Sun Direct Complaints & Reviews

Dear All,

A sundirect connection was taken through MATHA COMMUNICATIONS, Chalakkudy, Thrissur. Due to visibility problems tried to contact matha communications. Did not respond saying that my particular area now does not fall under their area limits and suggested to contact cus care. when contacted cust care on 13 oct 10 vide complaint no.1/[protected] they told things will be rectified within 24 hrs. nothing happened for 48...

SINCE TWO MONTHS I AM NOT GETTING THE SERVICE FROM THE SUN DIRECT DTH .I COMPLAINED SEVERAL TIMES TO CALL CENTRE AND DEALER NO SERVICE.NOW I EXHAUSTED
VERY VERY POOR SERVICE BY DEALERS/SUN DIRECT COMPANY...

chnnels are not available, complained many time with customer care as well as eith dealers also.
nobody is attending the complaint as per comitment while lodging the complaint
complaint ref number:[protected] and[protected] dt. 30.09.10
further called chennai helpdesk no.on23.10.10 but without giving complaint number disconnected the phone.
23.10.10 again called dealer, commited to resolve the issue but no response...

Sir, I have purchased one Sun Direct DTH and my smart Card no is [protected] and I have purchased My Sun DTH from Vijay Sales on First Week of June 2010, I had opted Mega Shine Pack for Three Months. After a week of installation I was unable to access Sun Direct DTH channel for which I had made three consequtive complaints, for which no solution or Technical Engineer visited my home. after September all services are barred as three months...

Dear Sirs,

I am a regular customer of Sun Direct Malayalam package and i personally feel that the customer service is very poor and not up to the mark as compare to Tata sky or any other DTH service. I previously was a customer of Dish TV since 2004 and due to its poor performance i switched to Sun Direct just because its is purely south based TV channels and it is cheap also. But as the time progresses the performance is going...

I am a sun direct customer. For the past 3 months they are not showing all the channels for which the payment is made. On enquiring with the customer care they told me that they are facing satellite related problems and will shortly sent some body to re- tune the dish to correct the problem. But no body has showed up yet. So it is like I have made the payment for nothing I am not getting any channels for which I have made the payment. On...

Sir,
I have taken the sun direct dth connection in the month of January 2009 .I have commited to me they will sovle any problem with 24 hrs.But last 6 month I not able see all chanells.Then called to their customer care.
West Bengal[protected] very poor service) but always the line is busy it won't connect at all. Sometime I get them but they told me now we are not help you call me 20 min later every time they repeate...

SUN DIRECT DTH is not working in my house for the last 10 days. Complained to the
agency Balaji associates. Not yet rectified. Steps may kindly be taken to rectify the
problem with in a short span of time. If not possible steps may kindly be taken to refund the advance paid to the installation of Sundirect and the last recharge amount paid by me is also to be refunded........B.Murugavel, Karthik cottage, Professros colonybr...

i am customer in sun direct dth service smart card no-[protected] service is not cleary and problems is not clear to customer care section,and no recieved to tollfree no call sun direct service provider, please take my complaints,immediattly clear to problems in all service sundirect custommers,
thank you
reply soon...

I am Martin George, working with Adani Group and am presently posted at Ahmedabad. I had taken Sun Direct Connection and my customer No. is [protected]R and the connection was done through Bright Enterprise, Ahmedabad. The basic plan opted was "Hindi", which contained channels like FTV, Bindass, BBC, etc apart from the other channels.

However, during the football world cup, due to problems in satellite, the entire...

Hello:

Since last 2 months i have been calling Sundirect to attend my issue but have not received any response / call so far. I have called them almost 30-40 times, emailed them through their website, but looks like they do not focus on Customer service, which obviously direct us to move out of Sundirect option.
When i call Kerala call center, their first answer is that their system is down and hence please call 30...

I have been Sun Direct DTH customer for the last couple of years without any problem.While i welcome upgradation and advancement ,i am totally shocked and disappointed by the way re-tuning to new satellite is being arranged.You simply exhibit a notice with free, free . free ,free all over and ask the customer to contact the dealer/distributer and gradually stop channels one by one.When the dealer is contacted he asks us to contact the unreachable...

My Smart Card No is [protected] R.

I have recharged sundirect on 13 Oct 2010. Activation No[protected].
After activation DTH not working. Searching for signals showing on TV.
Matter reported to customer Care at Kozhikode(Calicut) on Tele No[protected].Complaint No is[protected] dated 13 Oct 2010. No technical staff reported as yet. Complaint repeted on 16 Oct 2010 and subsequent days. But no result...

I'm a sun direct customer from Coimbatore, in Tamilnadu. I believed that I'd be given proper service by you people & purchased Sun Direct in the month of March 2010 from a local dealer called Mr. Rajkumar - His contact number is [protected]. But I've been given a very bad Customer Service. For retuning the satellite, the advertisement on the TV says "Free of Cost". But my dealer is asking for Rs. 100. He says this...

Sun Direct DTH service is most terrible in terms of customer service. The politician which it is owned by runs it like a government organization. They keep advertising about their marvelous packages but the customer service is ZERO and once there is a problem you are screwed. The latest problem where their transmission has been affected by Insat satellite problem for the past 4 months has not been resolved. They switched to a new satellite...

I tried to recharge my SUN DIRECT DTH by Rs.133 number-[protected] through rechargeitnow.com on 11th Oct 2010. Till date i have not got the recharge value, neither my money has been refunded nor any communication.

R.Senthilkumar....

I am M. Ramakrishnan purchased Sun Direct DTH through M/s BVP COLLECTIONS, 50, 1 floor, 12th main, 4th block Jayanagar, Bangalore vide DC 2816. Though the receipt was given in my name, where as the connection was activated by the Dealer in some others name. This was later rectified through Sun Direct Customer support. Now from last 3 days there is NO Channels available to me. On calling Customer Care they say the connection is not in my name...

my name santosh pujari
my id no. [protected]
in hem complex
room no. 201
demni road
dadra`
[protected]

me meri jindgi me itna ghatiya service centar nahi dekha mera setup box khrab ho gaya tha custmer
ke bolne par mene servise centar se contect kiya itna ghatiya service centar mene meri jindgi me nahi dekha 15 day ke bad jab me gaya to setup box rakh liya mujhe 1 din bad bulaya...

I bought sun direct DTH in the month of April 2010 and it was told that we will get 130 channels free of cost for 6 months, initially for period of 1 and half month it was there as said. Later on slowly all hindi channels which are of free got disconnected and now i am getting less than 100 channels. I logged complaint with the dealer and with the sun direct service people three times. No one turned up and now they are telling me to recharge...

Dear Sir,

I am having a Sun DTH connection vide Smart Card No.[protected] (DT Code 1825575) with Hindi Package and additional malayalam channels. I was getting around 10-12 Malayalam Channels till last 2 months. After that only 4 Malayalam channels were getting and I was out of stations, after return to Delhi I had talked to them and they informed that in the present pacakge the Malayalam channels are not available therefore...