Sun Direct Complaints & Reviews

Sun direct sim no [protected] name c. Sundara raju. Mobile no [protected] recharged rs 154 to sundirect pvt ltd through sbi netbanking via sundirect.in on 3-8-2020 but amount not yet credited to my sun direct account. Kindly solve the problem

I am an existing customer of sun direct. Our account was inactive for the last 2 years considering my brother's studies. We recharged it yesterday (10/8/2020 3.00pm) for 3 months (Rs.640/-) and fitting charges for (Rs.350). It has been more than a day and i raised a complaint with their customer support via both chat and call for about 5 to 7 times. They raise a ticket and close it without even calling and asking the problem. Have never experienced such a worst service from any product.

Absolutely fed up with sun dth.
Pathetic service and irresponsible.

I recharged for fyi channel and it was accepted and the very next day it goes off air. I contacted their office and they said they have no idea and cut the call. I called their customer care and they said they ended partnership with them.

Why does company let customers recharge then?

Then there is the stb. I do not receive majority of the channels now. Upon inquiry they have said i must upgrade my stb by paying 650/-. I don't understand why the heck should i pay for their upgradations.

I paid for the product and if they change they are duty bound to provide replacement. It's not that my stb is damaged.

Instead of paying them the 650/- and look forward to more of such horrific experiences it's best one adds about 600/- more and get a new connection from another.

Dth portability needs to come at the earliest.

Our whole street consisting of 10 families have deserted sun dth and yet they are not bothered.

If they don't find a solution for me it won't be just one more customer they lose.

For getting correct alignment of the dish, i had to spent more than 45 minutes to touch with your team. Your team members take the call and they are busy in their talks in between and disconnects the phone. And as a customer for a long time, you do not have any information of mine with you, and you are asking the details again and again. And i had to explain the issues multiple times to the person, i do not know what type of play he want to play. Just because of your team behaviour i am thinking of switching my connection to other net work.

Dear sir/ mam
I am bhaskhar, already have sundirect since 10 years, but now that smart card was problem, while here distubuter saying, you must change setupbox, i changed set up box but not come channels my setup box coming error e017-0 no valid sector found. Pls find rectifiy the problem

In setup box no cdsn no [protected]
Buyer no ba[protected]
Model hs[protected]

Address
Pattedbada, eluru-534002

Setupbox phone no given : [protected]

If call means : bhaskhar [protected]
Language : telugu and tamil

Iam really very tough job to contact the customer care of SUN DIRECT
1. I need add the soptrs HD PACK
Sony six HD, Sony Ten 2 HD, Star sports 1 HD, Star sports 2 HD, STAR Sports Select 1 HD & Star sporrts 2 HD

My name change

My id cardno [protected]. I remit rs 347 for malayalam pack and addl english movie chanals but few malayalm chanels like janam news ;asianet flowers /zee kerala etc is notgetting from yesterday

Hi Team,

I am facing issue with the Sundirect connection and when i tried reaching the customer care team, all the toll free and any contact numbers provided never let us reach the support team member.

After providing all selection of options and Set top box details. It says your on the queue and please be on the line. But after a minute it says, the number does not exist and automatically disconnects off.

This incident is occurring on 26, 27, 28 th of July 2020

Am demanding an explanation, as all the users are wasting time and ends up with a number doesnt exist note. its cruel act against customers.

Regards,
Sajeev

Hi team,
I am user of sundirect more than 3 months. Every now and then there is an issue with few channels and every time reaching support team itself is a tedious task. Over which every time the issue never resolves and support engineer is requested to check it and he fixes it at a jiffy. However every time when there is a issue, we end up losing the connection for atleast 3 days.

I suspect it as an scam as everytime when a support engineer comes he charges atleast 150 rs. Which every year we end up paying more than we suppose to pay.

Is the team purpose fully fix the anena such that he wil visit every now and then, so that he can charge money.

If there is an ideal frequency, signal strength and quality values and if the all these values are less, engineer can give out that reason and can confirm if it can never be fixed. That's will not fool the users.

I have all the call details and recording and all the conversation with engineer.

Smart card no: [protected]

Regards,
Sajeev (Behalf of oman)

Smart card number: [protected]
My name is vengatesh from driving licence i have one sundirect sd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, my mobile number all so. Can u change my address please.
Thank you

Vengatesh

Every time on rain sun direct not working. Tv shows check ur anteena. When i m trying to customer care it is busy or not responding. Very bad service. Since 22nd july i m not able to watch the tv & trying to contact, but it's not possible. Now i m thinking to go to consumer forum.

I have recharged sun direct dth and found error. I called sun direct for rectifying and they don't have my location and confirmed that, their server is working find and i have removed smart card and asked them to attend the problem. Even they said, it's a technical error and it costs 150. They don't see to solve the problem and they wanted make money out of it.

It is now t first time, every time they demands money. They don't do quality of work and want to make money out of it.

It looks sun direct dth is just cheating customers without knowledge.

I have recharged my home sun direct dth for rs 639/= one times on date 21/07/2020transactions are success but recharge failed.

The details are below.

Cdsn no. : [protected]
Transaction reference : 20548054

From past few weeks I'm facing problem with colors hd channel it's not working properly the picture is not clear .I already contacted with customer agent but no proper reply from them . sometimes ignoring Cal's, not repsonding .this is the third time I'm complaining about this issue .if this continues again I'll shift to other one . please take this serious and solve my issue ASAP

Payment has been transferred mistakenly into another account

I am a custemer since3 years your revice center in kerala, ernakulam dist, pervumuzhi not properly working l complaint about my setup box after two weeks no remadies taken now they not attend my call

Here not coming the signal...

Please solve the " No signal" problem appearing past 1 to 2 months, after switching off and on it exists

Hi,

I have recharged my sun direct Rs. 199/- pack today. The amount was debited in my account but i didn't received any confirmation sms and also I could not see recharge history of my latest. I recharged through UPI.

For you reference attached my recharge details via UPI and transaction details.

Can you please check it and let me know?