Sun Direct Complaints & Reviews

Website: Sun DTH services

I had done a transaction on 9t december 2017 to recharge sundirect. The transaction citrus txn#[protected] using sbi debit card to recharge sun direct dth worth rs1404 failed. The amount was debited from my account and showed transaction failed. Please reverse the transaction and transfer the money to my account

Transaction id : pos 80000606 at sundirect citrus txn#[protected].

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R

Rajesh Nelson

Dec 18, 2017

We want to subscribe to sun direct HD.

Please cont [protected]

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Address: 560073

Website: online sun direct

Sir
I have using sun direct hd prime package 6 months. Am unable use hd channels last 4 months because of cable problem. I registered complaint on sun direct customer care sr no is sr[protected] & sr[protected], sr[protected] first complaint on october 7th not resolved still am not happy with your local service, they are not able to solving complaints. Please resolved the problem

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Address: Gurgaon, Haryana, 122001

I have compliment about non function of set up box since 24 nov 17, however and i have tried to register the complaint after two day complaint sub mit on 26 th nov 2017, however on reporting the technician said that the set up box is need to change, he says he is no availability of setup box and unable to change. I again put in knowledge of customer care. They said setup box will be replaced as and when available or as soon as still i have struggling for service no one can help me on this regarding, my 15 days plan goes waste. Be fore i have complaint not providing full channels as per plan.

Sun direct is worst operator on this time.

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Dec 06, 2017

Updated by shekhar1796 Consumer ID NO - [protected]

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S

skmdgouse

Dec 8, 2017

Sun Direct â€” Set-top box blinking continuously - not working

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Address: 421203

I have a sundirect dth connection. My card no is [protected]. I am on newsundirect sunshine basic plan. Since 2 months i am not getting 2 devotional channels aastha andsanskar (Hindi noâ€™s 600 and 608 resply). Trying to contact all the numbers of cust care but to no avail. Frustrated really. There is enough money in my account. Want to know the reason.
Am stationed in dombivli thane maha. Thoroughly disgusting. Canâ€™t reach the nodal officer too.
My e mai [protected]@ gmail.com
Pl help me. Mob no[protected]
I am a senor super citizen.

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Dec 23, 2017

Updated by tvrama Till now my complaint stands. I cant reach the consumer care executives nor the nodal officer.
AS OF NOW THERE IS A BALANCE OFF RS 538.59 IN MY ACCOUNT>.
I DONT WANT TO CONTINUE IN THIS . DONT WANT TO SUBSCRIBE>
THE BALANCE WITH SUN DIRECT RS 538.89 MAY BE REVERESD INTO MY ACCOUNT>
DISGUSTED WITH POOR SERVICE>.
PLEASE GIVE BACK THE MONEY THAT IS IN MY ACCOUNT.
DO NOT WANT TO CONTINUE. I HAVE DISCONNECTED THE SUNDIRECT..

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G

gavaskar vincent

from Chennai, Tamil Nadu

Dec 7, 2017

Sundth not working card no [protected].please attend soon

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R

regupathy kumarasamy

from Hosur, Tamil Nadu

Dec 11, 2017

5/12/2017 i have paid three months recharge in my ac no.[protected] but still not working. my ac paid 480

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Me have done recharged rs209 through
Pay tm 3day before service is not updated
So please go through my complaint or call to my number [protected] new number
I have booked in name of muniramaiah so me have updated the name also k r ponnuraja wait for replies we not use for 3year because it's farm house in weak we visit 3day due me recharged probably

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Address: Mumbai City, Maharashtra, 400029

Website: www.sundirect.in/dth

I hav an hd connection but from 2month we are complaining that no hd channels are available in my connection instead of paying for hd channels. Inspite repeated complaints to 24*7 customer care no action taken yet if this is the we would like to switch to other dth service better than this.
What is the use of paying so much money wen there is no hd channels and sundirect customer service is worse at mumbai
My smart card no :[protected]
Rmn: [protected]

