Sun Direct Complaints & Reviews

Address: Thiruvananthapuram, Kerala

I have recgarged for 1 year subscription of malayalam channels on[protected]Sun direct), and yesterday its showing my validity is over. I am also not getting any channels and there are 3 months remaining. I have contacted the customer care and they were telling that the amount by which i have recharged is for 6 months only, and some balance amount was there in my account, that is why i got the channels for 3 more months. But we use to recharge based on the information shown in site only. Now because the trai regulation has come, that thing is not there in the site too. I have searched in the net and it is also showing 2600/ validity 365 days. So disgusting.
Now they are telling to send a mail to customer care, and they will refund the amount, if there is mistake from their side. (I dont know how long it is going to take). From customer point of view, there is mistake from there side only.
And if the new rules have not come, how could have we believed in the integrity of amount and validity displayed in the site.

Mar 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: 560076

Dear sir/madam,

I have called today to sundirect customer care and i got the details that when i change the base plan already paid amount and variation amount will get credit to my account back. So based on the information i received from sundirect i changed my basic malayalam (230/-) to ncf (130) and i made the payment online 154/-. I had the validity till may 2019. Now i lost the validity and i didnt receive the 3 months amount back to my account. Now they state that as i am a new connection taker, it is not possible to refund the amount.

I am highly disappointed because i am loosing 3 months my payment (230 x 3 = 690/-) and e months validity. I would not have changed basic plan, its only because of wrong information provided from your customer care.

I request you to provide either 3 months validity or please see that the variation amount credit back to my account.

Complaint no: sr[protected]

Customer id: cr[protected]
Smc#: [protected]
Mobile number: [protected]
Name: suresh c

Kindly do the needful.

Thanks & regards,

Suresh c
[protected]
Bangalore-76

Mar 2, 2019

Complaint marked as Resolved

I got a call from sundirect after my second same complaint and later received a sms mentioning the issue resolved. Though it took 3 weeks time, Finally i received the variation amount back in my account. Thank you. Sundirect Service call no: 7601012345

Sun Direct customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by sureshcktp Dear Sir/Madam,

Issue not resolved yet.

I have called today to sundirect customer care and i got the details that when i change the base plan already paid amount and variation amount will get credit to my account back. So based on the information i received from sundirect i changed my basic malayalam (230/-) to NCF (130) and i made the payment online 154/- . i had the validity till may 2019. Now i lost the validity and i didnt receive the 3 months amount back to my account. Now they state that as i am a new connection taker, it is not possible to refund the amount.

I am highly disappointed because i am loosing 3 months my payment (230 X 3 = 690/-) and 3 months validity. I would not have changed basic plan, its only because of wrong information provided from your customer care.

I request you to provide either 3 months validity or please see that the variation amount credit back to my account.

Complaint no: SR[protected]

Customer id: CR[protected]
SMC#: [protected]
Mobile Number: [protected]
Name: Suresh C

Kindly do the needful.

Thanks & Regards,

Suresh C
[protected]
Bangalore-76

Verified Support

Mar 03, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care

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Address: Nagapattinam, Tamil Nadu, 611111

Card number: [protected]
1) address details is showing wrong on website.
Kindly change as below
Aboorvasamy a,
67 arriya nattu north street,
Vailankanni
Nagapattinam district
Tamil nadu - 611111

2) 75 fta channels customer has to selected by own from the list given by trai, dont set dth default channels other than 25 government doordharsan channel.
Because i am from tamil nadu, why should i watch oria, bengali, hindi..., channels

Mar 8, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Sun Direct Customer Care's response Dear sir,

As per your request, complaint has been taken as feedback and forward to concern team

Regards sun direct
Customer care

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Address: 627401

Hi sir/mam,

I want to change my mobile number & address, because it was incorrect & i have changed my mobile number.

Smc no: [protected]
Old mobile num: [protected]
Mobiel number: [protected]
Address: 13/24, rahuman colony ambasamudram, tirunelveli district, tamil nadu pin: 627401

Thanks
Nabil

Mar 22, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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M

Mohamed Mubin

from Salem, Tamil Nadu

Feb 4, 2019

Sirippoli and tamilan most important tv channels missing

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Address: Hyderabad, Andhra Pradesh, 500062

Worst support team!!

I tried to recharge an addon to my account via sundirect.in web portal and it requested for password, since its my first time login to portal i don't know the password so i contacted customer care to know the password or reset it.

They suggested to try "password'/"password"but neither of them worked. When i said its not working, just showing"password is invalid" then they said it should work try again and ended the call.

I even tried contacting nodal officer but they don't even pick the phone to receive customer queries.

Mar 7, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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G

Gokul Akki

from Tirunelveli, Tamil Nadu

Feb 5, 2019

I recharged in sun direct website but the money was debited but I did not receive the recharge yet please do me recharge or refund me the amount

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R

Ragram

Apr 20, 2021

Poor customer service from SunDTH customer care

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Called customer care to know some information, customer care executives weren't polite and they didn't know anything, i repeat, they know nothing. And customer care number gets connected after trying at least 100 times and even if it gets connected executive's won't be clear. I know more than those useless executives and don't know why company is paying them. May be because company has earned some money through illegal ways.

