Sun Direct Complaints & Reviews

Address: South India, Bangalore, Karnataka

Website: sundirect.in

Have recharged my account for base pack for last month twice.

130/- and later again including the gst for 153/-.
Both the amounts are not reflecting on the account.
With so much of technological advances there is very less implementation on the company’s working.
Every time you recharge you need to make a call to enable the recharged amount to work on the set top box. How so stupid can people think?!

Nor is it reflecting on my account nor the customer service number is reachable to call from the time the dth services underwent a change.

Reason i heard from a service men associated with the provider is since there were so many queries they have stopped answering on those service numbers.

Now with this the monies are also gone nor there is anyone to address any issue.

May 5, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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N

Nalluru Sai Chowdary

from Vaikam, Kerala

Mar 6, 2019

As I have enquired your operator..He said to recharge and said to make a call to call center..Any one are not responding.. Returnmy money or if make my channel work.

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I have an active subscription till june 2019 but my service stopped since last week, had been trying to reach our support team since then but no response.
I need immediate resolution else i am planning to discontinue your service.
Rmn - [protected]
Smc no: [protected]
Cr-id : cr[protected]
Please reach out to me at the earliest with a resolution.
Thanks
Francis

Apr 22, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Sun Direct Customer Care's response Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

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N

Navya Babu

from Irinjalakuda, Kerala

Mar 6, 2019

Our sun direct package is not working now.But it's validity is not expired.Then why it is happened?? we were done the package on 4.9. 2019 and the package is not completed its duration.and we informed to ur customer care but we didn't get the proper clarification for the complaint till now.

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H

Harizoxx

from Bengaluru, Karnataka

Mar 6, 2019

We have recharged 650 for 3 months on Jan 1st 2019
But now channels are not coming
I want a solution to it
I need a call back

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Address: Abbigere, 560090

Such a # services, the person gave me connection disconnected and switched off mobile soon after.
None of the customer care numbers given in WWW.sundirect.in or in google is not working. All the numbers are disconnected.

I was promised free dish connection for 1 month in all channels. But soon after taking the connection i get only few channels less than 100.

[protected]
[protected]
Are the numbers given in google or in company websites. Anyone can try and tell me

Apr 29, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Address: Chittoor, Andhra Pradesh, 517501

I have recharged yesterday (04/03/2019) for tamil dpo1 pack on sun direct app @200rs and my sun direct card number is [protected]. It reflected on app also. But no any channels running. I have tried to reach them but theirs customer care numbers are not working properly. I have tried to reach them by call for 170 times. But 3 times connected they told like it will come before two hrs. But now i waited up to 28 hrs but no any action taken and no channels are displaying. Validity for dpo1 is 28 days only. Already one day completed without using that pack. Pls take necessary action on them.
Thank you

Apr 24, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, issue is already resolved

Regards Sun direct
Customer care

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Address: 639101

I made a online payment on 24th march an amount of rs.154 debited from my account but recharge failed and i made another recharge amount of rs.50 on 25th march... Two amount should be debited from my account but bill not generated and recharge should not success. Transaction number should be given below. Will u please help me to resolve his issue soon as possible and refund the amount to my account.
Thankyou
Transaction no: citruspay-[protected]
Transaction no: citruspay-[protected]

Mobile no:[protected]
Email:[protected]@gmail.com

May 3, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the given number but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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S

Sagar2198

Apr 1, 2021

I made a online payment on 1st April an amount of rs.197 debited from my account via upi but recharge failed. Will u please help me to resolve issue as soon as possible and refund the amount to my account.
Thankyou

amount debited from my account but recharge failure - Comment #3818189 - Image #0

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Address: Nellore, Andhra Pradesh, 524323

Hi,
I was frustrated by the service provided by the sundirect in andhra pradesh. Whenever i done a recharge through my sundirect app, it will not activated within 2 days and the customer care didn't respond to my mails as well. And seriously the number they provided for support is trash, it won't work at any time. I was thinking to skip this service.

