Sun Direct Complaints & Reviews

Dear Sir,

I am having a Sun DTH connection vide Smart Card No.[protected] (DT Code 1825575) with Hindi Package and additional malayalam channels. I was getting around 10-12 Malayalam Channels till last 2 months. After that only 4 Malayalam channels were getting and I was out of stations, after return to Delhi I had talked to them and they informed that in the present pacakge the Malayalam channels are not available therefore I had renewed my subscription by paying Rs.850.00 on 08.10.2010 and requested them to activate the Malayalam Channel.

But till date the Channels are not being activated by them. Thereafter I had contacted them numberous of times and they take only the complaints but no action has been done so far. The complaint No.[protected],[protected] is still pending with them. Every time I call them I get a new complaint number with a conifmration that it will be rectified withi 24 hours but no action was taken till now. More than 07 days have completed after the recharging of my account and I am unable to view any of the channels.

I need to sort out this issue and should get the compensation for the delay along with the extension of validity till this matter is sorted out.

From: Titus Eldaphones
Sent: Friday, October 08, 2010 5:52 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Team,
As discussed with Mr. Jithu (call centre agent) and he has taken a new complaint[protected] with the SLA of 23 working hours prior to the complaint[protected].

NO reply is found still now for the appended mails; only the read receipts.

It gives a bad image for the company and any further delay would trigger an escalation mail to the MD level after 23 working hours.

Regards,
Titus Eldaphonse
[protected]


From: Titus Eldaphones
Sent: Monday, September 27, 2010 5:58 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Sir/Madam,
How long should I be after you for resolving the issue?
Nodal desk no. [protected] keep on RINGING ; and no reply for the mail addressed to NODAL KERALA mail id.

Is there any one handling such escalations in SUNDIRECT?

Regards,
Titus Eldaphonse
[protected]

From: Titus Eldaphones
Sent: Friday, September 24, 2010 11:43 AM
To: '[protected]@sundirect.in'
Subject: FW: smart card no:[protected]_channel unable to view_3months old

Dear Ms. Manju,
This is further to the telephonic conversation had with you.

You have confirmed over the phone that the technician would visit and resolve the issue on[protected].
But nothing found to be fruitful and no visit happened.
This issue has been persisting for more than 3 months. I have made frequent calls to the call center and nodal escalations ; and more over the mail exchanges found to be futile.
Besides no mail reply is seen from nodal Kerala desk.

If the complaint redressal mechanism is like this , I have no other choice but to escalate the matter to TRAI and consumer forum.

Regards,
Titus Eldaphonse
[protected]

From: Titus Eldaphones
Sent: Saturday, September 18, 2010 4:42 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@gmail.com'
Subject: smart card no:[protected]_channel unable to view_3months old

Dear Sir/Madam,

This is regarding the correcting the position level of Sundirect dish which was installed on my house.

The complaints which were lodged in the call centre found to be futile. And it has been more than a couple of months the issues perists.

Nodal escalation contact no. [protected] updated in the sundirect website remains RNR and the call centre executives unaware of the distributor details.

Please do the needful in sending a technician and to position the dish so that all the channels (Kairali WE and India Vision) can be viewed.

smart card no:[protected]
Name : Devi A Swathy

Address: Joy house,TC 47/264,Near Park,Poonthura PO, Trivandrum-695026,[protected],[protected],

Regards,
Titus Eldaphonse
[protected]

HAI THIS IS SRINIVAS REDDY,I WAY USING BIG TV.THIS COMPANY CHEATED ME BY LEVING TOO MUCH OF COSTS FOR THE PACKAGES..AFTER WORDS I PURCHASED SUN DIRECT THINKING THAT THIS IS THE BETTER SERVICE PROVOIDER,BUT THEY CHEATED ME BY REMOVING ASIANET SUVARANA,ASIANET PLUS,ASIANET ....WHEN I CALLED CUSTOMAR CARE THEY TOLD ME THAT THEY HAVE RAEMOVED THIS CHANNELS.BUT THIS IS NOT GOOD FOR SUNDIRECT I REQUEST SUNDIRECT COMPANY PEOPLE TO GIVE BACK THE CANCELLED CHANNELS....

