Sun Direct Complaints & Reviews

I live in Airoli, Navimumbai. I am using Sundirect for the past 2 years. Its pathetic service and cheating its customers. The technical team is impotent to resolve the technical issues.

Since Jul10, whenever I switch on I am getting error message E-16-4 service is scrambled. I complained abt the problem to customer care. They said it will be resolved max 24 hrs. It seems they failed in primary school exams. They dont know how many 24 passed since 22-Jul to till date. Everytme I am calling up them in vain to check the status of my complaint. They have wonderful execuses. Every time they repeat the same. Example, when you lodg complaint at 9pm they ask u to wait for max 24 hrs. if your problem is not resolved till 8.30pm and u make a call to customer care, they say they still have half hr to resolve the problem. If you call up them after 24 hrs, they say it was again forwarded with high priority basis. One fine day, one moran registered same complain with new number. Nowever I call up them remind them about the old complaint. They say it was closed with resolved status. One customer care person asked me to shift TV to come other location to resolve the issue.

Whenever I tried to speak with senior people, once I disconnected my phone after half hr, when there is no response.

One I asked for local office details. Customer Care said they dont have any office in Mumbai. If I need to visit Sundirect office, I have to travel all the way to chennai to resolve my problem. The local dealers of sundirect are also not co-operative to resolve the issue. They are suggesting to stop using Sundirect and asking to take another good service.

The service of Sun Direct was not working for the past 1.5 months. When I had contacted the Sun Direct distributor, he told that there is some satellite problem and so we need to co-operate for few days and also that there will be no charge levied to the customers till the problem is fully rectified. But to my surprise some more channels stopped working few days back. I went back to the same distributor and he behaved very rudely and told that my validity has expired and so not getting some of the channels. I then called up the customer service and those guys also were telling the same thing. On insisting that it was not supposed to be charged since you had mentioned that, they were talking as though they are doing a favour by broadcasting few channels and they say that since they were broadcastng those channels they are charging. When I asked them to allow me to talk to a senior person, they started talking nonsense and also started shouting. Finally he told me to go to consumer court or do what ever I want. Hence I thought of bringing this to your notice. Please look into this. Sun direct is looting people like anything.

Sir
My mother has been a customer of Sun direct cable communication for the last 3 years . For the last three months we had not been provided the full service of the above connection even though I had paid entire amount for the stipulated period (Up to[protected]. So I humbly request you to be kind enough to take the necessary action to retain the service effectively and also to grant the compensation for the lost period....

I RECHARGE AT 10 SEPT FOR STAR CRICKET BUT THIS CHANNEL AFTER 16 IT'S NOT SHOWING
STILL NOW
SCREEN APPEARED E18-4 IS CURRENTLY SCRAMBLED
I ALREADY COMPLAINT TO CUSTOMER CARE 4 TIMES BUT THEY TOLD 2 HOURS U SHOULD ON YOUR SET TOB BOX
I AM ALSO DID IT BUT STILL NOW IT'S NOT SHOWING THAT CHANNEL
PLS SEND SOLUTION
TO
[protected]@yahoo.com

A nightmare with SunDirect- I am getting no signal error since 23rd August. It is not rectified even after informing them more than 20 times. Each time they are telling "some 'Tech.' people will call you" or it will be rectified within 48 hrs. Nothing happened even after repeated calls. I could talk only to Call centre persons not more than that. We could not talk to manager or above level persons. This is the working of private organisation.

In contrary, in case of complaint with BSNL etc. I can talk to AE/JE/AGM/GM and the problems get solved immediately.

-Ganapathi.

I enabled Star cricket channel as an add-on to my existing Tamil basic Subscription on 07th September 2010 but still it is not enabled. My SunDirect Smart card number is R-[protected]. Everytime when I call their customer care they simply said it will be resolved within two hours. But nothing happend and even they are refusing to return the money also. Their service is worst as anything.

Date: 15/09/2010.

I am using sun direct dth for more than a year but for the past 1month iam not receiving any of the channels offered eventhough i called the sun direct helpline call center for so many time and till now the problem is not solved and too they not giving any specify reason for this.

To higher officals of sun direct

Sir,

The support you are giving is very poor and if this continues sun dirtect will not even have a single customer, please take necessary steps to solve this.

To my point view, offers and discounts attracts customers but quatlity of services and support will make then dedicated to the product.

At this stage Sun direct is announcing that they have reached 60lacks of customers right now, but they are not in a position to support atleat 1000 customers properly and this is really frustrating for all people like me.


Please take necessary action.

Sir, my smart card no is [protected] I also have the some complaints about Sun Direct.My family fed off with Sun Direct it is not working from 8pm to till morning from last 2 months. Our favourite channel is "colors" which shows no signals or poor signal after 8pm, customer care is also not available from evening onwords today after discussing with customer care with almost 2 hours they recd my complaint & gave me the complaint no of[protected] & promised that technician will visit our house within 48 hrs & he will solve the problem lets wait & watch what "fraud Sun Direct" full fill its promise?. I don't have faith because the problem with Sun Direct is almost 2months old now how they"ll solve it within 2days. They also promised that they will not charged till their problems will solved from last 2 months they didn't succeeded to solve their problem. Question is what Sun Direct full fill its promise ?. Sun Direct please answer this question ?. Customer care is already started to tell "NOOOOO". Than why this type of assurance is giving ?

