Sun Direct Complaints & Reviews

I have recharged with Tamil DPO2 pack. My smart card number is [protected].
Sun direct has one of the worst customer service. Nothing responds.. Throw all the customer care numbers to dumpyard. I am not getting service even after waiting for 1 day after recharge. My pack validity is getting decreased. Customer money is not valued in Sun direct. I am expecting Sun direct to immediately activate the service and respond to this request...

I am using sundirect since last 10years, everymonth ur giving surtain channels for some amount suddenly troy has changed the rules & regulations & sundirect company has giving adds & proms for certain channels surtain amount then why u adding additional channels from other languages on other religious language why can't u add only southlanguage separete telugu, tamil, kannada, marathi & north language separete hindi, etc... Why u charging...

I had called customer care it took me 10 to 15 min n after connecting no proper response n clarification and wen i asked abt hd channels to be recharged they told me tat hd channels don work in my sun hd set top box hw shocking i had purchased hd set top box frm sun direct 3 years back and wen purchased they had given me hd pack complementary fr one month bt nw they r telling me to purchase new hd set top box y sud i pay again fr hd set top...

Hi, i have recharged sun direct dth for 198 instead of 199. So bengali pack is activated for me. Actually i have 100 rs in my sun direct account balance. Please change my plan to 199 (Tamil dpo pack1)

Also my existing plan is valid up to 19-feb-2019. But the existing plan is stopped and bengali plan is activated once i recharged.

Sun direct smart card no.:[protected]...

Hi,
This is shekar sangam, sun direct hd no. [protected] @ dockyard road, mumbai-400010.
My basic monthly packge was telugu basic subscription package. After completion of my existing package, basic tamil pack with an amount of rs.230/- per month was activated without my consent, quoting that my existing package was not available.
I was trying to reach out to their call centre for the last two days but could not...

V c no [protected]r
25 apr 18 recharge 2679 (. For 1 yr)
Ur sms in jan 19 to recharge
I recharged for 1 month=300
Feb sms to recharge before 20 feb
Recharged new base pack 154 on 18 feb.
Today sudden tv stopped.. Error 06=card failure
When i charged for 1 yr in apr 18, why i m asked to charge in jan feb,,, why card failure
Dr vinod rai
Rmn. [protected]...

This is to inform you that I am facing issue in recharging my sun direct dth. I have recharged my dth with 399 amount and still it has not been activated, my amount from account has been debited. The customer care is not responding as well after numerous calls.
I request you to revert on this issue or else reverse my money. Dth number : [protected]...

My smart Card No. [protected]. The card is issued in the name of Mrs.Geetha Joseph, 848, LIGFlats, Hastsal, New Delhi. I tried so many times to your customer care number and no one is picking up the phone, if picked so they will repeat card number etcetc. I would like to reset my profile password which was forgotton on transit. Please help as i would not be able to take any Ala carte package.

Geetha Joseph
[protected]br...

I recharged for 200 to my number - [protected] on sundirect webpage.
Account balance is now 175!! What happened to the 25!

And best of all i don't see any channels on tv!!!

I called the customer care service and waited for 12 minutes for a person to say hello and hang up on me.
Tried using the chat service on sundirect portal, no one replies even after 30 minutes of wait time!

Please...

Smart card no [protected]
Rmn [protected]
Zee telugu prime sd pack activated, showing in active packs list with my subscriber id. But the subscribed channels are coming. All other channels as per existing telugu dpo pack 1 are coming.
Unable to connect to customer care by any means, phone call, chat, email, etc.
Please activate the subscribed channels immediately....

Sir/madam i have purchased on sun direct setup box with warranty no model hd-s121r, 30003940, serial no nn[protected] and cdsn no[protected]. Since last 02 twos i have tried many time to customers care but complaint neither launched and nor any response of sending the engr were received from your side.

Hence please provide service to avoid any legal activities against your firm please.
My mobile number p rajaram, [protected]...

Hi, i loaded my sun direct account with 500 rupees and subscribed for few channels. I see money is deducted but channels are not yet activated. Its been a day. We tried contacting sun direct customer executive but no luck. Customer care number is not getting connected and the chat bot responses are too slow.
We need to wait for 30min to get a word answer from executives and when i explain the problem they just close the chat without...

My account [protected]. I have done recharge with rupees 235 today. By checking with sun direct app menu i have done 235 recharge which is for malayalam pack. I spoke to customer care person in the morning and based on my request she changed my pack to normal telugu dpo pack. But after 1 hr no channel is working. It seems all packs are deactivated.
I request you to please solve this matter and do one month telugu pack. I expect your...

Hi,

I am not getting kannada channels even after recharging for more than 330 rs. My phone number [protected] is been registered for my sun direct account [protected]. All the time i am facing issues with sun direct i am not able to view kannada channels. I want to see kannada channels only but all the time they will change my pack. Either they refund my money or get me to watch the kannada channels. I will change the dth vendor...

Dear sir /madam

My tv shows ^ no signal ^ information since 4 days, latter stage i got to understand from my account my subscription not available and need to select new packages, accordingly i made new top-up from net banking, now balance showing more then 800rs. But signals are not resumed, i am trying to contact over ur tool free no and also customer care but i did not get connected from any one.,

I need...

Chandra sethu

3:32 pm (21 minutes ago)

To nodaltg, customer, me
Hi,
My name is chandrashekar s from hyderabad. First of all, the numbers you have provided seems to be faulty or at least none of them get connected for a long time including the numbers of the nodal officer in hyderabad. I request that you remove all the numbers from your website or is it that you wanted to cheat the customers...

I have recharged for tamil dpo rs 168 but the service activated for malayalam dpo 178. I have been calling for a while but there is no response from customer care... Waiting a long more than 10 min to connect with customer care executive.
Toll free number is working. People's what should we do... Thinking often to change on network.

I need resolution

Smc - [protected]
Crid - cr[protected]...

No response! Service is cut! No body is responding.. Toll free number is not working and the sun direct office in chennai is not picking the phone.. No response to emails... Very very poor service.. No been able to watch tv because service being not provided.. Tried to use the toll free number several times to connect but all in vain.. Wasted lot of time! Service not provided even after the payment made.. Will contact consumer court to deal...

I tried to recharge the sundirect account even though account balance is 251 its shows as insufficient balance for the recharge amount of 199.customer care never picked my call and also they are charging amount for the every recharge from my bank account. I recharged for 200 however I got only 174 on my sundirect account. They are literally cheating....

I tried recharging my dth for tamil dpoand odia dpo got activated on 9th feb, 2019.
We have been continuously trying to reach your customer care to solve the issue. We were never able to reach and when some executive luckily picks our call, they simply disconnected the call saying voice is not audible.
If customer care support is not accessible for one day it is acceptable but for past 6 days it has been like this and we have...