Unfortunately I had taken Sun DTH service (smartcard no [protected])
Distributor - Sri Jeyam Agency, SS Colony, Madurai-10 distributor code:DT0443159
I included Neo cricket package on[protected].... But until[protected] the channel was inactive (E48-32 No signal). When I contacted the customer care it was horrible... the first person told me that it would be ok in 48 hrs... nothing happened... i called after 48 hrs... the second person promised me to rectify in 24 hrs... nothing was done... i called again...the third person told me that it will be fine within 30 min... but nothing happened.... it was really disgusting... finally i called again... and the person told me that my report was put in high priority and I will receive a call from their technical side within 24 hrs... and gave me a reference number "[protected]"... but they hold strong to their reputation.... there was no calls... until I sent this mail to Sun DTH on[protected] morning.... Finally I received a phone call from this no "[protected]" on[protected], 12 35 pm. Since I was in my office the lady told me that she would call me at 7:30 pm on the same day when I reach back home.... believe me until now[protected], 9 30 pm) I did not receive any calls from sun dth... Also adding to their lethargic way of work, there is no signal (E48-32 No signal) for music add-on pack until[protected] which i included way back on 9-9-2010.... I am completely exhausted by calling them and answering to their routine questions repeatedly and hearing to their irrelevant and irresponsible answers....
There are many channels such as Kalaignar, chutti, some telugu etc..etc...(I can make a list) which are not working after the realignment of the dish...
Most importantly the complete dth service cut off (E48-32 no signal or E52-32 Searching for signal) for about 3 or 4 hours when it rains...!!! this is completely ridiculous....
I am done with this sun dth service and looking for... hopefully a better provider....
any way... Thank you Sun dth for not taking care of your customer...!!!
KEEP UP YOUR REPUTATION TO LOOSE MOST OF YOUR CUSTOMERS....

our smart card no. [protected] and my complain no. is[protected] on 25 september 2010.

on 25 september 2010 some normal technical problem in set-top box and their technical person mr. shatish collect it. And 7 October I received my set-top box but same as it is. It's not repair. They have not specific answer.

They are not support to me.

How poor service of sun direct tv pvt. ltd.

regards,

Jenish suryawala

Dear Sir,

I am facing a problem with my Sun Direct Set Top box. There is no power in my set top box. I registered a complain with Sun Direct on October 2nd. As October 2nd was a holiday, I was assured that the services will be restored on Monday, October 4th.
I have been regularly calling up the customer care department. The customer care executives have been making false promises of resolving the problem or arranging for a call back in 2 hours or 24 hours. I have been getting different set of responses from their executives. I spoke with the Supervisor Ms Sweety who was again equipped with the same set of responses like arranging a callback. I received a call from Technical department in the afternoon but they were only interested in the nature of the problem and not resolving the problem. I was informed that they will be sending some executing on the same day. But this promise like other previous promises was not kept.

I followed up on the following day October 8 and spoke with Ms Rita and Mr Manu JM and to my disappointment even they made the same promises. I am wasting my time, money and energy on this customer care executives who seem to take no responsiblity on the complain.
Now I feel dejected and stuck with the Sun Direct connection.I am not sure when will the problem be resolved and who will pay for the lost time. I was not able to watch both CWG opening cermenony and games just because of the Sun Direct executive behaviour.

I want to take a serious action on the company for making me go through the harrassment and torture.

Complaint registered date: October 2, 2010
Complain number: [protected](Oct 2nd) & [protected](7th Oct)
Followed up on the complain: OCtober 5, 6, 7 and 8th
Duration of each call: 10-15 mins


Complaint number:


- Arpit

Dear sir,
For last 20 days there is no signal. We called more than 15 times Sun direct Customer care and registered complaint there is no action as on today.

The Sun direct DTH reponsible person should direct service engineer to send my house to solve the problem and extend the 20 days subscription days.

Details :

Smart card No: [protected]
Serial No: H[protected]

Complaint No: [protected] dated 3.10.10
:[protected] dated 5.10.10
; [protected] dated 6.10.10

Please contact cell: [protected]

Hi,

I was using the TATA Sky since three years I was in Maharashtra. I never had such problems. Now I have shifted to Delhi and I have taken a Sun Direct Connection and activated the Maga Shine package. Last week they have removed all the channels o[censored]TV. From Yesterday they have removed Asianet and Asianet Plus. Today I have contacted customer care and enquired about this and the executive said all these channels are removed from the Megashine Package and I have to activate the Malayalam Package for Asianet and Asianet Plus by recharging Rs. 99/-. The UTV channels are not available in SUN direct.

