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www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
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Sun Direct reviews & complaints page 23

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A
Anu@143
May 6, 2021
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Address: Golla veedhi, Devarapalli, visakha ( District)

Plase not tamil package only for telugu package pls change the package
Sun Direct customer support has been notified about the posted complaint.
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"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team"
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    S
    Sudhaputtaswamy
    May 6, 2021
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    I have reacharged malyalam pack instead of kannada pack.how can I change or do I need to reacharge again.
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team
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      S
      Suganya Meganathan
      May 6, 2021
      Resolved
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      Resolved

      We are having two sun direct stb .we have to do recharge for cdsn number based box but my mistake done recharge for smart card based.need to change this recharge from smart card number.called customer care regarding this issue they told if recharge done through sun direct website or app only they can modify the recharge .I used paytm for recharge.sun direct customer care informed me to contact Paytm while contacting Paytm they told amount successfully credited to sun direct account so they can't do anything and contact sun direct .I have done three months tamil economy pack recharge rupees 554.
      Smart card number:[protected].
      Please do the needful
      Aug 12, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      May 07, 2021
      Sun Direct Customer Care's response       Dear sir,

      As per the conversation customer complaint regarding wrong recharge issue has been resolved

      Regards,
      Sun Direct Team
      View replies
      Thank you sun direct consumer care.issue addressed and completely satisfied with this solution
      Reply
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        M
        Manju KJ
        May 5, 2021
        Resolved
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        Resolved

        Address: Mysore

        After recharge channels not activated. Frustrated with your worst DTH.
        every time I recharge I have to call your worst customer service agents to acticvate.
        Aug 12, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        May 07, 2021
        Sun Direct Customer Care's response         "Dear sir

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team
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          S
          Sunvgiri
          May 5, 2021
          Resolved
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          Resolved

          I have recharged my SIM Card No.[protected] online with Rs.949/- as available in the amount options provided thereon without details about the packages on[protected] through My sun direct app. Till now no telecast received. When enquired customer care, they told me to top up with additional Rs.60/- and they would activate Rs.999/- for 7-months scheme. Kindly do the needful.
          Thanks.
          Aug 22, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          May 05, 2021
          Updated by Sunvgiri           Till the above complaint continues...
          Verified Support
          May 09, 2021
          Sun Direct Customer Care's response           Dear Sir,

          As per conversation, customer complaint regarding Wrong Deal issue same has been already resolved .

          Regards,
          Sun Direct Team.
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            V
            VENUGOPAL S P
            May 4, 2021
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            From today morning there is no proper signal, we get signal for few minutes and it goes off within few minutes. Smart card no / CDSN
            [protected]
            Sun Direct customer support has been notified about the posted complaint.
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              M
              m.abhishek.a
              from Bengaluru, Karnataka
              May 4, 2021
              Resolved
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              Resolved

              Address: Chamarajanagar

              Custer id [protected]

              Sun direct is not broadcasting few of the challenge like Sony set pix, movies now, star movies and many other.

              At the time of activation of plan these channels were included. After recharge I am entitled to view this channels. But they failed to broadcast.

              If I check the broucher, many list of channels which are showed in the broucher were not able for viewing after recharge.

              Kindly take action from cheating people and impose proper fine on sun direct for cheating customer.
              May 11, 2021
              Complaint marked as Resolved 
              Sun direct contacted me over phone to discuss the issue. At first I got call from sun direct because of the email I wrote asking them to add the missing channels. But they not agreed add the missing channels giving the reason that those were the promotional channels and now they cannot broadcast. Later, I got one more call from sun direct because I have raised the complaint in consumer complaint form. This time they acknowledge the problem and asked apologies for the in convince and add the channels and asked me to confirm that I am able to view the channels
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              May 11, 2021
              Sun Direct Customer Care's response               Dear Sir,

              As per conversation, customer complaint regarding Wrong add-on issue same has been resolved from our end.

              Regards,

              Sun Direct Team.
              May 11, 2021
              Updated by m.abhishek.a               Sun direct contacted me and added the missing channels.

              Thanks for listing and responding to customer needs.

              Now the complaint can be closed with a suggestion that in future please broadcast all channels as per the broucher at the time of recharge.

              Thank you
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                M
                Manjula S Patil
                May 3, 2021
                Resolved
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                Resolved

                I have mistakenly recharged malyalam 1month super pack instead of kannada dpo 1 month plan.
                And recharge is successful. So i want to exchange it to kannada plan. Please do needful soon
                Aug 8, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Problem is resolved.
                Reply
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team"
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                  S
                  Satish11001
                  May 3, 2021
                  Resolved
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                  Resolved

                  Address: Anna nagar east

                  Sundirect — Amount Deducted Recharge was Not Successful

                  Sir/Madam.

                  I have recharged my dth through sun direct [protected] for Rs. 230. The Money was debited from my account through google pay but the recharge is not reflected in my account. I called customer care too but they are not responding. I want to get it recharged or get credited in my account.

