Sun Direct Complaints & Reviews

Dear team,
I have registered a complain stating black screen (Sr[protected] engineer named mr gajendrian has visited and informed that it's old setup box needs upgrade and he would change it by evening or next day morning. When i called the engineer he seems to be in rude approach and he was so happy to go for other company dth, it makes me wonder his he really an employee of sun direct?. Please let me know if you guys can resolve...

I am Vindhya from Madanapalle. My Sundirect (www.sundirect.in) smart card number [protected] (for your reference). Today we are getting an error dialogue box for every channel showing "viewing is temporarily blocked. Please stay tuned" for every channel and are not playing. Could you please resolve this problem as soon as possible and get back to us?...

Dear sir/madam i had seen my error code as e50-32 no service. But i had contacted our customer care then also iam facing this problem i have done all technical works like re installation. Smc opened and cleaned then re installation and factory reset. Then also iam facing this problem
Here all connections are perfectly done. Plz contact us for resolving these type of problems to me pl help my contact details are [protected] my registration...

Change my name address mobile number
Dear Sir:-
Smart card number: [protected]
My name is ALAGURAJA M from TAMILNADU i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, my mobile number all so. Can u change my address please.

(this is my new address)
M.ALAGURAJA
S/o Mayavan
No.256, Manalur, br...

Yesterday Sun Direct started showing 'No service' I requested for a service, a person has come and sorted out the issue and charged 150/-.
Today again it started showing 'No service available', I called customer care and told them the same, for which thry answered, call the same guy who has come yesterday, he will sort out the issue, I did the same and the guy rejected to come.
Messed up with Sun direct service.
Smart...

I am using sun direct hd box and due to lag off time for watching tv i have used only sd channel and now because of interest on hd channels i am trying to recharge for hd pack, but not able to view. (Its not playing).
Just i made a call to customer care and they replied that the hd box version has been changed.

Without any proper information and even advertisement they have changed the version and now asking to pay 600+150...

I called customer care and told setup box is not turning on.
They told serviced box (Means repaired box they will provide) will cost will be 350, i asked to do the replacement.

Engineer came and told that it would cost 600, box cost is 350 rs and adapter is extra that will cost 250.

I told new box is 700rs which includes everything costs equal to repaired box.

So i asked for new one,...

I have exchanged sundirect sd set top box with sundirect hd set top box model hs7530 digital satellite receiver i started watching hd channels at brahmapur orissa
When i shifted my house to balugaon orissa i reinstalled it now i could not able to watch any hd channels. When i complained about the matter with sundirect regional executive he saying urs sd set top box needs to replaced with hd set top box. And sundirect website not allowing...

Complaint number :CWt[protected]
I have upgraded my SD box to HD for 900rs. During the time of purchase, sales person told me that, I have 149 days of SD subscription. In order to upgrade, I have to activate 1 yr HD subscription for 3200rs ( I don’t know exact price) instead I have to pay 51 rs per month for tamil HD prime until the 149 days of existing subscription expires. I rang customer care for activation and they said it’s...

Dear sir,
My smart card no.[protected] and I have lodged a complInt 4days back vide No. SR[protected] AND SR[protected] regarding non reception of signals/technical problem at this end. Inspite of repeated requests neither I have received any help from your 24x7 nor any possitive response from your 24x7 till date. Kindly look into the matter and arrange to solve problem immediately if is otherwise kindly arrange to refund what ever...

Hi,

While installation technician has handled the dish roughly and he compel to buy few connectors for joined but I didn't accept and I bought from out source.
That time he left without my knowledge and came back after 11/2 hours and fixed the dish. That time picture was available, next day we switch on the TV picture came intermediately.
We thought due to rain and wind it's happening but today morning I checked...

While introducing hd set-top box, i am got the connection with hd pack. Later i changed to sd pack. Once again currently, i am activated hd package, but it seems hardware is not supporting. Then i contacted customer care, they told the old hd box are replaced with new hvec technology - so u have pay 700+150 rupees for this upgradation.

My question: i brought an hd connection, but i can't view hd channels. Why?
If sun...

I have renewed the subscription for yearly, by paying rs.3600/- in cash, since they were not accepting the cheque.

Since the date of payment, we are getting no signal. Complaint has already been lodged vide reference sr[protected], which is yet to be attended. However, i am receiving the sms as resolved, which is rediculous.

Most of the channels are not to be seen. Only one channel, i. E., suntv is accessible....

Dear sundirect we are feeling bad as a part of Your team, because from last two months we are facing not getting all channels as per plan.We continously complaining regarding it to concerned person till now not responding.Its not all fare, it will leads to bad opinion on yours and no trust on Sun direct.My recharge number is [protected] from Rajahmundry ( East Godavari district, Andhra Pradesh)-533101.Waiting for positive response...

Hi team.
I have taken sundirect connection via online payment..on 19th August 2018 at 2pm. The technician came for installation and installed the set top box on 20th August 2018, at 4pm. But was unable to start the connection due to absence of message from sundirect .. Without which he said it will not be possible to activate the connection.. I have raised a complaint with customer care for the same. But was unable to find a satisfactory...

1. It is intimated that i have two sun direct set top boxes. One is the parent connection (No.[protected], hd box) and the other one is the child connection (No. [protected], sd box).

2. The validity of my child connection got over on 11 august 18 and hence i recharged it with the current plan (Rs 169/-). But it was unsuccessful and tried again once on 12th and once again on 13th august. But both the attempts were unsuccessful...

This is to bring in to your kind notice that i have started a new connection of your company yesterday at 3pm but till now it is not activated and the one who has done the settings is not at all concerned for the same. I have done the payment also, i'm not at all satisfied with your service. It has been only one day and costumer satisfaction is zero. Consider this complain and do the needful....

Changing the channel, screen shows empty for sometime and then shows check the cable connection with antenna, then after one minute the channel appears

Between the changing channel time delay to appear is prolonged.

News 7 tamil is not connecting

Display is is slow. These problems for the past one monyh only. Kindly rectify the above problems and inform me.....

Dear team,

Name is madhu maram, sun direct smar card number: [protected].

Last year i have taken the hd south plan for 4000 for one year, recently in 19-march-2018 my one year plan was over. I went to sun direct distibuter who has given the initial connection and cleared told him i need only south plan and i don't want hd connection. He checked and sujjested please reacharge with 1908 you will get one year,...

Dear sir,
I had given a complaint that set top box has some problem.Complaint no SR[protected] for E 06-SMC Failure has been registered with Sun direct.24x7.
Complaint was registered on 25 -7-18 and after two days one of the service sms received that technician will be visiting our house.after third day technician gave a miss call then I recalled for such a delay in attending the service . Then he did not return back to rectify...