging with some other channel providers and we have to contact our local dealer for updation.in spite having contacted my local dealer and given him my relevant residential particulars and after having registered my complaint telephonically there seems to be absolutely no response whatsoever.suddenly after about two weeks another caution started appearing on my TV screen which says that the updation process will shortly be terminated.my landline tel no. is[protected] and the mobile no.is [protected].if the receipient of this complaint can ensure that the appropriate SUN TV technical personnel turns up at my residence and resolves this issue then it will go a long way in convincing me that INDIA is not all that corrupt as the western media makes us to be.

My smart card No. is [protected]. I am not receiving even basic channels for the past several days. My dish has to be adjusted. In spite of repeated complaints no action is taken. I have already complained that customer service numbers are bogus and they are not in service. Here is an immediate proof of fooling customers. [protected] is the number now being telecast in the TV to be contacted for dish adjustment. I have tried and tried and become tired. "THE NUMBER IS DISCONNECTED" is the reply we get. Any one can try immediately. Yes, blaming SUN DIRECT is not correct. They are clever. We are the fo...o...o...o...l...s. .! Even 1000s of 'Enthiran's can be produced by looting from innocent public.

Hi this is Harish am the coustomer of Sundirect DTH, My smart card no [protected] from last 15 days am unable to watch even single Chanel also, they r provid the service person number [protected] person sandeep i tryed this num it's swich off there is one more num [protected] he is not picking the call, and i have try ed almost 8 to 10 times request number[protected] and [protected] on 10/11/2010 i have spoken with one customer care person he speak rash with me.

Sun direct customer care is very poor.sometimes they r not picking the phone and even if they pick they r telling that they will solve the problem within 2 days. but even after 15 days am are not getting any response from them

please take some action against this people and give me the solution for the problem and let me know the states.

REGARDS
Harish
[protected]

sir,

I HAVE PURCHASED DTH FROM SAI VISION TIRUPATI, I ASKED TO ADJUST THE ANTENNA 13 DAYS BACK AND SO FAR NO BODY WILL ATTAEND, AND VISITED DIRECTLY TO THIER SHOP THEY ASKED MONEY FOR ADJUST THE ABOVE, BUT THE DIRECT IS ADVERTISING IN INFO CHANNEL ON FREE OF COST, AND THEY USED VUGAR WORDS AND DISSAPPOINTED ME, IN THIS CONDITION I WANT TO SURRENDER THE ABOVE, CLARIFY AND ALSO THEY REFUSED TO ACCEPT THE RE-CHAGRE MONEY.

All most all channels are not accessible in my receiver from one and half months back. I kept quite because the problem is with your end and i was offered a service with in 24 hours when i took the connection. i am loosing my money as this is a prepaid service.

And at last i raised a complaint on 31st of October and the complaint number is[protected]. I was informed by the call center team that it will be resolved in 48 hours. I didnt get any response from anyone from your team till today eventhough i raised another querries for the same. The complaint numbers are 1-[protected] and 1-[protected]. Everytime i get 48 hours time to resolve. .
From the customer service team, i get only this stories as technician will call me and i have to wait till then. But they dont know when it will happen. They are not willing to provide the contact numbers of the technicians and their escalation team.

Hi,

I am one of the old customer of Sundirect staying in Malviya Nagar, customer id : CR-2372250. Recently sundirect had provided the free re-alignment facility to all his customers. I have raised the complain against these guys to do the re-alignment as early as possible but no response. Later 1 month back, I am not able to see any channels and I am getting on all of the channels message as "No Signal".

During this period I have tried calling there customer care department several times. Below are the different complaint numbers provided by them:
[protected]
[protected]
[protected]
[protected]

There were more complains I dont have the track of them. Each time these guys wait for 24 hrs. but no response. Its almost 1 month I have not seen any of there tech guys coming in doing the fix. Today they provided there distributors B S Trader, JE/12A mobile/phone number [protected] of Malviya Nagar which are not working.

I want them to fix this issue ASAP and refund back the amount for the period where in I am not able to see any channels. if they are not able to fix it they should take away there set top box and refund the money back.

While surfing over the net, I am seeing most of the people are not satisfied with service of Sundirect. I am really frusturated and want through this website they should ask the sundirect team and get this resolve ASAP.

Thanks,
Ravi Shanker Gupta
[protected]

I am using your sundirect for the past two years. Last 5th your company representive came and realignment made in my box. After that we are not able to see any channels except Kaligar Tv and DD channels. For that I made complaint with your customer care centre and Your representive office Kovai Direct nearly 7 or 8 times. But till date no reply from your end.
My smart card no.[protected]
STB No.[protected]
My Complaint Numbers are as follows:
[protected]
[protected]
[protected]
Connection : S.SUMATHI -Coimbatore
MOB;[protected]