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3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
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1021
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S
Santosh296
May 13, 2021
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Hi, I am from vizag and my sun direct smart card Id: [protected] and reacharged my previous plan with new tariff Rs.270/- but plan still not activity I called many times they replied always wait 2hrs so I un happy this customer service and sundiect network
Sun Direct customer support has been notified about the posted complaint.
Verified Support
May 14, 2021
Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding screen error issue same has been resolved from our end.

Regards,

Sun Direct Team.
May 14, 2021
Updated by Santosh296 Thank you Sundiect online customer care service for quick response of my complaint and resolved my problem with in one day of my complaint
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Thank you Sundiect online customer care service for quick response of my complaint and resolved my problem with in one day of my complaint
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    D
    Drsamkol
    May 13, 2021
    Resolved
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    Resolved

    My card number is [protected]. I am not able to do recharge. Also I transferred Rs. 1000 to wallet. It showed as successful transaction, but not reflected in my account. Please let me know what to do next.
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      P
      Paranthaman Dhanapal
      May 13, 2021
      Resolved
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      Resolved

      Address: Hosur Rd, near Thimmaraya swami Arch, Konappana Agrahara, Electronic City, Anekal, Karnataka 562106

      My recharge got failed, I done the recharge pack for 199/- through the debit card in the sun direct app. My payment was successful and the amount also deducted but my recharge got failed, Why so?
      Aug 5, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        S
        Sica
        May 13, 2021
        Resolved
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        Resolved

        I have recharged sun direct with 229 through amazon pay but the balance is not updated by sundirect still its showing 3 rs as balance. I contacted all the customer care number even through chat but no response from them.

        Your DTH recharge for Sun Direct TV Subscriber id [protected] for Rs.229.00 is successful.
        Order Id:[protected]

        BBPS reference number: BD011132OA2AAABIC238
        Aug 10, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        May 18, 2021
        Sun Direct Customer Care's response         Dear Sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,

        Sun Direct Team.
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          A
          AJITH KS
          from Gurgaon, Haryana
          May 12, 2021
          Resolved
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          Resolved

          Address: KERALA

          I Ajith kumar smart c. No- [protected] had charged with rs-119 /- in this month and not having our favorite channel Asianet. Earlier i was charging with 199 /-
          kindly advise and provide my Asianet channel. Mob no- [protected]. Maybe by mistakenly happened. Kindly provide our Asianet chanel also
          now yesterday i again charged 199 /- till now not activated.
          Thanking you.
          Aug 5, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            B
            Bushair M
            May 12, 2021
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            Recharged with base plan for 58 inr and further added 100.

            1. No channels visible
            2. Unable to add add ons - says base plan not active.
            3. Can't see 100 inr in the list of transactions.
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,
            Sun Direct Team."
            Reply
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Reply
            Bushair M's [Complaint's author] reply, May 13, 2021
            10526163240
            "Dear Sir,

            We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

            Regards,

            Sun Direct Team.
            "
            Reply
            Bushair M's [Complaint's author] reply, May 21, 2021
            Mobile: 9961736069
            Dear Sir,

            As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

            Regards,

            Sun Direct Team.
            Reply
            Thanks for the call. I still have an issue. Please call back.
            Reply
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              M
              munabehera
              May 11, 2021
              Resolved
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              Resolved

              Address: Odisha cuttack

              Halo sir mene 227 ka plan tha lekin 237 hogeya mene recharg kiya mera chanel 313/320/330 band hogeya
              Mene jab complen keya to mujhe bole key oh sab 237 me nehi ayega To mene bola chalo thik he mera packeg 255 ko convat kar digeye costomar care ne bole nehi hoga,
              Aug 5, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Reply
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                S
                Sunil Dange 70
                May 10, 2021
                Resolved
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                Resolved

                My set top box number - [protected]. I was done recharge of Rs -255 on 09/05/21. I was done recharge on sun direct quick recharge site. UPI transaction number-UPI[protected]. Till recharge is not done...
                +1 photos
                Aug 5, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team.""
                Reply
                """Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."""
                Reply
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                  S
                  snehabirnayak
                  May 9, 2021
                  Resolved
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                  Resolved

                  [protected] this is my smart card number, i have recharged yesterday but still it does not get activated. if its not resolved refund back .
                  Kannada DPO 2 Pack
                  Ramesh.B
                  Registered mobile number [protected]
                  May 11, 2021
                  Complaint marked as Resolved 
                  very quick resolution, am really happy with sun direct service Thank you
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  snehabirnayak's [Complaint's author] reply, May 10, 2021
                  smart card number:41047480565
                  Name: Ramesh.B
                  Registered phone number: 9916016500
                  Optional mobile number: 9110402118