I am a customer of Sun Direct Dish TV . My Subscriber details are given below

Name : K G Sivadasan

Customer ID No: [protected]R

Residential ASddress : No. 10-A, Omshakthi Nagar, 5th Cross Street,
Perumalpet Village, Tiruvallur Dist.

Telephone No:[protected]
Mob No: [protected]

My Recharge premium was paid up to 10th Sept 2010 . I have again RECHATGED IT ON LINE FOR Rs. 300/- ON 10/9/2010 ITSELF, BEFORE EXPIRY OF THE VALIDITY.

I started getting partial service, on 10th Spet 2010, out of 8 Malayalam Channels i was getting only 4 , All 3 Asianet channels and Surya Channel which we watch regukarly were not recieved on 10th sEPT . I have tried to contact the Customer service Nos, repeatedly, but all the time I was getting network busy.

I request for early restoration of Dish services immediately.

K G Sivadasan,

I logged a complaint with sun direct at their cochin call centre on 1/09/2010 and till today the call hasnt rectified , Also on 06/09/2010 , one of the engineer visited at my residance and he couldnt rectify the issues and while he doing the job for antenna fitting , he breaks the top wall while connecting and left as such and went . till today they hasnt rectified and not appraise me .
sundirect cochin number :- [protected]
local contact number is attached with their slip .

note:- sun made me to call nearly about 30 times and no response
rgds,
manjith
[protected]

Just want to bring into notice of Poor signal strength and much poor service of Sundirect DTH service. For the last 3 - 4 months, most of the channels are not coming. When called, the staff said that there is some issue in the satellite signal reception. Then after 1 month, they said that they have to load new software and from last 2 months, nthing happened. During the last few days, some channels stopped working e.g. CNBC awaaz (even paid channel) and other channels also not working properly.
I think its time to change the DTH service provider.

Thanks
Om Parkash Arora
+91 [protected]

I would rather call it a complaint. I'm a subsciber of Sun Direct DTH for the last 1 & half year. However, for the last 1 & half month, there has been no service at all. For my convinient, i had recharged for 6 months and paid Rs.980/-. But my promptness has been betrayed due to the lack of service. Repeated call at the CC number has been unsuccessful. Just imagine, i have been calling your CC number[protected] for the last 45 to 50 days. I'm just wondering if it is a fake number or your CCEs are incompetent. I then wrote an email. After which i got a call from Sushil ([protected])who promised to rectify the issue at the earliest. He sent Vijender([protected]) over to my place to check the problem. According to him, the defect was with the settop box. He didn't solve the problem till the next 2 days. I had to call him again. He checked the box and went away. The TV worked for 30 precious minute and went blank again. Vijender came back and said that the box is defective and need to be changed. It cost me Rs.500 to change it as per his advice. He installed a new set top box and said the activation will take 24 hours. However, 2 days went by with no trace of signal. Had to call Vijender back. Surprisingly, he said that the area did not come under him and he was just a substitute. He asked me to call Sushil. I'm just surprised at the quality of service your company gives. Do you ever monitor the work of your staffs? Do you have any idea if your staffs are efficient? For e.g I contacted Sushil at his number([protected]) number of times but he hasn't picked. On two occassions, he replied saying he is sorry and can't recieve my call. He promise to call back but never did. I think he is a big fan of Ghajini. I'm really angry as i have been taken for a ride. I believe your company vision and objective is to give quality service to customer. I doubt at this rate, your company isn't fulfilling it. The staffs are betraying the company right under your nose!!!!!
My problem is with Mr. Sushil. If your company isn't aware of my problem, i'm sorry to say but your company is inefficient as you will also not be aware of so many other complaints. For the simple reason that the monitoring is utterly bad.I would like to request the concern department to contact Sushil and take an explaination from him as to why the work has been pended for more than a month. If my problem is too big to be resolved, i want my money back. If my complaint isn't taken seriously, i will take the matter to the Consumer forum.

My address:
C-2/400, Resttlement Colony,
Balaswa Dairy
Delhi-42.

Contact no. [protected]

Respected sir,

I am customer of sun direct.And here is my smart card no"R[protected]".I bought sun direct set up box in two years back,but till now i face lot of problem using sun direct.I loss 800 rupees with a set up box ,because i got lot of technical problems in the set up box.In rainy season channels are not coming like struckuping.Daily i get errors in the sun direct setup box.When we face small problems technician will take 150 or 200 rupees,but this is too much.Please take the action and reply also......

