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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
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Sun Direct reviews & complaints page 29

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G
gowthamgowtham
Dec 26, 2020
Resolved
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Address: Papparapatti, Dharmapuri, Tamilnadu.

Hello sir. One day before I was recharge Rs 998 and old balance Rs 3.
I'm planed to subscribe Rs 999 special offers Tamil DPO 1 pack but Kanada pack is activated. I don't know.
I need not Kanada pack. I need Tamil DPO 1 pack Rs 999. Kindly Please activate this pack. If you don't do this. Please sorry I change another DTH service..
Dec 28, 2020
Complaint marked as Resolved 
Complaints not resolved sir. Customer care nobody still contact me. Kindly please solve my problem. If you have not resolve it.i can change other DTH service. 10 years I'm sun direct customer. 1st time I faced this problem.
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
Reply
gowthamgowtham's [Complaint's author] reply, Dec 27, 2020
Smart card no:75248278964
Mobile no:8526689856
Name:Krishnan.
Smart card no:[protected]

Mobile no:[protected]
Reply
Dear sir,

As per conversation, customer complaint regarding wrong deal issue same has been resolved from our end.

Regards,
Sun Direct Team.
Reply
gowthamgowtham's [Complaint's author] reply, Dec 31, 2020
Thank you so much for your service sir.
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    B
    Bala1197
    Dec 26, 2020
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    Address: No-8, G.P.nagar, neyveli main road , vadalur

    I made a sun dth payment from google pay
    the amount debited but transaction failed when i'll get refund
    smart card no- [protected]
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team.
    Reply
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      G
      Gautam Sai Dasala
      Dec 25, 2020
      Resolved
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      Resolved

      My Smart card no: [protected]
      My Pack: Telugu DPO 3 Package basic
      Oct 28, 2022
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team.
      Reply
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        R
        ramya doddipati
        from Delhi, Delhi
        Dec 24, 2020
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        I made recharge for 6 months of amount INR 1199 for No.[protected] using Gpay on 24Dec 2020. My amount got debited from my bank but the recharge did not happen.

        Please resolve this.
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team.
        Reply
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          A
          anjali rexon
          Dec 22, 2020
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          I have recharged for 219 on December 2020 @ 5.47 pm through UPI. Please refund my amount Rs 219
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,
          Sun Direct Team.
          Reply
          anjali rexon's [Complaint's author] reply, Dec 23, 2020
          Smart card no 10616481643
          Dear sir,

          We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

          Regards,
          Sun Direct Team.
          Reply
          anjali rexon's [Complaint's author] reply, Dec 25, 2020
          7034710093
          recharge amount not credited to my bank account
          Reply
          Dear sir,

          As per conversation, customer complaint regarding balance not credited issue same has been resolved from our end .

          Regards,
          Sun Direct Team
          Reply
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            F
            Firdouskhan N.K
            from Delhi, Delhi
            Dec 18, 2020
            Resolved
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            Resolved

            In Last 6 months SUN direst settop box getting failed 3 times. Im not able to understand what quality equipment they are providing. This is the 3rd time Im facing set top box issue. We are recharging for definite days, due to this device issue we are losing so many days. They are not providing any grace period for such loss days. Why customer need to suffer due to non quality equipment. Logged a ticket with SUN direct awaiting for resolution.
            Complaint Number: SR[protected].
            Hope next time they will provide a better quality set top box.
            Aug 13, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Dec 19, 2020
            Sun Direct Customer Care's response             Dear sir,

            As per conversation, customer complaint regarding signal related issue same has been resolved from our end.

            Regards,
            Sun Direct Team."
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              T
              TAMIL TIMES
              Dec 18, 2020
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              Respected sir;

              Yesterday I recharge my sun direct account Transaction successful but recharge failed.

              I can't receive my refund amount / can't recharged my sun direct account.

              Smart card no : [protected]

              Transaction id : T2012172015159591121254

              Please resolve my issue sir
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear sir,

              As per conversation, customer enquired about balance not credited issue same has been already resolved

              Regards,
              Sun Direct Team.
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                V
                Vismaya A
                Dec 18, 2020
                Resolved
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                Resolved

                I have a complaint about the regional office of sundirect in kalpetta, the male staff working in that office have no commitment to customers as well as to the company, when I makes a direct payment for dth in yesterday but he didn't make the payment yet this is so irresponsible please take nesseccory action to him
                Dec 18, 2020
                Complaint marked as Resolved 
                I wish that the company have to take responsible action and inform me about that
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Dec 19, 2020
                Sun Direct Customer Care's response                 Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team.
                View replies
                Worst service, dealers from chittoor in AP are cheating customers.

                When we asked for upgrade from SD to HD, they told our technician will come to your home and upgrade, once we paid them the upgrade charges they are telling our technician can't visit and refused to refund the amount.

                These guys are selling HD boxes for
                for double rate
                Reply
                Worst service, dealers from chittoor in AP are cheating customers.

                When we asked for upgrade from SD to HD, they told our technician will come to your home and upgrade, once we paid them the upgrade charges they are telling our technician can't visit and refused to refund the amount.

