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www.sundirect.in
3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
Unresolved
1021
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T
Thecoast
May 19, 2021
Resolved
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Resolved

I have done payment with ₹ 639 to recharge the plan (Tamil). After I got to know that another family members had done recharge for 6months (Telugu). To to avoid double recharge, cancel my recharge and give back ₹ 639 which I have done with my debit card. Please give back money.
Here I'm providing transaction ID
N2105191935209687334616
Aug 6, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
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Dear Sir,

As per the conversation customer enquiry about Amount reversal and same has been clarified from our end..

Regards,

Sun Direct Team.
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    D
    Deven@1983
    May 19, 2021
    Resolved
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    Resolved

    Address: Vellore

    Amount debited but not credited DPO PAC 2 Tamil card no [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

    Regards,

    Sun Direct Team.
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      S
      sabari37
      May 19, 2021
      Resolved
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      Resolved

      I have recharged Rs.561 on 08.05.2021 but channels not showing and wallet balance also not showing I am Continuously talked with customer care but not solve my Problem
      Please do the deedful
      May 21, 2021
      Complaint marked as Resolved 
      Sun Direct Customer Care Called me and Solve my problem
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      May 20, 2021
      Sun Direct Customer Care's response       "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      May 20, 2021
      Updated by sabari37       my mobile number [protected]
      Verified Support
      May 21, 2021
      Sun Direct Customer Care's response       Dear Sir,

      As per conversation, customer complaint regarding Wrong deal issue same has been already resolved from our end.

      Regards,
      Sun Direct Team.
      View replies
      I have recharged 255 rupees from g payment ihave not received payment
      Reply
      My sun direct recharged first I have pay 10 is showing account balance
      Reply
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      3 other people found this review helpful
      3 found this helpful
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        S
        sruthiammu
        May 18, 2021
        Resolved
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        Resolved

        Address: Ernakulam

        Can't connect with the customer care executive.i tried 3-4 times.pls do something immediately.
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        May 19, 2021
        Sun Direct Customer Care's response         "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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        1 found this helpful
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          V
          Vishnuprasad 10
          May 18, 2021
          Resolved
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          Resolved

          Amount deducted from bank account and they didn't recharged and not showing the transaction details in their app. I try to call them through customer care, they are not taking calls and don't connect the calls to the customer executives
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            S
            Suryakant Hospet
            May 17, 2021
            Resolved
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            Resolved

            Smart card number : [protected]
            I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack
            Aug 6, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              S
              Sugaaa
              May 16, 2021
              Resolved
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              Resolved

              I have renewed my base pack today but I'm not able to add extra channels, It's kinda emergency please
              +2 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              As per conversation, customer complaint regarding Screen error issue and same has been already resolved .

              Regards,

              Sun Direct Team.
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                S
                shivakumar mudur
                May 16, 2021
                Resolved
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                Resolved

                I have recharged for 1005 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 2.49 pm on May 16 2021. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct over Airtel DTH. Screen shot attached below.

                Smart card id- [protected]
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2021
                Sun Direct Customer Care's response                 Dear Sir,

                As per conversation, customer complaint regarding Wrong Deal issue and same has been resolved .

                Regards,

                Sun Direct Team.
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                  M
                  minnumikky
                  May 16, 2021
                  Resolved
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                  Resolved

                  Address: 1-78, Chinthakunta, Karimnagar,Telangana state

                  Customer care executive Sreya added wrong pack to me, but asked add 6 six months offer pack of DPO1 telugu, she activated unwanted offer pack please delete that pack and add asked pack to me immediately
                  My SMC no.[protected]
                  Please modify my offer pack to 6 months
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  As per conversation, customer complaint regarding Wrong validity same has been resolved from our end.
                  Regards,

                  Sun Direct Team.
                  Reply
                  "Dear Sir,

                  As per conversation, customer complaint regarding wrong validity issue and same has been resolved .

                  Regards,

                  Sun Direct Team."
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                    A
                    Arthikbd
                    May 16, 2021
                    Resolved
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                    Resolved

                    Address: 10a Kowndachiammal Thottam Coimbatore North Coimbatore Tamilnadu 641025

                    Amount had been debited in bank account but not not added in Sundirect account
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      S
                      Siddu65
                      May 15, 2021
                      Resolved
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                      Resolved

                      Website: Sundirect. Com

                      While adding amount to Sundirect account wallet, amount debited from my account but not showing any amount in wallet of my Sundirect account
                      +1 photos
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        G
                        Gowthaman R
                        May 15, 2021
                        Resolved
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                        Resolved

                        Hi sir,
                        Service wont get resume after recharge, it takes minimum a day to get refresh and back to normal,

                        And we could not reach their customer service as well its still stating that kindly recharge. This is not expected from such a reputed brand.

