Sun Direct Complaints & Reviews

Worst support team!!

I tried to recharge an addon to my account via sundirect.in web portal and it requested for password, since its my first time login to portal i don't know the password so i contacted customer care to know the password or reset it.

They suggested to try "password'/"password"but neither of them worked. When i said its not working, just showing"password is invalid" then they said it should work try again and ended the call.

I even tried contacting nodal officer but they don't even pick the phone to receive customer queries.

Called customer care to know some information, customer care executives weren't polite and they didn't know anything, i repeat, they know nothing. And customer care number gets connected after trying at least 100 times and even if it gets connected executive's won't be clear. I know more than those useless executives and don't know why company is paying them. May be because company has earned some money through illegal ways.

Hi my self ramesh

I have recharge 777 six month plan payment date 29.01.2019 still now not activated
Repeated i call today 30.01.2019 he telling plan activated but plan not activated. I talk to ur people activated.my time wasted ur people very very wost service
My contact no [protected]
My sundirect id no [protected]

Sun direct not Provided Free to air channels Fakt marathi, Sangeet marathi, B4u movies, B4u music Wow cinema, and others paid channel for zee takies HD, Zee Action, Zee Bollywood and pictures sd and tv star gold Hd not Provided and others customer services are not good The trai new channel s rules are not followed only add single channel Alacartes done but not Provided Bouquet pack available in website

First thing: Do you guys even know what is customer support? If you have changed the no, don't have courtesy to update the no on website? Worst support I have ever seen till now. If you don't solve my issue within 1 hrs from now.i am gonna cut of[censored]r connection and listen, not only mine...whole village's for sure.do u think we don't have any other work than this? Lame, too lame

My sundirect dth monthly subscription expired on 15.1.2019. I have requested them to provide me the pricing of channels under the recent directions of trai so that i would subscribe to channels of my choice. Their response to my telephone call was that they have no information yet on the new pricing and that i should go for renewal as per the existing tariff. The service provider is violating the directions of trai in the matter of providing choice of channels. They want me to buy their packages which are expensive and contain many channels which i do not watch.

I bought new sun direct dth connection this month. But i noticed that some famous tamil channels are missing which was offered by cable tv operator.

1. Polimer tv

2. Polimer news channels

3. Pudhuyugam channels

4. Carton network in tamil

5. Nickelodeon in tamil

6. Pogo in tamil

7. National geography in tamil and

8. Some muslim devotional channels are missing.

I think i took wrong decision by choosing sun direct dth. Please add this channels and satisfy the customers need.

Sir i was purchase sun direct hd on[protected] salem tamilnadu on that day one shop person came my house and install above dish a person collect a sum of money is 500/- and went away my house a dish was working not properly i was calling a customer care executive but not attend my phone call still not working a customer care number so please take action

Hi,
My smart no: 103* and i have recharged 6month malayalam cinema+sports pack. Most of the important channels (Like sun tv, surya tv, comedy central, vijay tv and much more) are not displaying after three months of recharge. This issue occurs every three months and i appoint a service guy from sun direct to fix for which i pay 250rs for every service done and this is the fifth time i am the issue. This is the worst customer service and dish tv i have used. Do resolve the issue or please disconnect my service.

Hi,

Sun direct people is cheating me, i am from hyderabad, i had paid one year annual subscription telugu sports and cinema hd ultra package on 22- april-2018, today got message from sun direct your sun direct subscription completed. I have another 3 months are there, but sun direct people is cheated and i called to customer care people no one is responded and replied harshly and useless replied to me, not solved my annual subscription problem.

Regards,
T. Siva kumar

My name is padma. I have recharged my account for 1 year from the original website of sundirectv in 2018 july 18 th of amount 2700 rupees.. After my recharge the local operator activated and iam able to see my channels only for 3 months later it got deactivated, again i contacted the local sundirect operator and he activated... But now my account got deactivared in month of jan 2019.. When i contacted the local operator or customer service toll free number, both failed to solve my problem and they say they have no issue with them and in return asked me to pay additional amount... Which is o[censored]nfair as i already in loss of 1400 rupees from sundirect recharge... Worst service by sundirect network people..

