Sun Direct Complaints & Reviews

Hello sir

I have booked several complaints regarding this issue. I am not getting Twenty four news malayalam chananel (24 news Malayalam ). They are always taking the complaints but not resolving.
So I request you to please help me to resolve the issue
Cdsn number :[protected]
Thanks

I recharged to old setup box no. Can the amount can be transferred into new setup box no.

I recharged my sun direct DTH today. The amount got deducted but recharge status is failed.

Transaction ref No:31686853

I recharged my sun direct account twice on 09-03-21, through upi my transaction status showing successful. The amount was deducted but my sun direct account shows that it has to be recharge.please give me backy amount
1st transaction ID:T2103090852237761926379
1st collect I'd:HDF2A[protected]A43C3A119B5CD8B0AFD67
2nd transaction ID:T2103091204073030024802
2nd collect I'd:HDFE5FB03B4C121490AAEA2032562B17278

Today morning I done recharge of sun direct through app, amount deducted from bank but not reflect in app . please suggest wether it credit bin my account or else it credit to app
Card no.[protected]
Register no.[protected]

Amount debited but recharge failed
Cdsin n0:[protected]

I have recharged with telugu dpo 2 pack for 3 months through google pay it was successful in google pay but channels not yet activated and the payment is not visible in transaction history in sun direct app
registered mobile number :[protected]

I booked new connection request for sun direct DTH connection, after that i have cancelled it as i got some good offer from local sun direct supplier but i did the payment through internet banking (Application number: [protected]).

Transaction id[protected]
Amount paid - 1558

Till now my refund is not credited

Pls do the needful to credit my amount asap.

Sir
My Sundirect customer ID [protected]
For past 45 days many subscribed channels are not displayed and for this everytime (multiple times in a day) I use to do either Auto scanning or Factory Default settings. By doing this I use to get back those channels.
For this you should find a solution.
From today (06th March 2021) evening many channels are not displayed and the remaining displayed channels are not with good clarity and even after doing factory reset or auto scanning it's not working.
Please sort as early as possible.

14 months back I requested to include free telugu hindu devotional channels like Hindu Dharmam, CVR OM, Bharat Today etc but till now it's not included and not getting positive response from you. I am doubtful whether you will sort out my problem as far I have sent many correspondence emails to you which is futile.
Srivatsa koti
Cell [protected]
Sundirect customer ID [protected]

I will recharge my sundirect for 6 months pack. The pack is not activate but the amount is debited

Yesterday 8.38pm, I did a 199 recharge successfully through a google pay, but not yet reflected in my sun direct account.
For further details: [protected]@gmail.com

Recharged kannada hd A2 but still not activated and not shown recharged amount in transaction details.. This is happening 2nd time.. you guys are simply looting people money.. ### either refund the money else activate my channel. Find the detils below
Smart card no / CDSN
[protected]
I am advocate i will file CONSUMER COMPLAINT WP in karnataka high court if this is not resolved in immediately.

I have recharged successfully order number is
Order ID #19236361
Operator SUN Direct
Operator Number [protected]
Operator Ref. ID [protected]
Payment Type Online
Payment Channel upi
Payment Mode payubiz
Recharge Amount Rs.629
Processing Fee Rs.32
Amount Paid Rs.661

Today morning, I did a 199 recharge successfully through amazon pay, but not yet reflected in my sun direct account.

I have recharged my home sun direct DTH for Rs 639 on date[protected].Transactions are success but recharge failed .

The details are below.

Transaction Reference Number : 31026710
User Name : Lakshmanan
Registered Mobile Number : [protected]# Transaction Date :[protected]

Amount debited from my bank, , but not credited in my sundirect wallet

Smart card no: [protected]

Paid twice by mistake . Ist payment for 219 & 2nd payment for 277.
Please give back my cash which deducted from my account secondly

I made payment for recharge to my account around 1:30PM today through phone pay and the payment was successful and debited from my account and also shown paid status in phone pay. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number : [protected]
Here i attached payment receipt for your reference. Please credit the balance else refund my money back

Hi Sir,

I've a SUN DTH connection (SmartCard / CDSN No - [protected], CR-ID - CR[protected] with a pack called Malayalam DPO-1 that costs RS 219 including GST.

The above specified pack has couple of Paid news channels such as NDTV, CNBC etc (Attaching the list for your reference),

Since I'm not interested in those news channels, I've requested a swap to those paid news channels with WION news by calling the customer care by[protected]:34 to their Toll free number ([protected])

The customer care executive rejected my request by claiming, the pack cannot be altered and I can only add Wion News by topping up and cannot remove NDTV (I've the call recording for the same)

I consider this behavior is against the trai rules which allows customers to enjoy full freedom in terms of paid channels.

Could you please register this complaint since I'm considering this DTH provider behavior against my freedom of selection of channels. I'm attaching the screenshots for the same.