Sun Direct Complaints & Reviews

My subscription id is [protected] and my mobile number is [protected].
They are changing my base plan abruptly for whatever low base pack i ask they are not allotting me. I want 180 base pack but they are telling i can't change my base pack since i recharged for 250.

Then they told to recharge 180 to make that base pack. But it again went to 250 pack. They are telling to take 250rs pack like that. I want them to change my base pack or need my money refunded 250+180=430. I will change the subscriber and get the new connection since they are always cheating like this.

My name and mbl number is used by an anonymous for installing sundirect dth. and thus I get msg from sundirect dth company for a long period of time . Till the day I have ignored it and thought it was sent mistakenly but just now I visited sundirect.in site and amusingly found there is a fake account in my name though I have no sun direct dth ..plz block this account otherwise I have to take ligal action .my mbl no [protected]. I have attached the last msgs from the company .the call numbers also said wrong while I trying to call them.
Ashis Debbarma

Sir / madam,

I have recharged on 01.12.2018 in online sbi of my sun direct dth for 230 rs.

My smart card number wrongly sent by me but the amount 230 rupees deducted by sbi.

Message received is successfully recharged of 230 rs.

Please help me the amount will refund or not. If refund is there how many days it will take plesae clarify my queries.

I hope u refund the amount.

Thank you

Dear Sir/Madam,

2 days back on 27th Nov' 18 while watching TV automatically the setup box stopped working. I tried switching it off and on still I'm not getting any signal and I could see only black screen. I raised a complaint on the same day SR[protected] and the very next day I got SMS that the issue has been resolved without even getting a call. I called the customer care again to check and they says that a new complaint ticket has been raised yesterday SR[protected] which I will get a call back from the backend team within 24-48 hrs.
No calls are yet received.

I always had a bad experience with sun direct and such pathetic service I always gets from them.

The Customer service officers also speaks harshly. While asked to transfer the call to there backend team or to the manager, they are not ready to transfer the call and ask us to wait for the backend team call which is never ending.

I recharged sun direct for rs 519/- through my net banking on 20th november 2018.

But the amount was deducted from my account. But the recharge was not taken place or amount was not returned to my account till today 26th nov 2018.

I sent a mail to my bank they informed that the amount was successfully

Processed. They asked to contact the merchant.

Sir today (25/11/2018) i made recharge for 180 rs in thos [protected] smart card number and my amount deducted my recharge after 6 hours i didn't get benefit. I make the payment through freecharge app in that show that payment success and also there is confirmation from your side not get till now. Plz help me for this issue and plz provide the confirmation related to the transaction.

I have recharged my sun direct subscription online this morning. But service is not provided! Your toll free number does not work at all... The office phone numbers given in the site does not exist at all! Very poor service!

If the phone numbers are changed, kindly provide the new ones...!

I get recorded messages to recharge, but when it is done you delay the service...
My sun direct no..[protected]... Check and revert...

Dear sir,
My name aji kumar from gujarath. I m using to sun direct connection in last 6 years.
Last few years i m using online recharge but yesterday i try to open. I want recharge any a-la-crate canal recharge.
Kindly help me change new password.
My details in following:-

My number aji kumar
My sun direct no:[protected]

Kindlay waiting ur needfull replay

Ajikumar
[protected]

Sir, Madam,
My dth smart card number is [protected]. I have recharged for hd prime Malayalam with sports pack for 1 year on 7-7-18 with 3700 rs from sun direct official site .On 29-10-18 there was interruption in signal.So I checked on sundirect site and came to know that my plan is going to expire on November of 2018 and the plan for what I made recharge was not applied and the plan running was o[censored]ltra HD pack.
I am not...

My mega offer connection expired last week. Now i require only malayalam channel under the scheme for rs 2028 per year, i could not re charge for the same. Consulted your customer care thrice but they failed to recharge, and asked me to contact an agent, he also failed. Now i am here to resolve the issue.

Regards
K. Abbas. Sun direct no.[protected]
Mobile no.[protected]

Please Change My RMN From [protected] To My New Number [protected] please do the needful thank you
sun direct number : [protected]   Replace all...

