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Sun Direct Complaints & Reviews

3.2
Updated: Jan 2, 2025
Complaints 2435
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Sun Direct reviews & complaints page 6

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அருணகிரி K
Aug 29, 2022
Resolved
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Address: 83, Anaigoundanpudur, Vellotamparappu (post), Pasur- 638154. Erode.
Website: Sundirect.in

Today morning when i switch on the tv it is showing that please check the cable...like that its shown. After checking all the things I found nothing missing and after that I have done Factory reset and now also it's not working and its showing as in picture.
Please send a technical person at the earliest as possible.

My contact no. - [protected]

Card contact no. - [protected]

Thanks

Arunagiri
+1 photos
Sep 30, 2022
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2022
Sun Direct Customer Care's response
Dear Sir,

As per conversation, customer complaint regarding Freezing -All Channels issue and same has been already resolved from our end.

Regards,

Sun Direct Team.
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    அருணகிரி K
    Aug 29, 2022
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    Address: 83,Anaigoundanpudur, Vellotamparappu (post), Pasur - 638154. Erode

    Please send a technical person for doing some repair work in the sundirect at my house.
    My mobile no. - [protected]
    Sundirect taken mobile no. -[protected]
    Location - Erode - Nadupalayam- Anaigoundanpudur.
    Requesting your help at the earliest as possible and contact me at [protected].

    Thanks

    ARUNAGIRI.K
    Oct 1, 2022
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Aug 30, 2022
    Sun Direct Customer Care's response
    Dear Sir,

    As per conversation, customer complaint regarding Freezing -All Channels issue and same has been already resolved from our end.

    Regards,

    Sun Direct Team.
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      S
      Subhu55554
      Jul 31, 2022
      Resolved
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      Resolved

      I am using Sun Direct since 6 Years. I have continues issue with signal lost. I logged a complaint against the issue. Technician called me and asking for 150 Rs for service charge. I am using Act Fiber net for my interest connection If there is any problem facing they will direct come and provide free service. Why Sun Direct DTH failed to provide service free. My Smart Card no: [protected].
      Sep 3, 2022
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2022
      Sun Direct Customer Care's response
      Dear Sir,

      As per conversation, customer complaint regarding Signal issue and same has been resolved from our end.

      Regards,

      Sun Direct Team.
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        S
        sonasaji1237
        from Thiruvalla, Kerala
        Jul 14, 2022
        Resolved
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        Resolved

        I have recharged for my relative home sun direct DTH on July-11-2022 for 559 amount got debited from my account via google pay at 02.06PM but recharge not done . Kindly refund the amount RS.559 or do needful.
        My sun direct number is ([protected]) transaction ID is[protected].
        +1 photos
        Aug 16, 2022
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Jul 15, 2022
        Sun Direct Customer Care's response
        Dear Sir,

        As per conversation, customer complaint regarding balance not credited issue and same has been clarified from our end.

        Regards,

        Sun Direct Team.
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          A
          Aishwarya nayaka
          from Mysore, Karnataka
          Jul 14, 2022
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          Recharge is not reflecting

          I had recharge the Sun direct on 14th July 2022 through Ptym and the amount is also deducted from my account but sun direct app is showing transactions pending.
          Slove the problem

          Transaction ID:52475923
          Sundirect smart card no:[protected]...
          +2 photos
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          V
          V M Suradkar
          from Jalna, Maharashtra
          Jun 30, 2022
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          By mistake I had recharged my sun direct number twice so how can I get that back

          I had recharged the my sun direct number, & my brother also did recharge on same sun direct number .
          So how can I get my money back or recharge done can active when first one will expired . Please let know, that when will I receive the money .
          Please look into the matter...
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          A
          akhiakhil
          Jun 27, 2022
          Resolved
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          Resolved

          Accidenty Recharged my Old Sundirect smartcard number, That was not in use, Please transfer the recharge to my new Smartcard Number
          +1 photos
          Jul 31, 2022
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2022
          Sun Direct Customer Care's response
          Dear Sir,

          As per conversation, customer complaint regarding Wrong recharge issue and same has been clarified from our end.

          Regards,

          Sun Direct Team.
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            அருணகிரி K
            Jun 25, 2022
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            Some channels are not coming -reg.

            Address: Erode

            Some sports channels aren't coming in the pack and it shows that please check your cable connection. But when other channels are working why should I have to check cable connection.
            Am having sd tamil channel pack
            In this some sports channel like star sports tamil is not coming......
            Helpful
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            S
            Sneha banuka
            from Hyderabad, Andhra Pradesh
            Jun 24, 2022
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            Recharge done twice I want my money back
            Sun Direct customer support has been notified about the posted complaint.
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              J
              Jalwa777
              from Kozhikode, Kerala
              Jun 16, 2022
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              I complained about getting my cash back on recharge of 653 Rs 3 month malayalm SD pack. I wrongly recharged to the CDS no:[protected].
              My real number is [protected].
              Please help me
              Sun Direct customer support has been notified about the posted complaint.
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
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                M
                Mvrs Srikanth
                Jun 14, 2022
                Resolved
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                Resolved

                Address: Sri Nivasam, LB Nagar colony, krupa complex Safilguda secunderabad 500056

                I have 6 months plan for sun direct DTH and from last 10 days most of the channels are not coming which are mentioned in the plan as part of their service and showing E32-48 error code No Signal.