This is a very bad experience for me. At least they should have infomed that these channels will not be available from this date. So that we can have arranged.

Regards,
SABY V

I am subscribed to Samsung HD Installation Package 2910+3590 with 12 Months Free Subscription + Samsung HD Tamil Subscription Package Monthly Renewal. I was enjoying the service (both tamil & malayalam), but suddenly from 5th October 2010 onwards i was not getting Asianet and Asianet Plus in my package.

When contacted the customer care I was informed that they are no longer part of the plan.
I have subscribed to this plan after consulting the customer care.

I have been informed that I am not able to add these two channels to my package until next year as add on package. This is ridiculous from a service point of view. One cannot discontinue the service and cannot give any alternate option for availing the service even paying some additional amount. while subscribing for this service I was told that there will be a dedicated Tamil HD channel. But was cheated.

smart card : [protected]

Dear Sir,

18 days back i had made my complaint to your customer service and your distrubitor i had made more than 46 calls to your goodoffice but it was unfare from your department that no positive reply from your end. it was my right to receive. my smart card no [protected] mobli no[protected]
complain.

kindly revert please

Dear All,
IF YOU ARE GENTLE PERSON THEN First of all i am telling do not purchase SUN DIRECT. Because i am telling the full reason. my rechrge has Expire on 01 Oct 2010 (it means up to midnight i will see the channels) but the service has disconnected 30 Sep 2010.. before 24 hours. then i recharge Rs.655 on 01/10/2010 and i had already my balance Rs.87.05. then i talk to customer care for recharge, they told me the cash is not yet come to Sun direct account. i asked to, when the amount will getting by sun direct the package will automatically activated? She told to me NO.. after that you can call customer Care or activate through internet. then its ok. after five days it was credited to sun direct they were activated (Automatic...???) for one month. again i called the customer care they told me it was automattically activated we can't to anything... WHERE THE AMOUNT IS ABLE TO ACTIVATE SIX MONTHS + 15 DAYS FREE, I GOT ONE MONTH ACTIVATION. NOW THEY ARE TOLD ME AGAIN YOU RECHARGE FOR SOME AMOUNTS THEN TELL THE CUSTOMER CARE WE WILL ACTIVATE THE SAME...?????
MY SECOND PROBLEM IS FOR RE-ALIGNMENT OF DISK...I was register the same for last (more than) one month nobody can take action for the same. And i am getting more problem for watching the channels. some time it is working and some time service error. in between the recharge cost is going waste...
THE FINAL ACTION IS : DO NOT PURCHASE THE SUN DIRECT.... AND DO NOT GET LIFE TIME HEADACHE OR TORCHER...

Hi,

I have applied for a DTH connection from Sundirect in Selaiyur. The dealer, distributor and Company i went through to get the device equipped at my home after 4 days of payment and also after several phone calls. After connection I realized that, they dont provide many channels that are listed in their website or brochure.

Customer care number is even worst. You select option for english and executive for Tamil will pick the call. Having a bad time with Sundirect. They speak through the advertisement the truth, that they are provide cheap connections, but with fewer channels and implementation charges are also high. Any sensible solution to this problem is welcome.

my smart card number is [protected]. We have paid rent for one year. but it is not working properly for nearly one month .It is signal problem i think. its dhowing no signal..

No actions have been taken .pls do it as soon as possible.

Sir/Mam,

We are using SUN DTH for the past 6 months. Recently a satelite problem occurs and a week before, some people came and rectified it. but after that we didnt get any tamil channels. Kalaignar TV is the only tamil channel we are watching for the past 5 days. Is this the DTH service or kalaignar TV service?
we complained about it to the local customer service, they are asking Rs.100 for customer service.
Is this the customer service of SUN DTH?

I am a customer of Sun Direct , My set top Box is not working at all from[protected], for this I have lodged a Complaint at Sun Direct Customer Care, I got the following Information from their:

1 New set Top Box Charges – Rs 3000

2. Service Charges of Dealer – From Rs 100 to 400 (Earlier they charged Rs 300) + Additional Charges in case of any physical damages or change of Part.


3. New Connection + Set Top Box + 4 Month subscription = Rs 525 + 1250 (Installation) = 1775.


The above information appears to be funny. From this my interpretation is that, one should take a new connection rather than repairing the Sun Direct Set Top Box.