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Address: Bangalore, Karnataka, 560037

Due to sun direct signal issues, i called to customer care to resolve the issue .

but customer care guys simply time passing and finally suggested me to pay 140 rs to resolve signal issues. I said no because nothing has happened to disk or cable, it's related to signal so asked them to resolve, if not pay my money back and disconnect service (customer care reply like you can stop using sun direct), finally they have raised one service request and said that with in 24 hours it will be resolved, after 5min i have received message and mentioned that ticket has been resolved, simply closed without doing anything.

not sure how i can get my money back. since 3 years every month i am paying around 400 rs for sun direct DTH service, they don't even care their customers.

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P

Princess007

from Nattam, Tamil Nadu

Dec 1, 2017

Some channels display e48-32 error no signal for sometime and it changes to e48-52 searching for signal after a minute
Unable to view channels for more than 2 months help me

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Hi sir
Good after noon

Iam akshay and my smc no #[protected] my add-on channels on date of 19-nov-17
But still it is not activated & error code is 38-32 service is not currently running message for my add on channel 9xm &channel v & vh1 &zoom tv cost 25 rupees iam given complaints about it but there no information for care center and technical department they are not refund my money
Thank you sir

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Address: Thane, Maharashtra

Myself Bijumon.S.K.I was using as normal package. of sun direct south pack. Later I changed to HD package and I am paying HD amount ; But Last one month I am not getting HD video but audio is available.On this issue Three times already complaint registered. We contact Kerala sun direct customer service center from there they given some numbers but that numbers are not getting. my smart card no.[protected].

kindly do the needful

with regards
Bijumon.S.K

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T

thanasegar

from Tirunelveli, Tamil Nadu

Nov 28, 2017

My smart card no [protected] monthly payment recharged but acc not active money go to balance

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PRIYANKA MATHEW

from Delhi, Delhi

Dec 1, 2017

After so many times contacted with Subdirectory customer care Delhi and Kerala. But no technician attend to solve the issue..I.am planning to go legally.it is a worst company .especially in Delhi.my set top box no is [protected]

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Address: Bangalore Urban, Karnataka, 560087

Website: [email protected]

Sun direct is a big? I got logged the requested for sundirect on the site of it's and got it installed, on 13 th this month the service was poor, tecknecian was trying to reduce his job while installing, went off without giving invoice even though i asked, they told that it will be activated within evening, but till now it was not activated and even they are not picking the call, finally i will not suggest any of the people to go for sundirect...!..?

Dec 7, 2017

Complaint marked as Resolved

Finally end my run beyond u ppl

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Nov 16, 2017

Updated by Darshan Yoganna till not resolved same thing continuous on 3rd day
Smart card no:[protected]R
Name: darshan HM
Reg no: [protected]
Display error code :E101-4
Pls refund the amount take back ur stuffs, I'll go with other network

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A

Ariffunnisa Asmath

from Chennimalai, Tamil Nadu

Nov 21, 2017

As we installed sundirect on 14.11.17 but we r not getting any tamil channels. we complaint to the operator but he is not responding. we paid. now dont know what to do.make all tamil channels to activate. we cant able to see our favourite news channels.id:[protected]

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Address: Chennai, Tamil Nadu, 6000103

Website: www.sundirect.in

Hi team,

I have sun direct hd connection for past 4+years and i have recharged for rs. 3131 for hd channels yearly renewal, for free upgrade of stb box to support hd channels is not applicable for me because i haven't received any messages or calls from sundirect on the same. So as a consumer if i need to view hd channels as they promised in message saying that i need to recharge for rs.3131 i am not able to view hd channels. I have raised a complaint on this to do a free upgrade but customer care is saying that i need to pay rs. 690 plus service charges.

If technology is keep on increasing you have to provide the support to view the channels of the same by upgrading all your customers.

Kindly upgrade my stb box to view hd channels for free of cost since i have'nt received any communication for the upgrade

Smart card number:[protected]

Sent an email to customer care but there is no response.

