Sun Direct Complaints & Reviews

POOR SEVICE
I m the customer of sun direct dth service....in this case we not at all getting good service from them means they are doing fraud with customers ...from 2 weeks we not at all geetting many of pay channels when we asked about it with customer care when it was happened they told its a software problem.....but till now we dint get those channels for which we are paying additional amt for that channels....and they are trying to make money throgh customer care also becoz everytime when we call it comes as network busy...but when we call from call chareable number we get it very fast and the customer care services are not at all good....so kindly please take my complaint and resolve my querry please.......than q

Hi, I am using SUN DIRECT DTH Services from past 1 yr and from past 2 months i am unable to view the channels and i have reported through SUN DIRECT DTH customer care and they are not giving proper reason and even they are allowing me to talk to higher officals of the company.

Dear Sir/ Madam,

I am a Sun Direct customer since June 2009. However since the past couple of months, it has been a regular practice with Sun Direct that there are no signal. They customer service is a horrific experience. When I call their customer service number, there is harrasment by asking repeated questions and no sign of getting the issue resolved. Most of the time, they put the call on hold for 10- 15mins and eventually disconnect the call. When I demand a complaint to be sent to their senior folks, they do not given any contact details and hang up the phone.
I have paid the fee for the next one year and Sun is not willing to return back my money if I disconnect.

Kindly advice what action can I take against them. My smart card number is R[protected]

Regards
Sriram
[protected]
[protected]@yahoo.com

Dear Sir / Madam

We have Sun Direct Set up Box, whose reference # is Smart card "[protected]R", customer Name "Vishawanath Sharma" . The unit stopped functioning as such we lodged complaint on 25th July 2010 by calling in customer care #[protected] Complaint #[protected]. We were informed , our problem will be solved within 48 hrs. We waited for more then 48 hrs, no one came to fix the problem, we called again customer care on 30th July 2010, Complaint #[protected] we were told problem will be fixed within 24hrs. no one reported to fix problem , we had given several calls one after the other, but look like the customer care team dtd: 1st Aug 2010 complaint #[protected] followed with another complaint #[protected] dtd:4th August 2010. thereafter we have been calling almost everyday. always they give timeline and assure us that problem will get solved within 11 hrs or 24 hrs or 48 hrs.

When we ask to give their senior manager # so that we can speak and get to know where is the problem , they will reply back saying like no one is there, seniors are busy , we are not supposed to give any details. sometime they will ask us to hold for sometime by saying that they are transferring to their seniors, after keeping on hold they will silently disconnect the line. when we try again calling at the same number, someone else will speak and say I dont know with whom you spoke earlier and we have to repeat whole story and we will listen the same repeated message that "we noted your problem and will get it sorted within 24hrs" This I think is very serious issue as they are delibertely cheating the customer by not taking the problem seriously, then what is the use of customer care when they are not able to solve the customer problems. instead these people give us false impression of solving the problem. in reality they just take the complain and go off.

We need your help to fix my set up box complaint and also fix these call centre peoples who make mockery of customer care cell. Instead taking note of the problem and escalating internally to get it resolved they just repeate the same message to cutomer . leaving them more frustrated and iriitated everytime the customer calls in. We feel they are making fun of customer. If Sun direct customer care team is not able to fix the problem let them reimburse the amount we spent on buying and installing their unit. If they are not able to provide service in remote areas they shouldnt be selling in for remote areas. or else there should be commitment to their after sales and should be commitment on customer complaints.
We have contacted Sun Direct's Nodal Officer,when we naratted whole story , taken with surprise instead of helping in this matter he gave us their distributers tel # to talk and get it sorted out.
As a consumer we feel cheated by the Sun Direct Company and the customer care cell. we want justice to this. By complaining to this site, hope we can get justice. Appreciate your response on my given email id ( [protected]@gmail.com )

Thanks
Arvind Sharma
s/o Vishawanath.
[protected]

S/o Vishawanath Sharma, Jorwar pura, Near Railway Station, PO Ladnun, Distt Nagaur, Rajasthan PIN 341306. Contact #[protected]

This is Avuluri Nagaraju. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]. I am unable to see any channel since July Fist week onwards.

I have contacted SUN DIRECT customer representatives greater than 30 times. SUN DIRECT customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time without seeing any channels. After so much frustration I am placing this issuing in front of you.

With last communication with SUN DIRECT customer executives i got few references listed below for your use.


1) Ref No –[protected] On 2nd August 2010

2) Ref No - [protected] On 2rd August 2010

3) Ref No - [protected] On 3rd August 2010

After then every day I used to call to your customer executives but no action taken place till today.