I have charged my sun direct smart card with Rs. 150 on[protected]. I requested at sun direct customer care, not to deduct any amount from my account as I am not using the services of Sun Direct. (Customer care Executive refused, he said sir we can not help you in this regard.)


I have to finally get agreed to take new connection of Rs. 1250 as suggested by the technical Inspector of Sun Direct after surrendering my old set Top Box, Remote and Smart card. Set Top Box being handed Over to the technical Inspector.

This is an example of very poor customer care Service, No action taken by the nodal officer Delhi.

If possible kindly take necessary actions in this regard.


My Smart Card ID/User ID [protected]
Set up Box No C[protected]

I am fed up with the services of sun direct .kindly take appropriate action in the matter with penalty for deficient service and for compensation with correcting of the defect. I have spent atleast Rs. 300 with frusration in phoning and emailing Sun Direct.

With Regards,
Gaurav Agrawal

[protected] Email: [protected]@uplmail.com

from 22.09.10 onwords our sundirect connection is not working. kindly let us know where to contact and how to ractify the problem

Dear Sir,
I am jose varghese, i am living in Bahrain, I have purchased a sundirect reciever and fitted here on 15-july-2010.Bu un frtunately from that day onwards the channels are not getting clearly.After some days after the daytimes Some channels are clear , ie Amritha,Jayhind,Kairali, and DD malayalam. While searching the advanced action the signal strength shows 58 .

Lokking forward your quik responds to solve this Issue

Thanks & Regards
Jose varghese

My SMART CARD # [protected].
I have been facing highly disruptive service for the past 1 month. When contacted Customer care they say it will take 48 hrs to solve. The problem has been occurring on a very high frequency.[Twice every week].
When asked for a permanent solution, they said they would send a technician to my home. SUN DIRECT customer care gave all sorts of false promises and false deadline about sending Technician. At last i managed to get a technician's number for my area and called him personally. The technician bluntly refused to come to my home as his area was different. This is what they call as SERVICE!!! and advertise as 5.8 million homes.

I have paid certain amount for validity and also for add on packs and I have not received their services.
I am planning to take them to consumer court as I have been highly frustrated or seeking refund of the amount that I paid for validity. Kindly give your inputs on this. I have the history of complaint numbers for tracking.

Regards,
Vinoth

I live in Airoli, Navimumbai. I am using Sundirect for the past 2 years. Its pathetic service and cheating its customers. The technical team is impotent to resolve the technical issues.

Since Jul10, whenever I switch on I am getting error message E-16-4 service is scrambled. I complained abt the problem to customer care. They said it will be resolved max 24 hrs. It seems they failed in primary school exams. They dont know how many 24 passed since 22-Jul to till date. Everytme I am calling up them in vain to check the status of my complaint. They have wonderful execuses. Every time they repeat the same. Example, when you lodg complaint at 9pm they ask u to wait for max 24 hrs. if your problem is not resolved till 8.30pm and u make a call to customer care, they say they still have half hr to resolve the problem. If you call up them after 24 hrs, they say it was again forwarded with high priority basis. One fine day, one moran registered same complain with new number. Nowever I call up them remind them about the old complaint. They say it was closed with resolved status. One customer care person asked me to shift TV to come other location to resolve the issue.

Whenever I tried to speak with senior people, once I disconnected my phone after half hr, when there is no response.

One I asked for local office details. Customer Care said they dont have any office in Mumbai. If I need to visit Sundirect office, I have to travel all the way to chennai to resolve my problem. The local dealers of sundirect are also not co-operative to resolve the issue. They are suggesting to stop using Sundirect and asking to take another good service.

The service of Sun Direct was not working for the past 1.5 months. When I had contacted the Sun Direct distributor, he told that there is some satellite problem and so we need to co-operate for few days and also that there will be no charge levied to the customers till the problem is fully rectified. But to my surprise some more channels stopped working few days back. I went back to the same distributor and he behaved very rudely and told that my validity has expired and so not getting some of the channels. I then called up the customer service and those guys also were telling the same thing. On insisting that it was not supposed to be charged since you had mentioned that, they were talking as though they are doing a favour by broadcasting few channels and they say that since they were broadcastng those channels they are charging. When I asked them to allow me to talk to a senior person, they started talking nonsense and also started shouting. Finally he told me to go to consumer court or do what ever I want. Hence I thought of bringing this to your notice. Please look into this. Sun direct is looting people like anything.