Mar 20, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Feb 01, 2019

Updated by Maltesh Damodar Executives say that information provided on sundirect website isn't updated by company but by TRAI, LOL. How can TRAI update its own info on some other websites? meaningless, isn't it?

Verified Support

Feb 04, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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V

Vijaykumar D

from Chennai, Tamil Nadu

Feb 4, 2019

Respected sir
I had taken a new connection today but they have given a very cheap cable the clearity is very low please need me the original cable

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J

jagadeesan MP

from Hyderabad, Telangana

Feb 4, 2019

Hi,
Am having a sun direct connection and the combo packs are not available for selection

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Address: Krishnagiri, Tamil Nadu, 635116

Website: Online

Hi my self ramesh

I have recharge 777 six month plan payment date 29.01.2019 still now not activated
Repeated i call today 30.01.2019 he telling plan activated but plan not activated. I talk to ur people activated.my time wasted ur people very very wost service
My contact no [protected]
My sundirect id no [protected]

Mar 11, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Jan 30, 2019

Updated by ntrntr Kindly clear

Jan 30, 2019

Updated by ntrntr Kindly clear

Verified Support

Feb 02, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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Address: 422007

Sun direct not Provided Free to air channels Fakt marathi, Sangeet marathi, B4u movies, B4u music Wow cinema, and others paid channel for zee takies HD, Zee Action, Zee Bollywood and pictures sd and tv star gold Hd not Provided and others customer services are not good The trai new channel s rules are not followed only add single channel Alacartes done but not Provided Bouquet pack available in website

Mar 4, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: 586216

First thing: Do you guys even know what is customer support? If you have changed the no, don't have courtesy to update the no on website? Worst support I have ever seen till now. If you don't solve my issue within 1 hrs from now.i am gonna cut of[censored]r connection and listen, not only mine...whole village's for sure.do u think we don't have any other work than this? Lame, too lame

Feb 27, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Y

YAGGOLU RAMA KOTEWARA RAO

from Rajahmundry, Andhra Pradesh

Jan 30, 2019

Hi sir/madam, i am consumer of sun direct, as trai norms feb 1 2019 i selected some channels. But sun direct doesn't explain about the channel prices at any way like site also. In sun direct site it shows on individual prices doesn't show bokey prices. The sun direct costumer care says it will shows after feb 1 2019.

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G

Ganesh Goutham Sai

from Coimbatore, Tamil Nadu

Jan 31, 2019

Change my mobile [protected]

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Address: 560056

My sundirect dth monthly subscription expired on 15.1.2019. I have requested them to provide me the pricing of channels under the recent directions of trai so that i would subscribe to channels of my choice. Their response to my telephone call was that they have no information yet on the new pricing and that i should go for renewal as per the existing tariff. The service provider is violating the directions of trai in the matter of providing choice of channels. They want me to buy their packages which are expensive and contain many channels which i do not watch.

Mar 10, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: Coimbatore, Tamil Nadu

I bought new sun direct dth connection this month. But i noticed that some famous tamil channels are missing which was offered by cable tv operator.

1. Polimer tv

2. Polimer news channels

3. Pudhuyugam channels

4. Carton network in tamil

5. Nickelodeon in tamil

6. Pogo in tamil

7. National geography in tamil and

8. Some muslim devotional channels are missing.

I think i took wrong decision by choosing sun direct dth. Please add this channels and satisfy the customers need.

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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H

Harshawarthini Thangarajan

from Chennai, Tamil Nadu

Jan 21, 2019

I tried recharging my sun direct dth [protected] through Paytm, it failed as it did not get operator confirmation. The subdirectory website also seems to be down and not loading. Is there an issue now with server?

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Harshawarthini Thangarajan's reply, Jan 15, 2019

*sun direct website

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Address: Salem, Tamil Nadu, 636302

Website: [email protected]

Sir i was purchase sun direct hd on[protected] salem tamilnadu on that day one shop person came my house and install above dish a person collect a sum of money is 500/- and went away my house a dish was working not properly i was calling a customer care executive but not attend my phone call still not working a customer care number so please take action

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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L

Linda Santhosh

from Bengaluru, Karnataka

Jan 21, 2019

Iam complaint already recharge sun direct but channels not coming properly

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Address: Chennai, Tamil Nadu, 600029

Hi,
My smart no: 103* and i have recharged 6month malayalam cinema+sports pack. Most of the important channels (Like sun tv, surya tv, comedy central, vijay tv and much more) are not displaying after three months of recharge. This issue occurs every three months and i appoint a service guy from sun direct to fix for which i pay 250rs for every service done and this is the fifth time i am the issue. This is the worst customer service and dish tv i have used. Do resolve the issue or please disconnect my service.