I have recharged 6 months subscription and still approx 200/- credit is available in my account.

How your people behaving with other people I don’t know . But my case is I am really very dissatisfied with your executives.

I have given enquiry form on 4th August 2010 describing all the matter even though there is no response from your end.

I have given a complaint to Sun Direct Nadal officer Noida. But No reply.
After two days Two excutives visited to my house and checked antena settings . they repaired but no use. They charged 200/- with out bill. I pressurised to give bill but no use.That day i was able to see channels. Afer few hours the same earlier problem is showing on my TV.
Again I called to Dealer but no use. Every day he is promissing to send excutives to my house. But no one came till today.

I have Sun Direct Dish Antenna -
Since its installation last October 2009, very often, signal problem. Video will be there and suddenly no signal- searching for signal indication will appear on the TV. Against a number of complaints, only two times they attended and also collectd money for attending. Very Very poor response. Even complaint to the distributor is of no use. Is there any procedure for complaining in the consumer court for this.

I am a sundirect customer. Since the last one week, i am unable to receive any channels, except for their INFO channel. I am totally "SATISFIED" with the responses received from their call centre. Every time, they try to resolve and provide the same anwer - WE HAVE RAISED TO THE TECHNICAL TEAM, PLEASE CHECK IN 12 HOURS, WE ASSURE THAT THE PROBLEM WILL RESOLVE". What love is that the human interface repeats the same wordings... everytime you log a call. Would have been better if we had a INTERACTIVE COMPUTER on the other side, which atleast would have given a standard replies. Everytime you ask for their SUPERIOR, he is not there. I fear if is there at all ?

Numerous Calls, 10 Compliant Numbers and 1 Week - STILL THERE - WITHOUT A RECEIPTION AND WITHOUT A RESOLUTION

once you have purchased the same, WHO CARES !!! - Neither their dealer, neither there call centre, nor their Kalyan centre....

When TATA SKY people provide a installation in 2 HOURS, SUNDIRECT provides a resolution in TWO WEEKS (if not early... )

Will keep you posted once the issue gets resolved. Hopefully there wont be a birthday celebrations

GOD BLESS THEM

Respected All,
Its ridiculous to state that the sun direct people are the most irresponsible one I have ever seen. No sub dealers have any information regarding what will happen next and by what time. Toll free numbers are freezed and ordinary people who have spend thousands has to wait for their words regarding what is about to happen.
I have never seen such an irresponsible network provider anywhere in the world.

I am Submitting this complaint because of Sun Direct DTH bad service.Earlier July-10 first 2 weeks there was no signal. When I tried to Call customer service the phone was engage and after Two week some channels are updated but till date i am unable to watch all channels when I called to customer complaint they are giving reason of Satellite Problem. When I asked how much time it will take, they are saying that we can't say when you...

I recharge my Sun Direct DTH account with Rs 500 one month back and amount not credited yet and Sun Direct dealer does not provide me any kind of transaction id information. is it under my consumer right that i can ask details from him ....Parveen

Sir
m a user of sun direct for last four years.In 5th August 2010 i recharge my account by calling this no which is provided by distributor [protected]. my smart card no is [protected]. But my account is not recharged. i again i call them tomorrow ,they said that that recharge was done to an another smart card and they transfer that amount to my account with in 24hrs. But Still My account is not activated. When i calls them they said please call in Kerala no. & when m calls in Kerala no please call in Chennai no. sir what will i do

I'm Staying in Lakshadweeves Islands and a Customer of Sundirect DTH for the last two years. Now, I'm not able to watch any of the channels in the morning afer the satelite isssue. I think so far they could not solve this problem. It is injustice to the customer and Sundirect is cheting its 5.8 million cusotmers. I have paid for some of the pay channels (Star movies, HBO etc) Are they going to refund my money or solving the problem soon? But in the night time i,m watching only DD channled and few other chnnalesISun,K tv, Surya, Kiran)I have not got ant answer from the sundirect officials so far.

Dear Sir,

Not a single Islamic Channel like Peace TV (a very popular Indian Channel in India) is being shown on any DTH. I think this is being done intentionally since all other religious channels are being shown. Why I & B and TRAI are silent on this ? Their silence is suspicious. Please allow few islamic channels on DTH respecting the sentiments of Indian Muslims else please ban all religious channels on all DTH services with immediate effect.

Thanks and Regards.

The Manager,
Vasanth & CO
Chennai Head office.


