Sun Direct Complaints & Reviews

Hi,

I was using the TATA Sky since three years I was in Maharashtra. I never had such problems. Now I have shifted to Delhi and I have taken a Sun Direct Connection and activated the Maga Shine package. Last week they have removed all the channels o[censored]TV. From Yesterday they have removed Asianet and Asianet Plus. Today I have contacted customer care and enquired about this and the executive said all these channels are removed from the Megashine Package and I have to activate the Malayalam Package for Asianet and Asianet Plus by recharging Rs. 99/-. The UTV channels are not available in SUN direct.

This is a very bad experience for me. At least they should have infomed that these channels will not be available from this date. So that we can have arranged.

Regards,
SABY V

I am subscribed to Samsung HD Installation Package 2910+3590 with 12 Months Free Subscription + Samsung HD Tamil Subscription Package Monthly Renewal. I was enjoying the service (both tamil & malayalam), but suddenly from 5th October 2010 onwards i was not getting Asianet and Asianet Plus in my package.

When contacted the customer care I was informed that they are no longer part of the plan.
I have subscribed to this plan after consulting the customer care.

I have been informed that I am not able to add these two channels to my package until next year as add on package. This is ridiculous from a service point of view. One cannot discontinue the service and cannot give any alternate option for availing the service even paying some additional amount. while subscribing for this service I was told that there will be a dedicated Tamil HD channel. But was cheated.

smart card : [protected]

Dear Sir,

18 days back i had made my complaint to your customer service and your distrubitor i had made more than 46 calls to your goodoffice but it was unfare from your department that no positive reply from your end. it was my right to receive. my smart card no [protected] mobli no[protected]
complain.

kindly revert please

Dear All,
IF YOU ARE GENTLE PERSON THEN First of all i am telling do not purchase SUN DIRECT. Because i am telling the full reason. my rechrge has Expire on 01 Oct 2010 (it means up to midnight i will see the channels) but the service has disconnected 30 Sep 2010.. before 24 hours. then i recharge Rs.655 on 01/10/2010 and i had already my balance Rs.87.05. then i talk to customer care for recharge, they told me the cash is not yet come to Sun direct account. i asked to, when the amount will getting by sun direct the package will automatically activated? She told to me NO.. after that you can call customer Care or activate through internet. then its ok. after five days it was credited to sun direct they were activated (Automatic...???) for one month. again i called the customer care they told me it was automattically activated we can't to anything... WHERE THE AMOUNT IS ABLE TO ACTIVATE SIX MONTHS + 15 DAYS FREE, I GOT ONE MONTH ACTIVATION. NOW THEY ARE TOLD ME AGAIN YOU RECHARGE FOR SOME AMOUNTS THEN TELL THE CUSTOMER CARE WE WILL ACTIVATE THE SAME...?????
MY SECOND PROBLEM IS FOR RE-ALIGNMENT OF DISK...I was register the same for last (more than) one month nobody can take action for the same. And i am getting more problem for watching the channels. some time it is working and some time service error. in between the recharge cost is going waste...
THE FINAL ACTION IS : DO NOT PURCHASE THE SUN DIRECT.... AND DO NOT GET LIFE TIME HEADACHE OR TORCHER...

Hi,

I have applied for a DTH connection from Sundirect in Selaiyur. The dealer, distributor and Company i went through to get the device equipped at my home after 4 days of payment and also after several phone calls. After connection I realized that, they dont provide many channels that are listed in their website or brochure.

Customer care number is even worst. You select option for english and executive for Tamil will pick the call. Having a bad time with Sundirect. They speak through the advertisement the truth, that they are provide cheap connections, but with fewer channels and implementation charges are also high. Any sensible solution to this problem is welcome.

my smart card number is [protected]. We have paid rent for one year. but it is not working properly for nearly one month .It is signal problem i think. its dhowing no signal..

No actions have been taken .pls do it as soon as possible.

Sir/Mam,

We are using SUN DTH for the past 6 months. Recently a satelite problem occurs and a week before, some people came and rectified it. but after that we didnt get any tamil channels. Kalaignar TV is the only tamil channel we are watching for the past 5 days. Is this the DTH service or kalaignar TV service?
we complained about it to the local customer service, they are asking Rs.100 for customer service.
Is this the customer service of SUN DTH?

I am a customer of Sun Direct , My set top Box is not working at all from[protected], for this I have lodged a Complaint at Sun Direct Customer Care, I got the following Information from their:

1 New set Top Box Charges – Rs 3000

2. Service Charges of Dealer – From Rs 100 to 400 (Earlier they charged Rs 300) + Additional Charges in case of any physical damages or change of Part.


