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Sun Direct Complaints & Reviews

www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
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Sun Direct reviews & complaints page 27

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S
Sowjanya199978
from Gaddi Annaram, Telangana
Feb 5, 2021
Resolved
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I recharged my sundirect account for 2 times ..transaction was successful but recharge was failed..I did not again credited with money
+2 photos
Feb 5, 2021
Complaint marked as Resolved 
I recharged my sundirect account online through payu..money got deducted from my bank account but the recharge failed
Sun Direct customer support has been notified about the posted complaint.
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    A
    Aswin Chandrasekaran
    from Powai, Maharashtra
    Feb 5, 2021
    Resolved
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    Resolved

    When I tried to recharge for my card the payment was successful but the recharge fails. They don't offer any support or refund in this manner and just say the card is invalid.
    +1 photos
    Aug 9, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team.
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      M
      Muralikrishna Pasupuleti
      from Powai, Maharashtra
      Feb 5, 2021
      Resolved
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      Resolved

      Could not provide on time service and no supporting for resolving issues for FTA pack.
      Aug 9, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team."
      Reply
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        P
        Pramod_hindmotor
        from Kolkata, West Bengal
        Feb 5, 2021
        Resolved
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        Resolved

        Address: Marwadi Patty, Bhadrakali Hooghly West Bengal pin code 712232

        Sun direct company charged Rs.3400 and is showing only Rs.2750 in app...the distributor or agent is also not responding ...I have call several times to customer care number of sun direct ... again and again after hearing all the matter the tele caller said that we will call you back...but never ever called back...I am also sharing my distributor number ..his name is Ram mobile no [protected]...
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Feb 07, 2021
        Sun Direct Customer Care's response         Dear sir,

        As per conversation, customer complaint regarding new connection info given same has been clarified

        Regards,
        Sun Direct Team.
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          P
          Pramod_hindmotor
          from Kolkata, West Bengal
          Feb 5, 2021
          Resolved
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          Address: Marwadi Patty. Bhadrakali Hooghly West Bengal.pin 712232

          I have a new connection of sun direct...my sun direct app is showing Total of Rs.2749 as first time installation and package charged for 6 months...BUT... company's distributor or agent has charged Rs.3400 for the same..he has told me that balance amount of[protected]=Rs.650 is my profit, because Sun direct is not giving any commission or incentives to him so he is charging extra amount...he also said that ...IF I WISH TO COMPLAIN ABOUT THIS THEN I CAN DO ... NOTHING WILL HAPPEN...how can a company like sun direct and their representatives can CHEAT public in such a brutal manner...DEAR AITHORITIES YOU ARE REQUESTED TO PLEASE INTERVENE AND HELP ME AND OTHER CONSUMERS LIKE ME
          +1 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Feb 08, 2021
          Sun Direct Customer Care's response           Dear sir,

          As per conversation, customer complaint regarding new connection info given same has been clarified.

          Regards,
          Sun Direct Team.
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            S
            shynaraju
            from Bellary, Karnataka
            Feb 4, 2021
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            Address: phone no. 8281066864. angamaly kerala

            No signal is coming. e52-32 searching signal please contact service provider for further information this matter is coming on the screen regularly the defect is attending temporarily. still same is appearing on the screen.
            Sun Direct customer support has been notified about the posted complaint.
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              J
              Jivithesh
              Feb 4, 2021
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              Address: 5-6-137/2/3 dayarguda, kukatpally, Devi nagar road no 2

              I made my payment for sundirect recharge of 294rupees subscription pack around 11:47am through sundirect app using upi transaction from phonepay. The transaction was successful but not reflected on sundirect app and showing got failed. And channel was not displayed. Please notify this problem and make a solution as soon as possible. Here I am attaching transactions details
              +1 photos
              Sun Direct customer support has been notified about the posted complaint.
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                C
                Chilmakuri neeelima
                Feb 4, 2021
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                I have tried to recharge my account. But failed twice. Rechrge for 3 months deducted 630 deducted from account. Ie 2times 1260 deducted. Rechaged not yet.i tried to log in to get back my amount but failed. Please add my amount to account. Or send it to back to bank account. This happened 3rd feb evening 5.35
                Sun Direct customer support has been notified about the posted complaint.
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                  V
                  vasanthbe14
                  Feb 3, 2021
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                  Account Name: Sivanthaammal
                  CDSN No: [protected]
                  Today I recharge my sundirect account for Rs.1059 through Google pay by a request from sundirect app. My recharge transaction ID is[protected]. But in the Sundirect app, it is saying that recharge failed. When I called the customer care, they said that the recharge didn't reflect in their system and asked me to wait for one hour. Still now my recharge didn't get reflect in the Sundirect app.
                  +1 photos
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  I recharged for 630 RS yesterday, and my account also deducted in my account balance.
                  But it is not reflected in TV and customer care officials says that amount is not still added in ur DTH account.
                  My DTH account no is [protected]
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                    P
                    Prabu Vibi
                    from Saint Thomas Mount, Tamil Nadu
                    Feb 1, 2021
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                    Address: Salem

                    I have recharged my sun direct for three months for the cost of Rs 639. The amount paid through Google pay. The amount has been debited from my account but account not activated yet.

