Sun Direct Complaints & Reviews

Hello Sundirect,
Very nice service you provide. I recently changed my existing setup box to new setup box from sundirect itself and my smartcard number is [protected]. Now from 1week(23/10/2017) I'm facing problem we can't watch any channels it is showing No connection. We called the customer care and explained the problem they sent a person on (29/10/17) at 2pm he didn't check it properly and he was not even ready to sit for 5min...

I sagi sankar, your sundirect smart card holder (Smart card no.[protected]) hereby want to lodge a complaint against sun direct office vazhuthacaud, trivandrum, kerala. (Sun direct pvt ltd, tc-15/2014, appu building, vazhuthacaud, trivandrum, kerala land line[protected]. I am a native of kerala and working outside the kerala state since long. When i was in trivandrum during my holidays, i started using sun direct connection. After completion...

Sir i am chandrasekar from puttaparthi ap i recharged sun direct on 6th august 2017 for 3 months package paid rs 780/ & i was told the validity will b upto 6th nov 17. This month 6th suddenly ur people disconnected the connection and telling me to the package expired.
My dealer called ur people and after argument it was connected and they told me the validity is till nov 6th.
But suddenly again today it was disconnected and...

I called sun direct executive. To get information about my next plan. But his response is very bad. He's rising his voice like. I had a war with him before. This is not a proper way, to respond customers. I didn't accept this from sun direct. He's ordered me to choose my vernacular language instead of english. It's upto me to choose my desired language. Who is he to ask me. Better you listen for the audio then you'll come to how hard his...

Dear sir,

My sundirect number is[protected]. Since yesterday many of the channels are showing the above message, the dealer says call customer care, but i am trying from morning with no responce. My address is as follows: m. B. Siddannavar, 1979, basav-kripa, ganapati galli, belagavi (Belgaum), karnatak, 590001. I hope you will take action at an earliest.

M. B. Siddannavar
20/10/2017....

I have been using sun direct dth since last 7 years. Had recently subscribed for 1 year package of gujarat mega shine and spent precious 2800 rs. But now they have stopped some good channels like colours gujarat, start sports hindi 1, aaj tak etc. Trying to contact customer care but no one is responding on phone / chat. This is pathetic. I am not sure, what level of service is this that no one even takes care to listen. Nodal officer contact...

Sundirect — not attending for complaint even after calling 20 times

My costumer id is [protected] and i has taken sundirect connection since last 05 years approox. Now since one and half month most of the channels are not coming and screen appearing to register complaint. I had complained to customer care from 07.10.2017 onward, till now at least 20-25 times i have registered complained and wasted my money through telephone...

I am trying to contact customer care executive from last 20 days. No body is attending my calls. Every time waiting for almost 15 minutes.
If sun direct don't care about customer they will be lost in market soon.
This is very mandatory requirement for all service provider.
Know i decided to migrate to good service provider. Thank you....

Dear sir i have purchased sundirect dth on 23/10/2017 with lot happiness and on 25 oct i recharged addons four channels cartoon, pogo, sonic, 9xm but unexpectedly only two channels only working rest of sonic & 9xm is not working past three days money was deducted from my account for subscription but i am able to watch i contacted customer care executive two times but no progress i am really dissatisfied by only a message receiving a message...

Sir
I am s. Nagasivam residing at 1/303-1, mm nagar 3rd cross street, thiruppalai, madurai (Tamil nadu) i have taken sun direct connection. Smart card no.[protected]. But the connection stands in the name of the dealer through whom i obtained sun direct connection. The sun direct people refuse to change the name. Kindly do the needful.

S nagasivam...

This is regarding the complaint raised for hd to hevc upgrade free.

We regularly subscribe 'hd ultra malayalam world pack' and we had recharged on 23rd sept 2017 for 'hd ultra malayalam world pack subscription package 3 months'.

From last week we observed that none of the hd channels are working i. E there was only audio and no video.

When contacted customer care on 21st oct 2017 (Saturday),...

I am having sun direct connection having smart card no: [protected] and using since 2015. Recently i am facing relay problem frequently. I made complaint for rectifying the same, but none attended for 2-3 months. Last month one mr. Vikas came and rectified the problem and charged rs. 150/- towards visiting charges. The problem again repeated from next day onwards. This time sh. Vikas came and told that there is a need to change some parts,...

I am a consumer in sun dth during the 13 month. The network problem, is very high in our places now our instrument is not working. I complaint the costumer service center complaint no sr[protected]. On oct, 20th at 3pm. But till time any one not attending the matter. So i want to a written clarification about the matter, and i will go to consumer court, you peoples irresponsibility and blame to costumer, the same complaint is facing many...

My smart card number is [protected]. I hav complained 5 days back abt half channels not able to view bt still the problm is nt solved also 2 days ago the technician named krishna who said he would be coming in 1 hr now he is saying sun direct has take over reliance network so there is error hence he won't be able to set the right frequency for particular channels so i jst want to know why the customer care people didn't inform us regarding...

Sir,

This is for sundirect dth is not responding about complaints from last 7 days. I have given a complaint no:sr[protected] for e-48-52 signal has been registered with sundirect. On that day company provided technician came and give suggestion that change that sd dth box. So again i approached to sundirect call center on 19-oct-2017. Srno:[protected]. That sr (Service request) is also not closed. I receive a message from...

Complaint sr[protected] lodged on 11/10/2017 pending till date! Have been calling everyday since 11/10/2017, same answer - "it will be resolved in 48 hrs".
The set top box isn't showing any indication of power.
It's been over 10 days now and every means of communication has been tried.
Payment has been made for six months in advance.
Kindly repair or refund!...

My customer id [protected] i have register complaint on 15.10.2017. Register no is sr[protected].
My set of box not working so i request change from old set of box to new hd set of box. I have followed so many times but still now not solved & and also service engineer not my call from 15.10.2017 to still now. Name is vijayan - [protected]

So pls solve the issue today without-fail...

My name is sumesh residing in cochin. [protected] sun direct connection is not mine. But i always getting calls/message in my mobile no 944...4534.

I already spoke to customer care. They doing nothing. Pls do the needful.

[protected] also verify your customer.

I hope customer verification is not doing sun direct. It is illegal.

Regards
Sumesh...

Ref. Card no.[protected]
Dear sir,

In this connection i would like to inform you that payment has already made upto 2018.. But all hindi news channel are not available since last few dates... You are adviced to reinstall the previous channels or refund the amount... Account no. Will be provided as and when required...

Yours faithfully
Radhakrishna panicker
Changanacheery
Keralabr...

I get recharge my Sun direct DTH via phone app, but not activated 1 hours so far. When I called to activate my DTH services via phone, the customer care person name (kiran) has given worst response about my query and disconnected the call abruptly. I also tried to complain via online support, there is also no response from their end. How can a normal customer can continue in services like this irresponsible services. As you provided all in...