Sun Direct Complaints & Reviews

Sundirect dth no. [protected], one year offer given, now some channels are not coming and i am trying to contact customer care for 2 day nearly 10 hours, but i unable to contact, mentally i upset,
One year plan i paid full amount, suddenly sundirect dth stopped the some channels without any information, if any necessity to stop, they have to called me and take some action to manage the situation, i tried many times through their customer...

Hi i have done the recharge to my smart card number with 500/- and my monthly subscription amount is 460/-. Since morning i have been trying to contact sundirect customer care and the lines all busy. Is it that no one is available since morning to attend the call or ur customer care is shut down permanently.. Hope u understand my frustration.

Worst service of line not getting connected.

Good way to steal money...

I am not getting colours, star plus, zee tv and sony. Please explain what is the problem. U hv give msg to pay rs.235 so i paid on saturday. My card no. [protected]. From saturday i contacting u all plus sending msg no reply given.

Please explain why u told to pay rs.235/-. My number [protected]. I want to know the reason for this. I want the channels urgently.

Regards...

[protected] smart card number. I have taken three months package which valid until 4/4/2019. Due to new trai rules they reduced validity to 21/3/2019. And stopped telecasting for telecasting i have to contact customer care but not a single customer care number works all are unreachable their mail i'd won't won't.

[protected]@sundirect.in
[protected]
[protected]...

I am govinda samy. I am using Sun direct more than 10 years but nowadays so many problems in dth. I recharge ₹.294 this month but some channels are disconnected. So morning onwards trying to your customer care number but no one should not attended the Call.please response the customers. Give the correct details to the customers. Regular channels are missing in my dth...

The sundirect service provider has changed my base pack Due to TRAI regulations my base pack has been changed without any prior information so please change my base pack to HD Telugu DPO Pack 1 from the existing one which i have attached at the bottom of this page.plz kindly resolve this problem as soon as possible.

Contact:[protected]...

My sun direct connection is with id-[protected]
I want to change the currently present mobile number to [protected]...please respond fast dear sun direct customer care services.. None of your service numbers work and there is no response even on sending mails.. If your service remains the same no sun direct customers will be there for you in future.. Please do consider the request and respond fastly...

Hi my name is swathi I have already sundirect connection I was register my mobile number that number was not with me so i want to change my mobile number and in this problem I dont receive messages from sundirect so kindly accept my problem and solve this problem my old number [protected] and I want to change this number in to [protected] this num and I want know my plan so kindly solve my problem...

Thanking you
br...

Hi my name is murali, i have recharged my sun dth plan on 17th november for 6 months (1600) and my package suppose to complete on 12.05.2019 but without any prior information some of the channels are not getting telecasted, when i called customer care, they are not giving proper answer and they are saying we cant do anything... Its coz of troi.. So i want all channels to be telecasted or i want refund amount....

My sun dth plan has been changed without proper announcement or information.
My package suppose to complete on 10.06.2019
Without any information some of the channel has been stopped you must give explain and restore the channels which has been stopped. You have taken 6 months money rs 1350.00before hand with assurance that said channels will be given now you are violating the consumer rights
Smart card [protected]br...

1. Complaint .

Past two today's I am trying to contact customer care number
1.[protected]
2.[protected]
3.[protected]
4.[protected]

For daillng 4 no's no use, ,

No number not reachable.?

Like me, how many customers traing to contact customer care.

For doing customer service only.

2. I have paid for advanced six months package....

Sir/madem, I am Sun Direct customer. I recharged my wallet with add on package my amount deducted but my wallet was shows zero balance. customer service didn't respond to my call and I recharged it on 16/02/2019 but I didn't get any response from sun Direct. how many days I could wait and their services were really unfair. please respond to my complaint and solve my problem as early as possible . is it necessary to give my smart card number.thanks...

This is to complain about the failure to restore the DTH services inspite of recharging our set top box. We are subscribers of Sun Direct dish TV service.
We have a child connection set top box. The card number issued for the box is [protected]R
We have recharged the 333 Rs pack on 23rd of February. We received the alert message on the transaction but they have not yet activated the services on time. Therefore I request you...

I had recharged last year january 2018
As 1year package on sep i called customer care and asked for telugu cinema club channel he told recharge at Rs.250/- after recharged converted into 6months package . similarly i maintaining a credit balance in my sun direct app
My validity is up to 28th FEB 2019
But on 24 he automatically changed the pack without any intimation.Now i called customer care he told we can't do anything...

Smart card no : [protected]
Mobile no : [protected]

Hi sir / madam, i am very disappointed with ur service. I paid subscription but suddenly stopped all channels. Without any reason i try to contact customer care. No use. Still waste of time and my money and my programs. Yesterday one customer care executive call to me she told it's work in 2 hrs. I told to her. Pls call back after 2 hrs kindly recheck and confirm. Because...

Sir sun direct dth card no [protected] old plan is expired on 18 feb 19. After that i had tried to approach operator for new tarrif plan info many times through helpline nos but customer care never attended my call till date/time even at once, i had call details to prove this fact. I had also reach to sun direct app to get new tarriff plan as my choice but in that app no any choice based channel option available in their base pack. Instead...

Hi,
My smart card number: [protected]
My problem started on feb 21 2019. More than 70% percent of the channels got cut off on feb 21. The customer care pesons (He is a team leader and he said his name was senthil) said that trai asked sun direct to reduce the channel that came with 3 months recharge. I recharged my pack with 3 months recharge on jan 11 2019.
First of all, its your mistake to let me recharge for the...

My sundirect month plan has been completed now i recharged my card from netbanking with 230 now i have balance in my card is 213 but am unable to watch the channels in tv please activate immediately smc number [protected] contact [protected] please solve it as soon as possible am waiting to customer care number many times but not responding very bad customer care services this sundirect is creating headache for me very late response i suggest...

Yesterday i login to my sun direct account and made a package selection and proceed to pay for it, the total amount was 230 rupees for a particular tamil channels package and i choose to pay using upi app, then through by means of google pay i made the payment. Once the payment is done it was not reflected into my account, moreover from yesterday i was trying to contact sundirect through its different mobile and toll free customer care numbers...

According to trai's new regulation, customer has the complete freedom to choose 100 free to air sd channels of basic pack. But sun direct is providing its own basic pack and not offering customers to choose the 100 free to air channels. The least base pack rate is 130 rupees which has unnecessary channels which i do not want to watch.

The least rate of base pack is 130 rupees that is offered. There is no base pack less than...