Sun Direct Complaints & Reviews

Sir
I am using Sun DTH for 2 Yrs now i am not able to view channels due to change in direction and even we made many complaints there is no proper responce from the sun dth person

i have recharged upto dec 7 and for past 20 days i am not able to view

I feel it is very bad and feel waste service and customer support is very horrible

I am in Trichy my no is [protected]

Please advice if i can get any help

Hari

I too registered a compliant regarding the dish realignment. My compliant number[protected]. After many follow-ups finally they told me that the my request is forwarded to a dealer in Chennai i.e.GOPI electronics and some one will call me in a day or two. Nothing happened for a week. I wrote a mail to nodel officer and no response till date. At last I called the dealer and he agreed to do the job and asked for the Rs.200/- service charge. No option and I agreed for the same. But sundirect say it is free of cost. Just they are misleading the custtomers. Waiting for the dealer to attend the job.

After sales there is no service from SUNDIRECT except they collect the subscription and recharge amount. Requesting the management to look in to the matter(particularly Dish alignment) and attend the job properly.

I too face the same problem..
I, Hayagreevachar have been using sundth since 2008 and since about a month I have not been able to receive any channels. when contacted i am informed that the dish needs to be realigned which will be done by sundth technician within 3 days. But since long time it has remained not attended. Complaint Nos are 1) [protected] 2) [protected] and 3) [protected].

Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service too.
I have called in for realignment of the dish and they said after 48 hours they will send a technician. But no one turn up for past 20 days and when ever i call customer care they say to wait for 48 hours and nothing new. if this is the way they service I wish i could terminate the contract for my peace of mind.
I have made around 10 calls in which they gave me 3 to 4 complain numbers out of which i have given one,
My complaint number :[protected]
My contact number : [protected]

Thanks,
Mahesh Babu .M

The same case with me. Originally when i called the dealer/distributor [chandra traders velachery] he gave a person number [[protected]]. When called this person he said Velachery area is allocated to one Mr.Sai for re-alignment and he gave his number [[protected]]. When called Sai he said I need to pay Rs.200/- and he clearly said there is nothing comes for free of cost. And when i called sundirect service center it is the same story as it is stated here.

It is very shame to see such a fast growing DTH provider in India does not care its customers. Do we have any government forum to complaint this? While this is the case for urban customers, I am wondering how the rural customers would have been impacted.

am using sun direct for past two years and it was plesantlly goingon.The problem started when the notice started flashing in the screen stating that dish has to be realinged as the satellite has been changed and the realingment is free of the cost.
When I tried to book a complaint 03 months back I got very beautifull service from sun direct by giving each reference no the each time i call to their call center.
Till now I have not been given service for the realingment of the dish.
They say it is free of the cost but they ask to contact the local dealer who in turn ask us to contact sun direct.when the channels are not recharged sun direct promptly disconnects the service but in this case when we are supposed to get channels they are very silent.
Each time they say that within 24 hours they will be sending the technician I don't know as per their calculation when the 24 hours counting starts may be after one year or so...

When given a call for new connection they are prompt at their service.
It is really a shame for this kind of the service and I really feel sorry that I have taken sun direct dth.
Thanks & Regards
Ashok Saini
Contact No. [protected]

singnal cut off

E 48-32 NO SIGNAL DISPLAYS MESSAGE
CARD NO-[protected],BOX NO-P122600

My customer I D R[protected], Set Top Box with remort Si. No. H[protected].distbutor ID DT-0090864 Connection dt[protected]
Sir,
we have reported the complaint to Matha communication Potta, Chalakudy about One month back There is no response. Repeated reminders answer is same finally I visited their office, as per their direction paid Rs. 110/-on[protected] for recharing For the last 5 days no response from. Please advise them to attend the problem

Best regards
Reena k
[protected]

One of the worst customer service. I have called up the call center regarding the antenna orientation for about 10 times in the past 25 days and every time they lie saying that they would get back in a day or two. I'm getting fooled. Its waste of money calling them and of course, the charge of the channels which are affected. Please advice me.