3. New Connection + Set Top Box + 4 Month subscription = Rs 525 + 1250 (Installation) = 1775.


The above information appears to be funny. From this my interpretation is that, one should take a new connection rather than repairing the Sun Direct Set Top Box.

I have charged my sun direct smart card with Rs. 150 on[protected]. I requested at sun direct customer care, not to deduct any amount from my account as I am not using the services of Sun Direct. (Customer care Executive refused, he said sir we can not help you in this regard.)


I have to finally get agreed to take new connection of Rs. 1250 as suggested by the technical Inspector of Sun Direct after surrendering my old set Top Box, Remote and Smart card. Set Top Box being handed Over to the technical Inspector.

This is an example of very poor customer care Service, No action taken by the nodal officer Delhi.

If possible kindly take necessary actions in this regard.


My Smart Card ID/User ID [protected]
Set up Box No C[protected]

I am fed up with the services of sun direct .kindly take appropriate action in the matter with penalty for deficient service and for compensation with correcting of the defect. I have spent atleast Rs. 300 with frusration in phoning and emailing Sun Direct.

With Regards,
Gaurav Agrawal

[protected] Email: [protected]@uplmail.com

from 22.09.10 onwords our sundirect connection is not working. kindly let us know where to contact and how to ractify the problem

Dear Sir,
I am jose varghese, i am living in Bahrain, I have purchased a sundirect reciever and fitted here on 15-july-2010.Bu un frtunately from that day onwards the channels are not getting clearly.After some days after the daytimes Some channels are clear , ie Amritha,Jayhind,Kairali, and DD malayalam. While searching the advanced action the signal strength shows 58 .

Lokking forward your quik responds to solve this Issue

Thanks & Regards
Jose varghese

My SMART CARD # [protected].
I have been facing highly disruptive service for the past 1 month. When contacted Customer care they say it will take 48 hrs to solve. The problem has been occurring on a very high frequency.[Twice every week].
When asked for a permanent solution, they said they would send a technician to my home. SUN DIRECT customer care gave all sorts of false promises and false deadline about sending Technician. At last i managed to get a technician's number for my area and called him personally. The technician bluntly refused to come to my home as his area was different. This is what they call as SERVICE!!! and advertise as 5.8 million homes.

I have paid certain amount for validity and also for add on packs and I have not received their services.
I am planning to take them to consumer court as I have been highly frustrated or seeking refund of the amount that I paid for validity. Kindly give your inputs on this. I have the history of complaint numbers for tracking.

Regards,
Vinoth

I live in Airoli, Navimumbai. I am using Sundirect for the past 2 years. Its pathetic service and cheating its customers. The technical team is impotent to resolve the technical issues.

Since Jul10, whenever I switch on I am getting error message E-16-4 service is scrambled. I complained abt the problem to customer care. They said it will be resolved max 24 hrs. It seems they failed in primary school exams. They dont know how many 24 passed since 22-Jul to till date. Everytme I am calling up them in vain to check the status of my complaint. They have wonderful execuses. Every time they repeat the same. Example, when you lodg complaint at 9pm they ask u to wait for max 24 hrs. if your problem is not resolved till 8.30pm and u make a call to customer care, they say they still have half hr to resolve the problem. If you call up them after 24 hrs, they say it was again forwarded with high priority basis. One fine day, one moran registered same complain with new number. Nowever I call up them remind them about the old complaint. They say it was closed with resolved status. One customer care person asked me to shift TV to come other location to resolve the issue.

Whenever I tried to speak with senior people, once I disconnected my phone after half hr, when there is no response.

One I asked for local office details. Customer Care said they dont have any office in Mumbai. If I need to visit Sundirect office, I have to travel all the way to chennai to resolve my problem. The local dealers of sundirect are also not co-operative to resolve the issue. They are suggesting to stop using Sundirect and asking to take another good service.

The service of Sun Direct was not working for the past 1.5 months. When I had contacted the Sun Direct distributor, he told that there is some satellite problem and so we need to co-operate for few days and also that there will be no charge levied to the customers till the problem is fully rectified. But to my surprise some more channels stopped working few days back. I went back to the same distributor and he behaved very rudely and told that my validity has expired and so not getting some of the channels. I then called up the customer service and those guys also were telling the same thing. On insisting that it was not supposed to be charged since you had mentioned that, they were talking as though they are doing a favour by broadcasting few channels and they say that since they were broadcastng those channels they are charging. When I asked them to allow me to talk to a senior person, they started talking nonsense and also started shouting. Finally he told me to go to consumer court or do what ever I want. Hence I thought of bringing this to your notice. Please look into this. Sun direct is looting people like anything.

