Sun Direct Complaints & Reviews

Hi Sir,

I've a SUN DTH connection (SmartCard / CDSN No - [protected], CR-ID - CR[protected] with a pack called Malayalam DPO-1 that costs RS 219 including GST.

The above specified pack has couple of Paid news channels such as NDTV, CNBC etc (Attaching the list for your reference),

Since I'm not interested in those news channels, I've requested a swap to those paid news channels with WION news by calling the customer care by[protected]:34 to their Toll free number ([protected])

The customer care executive rejected my request by claiming, the pack cannot be altered and I can only add Wion News by topping up and cannot remove NDTV (I've the call recording for the same)

I consider this behavior is against the trai rules which allows customers to enjoy full freedom in terms of paid channels.

Could you please register this complaint since I'm considering this DTH provider behavior against my freedom of selection of channels. I'm attaching the screenshots for the same.

I recharged my sundirect account online through phonepe two times . Transaction was successful but recharge was failed. Money got deducted from my bank account
My transaction I'ds are T2102051919257297061088 and T2102051932116957685020

I recharged my sundirect account for 2 times ..transaction was successful but recharge was failed..I did not again credited with money

When I tried to recharge for my card the payment was successful but the recharge fails. They don't offer any support or refund in this manner and just say the card is invalid.

Could not provide on time service and no supporting for resolving issues for FTA pack.

Sun direct company charged Rs.3400 and is showing only Rs.2750 in app...the distributor or agent is also not responding ...I have call several times to customer care number of sun direct ... again and again after hearing all the matter the tele caller said that we will call you back...but never ever called back...I am also sharing my distributor number ..his name is Ram mobile no [protected]...

I have a new connection of sun direct...my sun direct app is showing Total of Rs.2749 as first time installation and package charged for 6 months...BUT... company's distributor or agent has charged Rs.3400 for the same..he has told me that balance amount of[protected]=Rs.650 is my profit, because Sun direct is not giving any commission or incentives to him so he is charging extra amount...he also said that ...IF I WISH TO COMPLAIN ABOUT THIS THEN I CAN DO ... NOTHING WILL HAPPEN...how can a company like sun direct and their representatives can CHEAT public in such a brutal manner...DEAR AITHORITIES YOU ARE REQUESTED TO PLEASE INTERVENE AND HELP ME AND OTHER CONSUMERS LIKE ME

No signal is coming. e52-32 searching signal please contact service provider for further information this matter is coming on the screen regularly the defect is attending temporarily. still same is appearing on the screen.

I made my payment for sundirect recharge of 294rupees subscription pack around 11:47am through sundirect app using upi transaction from phonepay. The transaction was successful but not reflected on sundirect app and showing got failed. And channel was not displayed. Please notify this problem and make a solution as soon as possible. Here I am attaching transactions details

I have tried to recharge my account. But failed twice. Rechrge for 3 months deducted 630 deducted from account. Ie 2times 1260 deducted. Rechaged not yet.i tried to log in to get back my amount but failed. Please add my amount to account. Or send it to back to bank account. This happened 3rd feb evening 5.35

Account Name: Sivanthaammal
CDSN No: [protected]
Today I recharge my sundirect account for Rs.1059 through Google pay by a request from sundirect app. My recharge transaction ID is[protected]. But in the Sundirect app, it is saying that recharge failed. When I called the customer care, they said that the recharge didn't reflect in their system and asked me to wait for one hour. Still now my recharge didn't get reflect in the Sundirect app.

I have recharged my sun direct for three months for the cost of Rs 639. The amount paid through Google pay. The amount has been debited from my account but account not activated yet.

Smart Card No: [protected]

I have made recharge for additional two channels on sun direct website on Feb 01 20121 at 7:30 pm. My money from the account got debited but it was showing recharge failure and I am not getting those channels.
I cannot contact sun direct cause they are not available it says. I want my money back or I want channel to be streamed.

If i recharge of 500 to sundirect the balance will show only 430. If i subscribe for any pack the additional gst will get charge, how many times gst will charge for the same amount...

Zee picture kannada, zee thirai, dangal kannada, raj music kannada many channels launched longback but it is not available in sundirect

I made recharge 225/- for 1 month subscription renewal on 30.01.21, but channels not activated till evening, i made a complaint at 7 pm on the same day but issue not resolved, again called to customer care on 31.01.21 at 11.45 they said will be activated in 1 hour, again called at 7.26 pm they told the same, but issue not resolved,
My sundirect smart card number

[protected],
mobile number-[protected]

And they are charging very high amount in the form of package, please decrease amount in package plans for the interest of public

Sundirect recharge amount got debited from my account. Recharge done through googlepay. But the sundirect recharge was not successful.

I done recharge to sundirect DTH TV broadcast service through Amazon pay on 29 November 2020 of amount 2999 but amount not credited to sundirect DTH account and showing nill balance. I approached both sundirect and Amazon pay customer care but didn't solve my problem.they telling Amazon pay we have done recharge successful and sundirect send us operator reference number BT[protected].so sundirect not recharge your account.they told your problem can be solve by trai. so please refund my money to my account or recharge with that money.so please solve my problem as soon as possible.

I have recharged 1199 package using my phone number [protected] and it got routed to some other Sun Direct Account. This happened twice and lost money.

My Sun Direct Account : [protected]

My Phonenumber [protected] is tagged to other Sun Direct account : [protected]. This is causing problem in my rechage and lost amount twice.

Kindly check and reverse the amount on priority.

I did payment subscription of 3months in sundirect app through Google pay and shows as payment was completed and money was deducted. But didn't recharged and transaction was empty in sundirect app.