I was unable to access Sun Direct DTH channel for which I had made three consequtive complaints, for which no solution or Technical Engineer visited my home. Kindly let me know what fault had made you to regularize my connection. No person had take the responsibility. I had paid for six months subscription . Sun Direct team was unable to resolve the issue. waiting for your reply.My smart card number is[protected]R

Not getting services & no response.

Iam a customer from Kollam(Kerala). As per the company directions, I have requested my dealer
M/S Sakthi Agencies, Anchalumoodu, Kollam for sending the Technician for adjusting the dish
I have waited for more than two weeks pl. interfere in the matter at the earliest
N.GOPIDHARAN-Smart Card ID-[protected]

dear sir
please my settap box me no signal aata he
please help me
smart card no. [protected]

there is a huge problem in connecting to Sun direct DTH. since they have become largest network in south india.. their eyes have gone above there heads. they should improve the call center connections as per the no of connections they r getting. they r only seeing the profits not the problems faced by the customers. such a head wait will hit them back one day and they will see reduction in numbers of customers coming to them after reading this msg.

if you people want to face the poor customer service, have a connection with SUN DIRECT DTH...where you all will face a huge and hectic problem with them... once we get the connection we will lose money and will get hyper tension seeing the issues...

advising you all not to get sundirect dth seeing the ads... ads are being given for sake and is just a word ... instead of spending money in ads, they can spend time in solving the problem of the customers, so that they can atleast retain the existing customers...

SUN DIRECT DTH can change USELESS DIRECT DTH ... hope they can have training on Customer service and all their dealers too dont have much sense to deal with the customers...

Sun Direct DTH — very very poor service in the world

Sir,
I have taken the sun direct dth connection in the month of January 2009 .They have commited to me they will sovle any problem with 24 hrs.But last 6 month I not able see all chanells.Then called to their customer care.
West Bengal[protected] very poor service) but always the line is busy it won't connect at all. Sometime I get them but they told me now we are not help you call me 20 min later every time they repeate this drama. My problem
not solve last three month.I called to Sun Direct Head Office nobody pick up the phone, They and their distributor always misbehave to me and when I told them I will go to Customer Court.They told me you can not do anything.

Please help me what to do for this?


Regards
Nripendra Nath Sarkar
([protected]@gmail.com)
[protected]
D/7 aurabinda Park
P.O Bansdrani
Kolkata:-7000 70
West Bengal

Seriously very bad service.Never catch the signal...too bad...

s very very worst they sucks

worst maintainance in Karnataka

Sir,

I am a customer of sundirect. My smartcard no. is [protected] in the name of Ashok Kumar Saini. I have recharged my Account on 23 oct.and made a relignment complaint also. In the mean time I have complained also three & four Times. My last complaint No.is 01-[protected]. But till date there is no response of sun direct side. Now what can I to do. I cannot see some of the Channels. So, Please be kind enough to solve the problem as early as possible.


Thanks & Regards
Ashok Kumar Saini
House No. 95 A, West Vikas Vihar
Vikas Nagar, Near Vikas Kunj
New Delhi
Phone [protected], [protected]

I am not getting TV telugu channels since long. I have tried Over Phone as well as Nett, number of times.But no body bothering about my complaint. If subscription is not sufficient they are immediately disconnecting the channels. At the same time they should also think the customer's requirement.If we try for phone, no body lifts the phone. Customer care persons should not come into picture since always phone is engaged. I could not understand how long should I waste my time for phones.They will not give nett msg aslo. I regret very much for the bad serveices rendered by them and to I have to report for better problem solvation.
MD/CEO may kindly look into this and solve my problem. My details are given below; B.V.L.N.RAO, S.Card No.[protected], Phone.[protected], No.5, KCP Ltd;staff colony No-II, Basin road, Tiruvottiyur, Chennai-600 019
Email:- bvl.[protected]@yahoo.in

sun direct dth connection — tv channel not view by viewer

my smart card number is [protected] ,my name is sri narayan pandey ,from 7th of july by till date any paid channel not viewed by viewwer & company custmercare number , SM mr.mukesh is not rec. the number .barabanki off. told that this problem belong to company end & we do not do any thing for you,kindly you contact company .
so please order to concern department.
thankyou

sir we didnot get any channel in our connection from yesterday onwards. when we switch on the tv shows the message 'E50-32 no service available '. our smart card no [protected]. connection is in the name Basker. A.V. Kindly do the needful as soon as possible.