                    Smart Card No: [protected]
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,
                    Sun Direct Team."
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,
                    Sun Direct Team."
                    Reply
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                      M
                      Manideep _here
                      Feb 1, 2021
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                      Address: Siddipet,Telangana
                      Website: www.sundirect.in

                      I have made recharge for additional two channels on sun direct website on Feb 01 20121 at 7:30 pm. My money from the account got debited but it was showing recharge failure and I am not getting those channels.
                      I cannot contact sun direct cause they are not available it says. I want my money back or I want channel to be streamed.
                      +2 photos
                      Sun Direct customer support has been notified about the posted complaint.
                      Feb 04, 2021
                      Updated by Manideep _here                       Sun Direct is not at all responding for the problem. All their customer care lines are busy it says, customer care support through app is also so bad and this shows how negligent they are towards customer. My money got deducted at the very minute but there is no response still from 4 days. They as Fast in looting Money more than giving service to customer.
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                        S
                        Sandeep Tn
                        Feb 1, 2021
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                        Resolved

                        Gst charging more in sundirect

                        If i recharge of 500 to sundirect the balance will show only 430. If i subscribe for any pack the additional gst will get charge, how many times gst will charge for the same amount...
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                        S
                        Sandeep Tn
                        Feb 1, 2021
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                        Zee picture kannada, zee thirai, dangal kannada, raj music kannada many channels launched longback but it is not available in sundirect
                        Sun Direct customer support has been notified about the posted complaint.
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                          J
                          Jeevan Kota
                          Jan 31, 2021
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                          Address: Kota jeevan,khammmam,telangana state
                          Website: Sundirect mobile app

                          I made recharge 225/- for 1 month subscription renewal on 30.01.21, but channels not activated till evening, i made a complaint at 7 pm on the same day but issue not resolved, again called to customer care on 31.01.21 at 11.45 they said will be activated in 1 hour, again called at 7.26 pm they told the same, but issue not resolved,
                          My sundirect smart card number

                          [protected],
                          mobile number-[protected]

                          And they are charging very high amount in the form of package, please decrease amount in package plans for the interest of public
                          Sun Direct customer support has been notified about the posted complaint.
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                            S
                            Saisree Lakshmi Borra
                            Jan 31, 2021
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                            Sundirect recharge amount got debited from my account. Recharge done through googlepay. But the sundirect recharge was not successful.
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            """Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team."""
                            Reply
                            Saisree Lakshmi Borra's [Complaint's author] reply, Feb 2, 2021
                            Smart card number 70444869765
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                              V
                              Valibaba
                              from Hyderabad, Telangana
                              Jan 28, 2021
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                              I done recharge to sundirect DTH TV broadcast service through Amazon pay on 29 November 2020 of amount 2999 but amount not credited to sundirect DTH account and showing nill balance. I approached both sundirect and Amazon pay customer care but didn't solve my problem.they telling Amazon pay we have done recharge successful and sundirect send us operator reference number BT[protected].so sundirect not recharge your account.they told your problem can be solve by trai. so please refund my money to my account or recharge with that money.so please solve my problem as soon as possible.
                              +4 photos
                              Sun Direct customer support has been notified about the posted complaint.
                              Jan 28, 2021
                              Updated by Valibaba                               We not received any update from sundirect DTH
                              Jan 28, 2021
                              Updated by Valibaba                               Not resolved yet
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                                N
                                Naseer260
                                from Chipurupalle, Andhra Pradesh
                                Jan 28, 2021
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                                I have recharged 1199 package using my phone number [protected] and it got routed to some other Sun Direct Account. This happened twice and lost money.

                                My Sun Direct Account : [protected]

                                My Phonenumber [protected] is tagged to other Sun Direct account : [protected]. This is causing problem in my rechage and lost amount twice.

                                Kindly check and reverse the amount on priority.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                """Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team.""
                                "
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                                  M
                                  Medicalnews Holistics
                                  from Hyderabad, Telangana
                                  Jan 27, 2021
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                                  I did payment subscription of 3months in sundirect app through Google pay and shows as payment was completed and money was deducted. But didn't recharged and transaction was empty in sundirect app.
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  """Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,
                                  Sun Direct Team.""
                                  "
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                                    P
                                    Pramod_hindmotor
                                    from Kolkata, West Bengal
                                    Jan 26, 2021
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                                    Sir/Madam, I am a new subscriber of sun direct dth...my CDSN no is [protected]. Basically I belong to Hindi speaking family...Now the FTA channels offered to me are mostly in South Indian languages, which is not compatible to us...I am feeling trapped...I also called Sun direct customer care number ...but didn't get any response...Also in App installation charges including 6moths subscription showing Rs.2550 for Bangla HD Connection...but the distributor in my area has charged Rs.3400 and said that you càn complain about me. The company (sun direct) knows all these things they are not getting any incentives from company that's why they're making profits...plz help plz help...
                                    Sun Direct customer support has been notified about the posted complaint.
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                                      S
                                      Sabitha Ps
                                      Jan 24, 2021
                                      Resolved
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                                      Resolved

                                      My subscription was expired on 20 jan 2021... i paid 199rs through google pay. . money was debited from my account. Bt subscription not added.. again i recharge through amazon pay rs192. . This time too money was debited from my account. Bt not subscribed. Again 3rd time i recharge and subscription added.. i called their customer care centre. But they didnt solve my issue. Again i mailed them. Bt they didnt rply me. Kindly refund my money
                                      Thank u
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 26, 2021
                                      Sun Direct Customer Care's response                                       Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,
                                      Sun Direct Team.
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