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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
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1021
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Sun Direct reviews & complaints page 24

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P
Punith AV
Apr 29, 2021
Resolved
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I recharged my sundirect account by quick recharge link( CR-ID is CR[protected] and REF[protected] through phonepe (Transaction ID- T2104291341086714557212) . Transaction of 351/- was successful but recharge was failed. Money got deducted from my bank account.
When I contacted customer support they mentioned they are not responsible for money deduction.
So please look in to this issue and provide refund.
May 8, 2021
Complaint marked as Resolved 
Support team contacted through phone call, discussed regarding the issue and and amount has been credited to account balance. Thank you.
Sun Direct customer support has been notified about the posted complaint.
Verified Support
May 01, 2021
Sun Direct Customer Care's response Dear sir,

As per the conversation customer complaint regarding balance not credited issue same has been resolved

Regards,
Sun Direct Team
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    V
    VishAl Dsouza
    Apr 28, 2021
    Resolved
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    Resolved

    Website: www.sundirect.in

    Card no [protected]
    Please do refund and help me out with the solution
    Aug 7, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team
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      S
      Srihima
      Apr 28, 2021
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      I have recharged from Google pay... payment is successful to sundirect private limited but pack is not being shown.
      Sun Direct customer support has been notified about the posted complaint.
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        Y
        Yashoda1212
        Apr 28, 2021
        Resolved
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        Resolved

        Address: Warangal

        Plzz solve
        Aug 7, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team"
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          H
          Haritha Sreejith
          Apr 28, 2021
          Resolved
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          Resolved

          I am not able to view the channels for which I paid money. Paid through sundirect wallet. Reduced wallet amount but not able to view the channels. Also another Amount of 255 is deducted from my bank account but it neither reflected in sundirect account nor amount refunded. Please attend to my complaint urgently.
          Aug 7, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,
          Sun Direct Team
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            P
            pavananaik
            Apr 28, 2021
            Resolved
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            Resolved

            Address: kardarnahalli thandya karnataka

            I am a customer with the smard card number : [protected]
            i have done a successful recharge of rs 1469 today dated 28 th april 2021 but i am unable to view the channels as it shows that the service is currently srambled .hence i request for a speedy resolve of my problem.I have tried to connect to your customer support number but no operatior is available hence in this critical stage of lockdown i need a speedy recovery of my account
            Aug 13, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Apr 29, 2021
            Sun Direct Customer Care's response             Dear sir,

            As per the conversation customer requested plan Kannada Value Package Basic Subscription 6 Months Renewal already activated .

            Regards,
            Sun Direct Team
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              M
              Manoj kodagu
              Apr 27, 2021
              Resolved
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              Resolved

              Sir/Madam
              [protected]
              The above number is recharged with the amount 237 on 22 April.
              The money debited from my account and showed transaction failed.
              Till now the recharge not done and the money didn't refunded.
              So kindly look into this and solve my problem as soon as possible
              Thanking You
              Aug 7, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team
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                P
                Pranithk646
                Apr 27, 2021
                Resolved
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                Resolved

                Address: Nagarkurnool dist pin code 509209

                Getting error e48-32no signal please check cable connection to antina
                plz resolve my problem..
                Aug 7, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team
                "
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                  A
                  Aasshh12
                  Apr 26, 2021
                  Resolved
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                  Resolved

                  Hi team,

                  I paid recharge from phone pay two days ago. Money got deducted. But the following screen shot is appearing even after I paid money. So, I paid again after 2 days please, find my transaction details for two times. Money fot deducted but no change in the screen. We are not able to view any channel. Please get back to us [protected] and try to refund our money.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 28, 2021
                  Sun Direct Customer Care's response                   Dear sir,

                  As per the conversation customer requested plan Telugu Super Package Basic Subscription Monthly Renewal already activated .

                  Regards,
                  Sun Direct Team
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                    Y
                    YuSajeesh
                    Apr 25, 2021
                    Resolved
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                    Resolved

                    Hi
                    I have recharged rs 211 through my google pay but recharge couldn’t reflected yet.my money debited from my account I was using online recharge.please do the need ful otherwise please refund my money. If you want more details please contact me
                    My call back number is [protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                    Regards,
                    Sun Direct Team
                    "
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                      1
                      19-219 .Syamkumar
                      Apr 25, 2021
                      Resolved
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                      Resolved

                      Sundirect recharge, money deducted but recharge not done
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,
                      Sun Direct Team
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                        S
                        Simran Bagga
                        Apr 24, 2021
                        Resolved
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                        Resolved

                        Recharge not successful but money is deducted from my account plzzz solve my issue immediately..
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team
                        "
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                          K
                          krishna moorthy a
                          Apr 24, 2021
                          Resolved
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                          Resolved

                          Address: no 21 of 118/2 6th cross manganahally road Ullal Main road Ullal, BANGALORE

                          Sir,
                          Name: Krishna Moorthy A
                          [protected]
                          MY CDSN NO. IS [protected]
                          I have paid today at 13.45pm Rs.260. to sundirect as one month subscription to continue the kannada pack, through online banking (INB) of SBI, with ref no. [protected]IGALAAYNKN8.
                          IGALAAYKN8.
                          The above payment seems to be not updated.
                          Please update the above payment against my above CSDN no.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 28, 2021
                          Sun Direct Customer Care's response                           Dear sir,

                          As per the conversation customer requested plan HD Kannada DPO A1 Package Basic Subscription Monthly Renewal already activated .

