Sun Direct Complaints & Reviews

Tried recharging with a specific pack two days back and it automatically changed into some different pack. And now i'm not able to purchase any channels bas it is asking for a password about which i have no idea. There is no place where i can change or know this password. Triedcalling their servicecentre from last 3 days and its of no use. They dont even pick up the phone.. Dont reply to mails.. Always busy.. These people have the worst after sale service. Wanted to know the password of my smc card without which i am not able to do any recharges.. Worst service.. Like seriously the worstt

Sundirect card number: [protected]

Hi,
I have made a selection of channels and made two payments of 154 rs, one on 16th feb 2019 and 17th feb 2019, and till today the activation is not done, despite continuous attempt to speak to customer care service by phone calls, chat through the app and having being sent emails, no one has attended so far, and till today the account remains inactive

As I have reacharged for zee prime pack two days before. It's not activated. I called so many times customer care also. But they are not responding. I don't know where to post it. Really sundirect response is really bad. I called almost 20times. But not even one time they have responded. I hope this issue will get resolved by now. Really please the way they are showing interest towards customer satisfaction is really bad. I hope the issue will get resolved by at least registering a complaint

I have recharged with Tamil DPO2 pack. My smart card number is [protected].
Sun direct has one of the worst customer service. Nothing responds.. Throw all the customer care numbers to dumpyard. I am not getting service even after waiting for 1 day after recharge. My pack validity is getting decreased. Customer money is not valued in Sun direct. I am expecting Sun direct to immediately activate the service and respond to this request appropriately.

I am using sundirect since last 10years, everymonth ur giving surtain channels for some amount suddenly troy has changed the rules & regulations & sundirect company has giving adds & proms for certain channels surtain amount then why u adding additional channels from other languages on other religious language why can't u add only southlanguage separete telugu, tamil, kannada, marathi & north language separete hindi, etc... Why u charging additional amount from customers are you thinking we are fools to pay & to jet ur business topper

I had called customer care it took me 10 to 15 min n after connecting no proper response n clarification and wen i asked abt hd channels to be recharged they told me tat hd channels don work in my sun hd set top box hw shocking i had purchased hd set top box frm sun direct 3 years back and wen purchased they had given me hd pack complementary fr one month bt nw they r telling me to purchase new hd set top box y sud i pay again fr hd set top box wen i had bought one n if it is nt supporting hd channels let them replace my set top box

Hi, i have recharged sun direct dth for 198 instead of 199. So bengali pack is activated for me. Actually i have 100 rs in my sun direct account balance. Please change my plan to 199 (Tamil dpo pack1)

Also my existing plan is valid up to 19-feb-2019. But the existing plan is stopped and bengali plan is activated once i recharged.

Sun direct smart card no.:[protected]

Hi,
This is shekar sangam, sun direct hd no. [protected] @ dockyard road, mumbai-400010.
My basic monthly packge was telugu basic subscription package. After completion of my existing package, basic tamil pack with an amount of rs.230/- per month was activated without my consent, quoting that my existing package was not available.
I was trying to reach out to their call centre for the last two days but could not connect / speak to the executive once. There is no provision for changing the basic pack, online either.
I tried all ways viz. Chat, email, phone, missed call, etc. Nothing worked for me.
Is there any way out?
Best regards..
Shekar. S
Mobile: [protected].

V c no [protected]r
25 apr 18 recharge 2679 (. For 1 yr)
Ur sms in jan 19 to recharge
I recharged for 1 month=300
Feb sms to recharge before 20 feb
Recharged new base pack 154 on 18 feb.
Today sudden tv stopped.. Error 06=card failure
When i charged for 1 yr in apr 18, why i m asked to charge in jan feb,,, why card failure
Dr vinod rai
Rmn. [protected]

This is to inform you that I am facing issue in recharging my sun direct dth. I have recharged my dth with 399 amount and still it has not been activated, my amount from account has been debited. The customer care is not responding as well after numerous calls.
I request you to revert on this issue or else reverse my money. Dth number : [protected]

My smart Card No. [protected]. The card is issued in the name of Mrs.Geetha Joseph, 848, LIGFlats, Hastsal, New Delhi. I tried so many times to your customer care number and no one is picking up the phone, if picked so they will repeat card number etcetc. I would like to reset my profile password which was forgotton on transit. Please help as i would not be able to take any Ala carte package.

