Sun Direct Complaints & Reviews

Subscribing sun direct tv hd service for a long time. On 21st oct'18 re-charged the subscription for 3 months. On 5th jan'18 abruptly they terminated the service & saying subscription is over!

When call center is called, all the call executives i spoke are very rude, rash & in great hurry. No professional behavior. Didn't even listen to the problem correctly. One guy (Rahul?) even said, money would have been returned back! What a joke!

When i asked them to connect to their senior, they abruptly disconnected the call.

Managed to raise a case sr[protected]. They agreed that in their system they goofed up in entering the correct validity date. Firstly they said it takes 24 hours to rectify their own mistake.

On 6th jan'18 - it wasn't done. When i called back again & managed to get to a senior call-center guy, he said it takes 48hours, just like that. He was admant & wasn't talking like a customer executive at all.

Overall sun direct tv call center experience is horrible! Best avoid their service.

I was out of town for couple of month now when I on the setup box to view
My sundirect connection shows
E19-4 The subscription to this channel has expired for most channels
E32-4 Viewing is temporarily blocked, please stay tuned for some of channels

But the actual expiration date is 18/01/2019

Sundirect smart card number:- [protected]

And the customer care number doesn't work I have tried all the customer care number as well as sunshine store. There is no response

We had purchased a sundirect connection on 18/05/2018, At the time of installation executive told 6 months free at a cost of Rs .2100/- after 3months it had disconnected when we called customer care she told ur period is over, after that we are recharge monthly, Now we observe in MY SUNDIRECT app my profile details are also different .
My Sundirect No : [protected]
My Mobile No: [protected]

Executive Mobile No: [protected]

Please look into the matter and no one will suffer like this and blame subdirect

Regards

A.APPARAO
[protected]
Rajahmundry

I have recharged for 2 months but pack is activated for 1 month. I called to customer care for asking this they are saying packed is activated for 1 month so i asked i have done payment for 2 months but it is activated for 1 month so he saying that y u have done for 2 months.
Its my wish weather i need to recharge for 1 r 2 r 3 months. The way is talking is very rude. I am fedup with sundirect behaviour.

My subscription id is [protected] and my mobile number is [protected].
They are changing my base plan abruptly for whatever low base pack i ask they are not allotting me. I want 180 base pack but they are telling i can't change my base pack since i recharged for 250.

Then they told to recharge 180 to make that base pack. But it again went to 250 pack. They are telling to take 250rs pack like that. I want them to change my base pack or need my money refunded 250+180=430. I will change the subscriber and get the new connection since they are always cheating like this.

My name and mbl number is used by an anonymous for installing sundirect dth. and thus I get msg from sundirect dth company for a long period of time . Till the day I have ignored it and thought it was sent mistakenly but just now I visited sundirect.in site and amusingly found there is a fake account in my name though I have no sun direct dth ..plz block this account otherwise I have to take ligal action .my mbl no [protected]. I have attached the last msgs from the company .the call numbers also said wrong while I trying to call them.
Ashis Debbarma

Sir / madam,

I have recharged on 01.12.2018 in online sbi of my sun direct dth for 230 rs.

My smart card number wrongly sent by me but the amount 230 rupees deducted by sbi.

Message received is successfully recharged of 230 rs.

Please help me the amount will refund or not. If refund is there how many days it will take plesae clarify my queries.

I hope u refund the amount.

Thank you

Dear Sir/Madam,

2 days back on 27th Nov' 18 while watching TV automatically the setup box stopped working. I tried switching it off and on still I'm not getting any signal and I could see only black screen. I raised a complaint on the same day SR[protected] and the very next day I got SMS that the issue has been resolved without even getting a call. I called the customer care again to check and they says that a new complaint ticket has been raised yesterday SR[protected] which I will get a call back from the backend team within 24-48 hrs.
No calls are yet received.

I always had a bad experience with sun direct and such pathetic service I always gets from them.

The Customer service officers also speaks harshly. While asked to transfer the call to there backend team or to the manager, they are not ready to transfer the call and ask us to wait for the backend team call which is never ending.

I recharged sun direct for rs 519/- through my net banking on 20th november 2018.

But the amount was deducted from my account. But the recharge was not taken place or amount was not returned to my account till today 26th nov 2018.

I sent a mail to my bank they informed that the amount was successfully

Processed. They asked to contact the merchant.

Sir today (25/11/2018) i made recharge for 180 rs in thos [protected] smart card number and my amount deducted my recharge after 6 hours i didn't get benefit. I make the payment through freecharge app in that show that payment success and also there is confirmation from your side not get till now. Plz help me for this issue and plz provide the confirmation related to the transaction.