Sun Direct — Realignment of DTH

For the past two weeks there is no telecast of pay/free channels. When we made compliant for realiment we was assured that it will get corrected within 72 hrs. After 7 days we have again called the call center. Then it was said that it will get corrected within 24 hrs. After 3 days we called again. Very cool that said that they have a seniority list and based on the list they are correcting. They cannot correct because of we made the compliant. They doesn't inform our seniority list. They said we will do. That's all. We are not getting channels for the past one month. But we are paying for that. In the channel a, they are telecasting that this service is FREE OF COST. CONTACT DEALER. When we contacted dealer, he is very cool and ask to pay Rs. 300/-. Sun group cheating customers again.
Smart Card No:- [protected] R
and my Compl. on 25th October Compl. No.[protected]Time:- 1600)
Best Regard Ajay Kumar ([protected])
Mail ID ajay.[protected]@live.com

All most all channels are not accessible in my receiver from one and half months back. I kept quite because the problem is with your end and i was offered a service with in 24 hours when i took the connection. i am loosing my money as this is a prepaid service.

And at last i raised a complaint on 31st of October and the complaint number is[protected]. I was informed by the call center team that it will be resolved in 48 hours. I didnt get any response from anyone from your team till today eventhough i raised another querries for the same. The complaint numbers are 1-[protected] and 1-[protected]. Everytime i get 48 hours time to resolve. .
From the customer service team, i get only this stories as technician will call me and i have to wait till then. But they dont know when it will happen. They are not willing to provide the contact numbers of the technicians and their escalation team.

SUN DTH — realignment of dish

Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service.
I have called in for realignment of the dish and they said after 48 hours they will send a technician. But no one turn up for past 20 days and when ever i call customer care they say to wait for 48 hours and nothing new. if this is the way they service I wish i could terminate the contract for my peace of mind.
I have made around 10 calls in which they gave me 3 to 4 complain numbers out of which i have given one,
My complaint number :[protected]
My contact number : [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting

I have been making a number of phone calls to[protected] Sun DTH since 15th October 2010 regarding realignment of my Dish. But the people are giving me a stereo typed reply that it will be attended to within next 48 hours. It seems that nobody is serious about the complaint. Most of the important channels could not be viewed in TV due to the above problem. Really horrible !

svr.krishnan

Sun Direct DTH — Re Alignment of DTH

Hi All,

My Name is Kamesh.This is regarding SUN DIRECT Re-Alignment.
Since 2 months I am calling to customer care and delaers to re-align my DTH.However they keep on saying that we will send the representative as early as possible.But no body as came so far.
I am very much fedup with SUN DIRECT service.Please don't go for SUN Direct DTH.

Bye
Kamesh

I am also the one of the victim of above issues. I have called the sun direct call center 8 to 10 times in last 2 months and am surprised that they are repeating same sentence without changing even the words. Most irritating part is every time they ask for phone number and address updates. I feel Sun direct is the worst among all other DTH currently available. They are not caring about the customer, for last 2 months we are paying money without watching any channels. But we need to appreciate their service at the time of subscription expiry. They are prompt in stopping the telecast without giving any grace period if our subscription expired.

Please dont use sundirect since I am calling sundirect from 2 months and there no respsonse and they didnt sent agent.

SUN DTH — About DTH realignment

My Smartcard number : [protected]

I have called the SUN direct customer care center and register my complaints more than 20 times, every day they are registering new complaints and assured within 24 hours your issue will solve. After 2 months nobody called or my issue is not solved.

My latest complaint number is given below
1-[protected]

My sincere advise to all indians : If anybody have a plan to buy a DTH connection please dont go for SUN.....................

My Name is Manoj am staying in Bangalore.

This is regarding SUN DIRECT Re-Alignment.

Since 2 months I am not getting most channels to which I paid. I am calling to customer care and delaers to re-align my DTH as per they are displaying message at start up.

However they keep on saying that we will send the representative as early as possible.But no body as came so far. I am very much fedup with SUN DIRECT service.

Please don't go for SUN Direct DTH.