                When I called customer care and they will raise a complaint if I am ready to pay 175 to the technician

                This is very bad service as they should be giving to the customer as part of their plan which we bought. Issue is not from my end and they still want to charge customer.
                Jun 16, 2022
                Complaint marked as Resolved 
                Issue is resolved now
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Jun 15, 2022
                Sun Direct Customer Care's response
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Jun 16, 2022
                Updated by Mvrs Srikanth
                Sundirect called me today and asking money as service charge for technician visit. This is very bad service. DTH is service provided to the customer and in my 6 months plan channels are not coming because of their signal issue and asking me to pay the money to fix it. Please take corrective action against this service as so many have reported this kind of issue.
                Verified Support
                Jun 16, 2022
                Sun Direct Customer Care's response
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
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                  N
                  navinavi
                  from YEMMIGANUR, Andhra Pradesh
                  Jun 10, 2022
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                  E161 / E161_0 error in loading CA package issues

                  I have posted a complaint some 11 days back
                  the complaint is as follows
                  problem 1
                  E118-4 Reserved smartcard return code has been displaying on the screen of our TV since many weeks
                  we have complainted related to issue many times to customer care
                  no one has responded positively and solved
                  for everything they are asking 175 to 200 to repair.
                  its a worst experience we are facing every timebr...
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                  naveendnk012
                  from Yemmiganur, Andhra Pradesh
                  Jun 10, 2022
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                  I have posted a complaint some 11 days back
                  the complaint is as follows
                  problem 1
                  E118-4 Reserved smartcard return code has been displaying on the screen of our TV since many weeks
                  we have complainted related to issue many times to customer care
                  no one has responded positively and solved
                  for everything they are asking 175 to 200 to repair.
                  its a worst experience we are facing every time
                  .
                  as a part of this complaint sun direct team asked us to change setup box so we have changed it to new hd setup box
                  now the real problems have started
                  we spent 699+175 on box
                  problem 2
                  we got problem like display is getting struck in between every time.we raised again a complaint then technician came and replaced new signal receiver and took 250 again
                  problem 3
                  now since 3 days it started getting error code E161 / E161_0 repeatedly
                  as a result we are not able to view even a single channel
                  again raised complaint technician came did something after 12 hours the same problem repeated
                  again complaint raised sin Direct team refreshed account it solved
                  again since yesterday evening the same problem has come (error code E161)
                  it's been 7 days to keep complaining.we spent almost 1500 in this week .
                  so i[censored] can't able to solve issues please refund my amount back i will convert to other DTH
                  worstttttttt experience ever

                  CDSN No. [protected]
                  mob no [protected]
                  Sun Direct customer support has been notified about the posted complaint.
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                    I
                    IMAGINE ENGINE
                    Jun 9, 2022
                    Resolved
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                    Resolved

                    Address: Kallar st, Thambipatty

                    Payment successful but not updated in stb and a channel was not shown in channel list..
                    +1 photos
                    Jul 12, 2022
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 10, 2022
                    Sun Direct Customer Care's response
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,
                    Sun Direct Team."
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                      M
                      Mukunthkrish
                      from Neyveli, Tamil Nadu
                      Jun 9, 2022
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                      I have recharged my sundirect dth account in June9. Yet my account is not activated.It is showing no channels please check the signal connection and scan channels. Please see to this ASAP.

                      Smart card no: [protected]
                      Sun Direct customer support has been notified about the posted complaint.
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        N
                        naveendnk012
                        from Yemmiganur, Andhra Pradesh
                        Jun 9, 2022
                        Resolved
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                        Resolved

                        E161 / E161_0 error in loading CA package

                        I have posted a complaint some 9 days back
                        the complaint is as follows
                        problem 1
                        E118-4 Reserved smartcard return code has been displaying on the screen of our TV since many weeks
                        we have complainted related to issue many times to customer care
                        no one has responded positively and solved
                        for everything they are asking 175 to 200 to repair.
                        its a worst experience we are facing every timebr...
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                        K
                        Keerthik Vishal M S
                        from Coimbatore, Tamil Nadu
                        Jun 5, 2022
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                        Recharged twice by mistake

                        My sun direct account [protected] has been recharged twice by mistake this month. It was recharged on 01/06/2022 with Tamil Value Pack by my mother. As I was unaware of that, I recharged again today (05/06/2022) with the Tamil Economy Pack. I need to cancel the Tamil Economy Pack which was recharged by mistake...
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                        V
                        Vamsisao
                        Jun 4, 2022
                        Resolved
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                        Resolved

                        Payment not credited in sun direct account

                        I have done recharge of sun direct TV but It doesn't reflect in my sundirect account .pls help me and solve the problem as soon as possible....
                        +1 photos
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                        A
                        angelinakumaran
                        from Yercaud, Tamil Nadu
                        Jun 2, 2022
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                        Address: yercaud

                        I bought it six months ago. No problem for last 6 months.But after 6 months it got worse.Channel issue then antenna then a lot of issues. After that I complained to the head office but to no avail.The office worker came in and said it was okay to replace a faulty item. Then he says my transport cost is 200 and material cost is 300. But I already have the warranty holder. Now I call the same answer ... Do not buy anyone too bad service ...
                        Sun Direct customer support has been notified about the posted complaint.
                        Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        angelinakumaran's [Complaint's author] reply, Jun 2, 2022
                        my mobile number 9865274153
                        Dear Sir,

                        As per conversation, customer complaint regarding Signal related issue and same hasbeen resolved from our end.

                        Regards,

                        Sun Direct Team.
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                          R
                          Rajan Ranganathan
                          from Chennai, Tamil Nadu
                          Jun 2, 2022
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                          The Prisma ad not suitable for family viewing. You belong to esteemed organization and should stop these ad as these Ads not bring any betterment for womens which your party org fighting for
                          Sun Direct customer support has been notified about the posted complaint.
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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