Sun Direct Complaints & Reviews

I recharged twice in sun direct website but the money was debited but I did not receive the recharge yet please do me recharge or refund me the amount.Now it's been 4days and they did nothing.

I recharged for my sun direct account through sun direct website for 229rs. it has shown your recharge is successful and amount is also deducted from account but not showing in transaction history and no channels available pls help

I have recharged sun direct through my.sundirect amount was debited but not shown in sun direct wallet and channels are not shown pls help...

I recharged my sundirect account for Rs.359 and it came transaction success bt recharge failed

I have recharged sun direct tamil renewal pack of 242 on 17.06.2021 through sun direct website after entering the card details and otp error was occurred on that page the amount was debited from my bank account not yet credited and also not recharged kindly refund the amount
Smart card no : [protected]

I had recharged the sun direct wallet through amazon pay 1000₹ but amount was debited from my account but not credited to the wallet. Please help me regarding this.. 🙏🏼🙏🏼

I have done a recharge of 199 as shown in the online amount page for the consumer no [protected].after 1 hr the recharge was not processed. Again I login through otp and in the transaction history it was not showing. Hence I recharged again through the login page for rs 224..after few minutes it was updated and the first recharge also showing in the transaction history.. And while checking it was automatically updated for some Tamil package.. Kindly refund the amount of 199 paid

I recharge through online, money is deducted from bank but didnt recharged

Hi Team - I'm receiving an error "Please check connection with Antenna" for the past 3 days. Also, i am unable to contact via customer care number. Please do the needful. Mobile number linked with Sun Direct is [protected].

Hi,
This is Sreenvas Reddy Kesani, I am customer of sundirect more than 5 years and I have called to the customer care regarding blank screen issue on 13th June, 2021 at arount 2:26PM. The fist two persons who attended my call were very polite and knowledgeable and the third person.. who attended my call was very rude, he can't even listen what I am saying.. and I have never seen in my entire life that kind of customer support officer talking like that..
I have asked that person's full to compliant against him and he is saying that Baba.. I have insisted couple of times to get his full name... but he is saying like who are you to decide my full name and my full name Baba only and he mentioned that he can complaint on me.
I can change my Sun Direct network to other provider not at all issue for me .. I am a customer and I am paying for that and If I dont like One DTH and I can switch to other.
But that person.. is very rude.. I have seen in my entire life.

I had recharged my fta pack except dd channels iam not getting any other fta channels which are part of my fta pack even after selecting all 152 channels while recharging.

I Recharged another sundirect account wrongly through google pay
I need to refund it

I recharged my sun direct account on[protected], the amount deducted but recharge not done it shows the recharge is failed

I had recharged my fta pack except dd channels iam not getting any other fta channels which are part of my fta pack even after selecting all 184 channels before doing recharge. Smart card no [protected]

Smart card number : [protected]
I have recharged my base pack with my fta. I am not able to put add-on channels it says the base pack is expired even though i have recharged upto 7-aug-2020. I called the customer care regards the problem there was no proper response from them and the problem is not yet been solved. It has the worst customer care service. Each and every time there is a trouble with sun direct recharge. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack so it's important that i put add-ons before the base pack ends else the money put for the base pack is completely waste. For further reference herewith i have attached the images.

I recharged for 2000rs, but the available balace is still 0.01, transaction details not updated as well, no proper customer care service

Guidance from the customer care Trichy, wrongly activated plan, please revert the plan or cancel. We keep on chasing this for one week no response from any sun direct. Please help us. Really it is a great stress for us. At least from Chennai customer care will sort out this issue.

Please help us. Hope this could be the last complaint form from me.

Payment is deducted my account but recharge is not done
Card number is [protected]
Recharge amount 237
Please check
Mobile number [protected]

We have request for tamil economy pack 999 7 months, the customer care from trichy bharathi, jayanthi, preeti and joshva all people are spoke but not helping us.They to me recharge 5 times then call to customer care for activation but now not responding.Please take necessary action on them.
Big disappointment on them.

It is with utmost did satisfaction I am mentioning this complaint. On April 30thy sun direct connection with smart Card number [protected] was deactivated due to insufficient balance and accordingly I had recharged it vise paytm and few hours later the account was activated. To my surprise the account was suspended after a week, and when contacted the customer care they told me that they had not received the recharge and so was the account deactivated. After so many calls, as the connection was not resumed I had to again recharge my dth on May 9th and after few hours the connection was resumed. I had to again get in touch with you guys and I was assured that I would get 1 more month's service as 1 recharge amount was in excess. Yesterday as I received a reminder that the account would be deactivated by today, I contacted 5 of your executives and they assured a call back within 24 hrs. Let me say, ur services are extremely irritating that none of you called me.

I need a immediate response to this issue as I cannot wait anymore wasting my time and money