Strongly agree. Really pathetic service from Sun. I'm facing the similar issue from more than two months and wrote mail to Nodal Karnataka, but no response. Sun Direct is cheating customers.

I M AGREE NOT PURCHAGE SUN DIRECT ... FROM HIMACHAL PRADESH, , MY ID IS [protected]. AMIT SHARMA... VERY BAD CUSTMORE CARE AND ALSO SERVICE

SUN DTH — Realignment of DTH

I have a DTH connection from Sun Direct. Inorder to get channels, Recently message appeared to realign the dish which is free of cost(dish re alignment message appearing on TV screen). I had contacted Sun Direct Customer care at[protected] and registered a request but No action on the same. Sun direct has not yet responded till date even though I had made many follow-up calls. Every time they used to tell that "we will do it as soon as possible". For the Last one month I could not get any service from Sun Direct.


My Smart card No [protected]
Name : Vasudeva Devadiga
B 407, Sindhu Sagar CHS
Mahatma Phule Road
Vishnu Nagar
Dombivali West
Cell No [protected]


Before doing any realignment sun should inform to me, if it is affect to the entire channel,
I have asked for the TAT, saying customer care executive doesn’t have any TAT on the same… every month the amount is reduced from the balance.

Kindly look the matter on priority basis.

Regards
Vasudeva Devadiga

i contacted on 29.10.10.Lot of reminder sent .Till no person visited and aligned .from 23.12.10 goes dark.
worst service .soundararajan bangalore

Sony is very correct. response is very poor.

Sun Direct DTH — Realignment of Sun Direct DTH

Since Nov 2010 i am not getting any channels in Sun Direct as my Sun Direct needs re-alignment to new Satellite.

I have logged complaint on Nov 15, 2010 and then repeatedly calling Customer Care about the progress. Till today (Jan 4, 2011) no once has given proper answer for me as when a technical person will come to my home to resolve this issue. They are keep on saying within 2 days Technical people will contact me and resolve the problem.
But since last 2 months (since i lost my DTH service due to Sun Direct changed to New Satellite) my DTH account has been debited with monthly charges.

Any one can help me how to resolove this issue with Sun Direct team?

Here are my details:

Smart Card No: [protected]
Customer Name: Basha Syed
Address: SF-5, ARS Elite, Blk-C, Plot# 21-25,
Jayachandran Nagar, Jaladampet, Velachery Main Road,
Opp: Bharat Petrolium Bunk
Medavakkam-600100
Ph: [protected]

Thanks
Basha Syed.

Im one among unfotunate subscribers to SunDTH suffering in silence and regret for having subscribed as the dish has not been realigned in spite of so many calls and have a complaint registered under 202840 dated 26/12/2010. Till date there has been no response. If there is an alternative to get it realigned without waiting for help from succesful sundth please let me know.

Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service. For the last 1.5months, there is no signal and the screen display say to relign the Dish. I have called in the Customer service for realignment of the dish more than 40times. Three weeks before they say within 48 hours, they will send a technician. For the last one week, they say they will send a technician within 3 to 4 hrs. But still NO RESPONSE.
No one turn up for the past 40 days. This is my very worst customer service. They have been cheating millions of people like this and grabbing money. My complaint number : SUN165380.
Is this forum really takes action for these public grievances?.

Thanks

I agree to this problem. I am also facing same alignmnet problem. There is no response from Sundirect since very long time.
V.Lingam
+91 [protected]
HYderabad

I am the Sun Direct DTH customer for the past 1 year. I am facing the same problem. I am not able to view few channels because of this upgradation. I am trying to call the Customer Care for last 2 days and always they are saying its Server Down and call after 1 Hr. They are not even bothered to listen what i am saying. They are just reading the above statement and disconnecting. This is the stupid, idiotic and worst customer service i have ever seen. I am not knowing to whom to complain.

Sun Direct DTH is the worst company in terms of customer service. They don't even know the meaning of a customer. They just want to get as many new subscribers as possible to make more money. Don't believe their stupid ads "TON TONATON" which claim to give you service for a low price. The hidden costs are that you have to pay a ridiculous amount for installation and you do not own the equipment. The installers from the distributors squeeze more money out of you in addition to the charges that sundirect charges you claiming some excuse or the other.

