Sun Direct Complaints & Reviews

This is the third time sun direct increases the payment. Initially it was 259 after 2 months it changed to 269 now its 280. Customer doesn't give any intimation regarding the increment. When we try to make the payment with the last paid amount then also we got the information that the amount is increased. Also didn't give any information regarding the purpose of increment or what are the additional features provided by them....

I am an user of sun direct from past 18 months. Form the inception the service of the provider is less than worst. Recently i have done my recharge for 3 months. From then the problem is raised again. Called to customer care as usual irresponsive answer. Called local distributor, charged amount and the same problem repeating from 2 days. Customer care busy distributor not picking the phone. Very very worst service providing by the sun direct....

This is thallam raja i am working at dhanlaxmi bank, recently i got transferred from rajampet to tirupathi i have taken new sun director connection on 13.06.2018 at tirumala enterprises, rc road,. Tirupathi, the dealer has given old connection instead of new connection, which was there in some other name activated on 2015 and not in with my name this entair activity has run through phone only, i didn't visit his office i didn't take invoice,...

Good morning,

From 19 th of july 2018, there is no channel streaming on my sundirect dth connection, because of ota upgrade, which is pathetic and dth keep on restarts itself continuously. I have recorded the video for the reference. I have repeatedly contacted customer care for resolution, however nill response from them. Yesterday i could manage to appoint a technician to resolve the solution with the help of customer care....

Name : Rajashekar K

Smart card no: [protected]

Mob. No : [protected]

Dear Consumer Forum Team,

I have been with Sundirect DTH since 2009, I recently upgraded my TV to a HD LED TV. When I reached out to Sundirect Customer service team requesting for a HD set up Box upgrade . I was asked to pay INR 699 plus INR150 technician charges . When I asked for the reason associate said u will...

My sun direct card number : [protected]
I am using sun direct since 4-5 years, every month i will be doing 310 rs of recharge, even today also i have done the same amount 310/- rs but my card was not activated when i called customer care 22 times they are not ready to solve my problem and cant transfer my call to there higher authority or to manager they simple say go and contact Chennai it seem.when i have purchased you sun direct...

I had recharge on 13.06.2018 on sun direct official site. & my customer id. is [protected]. but i didn't get the recharge but Rs. 309 /- has been deducted from my bank account after i call customer care they said it has been refunded. So i will recharge on my pay tm account. still i didn't get my money or recharge. and i will gave my recharge transaction id also. now it been more than a month....

DATE: 14.07.2018
SMART CARD NUMBER:[protected]
Phone: [protected]
Complaint Number: SR[protected]

As Iam not viewing my sundirect Since 400+ days (approx more than 1 year), iam eligible for CHARAN OFFER TELUGU VALUE PACK of Rs. 678 for 5 months.

when i try to recharge through sundirect website it was showing me Amounts 169, 507, 1014, 2028. so iam not able to enter Amount 678 to recharge.br...

Hi this is prabhakar kistapuram's my smart card no [protected] I have sun direct since 2010 .but i am relocating the my sun Dth I will call you Customer care today morning. one person call me at the 11 clock that person was Kosgi branch located his name is Balu.he committed to come my location in 3 clock he doesn't reach to since now after 5 clock I will call him. he will talk to roudly . He don't know how to bihaviour the customer and he...

My sim card number :[protected], Signal problem and dish tv not working from last 2 days due to last day very very small 1hour rain, customer care numbers [protected], [protected], [protected] and telangana number [protected], no one is responding, after entering the sim card number automatically the call has disconnecting, worst customer support services from sundirect, i have never seen these kind of customer support for any other products,...

I avnm apparao made a complaint reg non availability of signal on 19 june 2018. After two days technician called to tel he woul come on next day. On 26 th morning helpdisc people called me and stated my problem resolved.
Fact is that no technician came
Problem still persisting
Helpline people and field technicians misguiding management
I expect action taken report on concerned calcenter incharge and technician...

It's very irritating in the case if signals... If we give any compliant to customer care they are ready to take compliant... But it's not useful... If we go to service center they will do little work of 5 minutes and take money... Or they will say simply to take another card and setup box which is costlier... Worst signalling service I hav ever seen...

My account number is [protected] and i have sun direct hd set top box with series n8771b.

I used to watch hd channels earlier in 2016. But i have changed to sd channels for some reason. Now again i want to upgrade to hd channels. But you customer care executives says its mandatory to change my set top box by paying 699rs + visiting charges, otherwise i will not get hd channels.

I did not understand this at all...

I have done an annual recharge for my Sun DTH connection and after 15 days i stopped receiving signals. Tried all possible ways to get in touch with you

1. Contacted your regional service center in Indore at [protected]
2. Contacted Chennai head office
3. Sent an email to customer care
4. Sent an email to the MD as well

Complaint number[protected]
TV Service Number [protected]br...

I had changed the base plan to malayalam cinema plus sports pack on march 16 2018 & paid rs.728 for 3 months. But i found the plan got expired within 2 months. So you need to refund for 1 months. I have to recharge again on may 16 2018 to continue your services. This is what i am writing to sun direct for past 3 weeks, but they are refusing to refund. So i have to write to concerned authorities about the cheating ythey are doing through their...

SIGNALS very very bad signal's rain &weather service not working. Customer care number contact to talk to 150 r.s paid ok na tell me to repsentive is not correct one month two times problem 300 paid next season WEATHER &RAIN ANY TIME COME TO PROBLEM S 1000 ONE MONTH SUN DIRECT CHARGE.SITI CABLE SERVICE FREE SERVICES DON'T PAID ANY TIME FREE SERVICES...

While reacharging on my sundirect dth number ([protected]) an amount of 169 is credited from my account. The amount is credited but the reacharge of dth is failed. The possible case is done at 14-may - 2018. So when i call at customer care they told me to send my bank details to the above gmail id.. Please transfer the amount as soon as possible
Transaction details:-
Transaction id :- s10913822
Transaction no:- 2018051423133932188701br...

In the sun direct office we bought new setup box the original rate of the setup box is 350 and we subscribe for tamil value pack of rupees 300 for 3 months. We had changed the lmp in the dish it cost of rupees 150. Their service charge is 350 rupees. The total amount is only 1150 but they have bought 1500. They also asked 50 rupees for remote.. Lwe want the remaining amount 400 rupees....

From[protected] onwards, set top box started giving a message of ota upgradation and will restart automatically. Its been 4 days now neither it is getting upgraded nor working fine. Until the mentioned date it was running smooth and fine. When i contacted customer care they assigned a technician. Technician is now saying that the set-top box is not getting upgraded and said to purchase another set top box on a cost of rs. 700/-. When i inquired...

I have upgraded normal setup sun direct sdbox to hd and viewed hd for few months after that usually use normal package and now when i try to activate hd package i couldn’t. When i try to connect customer care enakulam branch. I faced completely disappointed responses and they can’t even understand i’m already upgraded. I had to wait on hold for long time to resolve this more than 30 minutes and lost lots of money too. Custemor care...