Sun Direct Complaints & Reviews

It is with utmost did satisfaction I am mentioning this complaint. On April 30thy sun direct connection with smart Card number [protected] was deactivated due to insufficient balance and accordingly I had recharged it vise paytm and few hours later the account was activated. To my surprise the account was suspended after a week, and when contacted the customer care they told me that they had not received the recharge and so was the account deactivated. After so many calls, as the connection was not resumed I had to again recharge my dth on May 9th and after few hours the connection was resumed. I had to again get in touch with you guys and I was assured that I would get 1 more month's service as 1 recharge amount was in excess. Yesterday as I received a reminder that the account would be deactivated by today, I contacted 5 of your executives and they assured a call back within 24 hrs. Let me say, ur services are extremely irritating that none of you called me.

I need a immediate response to this issue as I cannot wait anymore wasting my time and money

Hello sir, SMC/CDSN No [protected]
Worng Recherge Please Help Recherge Reverse Sir.

Hi Team,

I had recharge failure of ₹279 on 6th May but still no refund for the same, please check on it.

Please find my bank transaction for the same attached, please do the needful.

Name: MABUSAB
CUST#:[protected]
CR-ID: CR[protected]
Ref: 34092535
Amount: 279

Regards,
Basu

We have recharged my sun direct ac no [protected] an amount of Rs.1000 dt.29/04/2021 time 05:25pm via BHIM upi app. The transaction was successful amount will be deducted my sbi account transaction id:[protected]. But only small amount of Rs.10 credited same day balance Rs.990 where??

By default recharged old dth setup box ( smart card no. [protected]) instead of new setup box (smart card no. [protected]) please fix issue and resolve the issue.
Thanking you.

By mistakenly recharged old dth box, on that time amount deducted from account via google pay but amount not credited to dth account. After realising that I had contact to customer care still issue not resolved by them. Please fix the issue.
Old smart card no. [protected]

I have recharged 230 on March 18 for the below sundirect smartcard number through Google pay UPI using axisbank netbanking. The amount has been deducted but the transaction failed and I raised the dispute but the amount not refunded yet. It's almost over 20 days from the date of recharge. Kindly refund the amount as soon as you can.

Smart card number:[protected]

Hi,

I am facing issue with my recharge plan.

Registered mobile number: +91-[protected]
Sun direct number: [protected]

Jun 1st my plan got expired.

Today, first time I called customer care and asked my eligibility for Rs.999 pack. The executive said that "my ID is eligible for Rs.999 plan for 7 months tamil economy pack and asked me to recharge Rs.1000 to wallet, then call customer care" like that. Also he said that, "It will not automatically update with previous plan. We only need to enable"

Then I recharged Rs.1000 to wallet and second time called, The executive asked me to call back after 30 minutes also said that "It will not automatically update with previous plan. We only need to enable"

But I got shocked because it got updated automatically with previous my plan for 1 month. Then 3rd time I called customer care and explained my problem. The executive asked to wait 10 minutes but after few minutes the call got disconnected.

Then 4th time I called customer care and explained my problem. The executive said that "This is a system issue. I will raise complaint. Then It will be solved with in 48hrs. U will receive a message with complaint number" like this. But I didn't get any messages till now.

Then also I called customer cares it's around 6 times for the last two days. But still my problem not solved.

Also I send email but no response.

Now more than 48hrs I am struggling on this. What is the solution for my problem. Please any one help me to solve it as soon as possible.

Regards,
Nagarajan R

I recharge 1000 rupees[protected]for a offer 6 month malayalam economic pack value of 991 but amount was added to my account balance and they have activated the previous plan ( one month validity malayalam economic pack Rs 229)without my knowledge for the next month period.