I have had sun direct for a year and since the past 2 months I have not been receiving most of the channels. The Hyderabad, Andhra Pradesh Sun DIRECT distributor Tirupati Enterprises are the worst people and do not respond to calls for sending someone for realignment. If you call them for a new connection, they will promptly send somebody but not for REALIGNMENT. STAY AWAY FROM SUNDIRECT.

THIS IS THE RESPONSE I GET FROM SUNDIRECT NODAL OFFICE IN ANDHRA PRADESH. THE DISTRIBUTOR IS NOT AT ALL RESONSIVE.


Dear Sir,
Thanks for contacting Sundirect. With reference to your mail,

Kindly contact your distributor for reallingement...

For more details you can log on to our websibe www.sundirect.in

For further assistance kindly contact us on www.[protected]@sundirect.in or Customer care No:[protected].

We value your association with SUN DIRECT .

Warm regards
Helpdesk AP

I am also on the same boat, constantly contacted to the Customer Care ([protected]_ Very Difficult to get connected), you will finally get an executive with some recorded message ( they are not aware more than that) and finally they will assure you it will be cleared with in 24 Hrs. Never transfer the line to any experienced senior executive otherwise you shout..

Such 24hrs passed my full October, finally I have done the realignment with some private parties.. but still I am missing some channels.. regular follow-up is going on as a time-pass

Never recharge your account before re-alignment, Sun-direct never re-credit..
There is no technical executives available to assist you..

Try to get a technician form your local area to get it fixed..

If you are technically sound, try the following link :

http://channelsforindia.blogspot.com/2010/09/sun-direct-realignment-for-technici...⇄

All the best..

Satheesh (VU2WSM)

I'm also joining this group. I've contacted the dealer as sun suggests, but the demanded 250 rupees for realignment. I asked them then why sun is showing as it is free. They gave some invalid contact numbers to me. No use at all. I just simply wasted money by contacting them. They are still playing the old track "If you pay 250 rupees we will do otherwise please contact these numbers"

Sun is cheating their customers. Even I came across several complaints regarding Sun direct in internet. People are telling there are very less number of chanells available with the new satellite(MESAT).

I couldn't sell these set top box and dish, otherwise I would have gone for DISH TV, which is having better customer service and quality channel lists.

my smart card number is [protected], since from past 20 days i am not able see SUN DIRECT. i had already logged a complaint on last sunday 28th Nov 2010. till date neither Sundirect nor from the Dealear contacted me. i must have called morethan 200 times response from your Customer care executive is you are running short of Technicians. and some irresponsible answer they are giving. i had mailed you also but are fallow showing the same irresponsiblity. this is totally not acceptable. if you are not able to resolve this issue then relectantly i have to go to Consumer court.
Complaint number [protected]
Expecting some least responsible action from your end

Sun direct cheating people. I have given 10 to 15 complaints. Every time they take information. But no action.

This is Kramarao [protected].

Do not buy sundirect.

http://channelsforindia.blogspot/ wii not be available from 15 th April 2011.
The new website is http://channelsindia.blogspot.com/

not responding to my coplaint book on 26/10/2014

i have booked a complaint on 26/10/2014 still my coplaint not done when i am calling them they are repling will do in next 24hr's likethat

The same thing is also proceeding in our coimbatore edyarpalayam area also

dont espect anything from customer care. its very bad. they will help you till you buy the product then any coplain comes you dont espect them to help you. i am facing the problem. i am calling customer care for two weeks and they responded. they take complain each and evry time but nothing doing. no one has come to rectify the problem.

Goi for big tv.. that is the best.

bad responce & bad net work

I also faced the same problem, every time when i call, different executive used to attend the phone call and they used to say we forwarded your complain to concern technical department and your problem will be solved in 2 hours, 24 hours and 48 hours, but nothing happen, sundirect customer care having worst technical team, who cannot solve customer's problems. The customer care executives are there to drag customer issue without giving proper solution. I have been waiting for 2 weeks, but i didn't get service from them till now. Till now i haven't get any response even a phone call to ask whether the problem is solved or not. They can send only the message to TV settop Box as "your validity will expire on this day please recharge your card". The SunDirect sold their product like "use and throw plastic" cups. The company has Unequipped manpower.

