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3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
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1021
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Sun Direct reviews & complaints page 29

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B
Bala1197
Dec 26, 2020
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Address: No-8, G.P.nagar, neyveli main road , vadalur

I made a sun dth payment from google pay
the amount debited but transaction failed when i'll get refund
smart card no- [protected]
+1 photos
Sun Direct customer support has been notified about the posted complaint.
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Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
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    G
    Gautam Sai Dasala
    Dec 25, 2020
    Resolved
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    Resolved

    My Smart card no: [protected]
    My Pack: Telugu DPO 3 Package basic
    +1 photos
    Oct 28, 2022
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team.
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      R
      ramya doddipati
      from Delhi, Delhi
      Dec 24, 2020
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      I made recharge for 6 months of amount INR 1199 for No.[protected] using Gpay on 24Dec 2020. My amount got debited from my bank but the recharge did not happen.

      Please resolve this.
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team.
      Reply
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        A
        anjali rexon
        Dec 22, 2020
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        I have recharged for 219 on December 2020 @ 5.47 pm through UPI. Please refund my amount Rs 219
        +1 photos
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team.
        Reply
        anjali rexon's [Complaint's author] reply, Dec 23, 2020
        Smart card no 10616481643
        Dear sir,

        We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

        Regards,
        Sun Direct Team.
        Reply
        anjali rexon's [Complaint's author] reply, Dec 25, 2020
        7034710093
        recharge amount not credited to my bank account
        Reply
        Dear sir,

        As per conversation, customer complaint regarding balance not credited issue same has been resolved from our end .

        Regards,
        Sun Direct Team
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          F
          Firdouskhan N.K
          from Delhi, Delhi
          Dec 18, 2020
          Resolved
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          Resolved

          In Last 6 months SUN direst settop box getting failed 3 times. Im not able to understand what quality equipment they are providing. This is the 3rd time Im facing set top box issue. We are recharging for definite days, due to this device issue we are losing so many days. They are not providing any grace period for such loss days. Why customer need to suffer due to non quality equipment. Logged a ticket with SUN direct awaiting for resolution.
          Complaint Number: SR[protected].
          Hope next time they will provide a better quality set top box.
          Aug 13, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Dec 19, 2020
          Sun Direct Customer Care's response           Dear sir,

          As per conversation, customer complaint regarding signal related issue same has been resolved from our end.

          Regards,
          Sun Direct Team."
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            T
            TAMIL TIMES
            Dec 18, 2020
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            Respected sir;

            Yesterday I recharge my sun direct account Transaction successful but recharge failed.

            I can't receive my refund amount / can't recharged my sun direct account.

            Smart card no : [protected]

            Transaction id : T2012172015159591121254

            Please resolve my issue sir
            +2 photos
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            Dear sir,

            As per conversation, customer enquired about balance not credited issue same has been already resolved

            Regards,
            Sun Direct Team.
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              V
              Vismaya A
              Dec 18, 2020
              Resolved
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              Resolved

              I have a complaint about the regional office of sundirect in kalpetta, the male staff working in that office have no commitment to customers as well as to the company, when I makes a direct payment for dth in yesterday but he didn't make the payment yet this is so irresponsible please take nesseccory action to him
              Dec 18, 2020
              Complaint marked as Resolved 
              I wish that the company have to take responsible action and inform me about that
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Dec 19, 2020
              Sun Direct Customer Care's response               Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team.
              View replies
              Worst service, dealers from chittoor in AP are cheating customers.

              When we asked for upgrade from SD to HD, they told our technician will come to your home and upgrade, once we paid them the upgrade charges they are telling our technician can't visit and refused to refund the amount.

              These guys are selling HD boxes for
              for double rate
              Reply
              Worst service, dealers from chittoor in AP are cheating customers.

              When we asked for upgrade from SD to HD, they told our technician will come to your home and upgrade, once we paid them the upgrade charges they are telling our technician can't visit and refused to refund the amount.

              These guys are selling HD boxes for
              for double rate
              Reply
              R Yogesh's reply, Mar 4, 2021
              Even customer care people are not responding, they are disconnecting call while l'm talking
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                K
                kanisvimal
                Dec 17, 2020
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                Set top box not working
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team.
                Reply
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                  S
                  Suresh Ayyavu
                  from Delhi, Delhi
                  Dec 17, 2020
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                  I have recharged for 230 on December 17 2020 @7.55Am through Google pay. Usually the amount will add within 5 minutes once I recharged. But today it took much time and my GPAY account shows amount paid waiting for confirmation.
                  Customer ID:[protected]
                  Attached the bill details below. Let me know whether it will add soon, If not
                  Kindly refund the amount.
                  +1 photos
                  Sun Direct customer support has been notified about the posted complaint.
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                    S
                    syed barkavi
                    from Powai, Maharashtra
                    Dec 14, 2020
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                    Address: 1/1001 Mosque Street, Pamban - 623521, TamilNadu

                    Dear, Sun TV HD box is not working as expected and its keeping getting OFF which means indication shows GREEN to RED very often, kindly check and let me know.