Apr 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 05, 2019

Updated by kumark156677 Smartcard Number : [protected]

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Address: Bejjanki, Siddipet district, Telangana, 505528

Dear sir,
U
I tejusing chavan using sun direct since 2015, i have recharged in the month of november 2018, sports cinem pack but since last 20 days i'm not getting any sports channels, hindi channel and also kannada channels, i called many times to customer care toll free number, land line no. But no body is responding, i send mail to customer care but till date i didn't get any reply from the customer care, hence i request u to solve the issue as early as possible.
Card no. [protected]
[protected]

Apr 25, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care

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R

raani rameswaram

Mar 5, 2019

Sir. I recharged my sun direct no [protected] on 20thFeb.through my SBI account. for six month pack RS.1059.still i didnt receive.pls take action.thank u.

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Address: 500008

Sun direct one of the best fraud dth providers which i used, i want only telugu channels in my connection but after they billing me only 37 channels 850.00inr

Do you think this is the best trai and govt of india provides to their citizens, after they club govt& dth provider.
One of the worst services which i used in my life.

Hope at least some one help me to sort this things.

Apr 7, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience caused. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Y

Yankanna

Mar 5, 2019

Renewed my regular pack in Jan 2019. your CS executive I spoke to (1st week of Fed) said no need change pack and old pack will continue till it expires. now all channels have been deactivated, none of the tel nos are working neither is your website of any use.

Sundirect id [protected].

related channels deactivation - Comment #3367709 - Image #0

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C

Chanukya Varma

from Kakinada, Andhra Pradesh

Mar 5, 2019

Once reached for 6 months plan after 1 months we changed the plans and it is shorted to 2 months ..how can u change that once the recharge for 6 months had donee so provide our plan for 6 months other wise we will report and file a case on sun DIRECT it is not at all FAIR ...even no notifications given...

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Address: Porur, Chennai, Tamil Nadu, 600056

I have made 2 recharges.

1. For basic pack - rs. 154
2. For addon - rs. 154

Issue 1:
Sundirect webpage do not allow you to recharge the exact amount for the addons. They hv preset values only. I had to pay rs. 147 but i am forced to select rs. 154 which was the nearest value.

Issue2:
Instead of activating the requested addon, they have increased the validity to 2 months. I...

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7 Comments

I have my plan subscription till 1.04.2019. So, i recharged my smart card of sun direct with renewal of another 6 months after that also my services are not being descrambled. My global services are scrambled but my internal smart card services are descrambled. After changing my base plan to rs.194.41 also till now i have not received my services. On contacting the customer care also there is no response.
Please ensure me that my renewal amount are refunded and give me a reply soon

Apr 27, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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9

9868907768

from Gurgaon, Haryana

Mar 5, 2019

Myself sun direct consumer CDSN [protected] (Mobile No.[protected] K.C. ARYA deposited Rs.900 on 19 Feb 2019 vide Transaction No..2038058 but no pack on my TV has been given...

Please make ROI DPO Pack 1 @ Rs.229/1 month on my this connection out of the deposited Rs.900...immediately.

Thanking you..

K.C.ARYA

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Address: K.narayanapura, Bangalore, 560077

I have recharged for basic pack as well as few other channels but I am not getting all the channels for which I have paid like star plus and all. I am not even able to connect to the customer care also. Last month also I paid for few additional channels from which I didnt get one of the channel. Somehow I got to speak to one of the person from customer care who couldn't rrsolve this issue. Please take my complaint into consideration and do the needful as soon as possible. My smartcard number is [protected].

Apr 22, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Address: Hebbal

I recharged my pack of rs 1600 as on jan 15 which is valid for 6 months. Nw without any information all the channels has been removed eventhough they dint even sent an sms to us this pack has been migrated.. I called to customer care after saying the problem he said i will renew the pack sir all the channels will be available as per earlier but after 1hour i checked channels are not coming.. I don’t know what u think about ur coustomers. No correct response.. Give solution for this.

Apr 10, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Address: Chennai, Tamil Nadu, 600040

Renewed my annual pack in nov 2018. Your cs executive i spoke to (1st week of fed) said no need change pack and old pack will continue till it expires. Now all channels have been deactivated, none of the tel nos are working neither is your website of any use.

This is unauthorised and undesirable. Pl have it resolved at the earliest.

