Sun Direct Complaints & Reviews

I started my new sun direct dth connection with annual (12 month pack) subscription from past January 2019 with detailed Enquiry and conformation. The pack validity is from January 2019 - January 2020 (what I received from service provider message)but they changed my validity to eight months and also stop some channel's too without prior intimation .if they give service for eight month only means, why not they refund my four month subscription charges ? Trai must regulate and fix those issues and provide suitable guidance to all services providers .save consumer basic rights and our esteemed money .hope my complaints resolve!

Sundirect dth no. [protected], one year offer given, now some channels are not coming and i am trying to contact customer care for 2 day nearly 10 hours, but i unable to contact, mentally i upset,
One year plan i paid full amount, suddenly sundirect dth stopped the some channels without any information, if any necessity to stop, they have to called me and take some action to manage the situation, i tried many times through their customer care number unable to contact, i waited nearly 10 mins in call, please do the needful
Issue: - 1) some channel disconnect in my prepaid one year plan without information
2) unable to contact customer care (Trying 2days, 10hrs)

Hi i have done the recharge to my smart card number with 500/- and my monthly subscription amount is 460/-. Since morning i have been trying to contact sundirect customer care and the lines all busy. Is it that no one is available since morning to attend the call or ur customer care is shut down permanently.. Hope u understand my frustration.

Worst service of line not getting connected.

Good way to steal money

I am not getting colours, star plus, zee tv and sony. Please explain what is the problem. U hv give msg to pay rs.235 so i paid on saturday. My card no. [protected]. From saturday i contacting u all plus sending msg no reply given.

Please explain why u told to pay rs.235/-. My number [protected]. I want to know the reason for this. I want the channels urgently.

Regards

[protected] smart card number. I have taken three months package which valid until 4/4/2019. Due to new trai rules they reduced validity to 21/3/2019. And stopped telecasting for telecasting i have to contact customer care but not a single customer care number works all are unreachable their mail i'd won't won't.

[protected]@sundirect.in
[protected]
[protected]

I am govinda samy. I am using Sun direct more than 10 years but nowadays so many problems in dth. I recharge ₹.294 this month but some channels are disconnected. So morning onwards trying to your customer care number but no one should not attended the Call.please response the customers. Give the correct details to the customers. Regular channels are missing in my dth

The sundirect service provider has changed my base pack Due to TRAI regulations my base pack has been changed without any prior information so please change my base pack to HD Telugu DPO Pack 1 from the existing one which i have attached at the bottom of this page.plz kindly resolve this problem as soon as possible.

Contact:[protected]

My sun direct connection is with id-[protected]
I want to change the currently present mobile number to [protected]...please respond fast dear sun direct customer care services.. None of your service numbers work and there is no response even on sending mails.. If your service remains the same no sun direct customers will be there for you in future.. Please do consider the request and respond fastly

Hi my name is swathi I have already sundirect connection I was register my mobile number that number was not with me so i want to change my mobile number and in this problem I dont receive messages from sundirect so kindly accept my problem and solve this problem my old number [protected] and I want to change this number in to [protected] this num and I want know my plan so kindly solve my problem...

Thanking you

Yours faithfully
Swathi balamurugan

Hi my name is murali, i have recharged my sun dth plan on 17th november for 6 months (1600) and my package suppose to complete on 12.05.2019 but without any prior information some of the channels are not getting telecasted, when i called customer care, they are not giving proper answer and they are saying we cant do anything... Its coz of troi.. So i want all channels to be telecasted or i want refund amount.

My sun dth plan has been changed without proper announcement or information.
My package suppose to complete on 10.06.2019
Without any information some of the channel has been stopped you must give explain and restore the channels which has been stopped. You have taken 6 months money rs 1350.00before hand with assurance that said channels will be given now you are violating the consumer rights
Smart card [protected]
Customer tavithaya
Mobile [protected]

1. Complaint .

Past two today's I am trying to contact customer care number
1.[protected]
2.[protected]
3.[protected]
4.[protected]

For daillng 4 no's no use, ,

No number not reachable.?

Like me, how many customers traing to contact customer care.

For doing customer service only.

2. I have paid for advanced six months package. Then also you removed some chennal like "z Tamil". I don't no why?.
Z Tamil chennal is feverat chennal for my mother.

Only my mother watching TV. Last two day she is asking me regarding "z Tamil"

Kind request to do contact my number-

[protected]

Very urgent
Waiting for you reply.

