Sun Direct Complaints & Reviews

Have recharged my dth through sun direct app rs.225 for telugu dpo1 pack.. Money was debited through google pay and amount not reflected in my account.. I called customer care too but they are not responding well.. I don't understand why it takes too much time to reflect in our account... I want to get it recharge now else i want my money back...

My smart card no: [protected]
Proof is attached below

Team,

Please note when i added rs 500 to sun direct account gst was deducted and again when i chose a add-on pack gst was deducted. Why am charged twice for one benefit?

I already raised a ticket and no proper response yet and this is happening second time and am sure it's happening with people doing online.
My smart card numbe - smart card number... [protected]
Please check and update.

Dear sir/ma'am,
I had done recharge of add on channel but still add on channel are not added to dish tv.
I hope you will provide me favourable solution.

Name : melvin miranda

Smart card no.. : [protected]

Phone number: [protected]

I have done 6 month recharge through online on my old set top box which is damaged now. I have brought a new set top box from a nearby store and I want to transfer the amount from old set top box to new one. When I contacted the store they told me that since I had done online recharge this can be done only from Sun direct customer care. Kindly do the needful.

Old Set top box Smart Card Number - [protected]
Registered Mobile number - [protected]

New set top box CSDSN number - [protected]

I have done my recharge to my old sun direct dth account (Smart card no : [protected]) which is not in use. Now i wanted to transfer that recharge to my new account (Smart card no : [protected]). I called sun direct customer care many times but they are telling it will happen in 24 hours everyday but it's not happening. It's been more than 10 days now but no solution.

Either transfer my recharge to my new account or refund immediately i will recharge to my new account. This is hectic now.

I paid 1059 recharge through sun direct website via amazon pay.

My transaction reference number: 23510029

Sun direct customer care is very bad while talking they are cut my call or sometime they are not picking my call.

I also for my complaint through mail but it's also no response.

Please rectify this issue as soon as possible.

Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [protected]R. The issue is continuing 2 days. Kindly do the needful to resolve this.

I have mistakenly added the amount of Rs 260 in sun direct wallet.
Please refund the amount to my bank account....

I have been recharged my dth at sun direct.com with the google pay it have been credited with my bank but i did not get the money in sun direct balance

Iam recharged Rs.25 but not received money to sun direct app

Smartcard no : [protected]
Arjun

I recharged in sundirect website for 1000 rupees on 18 august 2020. Transaction successful but recharge failed (I seen in window screen after recharge).
I made a amazon pay wallet payment in sundirect website.
More than 1 month going to over. But still not refunded given by sundirect to my amazon pay.

Sundirect is cheating my 1000 rupees by saying that they didn't have that amount.
But in my side, transaction is successful.
Transaction id: [protected]
Sundirect transaction reference:
22089329

How much you take to refund my money??? 1 month over

Refund my money back

Hi,

I have recharged my dth on 9th september 2020 for monthly plan ₹199. Smart number: [protected].
The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through amazon pay. Transaction reference no: 23210600.
Please refund my payment and confirm me.

Hi,

I have recharged my dth on 9th september 2020 for monthly plan ₹199.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through amazon pay. Transaction reference no: 23210600.
Please refund my payment and confirm me.

I am recharged another sun direct account how to refund my money to my sun direct id

Dear sir/madam i am residing in damarasingi village, pin-535217, vizianagaram (Andhra pradesh) and we are using your sun dth network for the past 15 years. I am facing problem with set top box no power issue by giving complaint to customer care center (Complaint no_ sr[protected] the problem is while we watching tv suddenly the setup box power is going off iam raised a complaint on 4th of this month and they have given me complaint no 1-[protected] they said that it would be cleared within 48 hrs, but till today they didn’t do anything and again i called and asked they said the complaint is kept open today they will clear it but nobody has come. Previously one who installed i called them and there that lady said today i will send by evening (On that day) but no response at all. Can you tell me the warranty period for the replacement the person who installed they said i month only and in call center they said 4 months so need have to pay for the replacement if it is under warranty. I told them just 2 months passed according to on that day. Which is truth i month or 4 months. Any how the service is very worst and this is the second time i am mailing you. Take action.

Company has offered recharge with Rs. 295, u get two months validity. I contacted customer care executives, they have guided me to recharge through sundirect app... N inform us. We will activate the plan. I did the same. But I did not receive the offer.

Please take appropriate action against the staff n company...
My sundirect dth no. [protected]

Phone no
[protected], ,

Please listen call recordings of the company with me in the month of July2020

I have mistakenly recharged on a wrong smart card number [protected] of ₹225 telugu dpo pack1 on 30 aug 2020 with subdirect app. Could you please reverse this transaction to my correct smart card number [protected].

I with reference to above smart card # recharged for 6 months on 7 april 2020 for rs 1179/-, but i have received service for only 4 months ie till 30 aug 2020, when i started complaining the same, sun direct executives ignored completely.

Regards
A. Jaganath raju
M [protected]

Worst customer service
Giving sun direct customer service 1 is also too much. It has the worst customer service and representatives have zero knowledge. They hang up the call on face when u tell them your query.

All the customer care number are wast

You cannot change your pack by online. Only recharge you can do.

After recharge it takes years to get the channel on tv.

Worst customer service ever!

No proper response nor proper network
I’m using sun direct from past 3 years. A horrible experience. No proper customer service. Even if it’s recharged. It will take almost 2 days to update. Proper updation of topups should be displayed in the website. A little bit of wind and rain the network is gone. Even if we call customer service they don’t respond properly.

Yesterday I made recharge of Tamil dpo for rs.199/-, my amount is debited from wallet, but no recharge done

Hi this is rajesh here. I would like to raise a complaint against sundirect dth for improper billing against my subscriber id [protected]. My subscription was ended on 22nd july 2020 and when i have recharged for 1 month then my subscription end date was 21 august (So it's clear that i lost 1 day of service). Similarly for the current month also. Here i am losing 1 day whenever i recharge every month.

Overall i lost 2 days of subscription though i have paid the fees. I have raised a complaint over customer care chat but no response. Please resolve this on priority.

Thanks
Rajesh
Sundirect subscriber id - [protected]
Contact - [protected]