Sun Direct Complaints & Reviews

My Smart card no: [protected]
My Pack: Telugu DPO 3 Package basic

I made recharge for 6 months of amount INR 1199 for No.[protected] using Gpay on 24Dec 2020. My amount got debited from my bank but the recharge did not happen.

Please resolve this.

I have recharged for 219 on December 2020 @ 5.47 pm through UPI. Please refund my amount Rs 219

In Last 6 months SUN direst settop box getting failed 3 times. Im not able to understand what quality equipment they are providing. This is the 3rd time Im facing set top box issue. We are recharging for definite days, due to this device issue we are losing so many days. They are not providing any grace period for such loss days. Why customer need to suffer due to non quality equipment. Logged a ticket with SUN direct awaiting for resolution.
Complaint Number: SR[protected].
Hope next time they will provide a better quality set top box.

Respected sir;

Yesterday I recharge my sun direct account Transaction successful but recharge failed.

I can't receive my refund amount / can't recharged my sun direct account.

Smart card no : [protected]

Transaction id : T2012172015159591121254

Please resolve my issue sir

I have a complaint about the regional office of sundirect in kalpetta, the male staff working in that office have no commitment to customers as well as to the company, when I makes a direct payment for dth in yesterday but he didn't make the payment yet this is so irresponsible please take nesseccory action to him

Set top box not working

I have recharged for 230 on December 17 2020 @7.55Am through Google pay. Usually the amount will add within 5 minutes once I recharged. But today it took much time and my GPAY account shows amount paid waiting for confirmation.
Customer ID:[protected]
Attached the bill details below. Let me know whether it will add soon, If not
Kindly refund the amount.

Dear, Sun TV HD box is not working as expected and its keeping getting OFF which means indication shows GREEN to RED very often, kindly check and let me know.

Model : HD - S12IR 30003940

SN: NN[protected]

CDSN :[protected]

I have Recharged to my dish. Still the channels are not coming. It shows viewing is temporarly blocked

I recharged yesterday for Rs.1, 383 amount debited in my bank account but not added in sun direct account . my smart card No.is[protected] and my cell no. is [protected]

Dear sir,

I have done a recharge of Rs.199 by 12.12.2020 through sbi net banking amount debited but Transaction showed failed.

I waited one day, Again 13.12.2020 evening Tried recharge for Rs.196.93 through sbi net banking same problem occured but Amount debited then again tried the same amount in UPI it was same as transaction failed.

Totally 3 times failed

Total amount - 199+196.93+196.93

4 the time I tried through phonepe and the recharge successful..

If I call the customer care they said it was not reflected in your account.

Kindly pls refund my amount which was failed 3 times.

Please do the needful

Thanks!

While we tried to recharge through https://www.sundirect.in/QuickRecharge we had 1050 deducted from the bank account.
Card number: [protected]
We got the message "payment successful but recharge failed". In the transaction history cannot see details about this transaction. The money is not added to the sun direct wallet as well.

Customer call number is always sending to the automated message, which does not resolve the issue.

Refund my money back.

Hi

I am a retaired person, Watch minimal time on TV, I am recharged for FTA package, am unable to view Free channel like SVBC etc.

Display indicate E52-32

On December 2 i recharged through my sun direct app amount got deducted but recharge failed then i called customer care they told me to recharge through offline outlet i recharged now working but refund till date customer care people telling same thing
cdsn no, - [protected]
my email [protected]@gmail.com

I recharged 25rs to sundirect account for subscribing a zee tamil pack through gpay, but the money doens't credited to the sun direct and also channel also not available.so please take the necessary action, thank you

Recharged my sun direct . But I'm not getting channels mentioned in the pack.

I recharged sun direct topup 50 rs in the sun direct website through net banking on 2/12/2020 around 11am. The transaction didn't redirect to the sundirect website page but the amount is deducted from the bank account and the message from the bank is transaction successful.
Smart card no: [protected]
Transaction number bank id: S15838425
epay/to: IBIBO WEB PVT LTD/[protected]

Greetings Sir / Mam
We are using the sun direct for more than 10 years. From 25th Nov. onwards we are not able to watch the sun direct. So we made a complaint and your people also visited and checked and rectified it on 31st Nov. But within an hour the connection failed and informed and they said to change the box. One person came on that day itself and try with nex box but later said that the new box also a bad one. so he said that he would come next day that is 1st Dec to clarify it. But still he is not turned up. we called him the next day he said that he was on some emergency leave and gave his manager number . From that day and the next day onwards we keep on following the manager but not worked out and he spoke rudely too. For the past two days he is not picking my line which is very disappointed. if you are not interest to continue with us we can go with another connection. After getting partial amount for service priorly and not responding and not to the work is ridiculous. Please take the necessary action and do the needful.

Thank You
Dillibabu
[protected].
Address
67 periyakoodal
Shenoynagar
Chennai 600030.
Tamilnadu