Rmn [protected]

Apr 20, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care

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Address: Coimbatore, Tamil Nadu

This is irsath. My connection number using personal number is [protected].. I have taken sun dth connection on aug 2018 for rs 2000 for 1 year. Today morning i got a message like 'your plan is migrated and expires on 03/june/2019 as per the trai rules. I called and asked the customer care person, he is answering me very cool and very lethargic. I asked him to retain the old pain but he said that we cannot change it as per the trai. Did trai owe all the dth companies? More over, he says that if you want to see the channels like old plan, you have to recharge again. Why the hell i have to recharge before plan expired? Don't go for any dth channels, they are simply stealing the money in the name of digitalization, better go with local cable channels at least they might develop... Go to hell sun dth... Tha

Apr 20, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, issue is already resolved

Regards Sun direct
Customer care

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Address: 23/1 2nd street, poonthottam nagar, Saravanampatti, Coimbatore, Tamil Nadu, 641035

Hi,

I have recharged my connection with tamil dpo 2 pack. As per the package channels it is not activated. Only tamil channels are activated. English and kids channels are not activated yet.

Tried reaching customer care but no use.

My mobile number[protected]

Please do the needful

My smardcard number - [protected]

Hav been trying to contact customer care support for last 2 days but no response.

Regards
Dhilip

May 1, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 05, 2019

Updated by Dhilipkumar Venkatesan No communication from customer care.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, issue is already resolved

Regards Sun direct
Customer care

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Address: Mellpallipattu, CHENGAM, Tiruvannamalai, Tamil Nadu, 606703

Sun direct customer care executive not speech politely.
And polimer, raj channel not provided.
And customer care always not connected.
New trai rules not properly informed. I called many times to speak about trai rules. But they did not respond. He take my account balance without my permission. They provide some channel which i did not need.

+2 photos

May 2, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

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I am a Kannada subscriber of Sun Direct DTH recently I have topic for Zee Kannada and spite of recharge and top up and not able to get Zee Kannada on my TV please solve this problem and trying to contact their Sundirect online or customer care number and not able to reach them please help me resolve this .
my customer id is [protected]
Recharged for a pack dpo pack on the tank and again Dhan top up for Zee Kannada...

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Address: 203 Sathvika Residency Bachupally, near Surya Academy, Hyderabad, Andhra Pradesh, 500090

All the channels which were prepaid earlier are not coming. We are not able to view the channels for which we have already paid why. Why the customer care number is not working. Even after repeated calls only one bell rings and the call gets disconnected why. Who is responsible for this. Why are we not allowed to view the channels for which we have already paid

Apr 3, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

Mar 03, 2019

Updated by [email protected] Phone#[protected]
Smart card#[protected]

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A

[email protected]

from Chennai, Tamil Nadu

Mar 3, 2019

Smart card#[protected]
Phone#[protected]

not able to view channels for which we already paid - Comment #3366835 - Image #0

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Address: Nellore, Andhra Pradesh, 524001

Channels not coming even after 7 days and call center number not working. No response for any of the call ceneter number

1. No reply even we send mail
2. No response in chat application in sun direct website
3. No response even after raising the complaint ticket in website (Sr[protected]

Please confirm what they are thinking about customer and no response at all

Apr 20, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 03, 2019

Updated by Jagan reddy Spet Complaint not at resolved

Mar 04, 2019

Updated by Jagan reddy Spet hello team..not updated?

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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Address: 8.7th cross Kamakya layout V block B.S.K III stage, 560085

My registered mobile no [protected] & smart card no:[protected] and online
Paid through my credit card no:[protected] (Visa) rs 3199/- two times ie rs 6398/-and credited in your account. Under transaction no:2213366 — rs 3199/-accounted. Balance rs 3199/- not accounted. Either extra amount rs.3199/- to be accounted to my sun direct account or to be refunded. Your refund action to be intimated to my mobile no [protected]
V. Sekhar
[protected]

Apr 23, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

Sun Direct Complaints & Reviews

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Sun Direct reviews & complaints page 56

service numbers are not reachable

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service stopped

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none of your numbers in google or in customer care are working

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service not providing from sun direct

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amount debited from my account but recharge failure

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recharge activation problem (every month)

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not getting channels as per what recharge I have done

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related channels deactivation

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add on not activated and customer care not reachable in weekends

e-16-4 services are currently scrambled

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complaint

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valve pack

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unauthorised deactivation on channels

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plans changed without viewer's knowledge

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recharge package not working

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not providing some channels

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I have recharge top up for zee kannada in my account but still I am not getting it

not able to view channels for which we already paid

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channels not coming even after 7 days and call center number not working

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payment taken by sun direct-double time accepted and refund extra amount

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