Sun Direct Complaints & Reviews

I RECHARGE AT 10 SEPT FOR STAR CRICKET BUT THIS CHANNEL AFTER 16 IT'S NOT SHOWING
STILL NOW
SCREEN APPEARED E18-4 IS CURRENTLY SCRAMBLED
I ALREADY COMPLAINT TO CUSTOMER CARE 4 TIMES BUT THEY TOLD 2 HOURS U SHOULD ON YOUR SET TOB BOX
I AM ALSO DID IT BUT STILL NOW IT'S NOT SHOWING THAT CHANNEL
PLS SEND SOLUTION
TO
[protected]@yahoo.com...

A nightmare with SunDirect- I am getting no signal error since 23rd August. It is not rectified even after informing them more than 20 times. Each time they are telling "some 'Tech.' people will call you" or it will be rectified within 48 hrs. Nothing happened even after repeated calls. I could talk only to Call centre persons not more than that. We could not talk to manager or above level persons. This is the working...

I enabled Star cricket channel as an add-on to my existing Tamil basic Subscription on 07th September 2010 but still it is not enabled. My SunDirect Smart card number is R-[protected]. Everytime when I call their customer care they simply said it will be resolved within two hours. But nothing happend and even they are refusing to return the money also. Their service is worst as anything.

Date: 15/09/2010....

I am using sun direct dth for more than a year but for the past 1month iam not receiving any of the channels offered eventhough i called the sun direct helpline call center for so many time and till now the problem is not solved and too they not giving any specify reason for this.

To higher officals of sun direct

Sir,

The support you are giving is very poor and if this continues sun dirtect will...

Sir, my smart card no is [protected] I also have the some complaints about Sun Direct.My family fed off with Sun Direct it is not working from 8pm to till morning from last 2 months. Our favourite channel is "colors" which shows no signals or poor signal after 8pm, customer care is also not available from evening onwords today after discussing with customer care with almost 2 hours they recd my complaint & gave me the complaint...

I am a customer of Sun Direct Dish TV . My Subscriber details are given below

Name : K G Sivadasan

Customer ID No: [protected]R

Residential ASddress : No. 10-A, Omshakthi Nagar, 5th Cross Street,
Perumalpet Village, Tiruvallur Dist.

Telephone No:[protected]
Mob No: [protected]

My Recharge premium was paid up to 10th...

I logged a complaint with sun direct at their cochin call centre on 1/09/2010 and till today the call hasnt rectified , Also on 06/09/2010 , one of the engineer visited at my residance and he couldnt rectify the issues and while he doing the job for antenna fitting , he breaks the top wall while connecting and left as such and went . till today they hasnt rectified and not appraise me .
sundirect cochin number :- [protected]
local...

Just want to bring into notice of Poor signal strength and much poor service of Sundirect DTH service. For the last 3 - 4 months, most of the channels are not coming. When called, the staff said that there is some issue in the satellite signal reception. Then after 1 month, they said that they have to load new software and from last 2 months, nthing happened. During the last few days, some channels stopped working e.g. CNBC awaaz (even paid...

I would rather call it a complaint. I'm a subsciber of Sun Direct DTH for the last 1 & half year. However, for the last 1 & half month, there has been no service at all. For my convinient, i had recharged for 6 months and paid Rs.980/-. But my promptness has been betrayed due to the lack of service. Repeated call at the CC number has been unsuccessful. Just imagine, i have been calling your CC number[protected] for the last 45...

Respected sir,

I am customer of sun direct.And here is my smart card no"R[protected]".I bought sun direct set up box in two years back,but till now i face lot of problem using sun direct.I loss 800 rupees with a set up box ,because i got lot of technical problems in the set up box.In rainy season channels are not coming like struckuping.Daily i get errors in the sun direct setup box.When we face small problems...

From 22/08/10 onwards, I can't view any chanels due to some problems by SUNDIRECT.
I call customer care and give the complaints, they ask me whats the problem? I reply "TV shows some error code and no signal. They told within 48 hours it will solve. After 48 hours I call again and ask why not solved, they reply thay your compliend solved,
they tell now your TV not showing "error code" only blank-that is...

To, Date:[protected]
NODAL MANAGER,
SUNDIRECT,
BANGALORE.

Dear Sir,
Sub: Return my money that you have cheated me by giving
wrong information and wrong doing.

With reference to the above subject, I would like to narrate story How you cheated me.

From past three months I had called numerous times to your customer care and Enquired about how to...

Sir,

Im Ramanathan my native is karaikudui, Presently im working in Chettinad cemenent corporation Ltd., Ariyalur.

Sundirect DTH boxes sales Comaparitive Statement for (4 months free packages)

Trichy 1300+150 (or) 1400+150 Ariyalur 1300+150 (or) 1400+150

Karaikudi 1700+150 ...

Sun DTH abruptly stopped transmission. After repeated calls to their Delhi call centre, they gave a complaint number. The call centre people have no clue about the issues relating to the customer problems. They simply give elusive answers- " the server is not working. call after 15 minutes"; "Contact ur distributor for further assistance"; " our technicians will attend the problem in 24 hours" etc.
br...

i recharged my account before 1 month i didnt get any connection if i call customer care they are singing the same story your problem will be solved within 4 hours what
[censored] they are doing they dont know really cheating public earning money is main goal
b***dy chaters....

I am not receiving any channel in the Sun Direct Connection. Could not identify the problem. May be smart card failure.
Smart Card No. [protected]
in the name of Samuel Johnson
Contact Nos: [protected]
[protected]...

There has been no postive response to the complaint that i had made to Sun direct.... I had made a complaint for non working of my DTH Connection no [protected] for the last 7 days and have done atleast 15- 20 call's to the customer service and have got lot of complaint registration numbers with a standard closure TAT of 24 hrs , and have got none of my compliants answered......Do sun have a escalation matrix ..do they have any control...

Hi, I have bought a new connection (smart card no: [protected]) two months back. In this two months I am able to see only ten days all the channesls.

For last two weeks I am not able to see any channel. I have registered the last complaint on 11th August'10 (complaint number[protected] . According to SUN DTH service assurance, with in 24 hours it will should be resolved.

Till now no one turned back. In...

I bought sun direct last month.. it was not working for 1 week soon after I bought it. customer care told me it s satalite problem and that solved after 1 week. now again I am not getting the services. I called the customer care and they are telling to call distributor, distributor tells to call customer care. I am feeling horrible for thier service and I advise if anyone plans to buy sundirect.. do not waste your money. I do not know...

POOR SEVICE
I m the customer of sun direct dth service....in this case we not at all getting good service from them means they are doing fraud with customers ...from 2 weeks we not at all geetting many of pay channels when we asked about it with customer care when it was happened they told its a software problem.....but till now we dint get those channels for which we are paying additional amt for that channels....and they are trying...