Geetha Joseph
[protected]
[protected]@rediffmail.com

I recharged for 200 to my number - [protected] on sundirect webpage.
Account balance is now 175!! What happened to the 25!

And best of all i don't see any channels on tv!!!

I called the customer care service and waited for 12 minutes for a person to say hello and hang up on me.
Tried using the chat service on sundirect portal, no one replies even after 30 minutes of wait time!

Please...

Smart card no [protected]
Rmn [protected]
Zee telugu prime sd pack activated, showing in active packs list with my subscriber id. But the subscribed channels are coming. All other channels as per existing telugu dpo pack 1 are coming.
Unable to connect to customer care by any means, phone call, chat, email, etc.
Please activate the subscribed channels immediately.

Sir/madam i have purchased on sun direct setup box with warranty no model hd-s121r, 30003940, serial no nn[protected] and cdsn no[protected]. Since last 02 twos i have tried many time to customers care but complaint neither launched and nor any response of sending the engr were received from your side.

Hence please provide service to avoid any legal activities against your firm please.
My mobile number p rajaram, [protected] &[protected].

Hi, i loaded my sun direct account with 500 rupees and subscribed for few channels. I see money is deducted but channels are not yet activated. Its been a day. We tried contacting sun direct customer executive but no luck. Customer care number is not getting connected and the chat bot responses are too slow.
We need to wait for 30min to get a word answer from executives and when i explain the problem they just close the chat without answering anything.
Every time sundirect has this problem, i don't understand why they aren't fixing it.
Please look into this problem.

Name sarojamma
Smc/cust# [protected]
Cr-id cr-3802289
Ref 2008592

My account [protected]. I have done recharge with rupees 235 today. By checking with sun direct app menu i have done 235 recharge which is for malayalam pack. I spoke to customer care person in the morning and based on my request she changed my pack to normal telugu dpo pack. But after 1 hr no channel is working. It seems all packs are deactivated.
I request you to please solve this matter and do one month telugu pack. I expect your earliest response and service in this regard.

Regards,

K ravi nath

Hi,

I am not getting kannada channels even after recharging for more than 330 rs. My phone number [protected] is been registered for my sun direct account [protected]. All the time i am facing issues with sun direct i am not able to view kannada channels. I want to see kannada channels only but all the time they will change my pack. Either they refund my money or get me to watch the kannada channels. I will change the dth vendor itself.

Dear sir /madam

My tv shows ^ no signal ^ information since 4 days, latter stage i got to understand from my account my subscription not available and need to select new packages, accordingly i made new top-up from net banking, now balance showing more then 800rs. But signals are not resumed, i am trying to contact over ur tool free no and also customer care but i did not get connected from any one.,

I need to reactivate my account intimidatingly

Please do something right now

L. Manjunath
Mobile no [protected]

Smart card no. [protected]

Chandra sethu

3:32 pm (21 minutes ago)

To nodaltg, customer, me
Hi,
My name is chandrashekar s from hyderabad. First of all, the numbers you have provided seems to be faulty or at least none of them get connected for a long time including the numbers of the nodal officer in hyderabad. I request that you remove all the numbers from your website or is it that you wanted to cheat the customers by providing fake numbers on the website, as i will take it to the consumer court stating that you are cheating the customers.

[protected]

[protected]
24x7 helpline

[protected]

[protected], 24/25, [protected]
All the above numbers are from your website.
I kept trying and finally when i was able to get in touch with a rep. (Her name she said was ms. Padma), even though i took the option '2' to speak in english, she insisted that i speak in telugu or she said i need to call back in a very rude way and also she said i could raise a complaint against her and no action would be taken.

First of all i feel you are harassing the customer by providing fake numbers and over and above this you wanted the customer to speak in telugu only as if you could dictate terms to the customers and i feel is forcing me to learn your language and speak in your language even though i have paid for getting the channels.
I will publish this in the media, facebook and in the consumer court stating that this is the height of harassing a customer by faking the phone numbers or talking in a rude manner.

I have recharged for tamil dpo rs 168 but the service activated for malayalam dpo 178. I have been calling for a while but there is no response from customer care... Waiting a long more than 10 min to connect with customer care executive.
Toll free number is working. People's what should we do... Thinking often to change on network.

I need resolution

Smc - [protected]
Crid - cr[protected]