                  Thank you for using your Debit Card XX0311 for a transaction of Rs.230.00 at SUN DIRECT TV PRIVATE on[protected]:36:52.
                  +1 photos
                  Dec 18, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2021
                  Sun Direct Customer Care's response                   Dear Sir,

                  We have tried multiple times, customer number is not reachable kindly provide the alternate contact number.

                  Regards,
                  Sun Direct Team.
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                    Y
                    Ytrao89
                    May 3, 2021
                    Resolved
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                    Resolved

                    Address: Pottangi, 1_231

                    No signal only 03 channel running
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,
                    Sun Direct Team
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                      W
                      waveNumber2101
                      from Hyderabad, Andhra Pradesh
                      May 2, 2021
                      Resolved
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                      Resolved

                      I have recharged 3 A-LA-CARTE channels namely StarSports 1, Comedy Central and Colors Infinity which cost me Rs 34.21 at 12:04 PM, May 02 2021. But still, channels are not activated, also the transaction is not being reflected in the past transactions section of my account. Please look into it as soon as possible and resolve it.
                      PS: The transaction Id is IGALBFGTP3.
                      May 2, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
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                        G
                        goodboy 2020
                        May 2, 2021
                        Resolved
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                        Resolved

                        Address: kerala

                        I double recharged my sun direct on may 1st, i didn't get any notification, so i recharged twice .so now what to do how can i refund the money bank says they cannot do anything, only sun direct can refund amount.any solution for this
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team"
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                          N
                          Naseem Sabahe mc
                          May 2, 2021
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                          My last recharge was successful through googlepay my sundirect account was not credited to sundirect account
                          +1 photos
                          Sun Direct customer support has been notified about the posted complaint.
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                            R
                            Rajkishore.g
                            May 1, 2021
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                            I had to recharge telugu pack but unfortunately recharged with Tamil package
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team"
                            Reply
                            i also have same problem. What is solution for it? Can u please help.
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                              T
                              tpsmrv
                              May 1, 2021
                              Resolved
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                              Resolved

                              Address: chennai

                              My sun direct DTH is recharged with Rs.225/- on 29th April2021. Amount also debited from the bank account. I have contacted customer care and given all proofs through email. But even after 2 days still it is not activated.
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              Verified Support
                              May 06, 2021
                              Sun Direct Customer Care's response                               Dear sir

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,
                              Sun Direct Team
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                                J
                                Jasim Mohammed
                                May 1, 2021
                                Resolved
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                                Resolved

                                I had credited INR 1352 to Sun Direct account
                                Account had expired the very previous day.
                                And after recharge, not only the full amount was not credited but the channels are still not available
                                +2 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team"
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                                  P
                                  Panagar
                                  Apr 30, 2021
                                  Resolved
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                                  Resolved

                                  Sir/Madam
                                  I have recharged my dth through sun direct app for Rs. 289. The Money was debited from my account through google pay but the recharge is not reflected in my account. I called customer care too but they are not responding. I want to get it recharged or get credited in my account.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Apr 30, 2021
                                  Updated by Panagar                                   Smart Card Number=[protected]
                                  Verified Support
                                  May 03, 2021
                                  Sun Direct Customer Care's response                                   Dear sir,

                                  We tried to contacting you in the number mentioned in your account but we could not able to reach you. Please provide us your alternate contact number in which we can reach you and serve you better.

                                  Regards,
                                  Sun Direct Team
                                  View replies
                                  Hello,
                                  The issue is resolved by customer care.

                                  Thank you
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                                    V
                                    Varun Varu11
                                    Apr 30, 2021
                                    Resolved
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                                    Resolved

                                    Address: tumkur yallapura

                                    I recharged sundirect in google pay by sundirect official web money is deducted but it shows recharge status is failed
                                    +1 photos
                                    Apr 30, 2021
                                    Complaint marked as Resolved 
                                    8495060894
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Apr 30, 2021
                                    Updated by Varun Varu11                                     Satellite, Cable DTH TV
                                    Sun Direct
                                    [Resolved] Sun Direct — Money related
                                    V
                                    Varun Varu11
                                    Apr 30, 2021

                                    I recharged sundirect in google pay by sundirect official web money is deducted but it shows recharge status is failed
                                    Money related
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                                      P
                                      Punith AV
                                      Apr 29, 2021
                                      Resolved
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                                      Resolved

                                      I recharged my sundirect account by QUICK RECHARGE through phonepe . Transaction was successful but recharge was failed.

                                      I recharged my sundirect account by quick recharge link( CR-ID is CR[protected] and REF[protected] through phonepe (Transaction ID- T2104291341086714557212) . Transaction of 351/- was successful but recharge was failed. Money got deducted from my bank account.
                                      When I contacted customer support they mentioned they are not responsible for money deduction.
                                      So please look in to this issue and provide refund....
                                      Helpful
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                                      V
                                      VishAl Dsouza
                                      Apr 28, 2021
                                      Resolved
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                                      Resolved

                                      Website: www.sundirect.in

                                      Card no [protected]
                                      Please do refund and help me out with the solution
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,
                                      Sun Direct Team
                                      Reply
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