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A

Anand Ant

from Auroville, Tamil Nadu

Nov 21, 2017

Dear Sir My Sun dir ID [protected] change Name Jolly Thomas aadhar No[protected]

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Address: Bangalore, Karnataka, 560036

Hi,
I took a new sun direct connection in the month of august, paid 2600 rs for a kannada world pack.. For which i was assured a list of channels that would work.. But half of the channels do not work.. None of the english news channel work there is always a signal error, channels like saral jeevan or dig vijay news are not even in the sun direct channel list.

Please resolve this issue soon.
My card # - [protected]

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M

Mallikadevi

from Chennai, Tamil Nadu

Nov 22, 2017

Picture is flickering. I.e.dancing for the past 5days.customer service no use over phone.they didn't attend

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Address: Chennai, Tamil Nadu, 600116

Website: www.sundirect.in

I requested for a new sundirect hd dth connection in my home on 8th of november and they acknowledged it. So i took leave, but on 8th they didn't came and at the end of the day they said that they'll come on the next day i. E., 9th. Again i took leave and waited the whole day but they didn't came on that day also. Yesterday i. E., on 11th nov they came and installed a box and said with in 1 hour your connection will be active but till now it wasn't active. Then today i called that agent and he said that they have installed a wrong box. After that he is not picking my call. Its been 5 days and still i didn't get my connection. I feel very worst support that these guys are providing. From morning i have contacted the customer support multiple times but no use. Very very worst service support.

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Address: Anantapur, Andhra Pradesh, 515672

Website: I spoken customer care service no of times I have done payment hd channels recharge before I took th

Smart card no [protected]

I spoken customer care service no of times i have done payment hd channels recharge before i took the confirmation after recharge hd channels not coming spoken to the customer care they said will send the technician as of now no one came but i asked the refund the fund that lady said will not refund the fund what ever you can do do it but will not take the complaint for refund its very bad network signles problem and customer services not good worrest servicing plz any one dont take the sundirect it's bad experience to me money there are not bother they don't no value for money customer care its very very bad am go for high level complaint against the sundirect

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Nov 11, 2017

Updated by S nagaraju I spoken customer care service no of times I have done payment hd channels recharge before I took the confirmation after recharge hd channels not coming spoken to the customer care they said will send the technician as of now no one came but I asked the refund the fund that lady said will not refund the fund what ever you can do do it but will not take the complaint for refund its very bad network signles problem and customer services not good worrest servicing plz any one dont take the sundirect it's bad experience to me money there are not bother they don't no value for money customer care its very very bad am go for high level complaint against the sundirect

Nov 11, 2017

Updated by S nagaraju Very very bad experience sundirect it's very very bad I have done big mistake taken the sundirect now will see what I want do now against the sundirect servicing tomorrow only I will give the complaint to sundial company

Nov 11, 2017

Updated by S nagaraju What I asked the Customer care if it is not coming the hd channels o asked refund the amount and continue the next 2 months the plan they said i will not refund this is very bad for us 100 rs will eat one day our family but there are playing the Customer minds bad experience sundirect it's bad

Nov 11, 2017

Updated by S nagaraju Plz refert asap

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Address: 600099

Dated : 10.11.2017
Customer no.: [protected]
I am using sun direct hd box (Box no. 120714 b[protected]) of version ver-3.3 and due to lag off time for watching tv i have used only sd channel and now because of interest on hd channels i have recharged for hd pack, but not able to view. (Its not playing).
Just i made a call to customer care and they replied that the hd box version has been changed.

Without any proper information and even advertisement they have changed the version and now asking to pay 600+150 for replacement.

They providing information that they have replaced the box at free of cost in oct-2017, but in nov-17 it has been charged.
Is it way of replacement, what have to be done. Should replace all the hd box for who are all purchased. It looks like a robbery.

If they updated for another version, then is we need to pay again?

Then why i have to buy hd box.

