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3.1
Updated: May 19, 2026
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M
Msr1
Jul 26, 2023
Jul 27, 2023
This thread was updated on Jul 27, 2023
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I recharged my sundirect with Telugu base pack 1249/- through sundirect mobile app via UPI. The transaction in UPI is successful and amount is deducted from bank but the transaction is displayed failed in sundirect mobile app. I raised a complaint through customer care as well. Please resolve this as soon as possible.
Sun Direct customer support has been notified about the posted complaint.
View replies
Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

Regards,

Sun Direct Team.
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    R
    Reddy010
    Jul 17, 2023
    Jul 19, 2023
    This thread was updated on Jul 19, 2023
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    I tried to recharge my account with 345 Rs. for HD Kannada Gold Pack through PhonePe on Sundirect App. The transaction on PhonePe was successful but the Sundirect app is showing "Transaction failed".

    Please help me asap.

    TRANSACTION ID : T2307172215452357844997

    Smartcard no: [protected]
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team"
    Reply
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team"
    Reply
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team"
    Reply
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      G
      geraldsydney
      Jul 17, 2023
      Jul 18, 2023
      This thread was updated on Jul 18, 2023
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      Address: UDHAGAMANDALAM

      Ii have charged my sundirect through alacarter sports 18 1 two days back but it is yet to be activated
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team"
      Reply
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team"
      Reply
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        A
        Abdchhbaj
        from Gwalior, Madhya Pradesh
        Jul 14, 2023
        Jul 17, 2023
        This thread was updated on Jul 17, 2023
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        My money is deducted from Paytm but my recharge is not done yet
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        I am facing the same problem
        Reply
        Sun Direct Customer Care's response, Jul 18, 2023
        Verified Support
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team"
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          N
          nbnaidu
          Jul 14, 2023
          Jul 17, 2023
          This thread was updated on Jul 17, 2023
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          I recharge 259 pack. My amount got deducted from account, But it didn't reflected in Sundirect My transaction
          So, im requesting for a refund as I made another transaction.
          SN : [protected]
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
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            T
            Ten 10
            from Ramanagara, Karnataka
            Jul 11, 2023
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            As mentioned above I reacharged my dish connection twice from my number and from another number.
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team"
            Reply
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team"
            Reply
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team"
            Reply
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              P
              Pardhu454
              Jul 9, 2023
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              Recharged channels deactivated before the tenure period. This is repeated so many times.
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team"
              Reply
              Pardhu454's [Complaint's author] reply, Jul 14, 2023
              smart card number: 70513795834
              Sun Direct Customer Care's response, Jul 15, 2023
              Verified Support
              Dear Sir,

              As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

              Regards,

              Sun Direct Team.
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team"
              Reply
              Pardhu454's [Complaint's author] reply, Jul 14, 2023
              smart card number: 70513795834
              Sun Direct Customer Care's response, Jul 15, 2023
              Verified Support
              Dear Sir,

              As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

              Regards,

              Sun Direct Team.
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                P
                Puneethcmshiralli
                Jul 7, 2023
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                Hello Team,

                We have made incorrect Recharge to mobile number [protected] in the place of ID on 06/07/2023 for rs.1379.00. I have called and raised this issue many times. But still the balance is not reflecting in our account.
                I would request kindly refund back the amount to the mode which we made payment.

                Thanking you
                Puneeth CM
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                As per conversation, customer complaint regarding Wrong recharge same has been resolved from our end.

                Regards,

                Sun Direct Team.
                Reply
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                  K
                  Karnena Praveen Kumar
                  Jul 4, 2023
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                  I made an recharge through sun direct app today ( July 4 th 2023) evening 8: 48 pm . And made an payment of 207 rs through paytm. But the transaction is failed ( shown in sun direct app). But the amount is deducted in my account through paytm.
                  UPI Ref no:[protected]
                  Order Id: 64646273
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                  Regards,

                  Sun Direct Team.
                  Reply
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                    S
                    Souvik123@
                    from Rampur Hat, West Bengal
                    Jun 30, 2023
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                    I have recharged my sun dth on 30th june 2023, friday evening around 7:36 pm for monthly plan ₹230.

                    The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through upi. Transaction id: 64531044 . Please refund my payment or done my recharged and confirm me. My smart card id is [[protected]].
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.

                    Regards,
                    Sun Direct Team.
                    Reply
                    "Dear Sir,

                    As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.