I have recharged my sun direct subscription online this morning. But service is not provided! Your toll free number does not work at all... The office phone numbers given in the site does not exist at all! Very poor service!

If the phone numbers are changed, kindly provide the new ones...!

I get recorded messages to recharge, but when it is done you delay the service...
My sun direct no..[protected]... Check and revert...

Dear sir,
My name aji kumar from gujarath. I m using to sun direct connection in last 6 years.
Last few years i m using online recharge but yesterday i try to open. I want recharge any a-la-crate canal recharge.
Kindly help me change new password.
My details in following:-

My number aji kumar
My sun direct no:[protected]

Kindlay waiting ur needfull replay

Ajikumar
[protected]

Sir, Madam,
My dth smart card number is [protected]. I have recharged for hd prime Malayalam with sports pack for 1 year on 7-7-18 with 3700 rs from sun direct official site .On 29-10-18 there was interruption in signal.So I checked on sundirect site and came to know that my plan is going to expire on November of 2018 and the plan for what I made recharge was not applied and the plan running was o[censored]ltra HD pack.
I am not satisfied with this kind of service from sundirect.I talked with the customer care executive and came to know that this is not mistake of sundirect and this happened as I didn't call sundirect at the time of recharge and I simply did a recharge of 3700 .I was astonished to hear it because, I didn't simply do a recharge .I did it by making recharge for that particular plan.I can now only use the plan for near 6 months only, not 1 year.I have lost my money.
Please make a solution regarding this issue

My mega offer connection expired last week. Now i require only malayalam channel under the scheme for rs 2028 per year, i could not re charge for the same. Consulted your customer care thrice but they failed to recharge, and asked me to contact an agent, he also failed. Now i am here to resolve the issue.

Regards
K. Abbas. Sun direct no.[protected]
Mobile no.[protected]

On december 23rd of 2017 i had recharged my sun direct with an annual pack of 2600/- which they said it will last one whole year
And now from october 12th the service has stopped, and when i contacted the customer care they were arrogant and had skill in talking to a customer
They said because of the price hike in the middle they cut the subscription to short
This is just plain cheating, the service is terminated 2 and a half months before the said/given date
That is totally unfair, please take some action against such fraudity
There are many complaints on the same issue

Sir, I have sun direct DTH ID-[protected] Name- Susheel regd mob no [protected]. I tried to recharge my DTH by sun direct App on 19/9/18 with 199/-(Apna pack) but not credited to you and amt deducted from Oriental Bank Acct No [protected] in favour of Kumari Archana. I repeated for recharge again with ₹199/- but same problem occured. Contacted your customer care and message received as under :-
19/9 1700
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

19/9 1743
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

19/9 2023
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

20/9 1134
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

22/9 2217
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

Oriental bank acct statement (taken from SBI ATM) photo of mini statement added below:-

Therefore you are requested to take appropriate action to refund my ₹398/- from Oriental bank acct as mentioned above please.
Thanking you sir.

Customer support person talks like a rowdy and even after telling him to slow down his voice and watch out his words. Unbelievable experience. They never sounded like trained customer support, this really needs to be investigated if they are genuinely qualified to be customer support as they will know the address and our mobile numbers. Last person i spoke to his name was prabhu and he refused to give his full name also he was not ready to connect to his manager when i asked him to.

Our setup box is not working for hd channels. We have contacted the customer service, got to know that the setup boxes are changed in recent past time and we need to change the setup box now by paying additional charges.

Why sun direct not sending any communication or intimation to their customers with prior notice for changing the setup box if it is needed. Is it customer demand or organization requirement to improve their business? When asking for evidence of customers, there is a standard template answer from sundirect stating the ticket is closed at your satisfaction. I strongly say that only sundirect is satisfied by cheating their customers.

Also, the customer center informed that sun direct team replaced (Or sent for delivery to distributors for free of charge) new setup boxes. If it is the case why it is not reached to customers? Is it trap to get extra business.

Why should customers pay when there is a change from organization business needs, that too when customers already having what they would like and afford.

One of worst and grate cheating for their exiting customers.

Dear sir/madam
Smart card (Protected)
My name meghala. V from kr puram
Bangalore i have one sun direct
Now i want to change of name and old address and new
Meghala v
D/o late :devaraj, 143, 4th cross, nagappa block, sriramapuram, bangalore 560021
To
New address - meghala v
No-4, 1st cross, ashirwad layout, maragondana halli, main road
Krishna raja puram, bangalore 560036

I have recharged for sundirect on 28th september 2018 of smart card number or subscriber number [protected] for Rs.800 . The payment is sucessfull and the amout of Rs.800 is reduced from my account but the recharge for sundirect is unsucessfull. So I reqest you to resolve this problem by refunding the amount or providing the sundirect channel to view.