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M

Madhu Varun Pradeep

from Hyderabad, Telangana

Nov 13, 2017

My mobile number [protected] for this linked the smart card number [protected]. But I am not sun direct customer. I am receiving calls to recharge, please remove my mobile number for the above smart card. I am facing lot of problems while calling from your end. Stop calling me, sms me. Most urgent

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Address: Chennai, Tamil Nadu

Website: www.sundirect.in

From the month of october 2017, several channels according to my subscription plan are not being provided and inspite of sending repeated reminder emails to customer care, nodal office, they have not bothered to respond or clarify. I have taken up the matter with national consumer redressal forum (Helpline no 14404 - toll free) and lodged a complaint. Once you get the complaint number, login into the pg portal (Search in google) and register your complaint with ministry of information & broadcasting and dept of tele communication. Even after this, you are not satisfied or no response, the approach the nearest district consumer forum and submit your application for deficiency in service.

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Address: Pathanamthitta, Kerala

Website: Customercare. Sundirect. d

My customer id no [protected]. I am not getting english news channels like times now, news x, wion, etc. Moreover i have been demanding to include janam tv in sundirect, but not yet done. It gives an impression that sundirect is not looking after customer satisfaction. If this trend continues v have no option other than to switch over to any other service providers.

Thanking you rajendran s

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Address: Raigad, Maharashtra, 410206

With reference to the subject our sundirect account is not working since monday 30/10/2017.
We have contacted your call centre and then to your representatives mr ashish and mr suhas so many times with out any reply.
We have been standing with you since last 5 years although the service quality dropped from bad to pathetic.
This is just to inform you the condition in which your customer service are with vague promises give about solving the problem.
Another issue is that none of your officers responsible are accessible by phone.
Kindly look in to the same and do something possible.
My smart card number is [protected] r

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Ã‹mÃ¸ ÃƒbDÃ»l

from Perambalur, Tamil Nadu

Nov 9, 2017

How to change the parental lock pin in sun direct . As the common pin for all sun direct dth is 0000, my son somehow found the pin
So I have to change it ... How to do so???

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Address: Ludhiana, Punjab, 141010

I was a regular user of sun direct dth for years, but during the last one month they are not giving us channels as per our plan. Most of the channels they deleted from their service such as all devotional aastha, sanskar and many more besides all dd channels and many hindi news and other channels and saving crores of rupees on this account. They are charging full and giving less channels in all their national net work. I complained this with their customer care various days in october and november and asked for compensation just by extending validity days in lieu of the excess money of the deleted channels, but finally they disconnected the service to me and asking for recharge, which i never do to free from their this kind of cheating again.

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Website: sundirect.com

I have compliment about non function of set up box since 22 oct 17, however, after frequent interaction on 27 oct 17 they send their technician. However on reporting the technician said that the set up box is need to change, i info him that it is newly purchased a hd setup box on 22 jun 17 and is under warranty. He says he is not in possession of setup box and unable to change. I again put in knowledge of customer care. They said setup box will be replaced as and when available. On 03 nov 17 again i esquire the progress on my complaint, they said no complaint has been lodged and a fresh complaint has lodged. They given their technician number for further interaction. I try to contact the technician where he replied that he is not now the technician of sun direct. Since my issue has not been resolved and no action has been taken the dth provider.

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S

sanjaykumarjoshi

Nov 9, 2017

I recharge for rs 379 as my monthly renewal two times. It is showing validated on website.

But DTH not working. Not responding on customare care.

Sun Direct Complaints & Reviews

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Sun Direct reviews & complaints page 67

sun direct dth recharge through app

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hd channels not coming

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service not providing

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customer care not working

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service is not updated

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no hd channels available in hd pack since 2 months on sun direct

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very poor network and customer care

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not activated I recharged channels

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hd not getting

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very bad service

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unable to view hd channels

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lot of channels do not work

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worst service support from sun direct dth

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hd channels worrest servicing

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upgrade of existing hd box

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channels as per the subscription plan not provided

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non receipt of channels

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smart card not working

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no channels as per subscription

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irresponsibility of sun direct

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