Sun Direct Complaints & Reviews

I am an existing customer of sun direct. Our account was inactive for the last 2 years considering my brother's studies. We recharged it yesterday (10/8/2020 3.00pm) for 3 months (Rs.640/-) and fitting charges for (Rs.350). It has been more than a day and i raised a complaint with their customer support via both chat and call for about 5 to 7 times. They raise a ticket and close it without even calling and asking the problem. Have never experienced...

Absolutely fed up with sun dth.
Pathetic service and irresponsible.

I recharged for fyi channel and it was accepted and the very next day it goes off air. I contacted their office and they said they have no idea and cut the call. I called their customer care and they said they ended partnership with them.

Why does company let customers recharge then?

Then there is the stb. I do not receive...

For getting correct alignment of the dish, i had to spent more than 45 minutes to touch with your team. Your team members take the call and they are busy in their talks in between and disconnects the phone. And as a customer for a long time, you do not have any information of mine with you, and you are asking the details again and again. And i had to explain the issues multiple times to the person, i do not know what type of play he want...

Dear sir/ mam
I am bhaskhar, already have sundirect since 10 years, but now that smart card was problem, while here distubuter saying, you must change setupbox, i changed set up box but not come channels my setup box coming error e017-0 no valid sector found. Pls find rectifiy the problem

In setup box no cdsn no [protected]
Buyer no ba[protected]
Model hs[protected]

Address
Pattedbada,...

Iam really very tough job to contact the customer care of SUN DIRECT
1. I need add the soptrs HD PACK
Sony six HD, Sony Ten 2 HD, Star sports 1 HD, Star sports 2 HD, STAR Sports Select 1 HD & Star sporrts 2 HD...

My name change...

My id cardno [protected]. I remit rs 347 for malayalam pack and addl english movie chanals but few malayalm chanels like janam news ;asianet flowers /zee kerala etc is notgetting from yesterday...

Hi Team,

I am facing issue with the Sundirect connection and when i tried reaching the customer care team, all the toll free and any contact numbers provided never let us reach the support team member.

After providing all selection of options and Set top box details. It says your on the queue and please be on the line. But after a minute it says, the number does not exist and automatically disconnects off.br...

Hi team,
I am user of sundirect more than 3 months. Every now and then there is an issue with few channels and every time reaching support team itself is a tedious task. Over which every time the issue never resolves and support engineer is requested to check it and he fixes it at a jiffy. However every time when there is a issue, we end up losing the connection for atleast 3 days.

I suspect it as an scam as everytime...

Smart card number: [protected]
My name is vengatesh from driving licence i have one sundirect sd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, my mobile number all so. Can u change my address please.
Thank you

Vengatesh...

Every time on rain sun direct not working. Tv shows check ur anteena. When i m trying to customer care it is busy or not responding. Very bad service. Since 22nd july i m not able to watch the tv & trying to contact, but it's not possible. Now i m thinking to go to consumer forum....

I have recharged sun direct dth and found error. I called sun direct for rectifying and they don't have my location and confirmed that, their server is working find and i have removed smart card and asked them to attend the problem. Even they said, it's a technical error and it costs 150. They don't see to solve the problem and they wanted make money out of it.

It is now t first time, every time they demands money. They don't...

I have recharged my home sun direct dth for rs 639/= one times on date 21/07/2020transactions are success but recharge failed.

The details are below.

Cdsn no. : [protected]
Transaction reference : 20548054...

From past few weeks I'm facing problem with colors hd channel it's not working properly the picture is not clear .I already contacted with customer agent but no proper reply from them . sometimes ignoring Cal's, not repsonding .this is the third time I'm complaining about this issue .if this continues again I'll shift to other one . please take this serious and solve my issue ASAP...

Payment has been transferred mistakenly into another account...

I am a custemer since3 years your revice center in kerala, ernakulam dist, pervumuzhi not properly working l complaint about my setup box after two weeks no remadies taken now they not attend my call...

Here not coming the signal......

Please solve the " No signal" problem appearing past 1 to 2 months, after switching off and on it exists...

Hi,

I have recharged my sun direct Rs. 199/- pack today. The amount was debited in my account but i didn't received any confirmation sms and also I could not see recharge history of my latest. I recharged through UPI.

For you reference attached my recharge details via UPI and transaction details.

Can you please check it and let me know?...

Sir we are unable see the tv channels. Only 2 news channels are coming, this problem is from 16 july 2020....