                  I have recharged kannada DPO 2 Pack of 279 rs, recharge got successful but channels are not activated still now, kindly do it as soon as possible
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  Dear Sir,

                  As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

                  Regards,
                  Sun Direct Team.
                  Reply
                  Thank you so much, very quick resolution.
                  Reply
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                    V
                    V N lal
                    May 9, 2021
                    Resolved
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                    Resolved

                    I recharged for my sundirect account on 9th May 2021 at 2 pm, for the first recharge the account has not got recharged and my account still shown inactive, no message has been shown as amount debited also, so I recharged it again, in the second recharge my account got active after which I got a message as amount has been debited twice from the account with 2 sms from sundirect at 2.48pm and 2.51pm.
                    I want my 229 rupees which has been debited back if there is no queueing for recharge is there, in the account it is showing only as 1 month recharged, please refund my money which is debited twice, I have added photos showing money debited twice .
                    +2 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    May 10, 2021
                    Sun Direct Customer Care's response                     "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      D
                      dipesh1987
                      May 9, 2021
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                      My cdsn is [protected]
                      amount deducted 199/- but no service activated even though my account is showing that its recharged with new due date.
                      +1 photos
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        U
                        Ubannya Extraterrestre
                        May 9, 2021
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                        I recharged my sun direct DTH three times but channels are not available
                        Sun direct app deducted 600 rupees from my account
                        I need my money back
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team"
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                          A
                          AnithaSadananda
                          May 9, 2021
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                          Address: 73, MRC Nagar Main Road, Mursali Maran Towers Chennai Chennai District Tamil Nadu India - 600028

                          A quick recharge of 398 has been done but, my sundirect wallet is not getting updated nor listed in transaction details of sundirect app. But money had been debited from my bank account .
                          +1 photos
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team"
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team"
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                            S
                            Sanjayboy45
                            May 9, 2021
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                            I had recharged my sun direct but money has deducted by bank but not credited to sun direct please refund it to me
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team"
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                              T
                              Thasnims
                              May 8, 2021
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                              Address: Thoufeek Manzil Vakayar PO ,689698

                              Hi While recharging my account through online their was a typing error hence that recharge went to wrong account.
                              +1 photos
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
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                                O
                                Omsree
                                May 7, 2021
                                Resolved
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                                Resolved

                                Address: teachers colony Harapanahalli vijayanagara district

                                There is no connectivity with customers and no DTH sundirect numbers connecting customer care
                                Weaste I planned to remove it...
                                Reacher also slow... amount is debited in my account but failed to reacher ... Still amount also not created return
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                May 10, 2021
                                Sun Direct Customer Care's response                                 "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  R
                                  remyabtk
                                  May 7, 2021
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                                  [protected] E16-4 service is currently scrambled
                                  +1 photos
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear Sir,

                                  As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

                                  Regards,
                                  Sun Direct Team.
                                  "
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                                    S
                                    Suman.guglavath
                                    May 7, 2021
                                    Resolved
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                                    Resolved

                                    Dear sir/madam,
                                    I'm GUGLAVATH RAMESH, registered with SMART CARD/CDSN NO:[protected].I wish to complain about sundirect activated pack that I have recharged on 6/05/2021(date ) and Gangapur (location of transaction) through phonepay with Rs.229. I am complaining because instead of telugu dpo 1 pack Malayalam economy package is activated.hence I request you to resolve this problem (change my current pack to telugu dpo1 pack).
                                    thanking you,
                                    +1 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2021
                                    Sun Direct Customer Care's response                                     Dear Sir,

                                    As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

                                    Regards,

                                    Sun Direct Team.
                                    Helpful
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                                      S
                                      Sreeja P K
                                      May 7, 2021
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                                      I recharged sundirect Malayalam for rs229. First it showed recharge successfull then it changed to recharge failed and money debited from my account.
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,
                                      Sun Direct Team
                                      Reply
                                      Ubannya Extraterrestre's reply, May 9, 2021
                                      Please consider my situation as well
                                      Sun Direct Customer Care's response, May 9, 2021
                                      Verified Support
                                      Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,
                                      Sun Direct Team
                                      Thank u
                                      Reply
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                                        H
                                        Hidayathulla M.R.
                                        May 6, 2021
                                        Resolved
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                                        Resolved

                                        Hi

                                        I am using sun direct from past two years. I never had any problem. But from last two days after i recharged Telugu economy pack i am not able to watch any of the free channels line NTV, TV9, Sakshi news etc.

                                        Please activate all my free channels immediately.
                                        Aug 12, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 08, 2021
                                        Sun Direct Customer Care's response                                         "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,
                                        Sun Direct Team"
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