Sun Direct Complaints & Reviews

Hello dear...
My smc no : [protected]
Name : t manohar
Rmn: [protected]

Just before i spoke to your person (Kishore)... Very irresponsible person... I have never seen that type of worst person in any customer service... He didn't gave proper response... Fist of all he doesn't know how to speak, convince and how to resolve the customer issue... He is not the right person to work in customer service... First...

Bloody # customer service running u r. Call will connect after 20 mints, and employee will lift call talk with his besides person. Hyderabad customer service waste, naaa moddlaa coustermer service na number nundiii me service center lift chesinnnavduu em answer cheyykundaaa chesinduuuu, lanjokoduliniiii endhuku paniii lo pettukuntaremooo, calls fast ga connect chesiiiii chavandiiii...

I recharged for basic pack rs.130+18% gst and the amount for the basic pack free channels are 130+23.4=rs.153.40. But sun direct is charging 0.60 paise extra as rs.154. But they can reduce 0.40 paise less and to be charged rs.153 for basic pack. I'm also using airtel dish also they only charged rs.153. And the other example is i planned to active hungama channel also, its charge is rs.6+18% gst, so total amount is rs.6+1.08=rs.7.08, but they...

I called customer care of sun direct on 11-feb-2019 as my add-on packs were not activated even though i paid sufficient recharge amount. My complaint no is sr[protected]. They said they would revert within 24 hrs to resolve the issue.
Today i again called them to know my complaint status and they said it was closed simply stating add-on was not active. The customer care executive, she was even reluctant to resolve my issue and cut...

I have choosen the my channel pack from sundirect but they are not providing me channels i am trying to call there customer care service but no one is lifting the call
Sundirect is charging 130 rs for hindi telugu pack and not giving maa movies hd and they are saying it is not applicable
And for etv hd pack they are charging rs 29 they are saying 6 channels are not applicable

U can check it in sundirect website...

Have called them repeatedly and no one gives interest to solve the issue. I have recharged add-on pack but the selected channel is not activated. Customer care people are so disgusting that they don’t even respond properly, they have so much of attitude to disconnect the call.No proper response and they are very arrogant, they don’t even listen what we are telling...

Hi, i recharge my sun direct for the amount of rs 198/-. This traction is just by mistaken. Because actually i want to recharge tamil dpo pack1 fr the amount of rs 199/-. Otherwise again i recharge rs 5/-. My account is activated bengali dpo pack... But i want change my pack to tamil dpo pack.. I tried to call customer care.. But no one pick my call.. Wat can i do.. How to change my basic plan......

I've recharged my dish but channels are not coming. I called customer service and call is not connecting. I've tried from morning still no response. Why their keeping customer service then if their call not connecting. It's showing in app that recharge is done and last date in next month. And customer service number not working it says that your call will be connected to our customer service officer but it won't connect. Then why ur keeping...

My subscription got expired on feb 10th 2019. So, i recharged it for 500 rupees and tried activating the pack through app but it asked for smc password which we are not aware. Tried calling, chatting and email to customer care support for almost 2 days but not bothered to respond. Customer support numbers doesn't work. After lot of struggle, password has been reset by customer care executive.

Now the 2nd issue, when we try...

My set box with smart card # [protected], of sun direct is not getting activated, even after recharging twice with different plans and with a account balance of rs.541/-, i tried to contact through all customer care # available on the internet, but calls are not getting answered, pls. Reply for the procedure to get it activated. I am not able to activate from 5th of feb'2019...

Hello
Sir,
I would like to change my sun direct number
Please help me...
My smart card no.[protected]r
My new number.[protected]
Thank you sir
Waiting for your reply sir
Please provide smc password to recharge in sun direct app sir
I have paid rs.200 sir to that account sir, but i dont have smc password number sir, for that am trying for customer care number above 100 times...

I'm unable to recharge my dth in their, always error showing insufficient balance or try again later when trying to recharge with more sufficient balance. They are having vy vy worst customer care support in india i think. No response and nothing from through phone call, chat support and twitter. I think i'm going to throw up this antenna and go for better one, who can capable to listen and satisfy the customer feedback....

Mail id of service provider: [protected]@sundirect.in
Contact no (Karnataka region): [protected]
Date of incident: 09/02/2018

As per the trai rules i have selected a eenadu television - etv hd family pack for 29 rs, in the pacs its offering 7 hd channels but with the service provider they only have one hd channel in that list and if i call customer care and ask them to change it to sd pack they are denied and...

I have renewal my account 2 days back and i have contacted the customer care many times. Most of the times they are not connecting and even if they lift the call they are not activating the account saying that the server is slow and asking us to contact later. The person who took the call did not respond well asked me to register a complaint if needed...

I have recharged with 199. I dont know about the plans of sundirect but i have done recharge. Even i cant select the channels of my preference so, i'm unable to do it .Even it has no channels of my preference. So, i am requesting to change the package.
I've tried to call ur customer care but no response.

My card no is [protected].
Please solve this issue as soon as possible.
I'm waiting for ur reply...

I have recgarged for 1 year subscription of malayalam channels on[protected]Sun direct), and yesterday its showing my validity is over. I am also not getting any channels and there are 3 months remaining. I have contacted the customer care and they were telling that the amount by which i have recharged is for 6 months only, and some balance amount was there in my account, that is why i got the channels for 3 more months. But we use to recharge...

Dear sir/madam,

I have called today to sundirect customer care and i got the details that when i change the base plan already paid amount and variation amount will get credit to my account back. So based on the information i received from sundirect i changed my basic malayalam (230/-) to ncf (130) and i made the payment online 154/-. I had the validity till may 2019. Now i lost the validity and i didnt receive the 3 months...

Card number: [protected]
1) address details is showing wrong on website.
Kindly change as below
Aboorvasamy a,
67 arriya nattu north street,
Vailankanni
Nagapattinam district
Tamil nadu - 611111

2) 75 fta channels customer has to selected by own from the list given by trai, dont set dth default channels other than 25 government doordharsan channel.
Because i am from...

Hi sir/mam,

I want to change my mobile number & address, because it was incorrect & i have changed my mobile number.

Smc no: [protected]
Old mobile num: [protected]
Mobiel number: [protected]
Address: 13/24, rahuman colony ambasamudram, tirunelveli district, tamil nadu pin: 627401

Thanks
Nabil...

Worst support team!!

I tried to recharge an addon to my account via sundirect.in web portal and it requested for password, since its my first time login to portal i don't know the password so i contacted customer care to know the password or reset it.

They suggested to try "password'/"password"but neither of them worked. When i said its not working, just showing"password is invalid" then they said it should...