Sir,

I have purchased a Sony TV and Sun DTH on 25.7.10. The bill number for Sun DTH is 7902 dt.25.7.10. It seems your people have not log the purcahse with Sun DTH distributor in time.

Thereby, the installation got delayed and happened only on 29.7.10 after our repeated requests and follow up. Now installation done, but connectivity not happened. When we enquire Sun direct call centre, they ask us the contact your Nanganallur Vasanth & CO shop people. On our contact your shop people asking us to produce the receipt, (Copy of which is available with them) and their answer was very erratic and no respectful speach.

We fell very hurt and suffering even after spending money.

My observation is, your shop people does not care about the customer's requirement. Once sold they are not willing to even give proper answer. Is it the after sale service. Very poor communication, poor service.

Ultimate sufferer is your customer, please take corrective action immediately.

Hope you will take immediate action.

N. Ramachandran,
[protected].

Dear Sir,

This complaint is registered because of he agony that we have faced over not able to view the channels on 8th July to untill 26 july.The reason i was told that because of satellite problem they are not able to transmit the signal.But Sir i want to mention here that if it... very bad st sun direct....... please i was say dont purchase this sun direct ............i was so many day........ it very good for big tv & dish tv

Dear sir,
I will recharge 2 month card 110 rupees each. Now 6 days i complaint every day the executive cheeting me they telling every day in different answer in 1st day the told me their executive will come with in 12 hours but nbody comes
every day i compaint this this toomuch cheeting
i get very bad answer
in theses days nobody attend in my house

my name pratheepan
my modem no.[protected]

my mobile [protected]

OUR SMART CARD NO. IS [protected]. LAST FRIDAY ON WARDS NO SIGNAL. WHEN I AM CALLING LOACL SERVICE PROVIDER[protected], THERE IS A PROBLEM IN SATELLITE. YESTERDAY HE INFORMED STAELLITE PROBLEM IS RESOLVED BUT DISH ANGLE TO BE CHANGED. AS PER NO ADDTIONAL RESOURCES PROVIDED BY SUN DTH. TOTAL 5000 CUSTOMER ARE FACING SIMILAR PROBLEM IN THIS REGION. ON AVERAGE THEY ARE CHANGIN 8-10 CUSTOMERS. TO ATTEND THIS COMPLAINT IT TAKES ANOTHER 50-60 DAYS.

WHEN WE ARE CONTACTING SUN DIRECT CUSTOMER CARE , THEY ARE TELLING SAMSUNG SETUP BOXES ARE NOT WORKING. THESE NEED TO BE REPLCED.

THE TIME FRAME NO BODY HAVING THE ANSWERS.

HOWMANY DAYS IT TAKES NO ANSWER.

I am existing customer of Sun Direct since November 2009. I opted for Sun Direct based on the fact that I am fom Chennai (settled in Hyderabad) and can view more Tamil channels through Sun Diret. But the real fact is different.

The customer service is very very poor and lot is required to improve on that.

I am not receiving any channels and when contacted CC, they gave technicians number and he does even pick that phone, instead, swtiched off his mobile.

This is not my only experiance, Sun Direct CC even deduct money from Sun Direc account without your notice, which is very critical. There is no point telling world class service, No 1 Mpeg service, all those stuf with this service.

Should anyone listen to these grievances of mine? You can contact me at [protected]

Thanks,
Anand.

The complaint is when ever there is rain there is no signal. I have complaint many times and till date this problem is not solved. As you know the monsoon has started. There will be only rain. I have paid to view the channels and I do not like to hear any excuses. Even natural or technical problem. All problems must be sorted and then the product must be launched. If my problem is not sorted out I need compensation for the same.

I had paid Sun Direct for 6 monthson 17.7.2010 with amount 655/- through on line. For Activation with great difficulty I am able to contact Kolkata Customer Care who informed that Rs.593.83 and iwas informed that 6 months recharge could not be made since there is shortage of one rupee. After several aruguments I was told that the activation was done for 6 months plan. As there is no sevice, after repated trials again contacted Kolkata centre, it was told that the service will restored within 29 minutes, As the services are not restored, the smart card was taken & tested with other det top box & found the no channel is coming with this card. On verification through toll free number, the balance that is being shown is Rs,494.83. It not understood what is present satus of the service. i.e. whether the activation is completed and if so for what period.
My Sundirect smart card # is [protected].

I requested Sun Direct to refund the 6 months money, the service is very bad & nobody is accesible and even after contacting on repeated trials no proper assistance is recieved..


I have lost hopes with sun direct.