I RECHARGE AT 10 SEPT FOR STAR CRICKET BUT THIS CHANNEL AFTER 16 IT'S NOT SHOWING
STILL NOW
SCREEN APPEARED E18-4 IS CURRENTLY SCRAMBLED
I ALREADY COMPLAINT TO CUSTOMER CARE 4 TIMES BUT THEY TOLD 2 HOURS U SHOULD ON YOUR SET TOB BOX
I AM ALSO DID IT BUT STILL NOW IT'S NOT SHOWING THAT CHANNEL
PLS SEND SOLUTION
TO
[protected]@yahoo.com

A nightmare with SunDirect- I am getting no signal error since 23rd August. It is not rectified even after informing them more than 20 times. Each time they are telling "some 'Tech.' people will call you" or it will be rectified within 48 hrs. Nothing happened even after repeated calls. I could talk only to Call centre persons not more than that. We could not talk to manager or above level persons. This is the working of private organisation.

In contrary, in case of complaint with BSNL etc. I can talk to AE/JE/AGM/GM and the problems get solved immediately.

-Ganapathi.

I enabled Star cricket channel as an add-on to my existing Tamil basic Subscription on 07th September 2010 but still it is not enabled. My SunDirect Smart card number is R-[protected]. Everytime when I call their customer care they simply said it will be resolved within two hours. But nothing happend and even they are refusing to return the money also. Their service is worst as anything.

Date: 15/09/2010.

I am using sun direct dth for more than a year but for the past 1month iam not receiving any of the channels offered eventhough i called the sun direct helpline call center for so many time and till now the problem is not solved and too they not giving any specify reason for this.

To higher officals of sun direct

Sir,

The support you are giving is very poor and if this continues sun dirtect will not even have a single customer, please take necessary steps to solve this.

To my point view, offers and discounts attracts customers but quatlity of services and support will make then dedicated to the product.

At this stage Sun direct is announcing that they have reached 60lacks of customers right now, but they are not in a position to support atleat 1000 customers properly and this is really frustrating for all people like me.


Please take necessary action.

Sir, my smart card no is [protected] I also have the some complaints about Sun Direct.My family fed off with Sun Direct it is not working from 8pm to till morning from last 2 months. Our favourite channel is "colors" which shows no signals or poor signal after 8pm, customer care is also not available from evening onwords today after discussing with customer care with almost 2 hours they recd my complaint & gave me the complaint no of[protected] & promised that technician will visit our house within 48 hrs & he will solve the problem lets wait & watch what "fraud Sun Direct" full fill its promise?. I don't have faith because the problem with Sun Direct is almost 2months old now how they"ll solve it within 2days. They also promised that they will not charged till their problems will solved from last 2 months they didn't succeeded to solve their problem. Question is what Sun Direct full fill its promise ?. Sun Direct please answer this question ?. Customer care is already started to tell "NOOOOO". Than why this type of assurance is giving ?

I am a customer of Sun Direct Dish TV . My Subscriber details are given below

Name : K G Sivadasan

Customer ID No: [protected]R

Residential ASddress : No. 10-A, Omshakthi Nagar, 5th Cross Street,
Perumalpet Village, Tiruvallur Dist.

Telephone No:[protected]
Mob No: [protected]

My Recharge premium was paid up to 10th Sept 2010 . I have again RECHATGED IT ON LINE FOR Rs. 300/- ON 10/9/2010 ITSELF, BEFORE EXPIRY OF THE VALIDITY.

I started getting partial service, on 10th Spet 2010, out of 8 Malayalam Channels i was getting only 4 , All 3 Asianet channels and Surya Channel which we watch regukarly were not recieved on 10th sEPT . I have tried to contact the Customer service Nos, repeatedly, but all the time I was getting network busy.

I request for early restoration of Dish services immediately.

K G Sivadasan,

I logged a complaint with sun direct at their cochin call centre on 1/09/2010 and till today the call hasnt rectified , Also on 06/09/2010 , one of the engineer visited at my residance and he couldnt rectify the issues and while he doing the job for antenna fitting , he breaks the top wall while connecting and left as such and went . till today they hasnt rectified and not appraise me .
sundirect cochin number :- [protected]
local contact number is attached with their slip .

note:- sun made me to call nearly about 30 times and no response
rgds,
manjith
[protected]