                    Model : HD - S12IR 30003940

                    SN: NN[protected]

                    CDSN :[protected]
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,
                    Sun Direct Team.
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                      K
                      Kamaladharshini Selvakumar
                      from Powai, Maharashtra
                      Dec 14, 2020
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                      Address: Varthur, Bengaluru

                      I have Recharged to my dish. Still the channels are not coming. It shows viewing is temporarly blocked
                      Sun Direct customer support has been notified about the posted complaint.
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                        P
                        p somu
                        from Powai, Maharashtra
                        Dec 13, 2020
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                        Address: p somasundarm 16/1 kasthuribai street No.1 ganapathy cbe 641006

                        I recharged yesterday for Rs.1, 383 amount debited in my bank account but not added in sun direct account . my smart card No.is[protected] and my cell no. is [protected]
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team.
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                          R
                          rangaroi
                          from Powai, Maharashtra
                          Dec 13, 2020
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                          Dear sir,

                          I have done a recharge of Rs.199 by 12.12.2020 through sbi net banking amount debited but Transaction showed failed.

                          I waited one day, Again 13.12.2020 evening Tried recharge for Rs.196.93 through sbi net banking same problem occured but Amount debited then again tried the same amount in UPI it was same as transaction failed.

                          Totally 3 times failed

                          Total amount - 199+196.93+196.93

                          4 the time I tried through phonepe and the recharge successful..

                          If I call the customer care they said it was not reflected in your account.

                          Kindly pls refund my amount which was failed 3 times.

                          Please do the needful

                          Thanks!
                          +1 photos
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 14, 2020
                          Sun Direct Customer Care's response                           Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team.
                          Dec 15, 2020
                          Updated by rangaroi                           Smart card no [protected]
                          Mobile no - [protected]
                          Dec 19, 2020
                          Updated by rangaroi                           Hi still now I have not received any update from the sundirect
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                            I
                            Indu rani 1958
                            from Powai, Maharashtra
                            Dec 13, 2020
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                            While we tried to recharge through https://www.sundirect.in/QuickRecharge we had 1050 deducted from the bank account.
                            Card number: [protected]
                            We got the message "payment successful but recharge failed". In the transaction history cannot see details about this transaction. The money is not added to the sun direct wallet as well.

                            Customer call number is always sending to the automated message, which does not resolve the issue.

                            Refund my money back.
                            Sun Direct customer support has been notified about the posted complaint.
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                              K
                              Kamalkh
                              Dec 11, 2020
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                              Address: Budheri Pullavakkam Village

                              Hi

                              I am a retaired person, Watch minimal time on TV, I am recharged for FTA package, am unable to view Free channel like SVBC etc.
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,
                              Sun Direct Team.
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                                D
                                ddevaraj
                                from Powai, Maharashtra
                                Dec 8, 2020
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                                Address: 35 JOTHI ILLAM,MAHALAKSHMI NAGAR-6,NANDHIVARAM GUDUVANCHERRY

                                Display indicate E52-32
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                As per conversation, customer complaint regarding signal related issue same has been resolved from our end

                                Regards,
                                Sun Direct Team.
                                Reply
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                                  S
                                  Sathish nt
                                  from Powai, Maharashtra
                                  Dec 7, 2020
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                                  Website: sundirect.in

                                  On December 2 i recharged through my sun direct app amount got deducted but recharge failed then i called customer care they told me to recharge through offline outlet i recharged now working but refund till date customer care people telling same thing
                                  cdsn no, - [protected]
                                  my email [protected]@gmail.com
                                  +1 photos
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                                    R
                                    RAJ KIRAN.V.V
                                    from Powai, Maharashtra
                                    Dec 7, 2020
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                                    I recharged 25rs to sundirect account for subscribing a zee tamil pack through gpay, but the money doens't credited to the sun direct and also channel also not available.so please take the necessary action, thank you
                                    +1 photos
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                                      K
                                      Krish K K
                                      from Powai, Maharashtra
                                      Dec 6, 2020
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                                      Recharged my sun direct . But I'm not getting channels mentioned in the pack.
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,
                                      Sun Direct Team.
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                                        D
                                        dorasam
                                        Dec 6, 2020
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                                        I recharged sun direct topup 50 rs in the sun direct website through net banking on 2/12/2020 around 11am. The transaction didn't redirect to the sundirect website page but the amount is deducted from the bank account and the message from the bank is transaction successful.
                                        Smart card no: [protected]
                                        Transaction number bank id: S15838425
                                        epay/to: IBIBO WEB PVT LTD/[protected]
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,
                                        Sun Direct Team.
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