Thank you sir

From 22/08/10 onwards, I can't view any chanels due to some problems by SUNDIRECT.
I call customer care and give the complaints, they ask me whats the problem? I reply "TV shows some error code and no signal. They told within 48 hours it will solve. After 48 hours I call again and ask why not solved, they reply thay your compliend solved,
they tell now your TV not showing "error code" only blank-that is is the solve for your complients....this is the solution from SUNDIRECT? - Again they assign another complient that TV shows blanks. Then I have to wait another 48 Hrs.
I guss they will change the colour of TV screen?????????
Unfortunatly my complaints is I cannot get any CHANNELS....They are not fixing too.
If SUNDIRECT is good, they must appolagise and provide additional validity on my account. my
Jephy Sebastian
[protected]@gmail.com

To, Date:[protected]
NODAL MANAGER,
SUNDIRECT,
BANGALORE.

Dear Sir,
Sub: Return my money that you have cheated me by giving
wrong information and wrong doing.

With reference to the above subject, I would like to narrate story How you cheated me.

From past three months I had called numerous times to your customer care and Enquired about how to change plan, your CC (Customer Care) representative guide that I should call CC within seven days from date of plan starts then they(CCR) will be able to change the plan.

I want to change my plan after my free viewing months expired in the march itself, because for your CCR different mis-guidance / Information landed to lose Rs. 99.

My Kannada Basic Plan will be ending on[protected], I requested your Customer care person on[protected] to change my plan from Kannada Basic plan (Rs. 99/-) to Hindi shine Pack (Rs. 133/-) with Balance having Rs. 110/- in my account. But your representative told me that ' Sir, you should have Rs. 133/- to change your Basic plan to Hindi Shine Pack.

I saw that, my account is now having only Rs. 10/- in my account, and Kannada basic plan automatically started renewed from 22-8-210 to[protected]. I recharged my account with
Rs. 500/- , and then my account is showing Rs. 475.04/- balance in my account. Then I added 1 addon Zee Kannada of Rs. 7/- for 1 month, then my account is showing Rs. 468.04/-.

Then I called CCR its connected to Mr. Syed, I told him to change my Plan to Hindi Shine pack, he told me that pack basic price Rs. 119/-, but because I have called within 7 days of plan start date, the difference amount Rs. 19/- will be deducted from my account balance, then I reconfirmed the difference amount and I given consent to change the plan from Kannada basic to Hindi Shine pack for the amount Rs. 19/-. He should give the reference number for the change of plan but he didn't. Then I disconnected the call and login to my web selfcare account and checked my account balance Its showing. Rs. 338.34/- and its deducted Rs. 129.70/- instead of Rs. 19/-. Then I shocked and immediately I called CCR and information about this, and I explained all the story happed, then he told me on shocking news that the Hindi shine pack is Rs. 133/- not Rs. 119/- then CCR gives me Reference No. [protected], CCR told that Rs.100 will be added within 2 days.

After two days I Loged-in to my Web Selcare account and Checked the balance its still shows Rs. 338.34/- Then I again called CCR and then again I explained the all the story and again he gave me another Ref. No. [protected] again he give assurance that Rs. 99/- will be added to your account within 2 days.

I do not know how your give your CCRs' Training, they are mis-guiding still. If CCR was guides me in that , my account will charged Rs.119/- instead of Rs. 19/- , I would prefer to go for the Hindi Addon package for Rs. 30/- instead of loosing Rs. 99/- extra.

Please return my money that you have cheated me by giving wrong information and wrong doing.


DINESH KUMAR
Smart Card No. [protected]

Sir,

Im Ramanathan my native is karaikudui, Presently im working in Chettinad cemenent corporation Ltd., Ariyalur.

Sundirect DTH boxes sales Comaparitive Statement for (4 months free packages)

Trichy 1300+150 (or) 1400+150 Ariyalur 1300+150 (or) 1400+150

Karaikudi 1700+150 ...

Sun DTH abruptly stopped transmission. After repeated calls to their Delhi call centre, they gave a complaint number. The call centre people have no clue about the issues relating to the customer problems. They simply give elusive answers- " the server is not working. call after 15 minutes"; "Contact ur distributor for further assistance"; " our technicians will attend the problem in 24 hours" etc.

My suggestion to the public that they should not go for SUN Direct DTH.
K.Hanumanthu. New Delhi.

i recharged my account before 1 month i didnt get any connection if i call customer care they are singing the same story your problem will be solved within 4 hours what
[censored] they are doing they dont know really cheating public earning money is main goal
b***dy chaters.

I am not receiving any channel in the Sun Direct Connection. Could not identify the problem. May be smart card failure.
Smart Card No. [protected]
in the name of Samuel Johnson
Contact Nos: [protected]
[protected]

There has been no postive response to the complaint that i had made to Sun direct.... I had made a complaint for non working of my DTH Connection no [protected] for the last 7 days and have done atleast 15- 20 call's to the customer service and have got lot of complaint registration numbers with a standard closure TAT of 24 hrs , and have got none of my compliants answered......Do sun have a escalation matrix ..do they have any control on the Dealers that they have...if you Could get any thing done at your end would be great.