Sun Direct Complaints & Reviews

I have recharged Rs.561 on 08.05.2021 but channels not showing and wallet balance also not showing I am Continuously talked with customer care but not solve my Problem
Please do the deedful...

Can't connect with the customer care executive.i tried 3-4 times.pls do something immediately....

Amount deducted from bank account and they didn't recharged and not showing the transaction details in their app. I try to call them through customer care, they are not taking calls and don't connect the calls to the customer executives...

Smart card number : [protected]
I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack...

I have renewed my base pack today but I'm not able to add extra channels, It's kinda emergency please...

I have recharged for 1005 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 2.49 pm on May 16 2021. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct over Airtel DTH. Screen shot attached below.

Smart card id- [protected]...

Customer care executive Sreya added wrong pack to me, but asked add 6 six months offer pack of DPO1 telugu, she activated unwanted offer pack please delete that pack and add asked pack to me immediately
My SMC no.[protected]
Please modify my offer pack to 6 months...

Amount had been debited in bank account but not not added in Sundirect account...

While adding amount to Sundirect account wallet, amount debited from my account but not showing any amount in wallet of my Sundirect account...

Hi sir,
Service wont get resume after recharge, it takes minimum a day to get refresh and back to normal,

And we could not reach their customer service as well its still stating that kindly recharge. This is not expected from such a reputed brand.

Problem is they consider the date of recharge during billing instead date of service.

Failing to provide the service is first mistake then charging...

I have recharged RS 199 but it is not activated my smart card no.is [protected] plz help n refund my amt....

I have recharged for Rs231 for dth sundirect but recharge failed. Money has been debited from the account. I request you to refund my money as soon as possible. I wrote a complaint yearlier but I have written the amount debited wrong. Earlier I wrote Rs219 which was wrong. The correct amount is Rs 231.So I request you to refund my money as soon as possible...

I reCharge 229 rupees on sundireCt.In site.While paying the amount from Card the transaCtion didn't Completed but the amount was debited from my aCCount.I didn't get any transaCtion id from site and message from sun direCt.The money was debited from my aCCount but the reCharging proCess is not Completed please solve the problem.

Cdsn no:[protected]...

I have recharged from your company for rs231and recharge is failed. My money has been debited from the account. I request you to refund my money as soon as possible...

I am the user of this sun direct. I want to give an complaint regarding the changing of my packages because today morning I recharged my sun direct package bt most of the channales are not working after that i called many of the customer care number no one is picking.
After few hours again I called then one of the male person picked up the call and he told that our problem will be resolved after 2 hours. But after 4 hours now also...

I have made payment for sundirect rs 500, and rs 100 around 08:00am today through sundirect app using Paytm upi. The transaction got successfull . But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number: [protected]
Please notify this problem and get resolve as soon as possible. Here I am attaching payment details
Upi ref no[protected],
[protected]...

I recharged my sundirect of 199Rs pack but it was not activated after that I recharged Kannada value pack ...It was activated but after sometime 199 pack was activated and Kannada value pack was deactivated I don't want 199rs recharge please refund it and activate Kannada value pack...

Smart card number : [protected]
I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack. For further reference herewith i have attached the images....

Hi, I am from vizag and my sun direct smart card Id: [protected] and reacharged my previous plan with new tariff Rs.270/- but plan still not activity I called many times they replied always wait 2hrs so I un happy this customer service and sundiect network...

My card number is [protected]. I am not able to do recharge. Also I transferred Rs. 1000 to wallet. It showed as successful transaction, but not reflected in my account. Please let me know what to do next....