                These guys are selling HD boxes for
                for double rate
                Reply
                R Yogesh's reply, Mar 4, 2021
                Even customer care people are not responding, they are disconnecting call while l'm talking
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                  K
                  kanisvimal
                  Dec 17, 2020
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                  Set top box not working
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team.
                  Reply
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                    S
                    Suresh Ayyavu
                    from Delhi, Delhi
                    Dec 17, 2020
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                    I have recharged for 230 on December 17 2020 @7.55Am through Google pay. Usually the amount will add within 5 minutes once I recharged. But today it took much time and my GPAY account shows amount paid waiting for confirmation.
                    Customer ID:[protected]
                    Attached the bill details below. Let me know whether it will add soon, If not
                    Kindly refund the amount.
                    Sun Direct customer support has been notified about the posted complaint.
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                      S
                      syed barkavi
                      from Powai, Maharashtra
                      Dec 14, 2020
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                      Address: 1/1001 Mosque Street, Pamban - 623521, TamilNadu

                      Dear, Sun TV HD box is not working as expected and its keeping getting OFF which means indication shows GREEN to RED very often, kindly check and let me know.

                      Model : HD - S12IR 30003940

                      SN: NN[protected]

                      CDSN :[protected]
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,
                      Sun Direct Team.
                      Reply
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                        K
                        Kamaladharshini Selvakumar
                        from Powai, Maharashtra
                        Dec 14, 2020
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                        Address: Varthur, Bengaluru

                        I have Recharged to my dish. Still the channels are not coming. It shows viewing is temporarly blocked
                        Sun Direct customer support has been notified about the posted complaint.
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                          P
                          p somu
                          from Powai, Maharashtra
                          Dec 13, 2020
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                          Address: p somasundarm 16/1 kasthuribai street No.1 ganapathy cbe 641006

                          I recharged yesterday for Rs.1, 383 amount debited in my bank account but not added in sun direct account . my smart card No.is[protected] and my cell no. is [protected]
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team.
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                            R
                            rangaroi
                            from Powai, Maharashtra
                            Dec 13, 2020
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                            Dear sir,

                            I have done a recharge of Rs.199 by 12.12.2020 through sbi net banking amount debited but Transaction showed failed.

                            I waited one day, Again 13.12.2020 evening Tried recharge for Rs.196.93 through sbi net banking same problem occured but Amount debited then again tried the same amount in UPI it was same as transaction failed.

                            Totally 3 times failed

                            Total amount - 199+196.93+196.93

                            4 the time I tried through phonepe and the recharge successful..

                            If I call the customer care they said it was not reflected in your account.

                            Kindly pls refund my amount which was failed 3 times.

                            Please do the needful

                            Thanks!
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 14, 2020
                            Sun Direct Customer Care's response                             Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team.
                            Dec 15, 2020
                            Updated by rangaroi                             Smart card no [protected]
                            Mobile no - [protected]
                            Dec 19, 2020
                            Updated by rangaroi                             Hi still now I have not received any update from the sundirect
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                              I
                              Indu rani 1958
                              from Powai, Maharashtra
                              Dec 13, 2020
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                              While we tried to recharge through https://www.sundirect.in/QuickRecharge we had 1050 deducted from the bank account.
                              Card number: [protected]
                              We got the message "payment successful but recharge failed". In the transaction history cannot see details about this transaction. The money is not added to the sun direct wallet as well.

                              Customer call number is always sending to the automated message, which does not resolve the issue.

                              Refund my money back.
                              Sun Direct customer support has been notified about the posted complaint.
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                                K
                                Kamalkh
                                Dec 11, 2020
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                                Address: Budheri Pullavakkam Village

                                Hi

                                I am a retaired person, Watch minimal time on TV, I am recharged for FTA package, am unable to view Free channel like SVBC etc.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team.
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                                  D
                                  ddevaraj
                                  from Powai, Maharashtra
                                  Dec 8, 2020
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                                  Address: 35 JOTHI ILLAM,MAHALAKSHMI NAGAR-6,NANDHIVARAM GUDUVANCHERRY

                                  Display indicate E52-32
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  Dear sir,

                                  As per conversation, customer complaint regarding signal related issue same has been resolved from our end

                                  Regards,
                                  Sun Direct Team.
                                  Reply
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                                    S
                                    Sathish nt
                                    from Powai, Maharashtra
                                    Dec 7, 2020
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                                    Website: sundirect.in

                                    On December 2 i recharged through my sun direct app amount got deducted but recharge failed then i called customer care they told me to recharge through offline outlet i recharged now working but refund till date customer care people telling same thing
                                    cdsn no, - [protected]
                                    my email [protected]@gmail.com
                                    Sun Direct customer support has been notified about the posted complaint.
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                                      R
                                      RAJ KIRAN.V.V
                                      from Powai, Maharashtra
                                      Dec 7, 2020
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                                      I recharged 25rs to sundirect account for subscribing a zee tamil pack through gpay, but the money doens't credited to the sun direct and also channel also not available.so please take the necessary action, thank you
                                      Sun Direct customer support has been notified about the posted complaint.
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                                        K
                                        Krish K K
                                        from Powai, Maharashtra
                                        Dec 6, 2020
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                                        Recharged my sun direct . But I'm not getting channels mentioned in the pack.
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,
                                        Sun Direct Team.
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