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Sun Direct Complaints & Reviews

3.1

Updated: May 19, 2026

Complaints 2485

Resolved

1464

Unresolved

1021

Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍

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Sun Direct reviews & complaints page 27

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Sir/Madam
I have recharged my dth through sun direct app for Rs. 289. The Money was debited from my account through google pay but the recharge is not reflected in my account. I called customer care too but they are not responding. I want to get it recharged or get credited in my account.

Aug 13, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Apr 30, 2021

Updated by Panagar Smart Card Number=[protected]

Verified Support

May 03, 2021

Sun Direct Customer Care's response Dear sir,

We tried to contacting you in the number mentioned in your account but we could not able to reach you. Please provide us your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team

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P

Panagar

May 4, 2021

Hello,
The issue is resolved by customer care.

Thank you

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Address: tumkur yallapura

I recharged sundirect in google pay by sundirect official web money is deducted but it shows recharge status is failed

Apr 30, 2021

Complaint marked as Resolved

8495060894

Sun Direct customer support has been notified about the posted complaint.

Apr 30, 2021

Updated by Varun Varu11 Satellite, Cable DTH TV
Sun Direct
[Resolved] Sun Direct — Money related
V
Varun Varu11
Apr 30, 2021

I recharged sundirect in google pay by sundirect official web money is deducted but it shows recharge status is failed
Money related

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I recharged my sundirect account by quick recharge link( CR-ID is CR[protected] and REF[protected] through phonepe (Transaction ID- T2104291341086714557212) . Transaction of 351/- was successful but recharge was failed. Money got deducted from my bank account.
When I contacted customer support they mentioned they are not responsible for money deduction.
So please look in to this issue and provide refund.

May 8, 2021

Complaint marked as Resolved

Support team contacted through phone call, discussed regarding the issue and and amount has been credited to account balance. Thank you.

Sun Direct customer support has been notified about the posted complaint.

Verified Support

May 01, 2021

Sun Direct Customer Care's response Dear sir,

As per the conversation customer complaint regarding balance not credited issue same has been resolved

Regards,
Sun Direct Team

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Website: www.sundirect.in

Card no [protected]
Please do refund and help me out with the solution

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 29, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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I have recharged from Google pay... payment is successful to sundirect private limited but pack is not being shown.

Sun Direct customer support has been notified about the posted complaint.

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Address: Warangal

Plzz solve

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 29, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team"

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I am not able to view the channels for which I paid money. Paid through sundirect wallet. Reduced wallet amount but not able to view the channels. Also another Amount of 255 is deducted from my bank account but it neither reflected in sundirect account nor amount refunded. Please attend to my complaint urgently.

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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Address: kardarnahalli thandya karnataka

I am a customer with the smard card number : [protected]
i have done a successful recharge of rs 1469 today dated 28 th april 2021 but i am unable to view the channels as it shows that the service is currently srambled .hence i request for a speedy resolve of my problem.I have tried to connect to your customer support number but no operatior is available hence in this critical stage of lockdown i need a speedy recovery of my account

Aug 13, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2021

Sun Direct Customer Care's response Dear sir,

As per the conversation customer requested plan Kannada Value Package Basic Subscription 6 Months Renewal already activated .

Regards,
Sun Direct Team

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Sir/Madam
[protected]
The above number is recharged with the amount 237 on 22 April.
The money debited from my account and showed transaction failed.
Till now the recharge not done and the money didn't refunded.
So kindly look into this and solve my problem as soon as possible
Thanking You

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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Address: Nagarkurnool dist pin code 509209

Getting error e48-32no signal please check cable connection to antina
plz resolve my problem..

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
"

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Hi team,

I paid recharge from phone pay two days ago. Money got deducted. But the following screen shot is appearing even after I paid money. So, I paid again after 2 days please, find my transaction details for two times. Money fot deducted but no change in the screen. We are not able to view any channel. Please get back to us [protected] and try to refund our money.

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

Sun Direct Customer Care's response Dear sir,

As per the conversation customer requested plan Telugu Super Package Basic Subscription Monthly Renewal already activated .

Regards,
Sun Direct Team

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Hi
I have recharged rs 211 through my google pay but recharge couldn’t reflected yet.my money debited from my account I was using online recharge.please do the need ful otherwise please refund my money. If you want more details please contact me
My call back number is [protected]

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

"Dear sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team
"

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Sundirect recharge, money deducted but recharge not done

Aug 7, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

"Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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Recharge not successful but money is deducted from my account plzzz solve my issue immediately..

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 28, 2021

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
"

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Address: no 21 of 118/2 6th cross manganahally road Ullal Main road Ullal, BANGALORE

Sir,
Name: Krishna Moorthy A
[protected]
MY CDSN NO. IS [protected]
I have paid today at 13.45pm Rs.260. to sundirect as one month subscription to continue the kannada pack, through online banking (INB) of SBI, with ref no. [protected]IGALAAYNKN8.
IGALAAYKN8.
The above payment seems to be not updated.
Please update the above payment against my above CSDN no.

Aug 13, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

Sun Direct Customer Care's response Dear sir,

As per the conversation customer requested plan HD Kannada DPO A1 Package Basic Subscription Monthly Renewal already activated .

Regards,
Sun Direct Team

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Address: Trivandrum

There message at the bottom "welcome to Sun direct and thank you..." Is blocking the scroll messages that each channel ID displaying. Please tell me a way to stop this welcome and thank you message. Welcome and thank you messages make meaning on the first or second day o[censored]se. it is a nuisance if someone welcomes and thank you every day. Please stop this nonsense.
Suresh Balaraman

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 24, 2021

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
"

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Smart card no / CDSN
[protected]
Mob no: [protected]
Just clarify, the following channels are not available now but was posted available in your website when I was recharging on 18.04.21. This is very unethical and Sundirect has to fix it immediately. If I would have known before my recharge then I would have recharged other pack.

CH.NO. NAME
401 Movies Now
403 Romedy now
407 MNX
552 Times Now
557 India Today
568 BBC News

Please look into this and fix it to get these channels on.

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 24, 2021

Verified Support

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
"

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Address: 2/975, mugappair west, chennai. 600 037

Setofbox not working. settoff box automatically off.
my phone no. [protected]

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 23, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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Today in the morning I subscribed 3 months basic telugu economy pack. The subscription is not activated till now. When I consulted the helpline they did nothing and told me that there is a problem in the set top box . Actually Zee telugu pack is running now. The telugu economy pack is not activated, The screen shows that I should subscribe the pack. What should I do now? Unless return my subscription money and I will move to another service. My CDSN no is [protected]. Please take necessary action in this matter.

Aug 13, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2021

Sun Direct Customer Care's response Dear sir,

As per the conversation customer requested plan Telugu Economy Package Basic Subscription 3 Months Renewal already activated he receive the picture issue was resolved

Regards,
Sun Direct Team.

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Amount of Rs.277 is debited from account but not recharged the sundirect

Aug 6, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Apr 21, 2021

Verified Support

Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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