Sun Direct Complaints & Reviews

I had requested for a new sundirect connection three days ago. The time and date fixed was yesterday (February 11) at 3pm. I was given one 'dolphin agencies' contact details with the point of contact being one mr. Manikandan.

However no one called me for the connection and while i was waiting i called up the agency who then informed me that they have not received such a booking from sun direct. He infact redirect me to another contact number saying the person was a local distributor.

To my surprise, the person who's contact was shared to me by the agency was the actual mr. Manikandan. However, he is an independent distributor who doesn't abide by the same costing as the sun direct personnel. He told me i would not get all the channels that was told to me at inr 849 as was told by the sun direct personnel and that it would cost more. Additionally, he also informed that i would have to pay the technician an additional inr 150 for coming and installing the new connection. When i disagreed to the same, he lost interest in speaking to me and kept the call.

I fail to understand why there has been such a grievous miscommunication from your end to the agency which has further caused all the other happenings.

I called to lodge a complaint and was trying that a different technician would come the same day. No one turned up. Instead i ended up calling the customer care four (4) times with each call lasting for a duration of 15-35 minutes in vein. The first two calls, i was told i would 100% get the connection the same day and i just had to wait. The third person as expected turned me down saying it's a sunday and it's 6pm. I would only receive a call tomorrow. I then spoke to the team leader who assured me a new connection by 12pm today (February 12). Again no call or details informed until now. I was very clear that i would take a half day leave and stay back so this process could be completed at the earliest. But i believe you'll find value your customer time neither give importance to prioritize such issues.

I again spoke to a customer care executive who now tells me to wait for the same until end of day. When i told her i have taken an off and he problems caused, all she kept reiterating was that 'i need to wait, the technician will call'.

I would not be surprised if i was left hanging again the same way as yesterday.

I find this absolutely unreasonable. How is it that a network like sundirect which is the most prominent and based out of tamil nadu unable to provide me with a new connection as promised in a city like coimbatore. I am extremely disappointed in such the customer service and hence am taking the effort to write this down.

I believe immidiate action be taken and my connection be installed today without any further delay.

For your reference, i am enlisting all my details below.

Name : zarah eapen
Sr no : sr[protected]

Contact details as provided by sun direct : dolphin agencies, uppilipalayam manikandan : +91 [protected]

Contact of distributor as provided by dolphin agencies :
Manikandan : +[protected]

I hope this suffices and that you'll would take some action immidiataly on this issue given the urgency and keeping in mind basic customer support.

Regards,

Adv. Zarah eapen
+91 [protected]

In my account, the name is wrongly updated as genius joseph. The actual name is j. Renius
Please change the name. My smart card number is [protected]. I subscribed it on 3rd february 2018. It's my kind request. Please change my name. It looks awkward. When you receive details from users or customers please ask them to verify it. It will be good for both customer and retailer

Dear sundirect,
I k. Ramarao s/o saheb have a connection in sundirect dth with registered card no.[protected]. I am from amalapuram, eastgodavari, andhrapradesh please i want to change my new mobile no.[protected] instead of [protected] and forgot my password also. So please change my registered mobile number.
Thanking you,
Your's sincierly
K. Ramarao
Amalapuram

Yesterday i have placed an order for new connection and in next day morning they have fixed the mount and informed us that within 1hr it will get activated.

I was waiting from 12 to till 7pm still it is not activated, when i checked with customer care division, they informed that my documents are not updated in their system so can't help.

It is totally worst service and worst customer care. For sure i will never recommend this service to any of my frnds and relatives.

Did a re-charge this morning after the subcription got expired. I wasnt getting any chanels. So called [protected] and they said it will be activated within 48hours and i was suprised to hear this as normally it takes 2 to 3 mins to get chaneels activation. Few mins later only hd channels got activated.. Called customer care and again they said it would take 48 hours. Now nothing is coming. Have been trying to reach out to the customer care for the last 1 hour, the no is busy

Respectedd sir.

I hanumanth m. From haveri district savanur talluq. Huvinashigli village. Pin co.581118. I am using the sun direct dish cabel since 01 year connection is in the name of me. And my complaint is that, i am facing the network error as
(E-48-32 no signal) since one week and i have alredy registered an two complaints in one week. And registered complin no is. Sr[protected]/01/2018) and second compline no is also same as sr[protected]. The thing is thinkable in hire that the teqnisians are demanding sum off 1000/- for network problem. When we ask them they were told that its for their vehicales petrol charge and for travelling allounce...!? For this i asked the costmer service they told that their is no need to pay the money to the service for teqnisian. Please take necceasrry action on the teqnisian his name mr. Valmiki kodihalli con no.[protected]. And office no is.[protected]. Do nesaary action.

Thanking u.
.. Wating for ur reply

Hanumanth. M

Smart card no [protected] its not my smart card number but iam getting sms & ivr calls its very much trouble it is not belong my mobile number i have given 20 time complaint from past 2years but sundirect executive are not solving problem now iam planning to give cunsumer complaint i have 20 complaint numbers & 50 sms that not belongs to me todays fresh complaint no cw[protected] hopeless useless service sundirect

Hello,
Greetings!
I am srinivas, resident of attapur, telangana, hyderabad. I took full hd subscription with sundirect and have also replaced my hd setup box with hvec box recently. I have shifted my house and even the sundirect connection but many of my hd channels are freezing and unable to see the hd channels properly.
For shifting he charged 400 but didn't set the channels properly and i even called sundirect technical guy but there is no response.

This is not the first time that we are facing the problem with sundirect since 3 years we are facing many problems with sundirect and paying much amount but there is no permanent resolution.
Whether it can be resolved or i can go with consumer court, nearest police station and even post this in all social networks please advise.