I did upi recharge for hindi pack money is deducted but its not visible in sundirect transaction history

transaction id[protected]

Sir,
I would like to bring to your kind notice that an amount of rs.740/- topup was made by me on 01.06.21 and the same was credited in the night odeon 01.06.21. Before that I was continuously contacting your customer care centre for non crediting the amount . Smart card no. [protected].
Before that i have to top up an amount of Rs.59/- to activate NCF pack and accordingly the same was activated and they informed me that for any other channels I have remit the amount for providing more packs.
accordingly i have made a topup of Rs.740/-.. with a intention to activate Telugu packs of Gemini Rs.30/-, Zee telugu pack Rs.20/-, Star india Telugu pack Rs.49/- and ETV pack Rs.24/- all packs i want to activity for 3 months and in addition i want to keep some amount in my account for continuous support of NCF pack as i have remitted the amount for one monthly.
Now i am finding it very difficult to see the channels and nothing is coming out. instead when i have contacted they said the Kanada pack was activities since Rs740/- is 3 months subscription and which is equivalent. tomorrow if iam toup equivalent of any other language like marati then they will activate Marati?. the reply what they informed is not satisfactory.
i am going to contact your customer care centre to deactivate the Kanada pack and activate the NCF pack along with other channels pack indicated above.
when i have seen that wrong activation of pack immediately i have contacted to deactivate but they informed the server is not responding and it may take time. hence ask me to contact you after half an hour in the midnight yesterday. again i have contacted again the same response only.. now enable me to watch the channels which i want i, e Telugu packs as indicated above. getting your customer support numbers is a big taks, after getting the line the information provided is not adequate and not in a position to understand
i have not seen any fruitful information from your customer care support. In view of this i am filing my complaint. without my acceptance the TELUGU CNANNEL PACK WAS ACTIVATED WHICH IS NOT REQUIRED. and it against the customer wish and forcing me to watch the channels which not are not related to me and not interested. the topup site is not adequate enough to understand.
It is once again request your kindly look into the matter and do the needful immediately by crediting the amount deposited by me Rs.740/- to my account allowing me to topup which are channels required by me.

Thank you,
V.S.N.Murthy.

I top 1000 RS for 999 pack
But when i top up they take my amount for one month without my conform
now i no need for one month pack i asking for 999 pack i complain also but tell now one reply
My sr no[protected]

We recharge every month and it does not get creditted to the account. Until and unless we call and complaint it comes to the account only after 7 hours. Useless system useless customer support. Especially today-spoke to a person called Geeta, who asked me to call Google pay and check why cash did not go to sun direct-what crap? Gpay shows amount debitted and i see references from gpay but so smartly sun direct customer support lady says call gpay n ask i[censored] recharged-wow
Y should i use sun direct now

Recharge failed but my account balance deducte two times

Hi Pls find the attached payment proof screenshot, today I have recharged tamil economy pack 199rs in sun direct mobile app through upi payment(g pay).Payment received by sun direct tv pvt ltd but still recharge not done.

Smart card no-[protected]

Kindly refund my amount which I have recharged 2wice for Tamil pack, without knowing, kindly refund my amount as soon as possible

I recharged Colors Kannada add ons for 1 month at the rate of ₹22.42 and amount debited from the paytm but not shown in Sun Direct. So I tried to call customer care but they didn't responded my call. After that then again recharged with Google pay and recharge successful. So what about the first recharge ? My amount debited from bank account... So I need my money back or put that money in Colors Kannada add on for next 1 month... Please respond ASAP

Hi,
Today i recharged malayalam economy pack worth RS 1374 at morning 10.30 AM(28-May-21) recharge found successful picture not coming till the time 8:00 PM, i was trying to update the complaint to customer care still they says it will work after two hours.. and no update still now.

To whom i need to raise the issue at this lock down time...

SUN Direct NO-[protected]
Contact No-[protected]

Pls intervene and close.

Hi,
Today i recharged malayalam economy pack worth RS 1374 at morning 10.30 AM(28-May-21) recharge found successful picture not coming till the time 8:00 AM, i was trying to update the complaint to customer care still they says it will work after two hours.. and no update still now.

To whom i need to raise the issue at this lock down time...

SUN Direct NO-[protected]
Contact No-[protected]
br...

Hi, I have recharged RS.998 through phonepe today afternoon. The amount got debited from account but recharge transaction shows failed in sun direct website. Also my transaction not listed in transaction details. Pls help to get my amount back since I have recharged another pack.

Customer name: Velusamy