On december 23rd of 2017 i had recharged my sun direct with an annual pack of 2600/- which they said it will last one whole year
And now from october 12th the service has stopped, and when i contacted the customer care they were arrogant and had skill in talking to a customer
They said because of the price hike in the middle they cut the subscription to short
This is just plain cheating, the service is terminated 2 and a half months before the said/given date
That is totally unfair, please take some action against such fraudity
There are many complaints on the same issue

Sir I have one Sun direct DTH TV connection with the name Susheel. Due to transferable job, I wish to change name to Triloki Nath Jha. Mob No already registerd with you [protected].

Further I want to get recharge my suitable plan as per policy of recharge in future so that this name may help me to contact you as ammended.

An early action is requested please.
Thank you in anticipation....

Sir, I have sun direct DTH ID-[protected] Name- Susheel regd mob no [protected]. I tried to recharge my DTH by sun direct App on 19/9/18 with 199/-(Apna pack) but not credited to you and amt deducted from Oriental Bank Acct No [protected] in favour of Kumari Archana. I repeated for recharge again with ₹199/- but same problem occured. Contacted your customer care and message received as under :-
19/9 1700
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

19/9 1743
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

19/9 2023
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

20/9 1134
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

22/9 2217
Dear Customer, Your Sun Direct complaint, CW[protected] is resolved as 'AMOUNT NOT CREDITED' to your satisfaction. For any Service Assistance call [protected]

Oriental bank acct statement (taken from SBI ATM) photo of mini statement added below:-

Therefore you are requested to take appropriate action to refund my ₹398/- from Oriental bank acct as mentioned above please.
Thanking you sir.

Customer support person talks like a rowdy and even after telling him to slow down his voice and watch out his words. Unbelievable experience. They never sounded like trained customer support, this really needs to be investigated if they are genuinely qualified to be customer support as they will know the address and our mobile numbers. Last person i spoke to his name was prabhu and he refused to give his full name also he was not ready to connect to his manager when i asked him to.

Our setup box is not working for hd channels. We have contacted the customer service, got to know that the setup boxes are changed in recent past time and we need to change the setup box now by paying additional charges.

Why sun direct not sending any communication or intimation to their customers with prior notice for changing the setup box if it is needed. Is it customer demand or organization requirement to improve their business? When asking for evidence of customers, there is a standard template answer from sundirect stating the ticket is closed at your satisfaction. I strongly say that only sundirect is satisfied by cheating their customers.

Also, the customer center informed that sun direct team replaced (Or sent for delivery to distributors for free of charge) new setup boxes. If it is the case why it is not reached to customers? Is it trap to get extra business.

Why should customers pay when there is a change from organization business needs, that too when customers already having what they would like and afford.

One of worst and grate cheating for their exiting customers.

Dear sir/madam
Smart card (Protected)
My name meghala. V from kr puram
Bangalore i have one sun direct
Now i want to change of name and old address and new
Meghala v
D/o late :devaraj, 143, 4th cross, nagappa block, sriramapuram, bangalore 560021
To
New address - meghala v
No-4, 1st cross, ashirwad layout, maragondana halli, main road
Krishna raja puram, bangalore 560036

I have recharged for sundirect on 28th september 2018 of smart card number or subscriber number [protected] for Rs.800 . The payment is sucessfull and the amout of Rs.800 is reduced from my account but the recharge for sundirect is unsucessfull. So I reqest you to resolve this problem by refunding the amount or providing the sundirect channel to view.

My Name is P Sunil Kumar, Registered Mobile no. [protected]
Date of the incident : 12.8.2018
Client number :Sun direct smart card no. [protected]
Full description of the incident : I have received a message from sun direct on 12.8.2018 as " renew the subscription smart card no. [protected]".

But my smart card no. [protected].

I have recharged Rs.910/- on 12th august 2018 to wrongly smart card no. sent by you. .

Transfer : Rs.910/- transfer to my smart card no. [protected] from the wrong number [protected].

By mistake smart card wrongly mentioned [protected] instead of [protected]. Kindly refund the amount.

[protected]@yahoo.com

Dear sod,

Today i had to visit sun direct service office at kodungallur. My set up box was not showing signal from today morning. I enquired about the issue and the staff there, ms mimisha, was so arrogant and misbehaving. She was insisting me to buy a new setup box and was no caring about checking the issue with my box. I was not ready to buy a new set up box. Finaly she gave me a used set up box and charged me 300.

Kindly avoid such stupid staffs in service centre. Please look into the issue.

With regards,
Anandan
[protected]