Sir,
I am saju. K. Ramakrishnan. My consumer card number is [protected]. As per the advice of your customer care executive, on 21:12:2017 i had recharged my connection for rs. 209/-. From today morning (8:01:2018) your esteemed office had illegally disconnected the service which you ought to have provide to me. This clearly amounts to unfair trade practice and defficiency in service from your part. Just an elapse of 19 days you had arbitrarily disconnected the service to my above mentioned number. This clearly reveals the violation of natural justice.
Hence i hereby request you cure my grievance and to provide your service to the remaining period of my packet data, otherwise it is going to affect the reputation of your esteemed office.

So, please do the needful as early as possible.

Saju. K. Ramakrishnan

Customer number:[protected]

My acc details for your perusal
Smart card no :[protected]
Consumer name : venkata ganapathy
Recharge due date: 3/4/2018
Registered mob no : [protected]/[protected]
When my dth connection displayed 'no service available' message then i contacted to nearest service centre with ref to prabhu mobiles kottur ph:[protected]
But no response from your sub dealer and main dealer at mannargudi 614001
I am very suffered last 10 days so take immediate action please

It is very disgusting a multimillioner like kalanithi maran must earn by cheating common people. The set up box works well and suddenly a few channels show no signel. When we ring up to customer care. The reply is a local technician will attend and you need to pay rs-150. When we say, yes. The technician or local franchisee says that in addition to rs-150, we need to pay 750 for changing the set up box. The box is in good condition and all channels are fine except a few channels. It is their duty to do the service with rs-150 but asking for additional rs-750 is an injustice. Unless until they take it into consideration and rectify, people will switch over to some other genuine channel providers.in this whatsapp world, it can be spread like wild fire and expose their looting. And further, the govt, cbi, etc can be their side, but god can give such people severe blow like cancer, heart attack, etc to them and their children and all their ill-gotten wealth will be useless for them.

Ihad done a transaction on18th december 2017 to recharge sundirect. The transaction citrus txn#[protected] using sbi debit card to recharge sun direct dth worth rs318 vide POS 80000606 . The amount was debited from my account and showed transaction failed. Please reverse the transaction and transfer the money to my account.
I here by attach the bank pass book details for your reference.

2 weeks back, i complained about overlapping pictures and technician told the problem with set top box and needs new one. He changed it. But problem same and continued. Now he said the problem with tv.
When the problem is with tv, why i should pay for a new set top box???
He has taken both old set top box and new set top box. Now since i do not have any connection, i request you to refund the advance i have paid for 3 months, immediately.
If this is not the right forum, kindly let me know to whom i have to contact, in this read. I was very particular to put only sun direct. But, i have cut a sorry fighure in my family.

I have been chasing sundirect since past 2 months as i am not receiving all the channels as per plan. Everytime they are asking us to pay rs.150 to 200/-. I have already paid it multiple times in last 2 year but still they issue persist. They are refusing to help without payment. Request you to take appropriate action.

My sundirect smart card no. Is [protected].

Regards
Vipul jain
[protected]

Sun direct dth cw[protected] my registered complaint number.
Without my knowledge and information to me, dealer celltone at tiruchengodu changed my smartcard.
I recharged to my existing smart card number. After checking with customers care only we came to know that smart card is thrown away by dealer, anf and replaced some others card. I reacharged for 3 months and also have existing balance of 240 rs.
I need my old card or transfer my balance to my old card or yourself reacharge to my existing card. Or pls cancel this and issue to dd the existing balance to me.
Very poor response from customer care and from service centre

Date:[protected].20 hrs. Respected sir, i am having sun direct recharge validity upto[protected]. For my smart card no. Ending *1779 and my registered mobile no. Is [protected]. At present for the past five days main channels 1. Sun tv. 2. Sun news. 3. Sun music. 4. Adithiya channel etc. Are not working. The set top box and the remote is not working properly. Kindly depute your service engineer to attend the fault please. G. Loganathan 24, venkatesa perumal south street, t. R. Pattinam post, karaikal district. Puducherry state.

I had given a complaint on 4th Dec 2017. I have a valid card ( No [protected]. ) and have subscribed and has a balance of Rs 500 0r so..
I am not getting any channel now.
I have tried to the numbers given in the web site but to no avail.
The 24x7 dial is a fuss. no bady picks up. The other numbers when dialled rings biut nobody picks up.
I AM DISGUSTED.
Please get mw in touch. If the number is achnged or so, please let me know.
The Nodal officer is just not taking the call.
Whre can I complain?
To my earlier compalint, i have been informed by the consumer compalint section that it has been forwrded and I will be getting a response.
my number [protected]
[protected]@gmail.com

Hi,

Iam existed sundirect hd plan customer (My smart card no: [protected]). I recently shifted my home. Now hd channels are coming as blank, i called to customer care, they are saying that there is a upgradation in hd and asking us to change the existed hd box by paying 849 rupees (699box cost + 150 service cahrge). As this a problem in their service why we need to pay money for upgrading the existed hd box. This is a problem in their network, so they should replace the existed hd boxes with free of cost.

I had done a transaction on 9t december 2017 to recharge sundirect. The transaction citrus txn#[protected] using sbi debit card to recharge sun direct dth worth rs1404 failed. The amount was debited from my account and showed transaction failed. Please reverse the transaction and transfer the money to my account

Transaction id : pos 80000606 at sundirect citrus txn#[protected].

Sir
I have using sun direct hd prime package 6 months. Am unable use hd channels last 4 months because of cable problem. I registered complaint on sun direct customer care sr no is sr[protected] & sr[protected], sr[protected] first complaint on october 7th not resolved still am not happy with your local service, they are not able to solving complaints. Please resolved the problem