I am customer of sun direct past from 5 years i was using sun direct sim number [protected] due to upgrading local distributor provided new number [protected]. Nov-2018 i got msg from sun direct recharge your account [protected], i recharged same number but i have [protected] this number. I called sd c care they told we cant help and refund also to my new number.
The same way 14/1/19 also sent msg recharge. Again i recharged my old account by unknowingly
Why they are sending recharge sms to dead account number

Hi team,

I am a sun direct customer and for last 3 days my dth is down. I have been calling customer care again and again, however getting very lean response from the team stating that we can only raise the request and can not guarantee technician visit. Till now technician has visited the home and we still waiting. When can we get resolution to this problem.

My dth number is [protected].
Date of incident: 10/01/2019

Regards
Subin k
91-[protected]

Sir,

Connection in respect of my smart card no.[protected] was to expire on 8.1.2019 when a sum of rs.132/- was in credit to my account. On 10.1.2019 morning my connection has been disconnected. As a matter of business ethic and fact, it should not have happen when credit balance in my account was there.
Now i wish to know as to how to use credit balance amount available in my account? There is no facility to recharge after deducting the credit balance amount and that the said credit amount has to be refunded to me. I shall provide my bank account number for crediting the amount to my account, on hearing from you.

Thanks

T d santhamma
Pathanamthitta, kerala

Sun direct service most of the channels got missed due to signal not coming or going under searching mode. Called call and provided the error code 48-32/ 52-32, they have give procedure for correction (Manual searching mode), the issue not got resolved and conveyed, the customer care person conveyed that rs150 required for sending technician. The problem of sundirect on signal issue, how customer bears the amount?

Futher servicenot available from[protected], the sundirect is not caring the customer/ simply asking money. Self is the customer for last 10 years.

Dear sir, my name is chandu

And my sundirect card no.[protected].

I forgetten my password

Of sundirct online log in

And also i want to change

My mobile number from

[protected] to [protected]

Of my sundirect account.

So, please kindly change these details

. So please resolve this issue sir, im a user of sundirect from past 15 years. So please resolve this issue as soon as possible.

Subscribing sun direct tv hd service for a long time. On 21st oct'18 re-charged the subscription for 3 months. On 5th jan'18 abruptly they terminated the service & saying subscription is over!

When call center is called, all the call executives i spoke are very rude, rash & in great hurry. No professional behavior. Didn't even listen to the problem correctly. One guy (Rahul?) even said, money would have been returned back! What a joke!

When i asked them to connect to their senior, they abruptly disconnected the call.

Managed to raise a case sr[protected]. They agreed that in their system they goofed up in entering the correct validity date. Firstly they said it takes 24 hours to rectify their own mistake.

On 6th jan'18 - it wasn't done. When i called back again & managed to get to a senior call-center guy, he said it takes 48hours, just like that. He was admant & wasn't talking like a customer executive at all.

Overall sun direct tv call center experience is horrible! Best avoid their service.

I was out of town for couple of month now when I on the setup box to view
My sundirect connection shows
E19-4 The subscription to this channel has expired for most channels
E32-4 Viewing is temporarily blocked, please stay tuned for some of channels

But the actual expiration date is 18/01/2019

Sundirect smart card number:- [protected]

And the customer care number doesn't work I have tried all the customer care number as well as sunshine store. There is no response

We had purchased a sundirect connection on 18/05/2018, At the time of installation executive told 6 months free at a cost of Rs .2100/- after 3months it had disconnected when we called customer care she told ur period is over, after that we are recharge monthly, Now we observe in MY SUNDIRECT app my profile details are also different .
My Sundirect No : [protected]
My Mobile No: [protected]

Executive Mobile No: [protected]

Please look into the matter and no one will suffer like this and blame subdirect

Regards

A.APPARAO
[protected]
Rajahmundry

I have recharged for 2 months but pack is activated for 1 month. I called to customer care for asking this they are saying packed is activated for 1 month so i asked i have done payment for 2 months but it is activated for 1 month so he saying that y u have done for 2 months.
Its my wish weather i need to recharge for 1 r 2 r 3 months. The way is talking is very rude. I am fedup with sundirect behaviour.