Sir/madem, I am Sun Direct customer. I recharged my wallet with add on package my amount deducted but my wallet was shows zero balance. customer service didn't respond to my call and I recharged it on 16/02/2019 but I didn't get any response from sun Direct. how many days I could wait and their services were really unfair. please respond to my complaint and solve my problem as early as possible . is it necessary to give my smart card number.thanks sir/madem

This is to complain about the failure to restore the DTH services inspite of recharging our set top box. We are subscribers of Sun Direct dish TV service.
We have a child connection set top box. The card number issued for the box is [protected]R
We have recharged the 333 Rs pack on 23rd of February. We received the alert message on the transaction but they have not yet activated the services on time. Therefore I request you to take the necessary action.
Contact number :[protected]

I had recharged last year january 2018
As 1year package on sep i called customer care and asked for telugu cinema club channel he told recharge at Rs.250/- after recharged converted into 6months package . similarly i maintaining a credit balance in my sun direct app
My validity is up to 28th FEB 2019
But on 24 he automatically changed the pack without any intimation.Now i called customer care he told we can't do anything you have to suffer wat i recharged automatically that's all.

Pls look into the matter

Regards

A BHASKAR
[protected]

Smart card no : [protected]
Mobile no : [protected]

Hi sir / madam, i am very disappointed with ur service. I paid subscription but suddenly stopped all channels. Without any reason i try to contact customer care. No use. Still waste of time and my money and my programs. Yesterday one customer care executive call to me she told it's work in 2 hrs. I told to her. Pls call back after 2 hrs kindly recheck and confirm. Because...

Sir sun direct dth card no [protected] old plan is expired on 18 feb 19. After that i had tried to approach operator for new tarrif plan info many times through helpline nos but customer care never attended my call till date/time even at once, i had call details to prove this fact. I had also reach to sun direct app to get new tarriff plan as my choice but in that app no any choice based channel option available in their base pack. Instead of consumer choice, operator provided their own choice packs/bouquet that is cheating against consumer. Sir till date im unable to migrated on new tariff plan due to operator zero feedback r lack of choice based chanel selection option option be in their catalogue.

Hi,
My smart card number: [protected]
My problem started on feb 21 2019. More than 70% percent of the channels got cut off on feb 21. The customer care pesons (He is a team leader and he said his name was senthil) said that trai asked sun direct to reduce the channel that came with 3 months recharge. I recharged my pack with 3 months recharge on jan 11 2019.
First of all, its your mistake to let me recharge for the 3 months pack on jan 11 2019 when you are completely aware that my service will get cut off in feb 2019 mid. Now you cut off channels and want me to pay off for the channels pulled? Seems like a perfect day light robbery!!
The customer care mageshwari did not give any proper information and after several request she transferred her call to senthil the team leader who is a pakka fraud who wanted to get rid off me for that time saying that they cannot refund fully and said that their only option is to change my pack to fta 1 basic + addon channels. He activated it. Now to my shock i see that more than 95 percent of channels which was available on feb 21 morning just vanished and only could see the addons i chose (Hardly 8 channels were asked by me as addon). Please note that this senthil guy never ever told me that when i switch to fta 1 basic i will lose channels.
I brought this issue again with the senthil guy after thw excruciating process to reach the customer care after waiting for around 5 hours. He promised to reach me on feb 23 2019 after verifying with the records. But never called me till now. When i myself reached out to them after waiting for 6 hours they disconnected the call after hearing my voice.
Now just for your greed for money, i have wasted almost 24 hours trying to reach you and put up with your lies and excuses.

I am considering to terminate sun direct due to your false info and poor customer care personnels and fraudulent schemes of yours.

Pleae take. Action against senthil (Team leader), mageshwari and the guy who disconnected my call instantly after hearing my voice (He took my call around 9:40 pm at today (Feb 23 2019, saturday).

My sundirect month plan has been completed now i recharged my card from netbanking with 230 now i have balance in my card is 213 but am unable to watch the channels in tv please activate immediately smc number [protected] contact [protected] please solve it as soon as possible am waiting to customer care number many times but not responding very bad customer care services this sundirect is creating headache for me very late response i suggest not to use sundirect... Email is the best way to reach me... [protected]@gmail.com

Yesterday i login to my sun direct account and made a package selection and proceed to pay for it, the total amount was 230 rupees for a particular tamil channels package and i choose to pay using upi app, then through by means of google pay i made the payment. Once the payment is done it was not reflected into my account, moreover from yesterday i was trying to contact sundirect through its different mobile and toll free customer care numbers which are either busy or not working always... I mailed sundirect where there is no response from them.. My smart card number is [protected] and mobile number is [protected]