                          Regards,
                          Sun Direct Team
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                            S
                            sbalram
                            Apr 24, 2021
                            Resolved
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                            Resolved

                            Address: Trivandrum

                            There message at the bottom "welcome to Sun direct and thank you..." Is blocking the scroll messages that each channel ID displaying. Please tell me a way to stop this welcome and thank you message. Welcome and thank you messages make meaning on the first or second day o[censored]se. it is a nuisance if someone welcomes and thank you every day. Please stop this nonsense.
                            Suresh Balaraman
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team
                            "
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                              B
                              Britto Prabahar
                              from Shimoga, Karnataka
                              Apr 23, 2021
                              Resolved
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                              Resolved

                              Smart card no / CDSN
                              [protected]
                              Mob no: [protected]
                              Just clarify, the following channels are not available now but was posted available in your website when I was recharging on 18.04.21. This is very unethical and Sundirect has to fix it immediately. If I would have known before my recharge then I would have recharged other pack.

                              CH.NO. NAME
                              401 Movies Now
                              403 Romedy now
                              407 MNX
                              552 Times Now
                              557 India Today
                              568 BBC News

                              Please look into this and fix it to get these channels on.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,
                              Sun Direct Team
                              "
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                                V
                                vanaja subbaian
                                Apr 22, 2021
                                Resolved
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                                Resolved

                                Address: 2/975, mugappair west, chennai. 600 037

                                Setofbox not working. settoff box automatically off.
                                my phone no. [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team
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                                  T
                                  Tirupati Vaitla
                                  Apr 21, 2021
                                  Resolved
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                                  Resolved

                                  Today in the morning I subscribed 3 months basic telugu economy pack. The subscription is not activated till now. When I consulted the helpline they did nothing and told me that there is a problem in the set top box . Actually Zee telugu pack is running now. The telugu economy pack is not activated, The screen shows that I should subscribe the pack. What should I do now? Unless return my subscription money and I will move to another service. My CDSN no is [protected]. Please take necessary action in this matter.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 24, 2021
                                  Sun Direct Customer Care's response                                   Dear sir,

                                  As per the conversation customer requested plan Telugu Economy Package Basic Subscription 3 Months Renewal already activated he receive the picture issue was resolved

                                  Regards,
                                  Sun Direct Team.
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                                    K
                                    kdsurendra
                                    from Pinjaur, Haryana
                                    Apr 21, 2021
                                    Resolved
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                                    Resolved

                                    Vijay HD channel freezing sometime

                                    Address: No 1330 9th Cross 11th Main Srinivasanagar

                                    My self Surendra Kumar with Smart Card No [protected].I have taken new connection on 26.03.2021.from day 1 after installation Vijay HD channel not coming properly.problem facing are freezing, getting error E0103, E030.Several time complaint to service person.he comes and just he will shake dish antenna at that moment comes properly again after few hours getting same problem.Complained to service center also but getting irresponsible answer...
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                                    T
                                    thangachanav
                                    Apr 20, 2021
                                    Resolved
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                                    Resolved

                                    Amount of Rs.277 is debited from account but not recharged the sundirect
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,
                                    Sun Direct Team
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                                      P
                                      Pijush86
                                      Apr 18, 2021
                                      Resolved
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                                      Resolved

                                      When I top up of 100₹ in my sun direct account only near about 85₹ credited in my account. I contacted customer care they told me it's tax. To confirm again I top up / recharge with 25₹ same % of tax deducted again. They are neglecting trai rule. My smart card number is [protected]. We are being cheated by this company. I Should go to consumers court.
                                      Apr 20, 2021
                                      Complaint marked as Resolved 
                                      Gst deducted during top up not for channel addition.
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 20, 2021
                                      Sun Direct Customer Care's response                                       Dear sir,

                                      As per the conversation customer enquiry about GST deduction info given and same has been clarified

                                      Regards,

                                      Sun Direct Team
                                      View replies
                                      For me also same thing happened 85 only credited out of 100. As per TRAI you should not charge any deduction on top-p if we are not activating any service. Itsjust loading money to the wallet. Sun Direct is looting money indirectly. ([protected]@gmail.com)
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