                        Problem is they consider the date of recharge during billing instead date of service.

                        Failing to provide the service is first mistake then charging for that day with no service is 2nd mistake,

                        Will you please take this complaint forward and put some fine on them...
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        May 17, 2021
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          M
                          Manushree Sanil
                          May 15, 2021
                          Resolved
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                          Resolved

                          Address: Kattanam

                          I have recharged RS 199 but it is not activated my smart card no.is [protected] plz help n refund my amt.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            L
                            Lvm
                            May 15, 2021
                            Resolved
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                            Resolved

                            Recharge failure of sun dth

                            Website: sundirect. in

                            I have recharged for Rs231 for dth sundirect but recharge failed. Money has been debited from the account. I request you to refund my money as soon as possible. I wrote a complaint yearlier but I have written the amount debited wrong. Earlier I wrote Rs219 which was wrong. The correct amount is Rs 231.So I request you to refund my money as soon as possible...
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                            Y
                            Yukeshmano
                            May 15, 2021
                            Resolved
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                            Resolved

                            Address: Oorukathamari Amman Temple Northstreet Pappammalpuram Aundipatti
                            Website: Payment Gateway

                            I reCharge 229 rupees on sundireCt.In site.While paying the amount from Card the transaCtion didn't Completed but the amount was debited from my aCCount.I didn't get any transaCtion id from site and message from sun direCt.The money was debited from my aCCount but the reCharging proCess is not Completed please solve the problem.

                            Cdsn no:[protected]
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              L
                              Lvm
                              May 15, 2021
                              Resolved
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                              Resolved

                              I have recharged from your company for rs231and recharge is failed. My money has been debited from the account. I request you to refund my money as soon as possible
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              Lvm's [Complaint's author] reply, May 16, 2021
                              Smart card number-10529794462
                              Dear Sir,

                              As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                              Regards,

                              Sun Direct Team.
                              Reply
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                                G
                                Ganeshnishu
                                May 14, 2021
                                Resolved
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                                Resolved

                                I am the user of this sun direct. I want to give an complaint regarding the changing of my packages because today morning I recharged my sun direct package bt most of the channales are not working after that i called many of the customer care number no one is picking.
                                After few hours again I called then one of the male person picked up the call and he told that our problem will be resolved after 2 hours. But after 4 hours now also problem is not yet resolved. Again I called then one of the lady pick the call again she is repeating the same thing problem will resolved after 2 hours. And she is not responding correctly to our questions also.

                                So plz call me one of your senior so that i can tell my problem in detailed.
                                Thanking you
                                Nisha
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                May 17, 2021
                                Sun Direct Customer Care's response                                 "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  S
                                  sooryanand
                                  May 14, 2021
                                  Resolved
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                                  Resolved

                                  Address: 5 Sun Direct TV Private Limited, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600028

                                  I have made payment for sundirect rs 500, and rs 100 around 08:00am today through sundirect app using Paytm upi. The transaction got successfull . But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
                                  My smart card number: [protected]
                                  Please notify this problem and get resolve as soon as possible. Here I am attaching payment details
                                  Upi ref no[protected],
                                  [protected]
                                  +2 photos
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 17, 2021
                                  Sun Direct Customer Care's response                                   Dear Sir,

                                  As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                  Regards,

                                  Sun Direct Team.
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                                    B
                                    Bharath T R
                                    May 14, 2021
                                    Resolved
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                                    Resolved

                                    Address: Koratagere, tumkur district , karnataka

                                    I recharged my sundirect of 199Rs pack but it was not activated after that I recharged Kannada value pack ...It was activated but after sometime 199 pack was activated and Kannada value pack was deactivated I don't want 199rs recharge please refund it and activate Kannada value pack
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Reply
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                                      N
                                      NIKUDA SARITHA
                                      May 14, 2021
                                      Resolved
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                                      Resolved

                                      Smart card number : [protected]
                                      I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack. For further reference herewith i have attached the images.
                                      +1 photos
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 15, 2021
                                      Sun Direct Customer Care's response                                       Dear Sir,

                                      As per conversation, customer complaint regarding Balance not credited issue and same has been already resolved from our end.

                                      Regards,

                                      Sun Direct Team.
                                      Helpful
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