By
Vasanth, Coimbatore

I think SunDirect is playing fraud intentionally. Can you just imagine how much money they are making with a reason of Satellite shifiting. They are not rectifying any customer issues, and they are not providing channels too. But they get money from customers for sure. This looks like indeed a fraud from SunDirect, right?

Reghu

Sun Direct — NON RECEIPT OF ASIANET CHANNELS

I AM A SUBSCRIBER TO SUN DIRECT FOR REGIONAL CHANNEL.VIDE CARD No[protected]R. SINCE MANY DAYS ASIANET & ASIANET PLUS ARE NOT AVAILABLE OR SCRAMBLED.

> I am a
> Sun Direct Customer who is residing in Indiranagar (Bangalore), I
> would like to draw your attention that, we have taken a Sun Direct
> connection on 28.01.09 from a local distributor of yours (GEEKAY
> DISTRIBUTORS Shivajinagar, Bangalore,   Our SMART CARD
> NO.R-[protected],
>[protected] and now from past one month we are not able to  get many
> channels i.e Asianet, Asianet Plus, Asianet News, Kiran, Kairal,
> Manorama News, Indiavision, Shalom, Jaihind & Surya. As it is 
> displayed on the T.V, we contacted our local customer care (080
>[protected] they directed us to the distributor and they said it is due
> to the satellite problem, which can be set right by a technician, and
> they given us the Bangalore office number of Sun Direct[protected]
> where we got no response even after continually calling for three days
> from 25.10.10, I really wonder about your office discipline & after
> sales service, is it the way of serving the customers after selling a
> product? I am really frustrated with your after sales service. Again I
> contacted your Chennai Head office with the same complaint on 06.11.10
> and your customer care executive assured me the service within 3
> working days and nothing has happened till today. Now I realized that
> I have done a great  mistake by choosing your brand, if you are not
> providing me the service within three days after the receipt of  this
> mail right away I will file a case against you in the consumer court.
> If you are not able to provide the service to the customers, you stop
> selling your products too.
>
> Jileesh.E.J
> Mob.+91-[protected]
>
>
>

Hello Sir/Madam,



Smart Card ID : R[protected]
Name : Hemalatha
Address : 78, 2nd floor, 2nd cross, Vivekananda Street, JB Nagar, Bangalore
Mobile : [protected].


I have been facing lots of problem from day1 of this Sundirect DTH connection.But it was atleast getting solved after 1 or 2weeks.

But this time, i am just getting a blank screen as my DTH is not working.

This problem exists for the past 1 and half months.

And i have given several complaints through Customer care.

For the first 2weeks they gave me some solutions like

Cleaning and reinserting the card-This didnot provide any solution

Search for all channels-Returned a Error msg saying"Search Failed".


After trying daily for the past 1months, one fine day i got my line connected to my Distributor"Geekay Distributors".They said they will come and check this issue.

But till date there is no solution for this.

SUN DIRECT(TV) — RECHARGE-FAILED

SUN DIRECT RECHARGE AMOUNT 200/-
RECHARGE FAILED.R[protected]_[protected].
STILL REFUND NOT DONE.DTD-01/09/2010.
OF 'P.SATYA RAJU..

I am one of the suffers of sun Tv service. Since 3 years, I faced a lot of difficulties in getting recharge coupons. Finally i am compelled to request to terminate thesun service with immediate effect from 8/3/2011. and remove all equipments of sun direct service from our premises within a weektime. this is an example for bad behaviour of the company. Government should cancel the license of registeration of sun direct TV

Hello Sir,

When did you purchase the Sun Direct Connection? Also, could you provide me know the contact number of "BVP COLLECTIONS"?


Thanks & Regards,

Smart card no [protected]
name Sigith kumar

unabailibility of payed channels (E48-32 no signal)

My Name C.A.Narayanan, Corattikkara Mana, Parli 678612
Smart Card No.[protected]
I had complaint No.1-[protected] on 04.11.2010, at around 8.30 am. they replied it will be rectified with in 24 hours. Still complaint is not rectified - 06.11.2010 8.40 pm.