Sun Direct Complaints & Reviews

I was recharge 6 months validity 1380 to my old set of box no. needs to be transfer into new set of box no. yesterday i given a complaint to sundirect customer care, today again if i asked they simply told date of recharge is mentioned so complaint was closed, please raise a new complaint, ridiculous response from customer care representatives, sundirect dealer is giving new set of box for every time recharge because of offer he told, that also looks like big scam hence old set of box no. still active more than a year. very poor customer support

I have recharged to old smart card number please transfer that amount to new Smart card number

CDSN: [protected], Failed three transactions on 17th may 2021, Recharge amount : 29/- three times so total : 687
Registered Mobile: [protected]

I, Krishna Mohan Addepalli was a valued customer for Sun Direct DTH since 6 years with Smart card no / CDSN [protected]. My Registered Mobile No is [protected].

I recharged with Rs 199 through quick recharge on 16/05/2021.
I raised a request for my FTA and Zee Telugu pack on 16th but till today it was not solved. I raised a complaint with SR[protected], SR[protected] and SR[protected]

I call nearly a hundred times to customer care to have a solution for the problem. Yesterday company represent called me for the fist complaint and told me your required channels will be activated with in 15 minutes and our supervisor will call you and close the SR. There is no call from any one and my SR was closed with out solved.
Yesterday i raised another complaint on my login Balance and validity errors.

Here with i am attaching my login details

Sun Direct
HOMESUBSCRIPTION PACKSHELP
Welcome A..!
Smart card no / CDSN
[protected]


Wallet Balance
Rs 65.27


Account Expires
20-Jun-2021

Current Subscription
Packs Expiry Price
MY FTA 20-Jun-2021 Rs 0.00
Zee Prime Pack Telugu SD Monthly Rs 20.00
Asianet - Suvarna News 24x7 Monthly Rs 0.00
Kite Victers Monthly Rs 0.00
Vidya Monthly Rs 0.00
Nipuna Monthly Rs 0.00

Kindly respond on it positively.

Thank you.

I have reached my monthly subscription of Rs 229 . The amount has been debitted from my phone, but the service is not reactivated.

I have been trying contact to customer care for days but it didn't connected.

Transaction success Recharge Failed, Amount didn't reverse nor update to sun direct wallet

Transaction number : S88278468, amount 1399
Transaction number : S88277383, amount 1399

Dear Sir,

Even though we are paying full amount, we are not getting all channels

Please do the needful.

Regards
Prabhuswamy T M
Mobile No : [protected]

Sun Direct No : [protected]

My amount has been deducted in sun direct app through gpay wallet but recharge not done.

I have paid the bill in sun direct app through g pay wallet the amount has been deducted but the recharge is not done I have complained in customer care also if not solved plz repay the amount. Y we have to wait for the recharge for 28 to 48 hrs we did any wrong In recharge plz take action if not plz give money back I have attached the reference of g pay

I have made online recharge transaction on dates 23/04/2021 & 10/05/2021, all transactions failed without any response. But the amount were deducted & never returned. The details of transaction are listed below.

Account Mobile number for transaction on 23/04/2021: +91-[protected]

Account Mobile number for transaction on 10/05/2021: +91-[protected]

S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR ) Deposit Amount (INR ) Balance (INR )
29 23/04/2021 23/04/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12/fo 255 0 68980.8
42 10/05/2021 10/05/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12/sa 199 0 4139.4
43 10/05/2021 10/05/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12 199 0 3940.4

Kindly resolve this issue at the earliest

I have done wrong amount plan
I recharged with 230, it was tamil basic plan, but I want to recharge with 225 telugu basic plan, I want to cancel recharge
Transaction I'd[protected]
BBPS Reference number
PT011141OANAUW2AG9UI

I have recharged 1851 of add on subscription I was not knowing that basic plan is compalsary so now nothing is coming I need to change my add on plan to basic plan and the amount is deducted from the bank their is no entry about it sir please look at it my cd no is [protected]

My CDSN no is [protected].
My complaint is regarding the unsuccessful recharge of INR 231/- on 03.05.2021.
The referral no is Sun Direct. Ref IGALBKWMR7.
Please refund the same to me as early as possible.

Recharge done 2 times and amount got deducted from my account. But recharge status was failed. This is done by may 8th and failed transaction amount is not yet back in my account. Tried multiple times to catch customer care people but no luck yet since always its telling all customer executives are busy.

Details:
Contact Details: [protected]
Email Address: [protected]@gmail.com
Recharge transaction Reference Number: 34207032, 34206872
Sun Direct Card Number: [protected]
Recharge Date: 08/05/2021

I have recharged with RS 237/- from internet banking but, my Sun direct account was showing 2 RS balance. Money was debited from my account.

I am trying to contact customer care via call chat and email but I am not getting any response. Whenever I am trying to recharge other channels it is showing me error as Base plan is expired kindly renew. I have already recharged it till 25th of June. PLEASE HELP

I have two accounts of sun direct network. First one account is not using due to set-up box problem, and we taken another HD account in sun direct network.

Regularly/monthly we are using second account and recharging also same account.

I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

Today i done my recharge to first account instead of second account by mistake.

Confused due to not removed my first account and i have tried many time to customer care numbe not reachable. and due to chat with a coustomer care exicutive Mr. ROHITH S harassed me through all his chat,
Please refund my money rs.344/- (Including gst)
Kindly resolve the issue.

I have done recharge of 269 it was credited from my account but status showed failed. But money was not refunded yet

I recharged amt 231 via sundirect website ant deducted from my account but not yet reflected on sun direct i am feeling bad abt sun direct .pls solve my issue as soon as possible other details including transaction I'd will be attached below

PPB-568081 date[protected] time 17:52
Contact no :[protected]