                    Regards,
                    Sun Direct Team.
                    "
                    Reply
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                      R
                      Rohith Sajeev
                      Jun 25, 2023
                      Jul 17, 2023
                      This thread was updated on Jul 17, 2023
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                      I recharged the hd malayalam gold pack for 339 rupees including tax on[protected] morning and the amount was debited from my account at the instance and the transaction was said to be a failure.
                      Smart card number [protected]
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      Did ur issue get resolved?
                      Reply
                      Sun Direct Customer Care's response, Jul 18, 2023
                      Verified Support
                      Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        H
                        hathuzz
                        Jun 24, 2023
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                        Heloi sir
                        Last day I had recharged my sun dircet hd account with ₹249 . But mistakenly it went into my previous sun direct account. Unfortunately it was g pay so I can't go anything over it. So I contacted customer care yesterday on the morning. They had requested me to wait for 24 hrs. And now the dead line is over. But no change had occured. If it will long for so many hours I would restrict your account .. I wish you will recover my problem as soon as possible. Hope good...
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
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                          R
                          raxen
                          Jun 9, 2023
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                          I paid for HD Tamil pack of cost rs335. Through UPI. The transaction was successful but the sun app said it failed and my money wasn't refunded. Their customer care wasn't helpful in this matter and straight up left without resolving the issue
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
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                            M
                            Manojkumar Senthilkumar
                            from Tirupathur, Tamil Nadu
                            Jun 7, 2023
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                            I have recharge my dth on 07 June 2023 where the transaction is successful of Rs.199 but it displays recharge is failed and my money is also debited . Kindly help me to get out of such issue . I have made the transaction from paytm.
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                            Regards,

                            Sun Direct Team.
                            Reply
                            Dear Sir,

                            As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                            Regards,

                            Sun Direct Team.
                            Reply
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                              A
                              Amal P V
                              from Kannur, Kerala
                              May 24, 2023
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                              Address: Kerala

                              I would like to request for a refund as my payment for the sun direct plan got mismatched for the older setup box number -[protected] ( SHABIN P V -[protected] ) and payment of 729 plan was done on this Id.
                              This account was closed in earlier as the setup box had some issues and was replaced.
                              Transaction ID- [protected]
                              Bank Ref No- 0308V203a8O7
                              Payment Date-23/05/2023
                              Payment Time-01:48 PM

                              That's why requesting you to initiate the refund process and you can contact me at the number mentioned below.
                              Amal P V -[protected]
                              email- [protected]@gmail.com

                              Thank you
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              I don’t received any calls from customer care and the Refund not yet received
                              Reply
                              Sun Direct Customer Care's response, May 27, 2023
                              Verified Support
                              "Dear Sir,

                              We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                              Regards,
                              Sun Direct Team. "
                              "Dear Sir,
                              We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.
                              Regards,
                              Sun Direct Team. "
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                                V
                                Vasudevan. R
                                May 21, 2023
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                                I have recharged for 229 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 10.09 am on May 20 2023. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct over Airtel DTH. Screen shot attached below.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                Regards,

                                Sun Direct Team.
                                Reply
                                Dear Sir,

                                As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                Regards,

                                Sun Direct Team.
                                Reply
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                                  V
                                  varuna naik
                                  May 15, 2023
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                                  We have sun direct dth at home in my brothers name as he was busy with his work I did the recharge and my brother also did recharge at the same time. How to solve this issue? I tried contacting customer care but no use I couldn't connect with customer care representative.
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

                                  Regards,

                                  Sun Direct Team.
                                  Reply
                                  Dear Sir,

                                  As per the conversation customer complaint regarding wrong validity issue same has been resolved from our end.

                                  Regards,

                                  Sun Direct Team.
                                  Reply
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                                    S
                                    Shubham Suresh Tambde
                                    May 14, 2023
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                                    Address: Khujare,shrivardhan ,raigad ,maharashtra

                                    I have recharged my dth on 14 may 2023 the transaction is successful and money also deducted but the recharge failed . kindly help me to refund my money .
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                    Regards,

                                    Sun Direct Team.
                                    Reply
                                    Dear Sir,

                                    We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                    Regards,

                                    Sun Direct Team.
                                    Reply
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                                      N
                                      Naveen karthi T
                                      May 13, 2023
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                                      I paid 308 rupees in sun direct using upi ..amount debited but it shows transaction failed
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                      Regards,

                                      Sun Direct Team.
                                      Reply
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                                        K
                                        Karibasappa B
                                        May 13, 2023
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                                        Address: KARNATAKA DAVANAGERE GUDAL

                                        Refund amount
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                        Regards,

                                        Sun Direct Team.
                                        Reply
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