Feb 20, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: Hyderabad, Andhra Pradesh, 500049

Hi,

Sun direct people is cheating me, i am from hyderabad, i had paid one year annual subscription telugu sports and cinema hd ultra package on 22- april-2018, today got message from sun direct your sun direct subscription completed. I have another 3 months are there, but sun direct people is cheated and i called to customer care people no one is responded and replied harshly and useless replied to me, not solved my annual subscription problem.

Regards,
T. Siva kumar

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: 533296

My name is padma. I have recharged my account for 1 year from the original website of sundirectv in 2018 july 18 th of amount 2700 rupees.. After my recharge the local operator activated and iam able to see my channels only for 3 months later it got deactivated, again i contacted the local sundirect operator and he activated... But now my account got deactivared in month of jan 2019.. When i contacted the local operator or customer service toll free number, both failed to solve my problem and they say they have no issue with them and in return asked me to pay additional amount... Which is o[censored]nfair as i already in loss of 1400 rupees from sundirect recharge... Worst service by sundirect network people..

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Sun Direct Customer Care's response Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: Ramanagara, Karnataka, 562117

Website: Www.sundirect.in

I am customer of sun direct past from 5 years i was using sun direct sim number [protected] due to upgrading local distributor provided new number [protected]. Nov-2018 i got msg from sun direct recharge your account [protected], i recharged same number but i have [protected] this number. I called sd c care they told we cant help and refund also to my new number.
The same way 14/1/19 also sent msg recharge. Again i recharged my old account by unknowingly
Why they are sending recharge sms to dead account number

Feb 26, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2019

Sun Direct Customer Care's response Dear sir,

As per your request on recharge issue and same has been rectified from our end

Regards sun direct
customer care

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A

Achu2002

from Kodungallur, Kerala

Jan 17, 2019

I am Varghese from Kerala.iam not getting channels like kaumudy TV, zee keralam, zee keralam HD. Please take a quick action. Please upload these channels as fast as you can.

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Address: Malappuram, Kerala, 676505

Hi team,

I am a sun direct customer and for last 3 days my dth is down. I have been calling customer care again and again, however getting very lean response from the team stating that we can only raise the request and can not guarantee technician visit. Till now technician has visited the home and we still waiting. When can we get resolution to this problem.

My dth number is [protected].
Date of incident: 10/01/2019

Regards
Subin k
91-[protected]

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

Sun Direct Customer Care's response Dear sir,

As per the conversation we had, now issue is resolved

Regards sundirect
Customer care

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Address: Pathanamthitta, Kerala, 689646

Sir,

Connection in respect of my smart card no.[protected] was to expire on 8.1.2019 when a sum of rs.132/- was in credit to my account. On 10.1.2019 morning my connection has been disconnected. As a matter of business ethic and fact, it should not have happen when credit balance in my account was there.
Now i wish to know as to how to use credit balance amount available in my account? There is no facility to recharge after deducting the credit balance amount and that the said credit amount has to be refunded to me. I shall provide my bank account number for crediting the amount to my account, on hearing from you.

Thanks

T d santhamma
Pathanamthitta, kerala

Feb 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

Verified Support

Jan 21, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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Address: Mumbai City, Maharashtra, 400706

Sun direct service most of the channels got missed due to signal not coming or going under searching mode. Called call and provided the error code 48-32/ 52-32, they have give procedure for correction (Manual searching mode), the issue not got resolved and conveyed, the customer care person conveyed that rs150 required for sending technician. The problem of sundirect on signal issue, how customer bears the amount?

Futher servicenot available from[protected], the sundirect is not caring the customer/ simply asking money. Self is the customer for last 10 years.

Feb 13, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Sun Direct Customer Care's response Dear sir

Kindly provide the Valid mobile number or smart card number to contact and resolve the issue .

Regards Sun direct
Customer care

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Dear sir, my name is chandu

And my sundirect card no.[protected].

I forgetten my password

Of sundirct online log in

And also i want to change

My mobile number from

[protected] to [protected]

Of my sundirect account.

So, please kindly change these details

. So please resolve this issue sir, im a user of sundirect from past 15 years. So please resolve this issue as soon as possible.

Feb 12, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

Sun Direct Customer Care's response Dear sir,

As per your request Mobile Number is Updated

Regards sundirect
customer care

Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 62

validity was showing one year and i have recharged for one year, but got the channels only for 9 months

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lost the amount and validity - request mail.

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fta

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personal details change

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sun direct dth - worst support team

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issue with customer care

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plan not activated mis communications wrong input

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not provided fta channels

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I have recharged with rs 500 on 22/1/19.still no channels are not updated

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sun direct not offering channels as per new rules.

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some tamil channels are missing.

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dish not working properly

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channels not displaying after recharge

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annual recharge done but now sundirect people said it is monthly recharge cheated

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iam complaining about recharge issues and deactivation

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misleading by sending fake sms stating recharge your account

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dth not working for last 3 days

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disconnection - smart card no.42664799923

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dth channels got missed/ no help/ trying to make money by making

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dth service

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