Sun Direct Complaints & Reviews

I get recharge my Sun direct DTH via phone app, but not activated 1 hours so far. When I called to activate my DTH services via phone, the customer care person name (kiran) has given worst response about my query and disconnected the call abruptly. I also tried to complain via online support, there is also no response from their end. How can a normal customer can continue in services like this irresponsible services. As you provided all in Sun Direct App, still we have to call and inform to customer care, I don't why this app is launched.

I had a connection of sun direct. I'm not able to see all channels as per my package. I lodged a complaint against the issue on 12 oct 17 at customer care. They assured me to come with in 24 hours. On next day a call come from local service centre but nobody came to attend the issue / complaint. I again called to local service centre but no positive response from the company centre. On 15 oct i called to customer care then i come to know that my complaint is resolved. How funny. I logged the complaints again approximately 1300 hours but till now no body came to attend the complaints despite repeated call to local centre. The company is shown very poor response.

Hello,
3 months ago i was purchased sun direct connection of hindi movie channel with 6months free subscription. But this is 3rd month almost all the channels had disconnected by sun direct side. Now i was trying to reach those customer care from three four days, call not connected yet. Now i am requesting you to give a corrective action as soon as possible. Dish no as follows [protected]r m b naushad

Hi

My self mrityunjay kumar house no 179 sector 10 gurgaon 122001 having connection of sun direct. After various compliant i am unable to watch hindi new channel. Request to you please do the needful to continue to hindi news channel.

Need prompt action in this regard else i am bounded to go with another service provider.

Regards,
Mrityunjay
[protected]

Many news channels like india tv, abp news, aajtak, dd news, etc are not coming. Customer care is not lifting phone enen after repeated efforts. Even if lifted, they just fool us saying wait for 2 hours the channels will come but the channels never come. Cc is very bad and not at all service oriented. Please ensure that channels come for which we pay for. Though we hired a pvt person he told that the problem is with sun direct/cc.

My sun tv smart card number is[protected]. Most of the channels are not coming. Service is intermitant and eractic. The worst part is when you try to lodge a complaint, customer care staff misbehaves and talks rudely. I lodged complaint no. Cw[protected]. The customer care executive was rude and refused to register my complaint. When i insisted he registered the complaint as above and within one minute i receive a message saying complaint is resolved as customer not in front of tv which is a lie as i read out the channel names and nos to him from the tv as desired by him. When there is no error code shown in the tv screen but only blank screen, he insisted on error code! Another operator, this time a lady operator, was rude, impolite and refused to register. Worst customer care of suntv and rude behaviour.

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Re: re: re: smart card no.[protected], complaint for not available maximum channels, not support by you.
Bhaskar ghosh
To customer care, [protected]@sundirect.in more...
Thursday, october 12, 2017 9:29 am
Click to view full html
As required my set top box no.171213
And [protected]

On thursday, october 12, 2017, 2:56:54 pm gmt+5:30, bhaskar ghosh wrote:

Dear sir/madam,

Till now 80 percent channels have not activated, i have being called to the costumer care since 2nd october'17 and made my connection activated, it cost me rs 100/- when i called to the costumer care it's fine. Once again i have called to the costumer care but there is no response. Still i have not activated why. Due to this i lost rs 100 /-. This is not fair, totaly rs 100/- i have lost from my mobile and the service is also very bad. Totaly i have lost rs 258/- + rs 100/- (Recharge amt+call cost) from u r company service. Please i am requesting you sir activate all package channels immediately and extend my recharged period from activated all package channels date. Can you call me at once to my phone. This is my ph no :- [protected]
We are changing the channels they are hanging and recently some channels are stopped without any information like aaj tak, abp news, ndtv, utv movies, dd news, dd national, dd bengali, bengali colours, star jalsa, abp ananda, zee bangla etc. Etc. Expected reply soon from you.
I have made more than 100 calls from my mobile. Also, i've informed them that i'm going to complaint in consumer court.

Thanks & regards,
Bhaskar ghosh
Smart card no.[protected]
Mob.: [protected].

On thursday, october 12, 2017, 11:53:41 am gmt+5:30, customer care wrote:

Dear customer,

Thank you for writing to us at sun direct.

Through this mail we acknowledge receipt of your email dated on[protected] and confirm reverting on your query in 2 working days.

Important:

In all your future correspondences with us please make sure to mention your

1. Eleven digit smart card number &

2. Contact number in your emails to help us offer a quicker resolution to your queries/issues.

Thanks and regards,
Customer care
From: bhaskar ghosh [[protected]@yahoo.com]
Sent: wednesday, october 11, 2017 2:53 pm
To: customer care
Subject: re: re: smart card no.[protected], complaint for not available maximum channels, not support by you.

1. Eleven digit smart card number: [protected]

2. Contact number : [protected]

On wednesday, october 11, 2017, 2:10:24 pm gmt+5:30, customer care wrote:

Dear customer,

Thank you for writing to us at sun direct.

Through this mail we acknowledge receipt of your email dated on[protected] and confirm reverting on your query in 2 working days.

Importance:

In all your future correspondences with us please make sure to mention your

1. Eleven digit smart card number &

2. Contact number

In your emails to help us offer a quicker resolution to your queries/issues.

Thanks and regards,

Customer care

From: bhaskar ghosh [mailto:[protected]@yahoo.com]
Sent: wednesday, october 11, 2017 1:49 pm
To: customer care; customer care; nodal goa; nodal goa; nodal karnataka; selfcare sundth; selfcare sundth; nodal tamilnadu; nodal tamilnadu
Subject: fw: smart card no.[protected], complaint for not available maximum channels, not support by you.

Dear sir/madam,

I have not yet able to view 80 percent channels from you. Only we get 4 working channels and rest of my packages channels shown error code is e48-32 no signals, blank i was trying to call your customer care several times but the response is busy or music, at last a person has taken the call and told me one of the person will contact and changed my set top box to latest hd premium set top box which is charged rs.850/- on 02.10.17 then i will see all channels. I can not understand why you are charged to change set top box after long time fault and harassment from your side. I know very well that if your software programmer and engineer are well educated then they can solved the technical problems through satellite based developed software and for that no need of a technical staff directly came for activating the hd channels.. Now you claim that you it staffs can do everything through your control room satellite developed software systems but you are totally failed in india. However no one your technical staff came to home to solve my problems till now in spite of my several reminders to you.

Sir we are so disturbed. Kindly help to solve the problem soon. Waiting for your kind action in this problem...

Again today i have been trying to get in touch with sun direct customer care executive in their call centre number given. This phone number is just receiving my call after that transferring to customer care executives but, instead of any one coming on line, just listening music for lengthy minutes.

You are requested to investigate the matter and advise them to contact me on my cell no.[protected].


— forwarded message —
From: bhaskar ghosh
To: [protected]@sundirect.in ; [protected]@sundirect.in ; nodal karnataka ; [protected]@sundirect.in ; [protected]@sundirect.in
Sent: tuesday, october 10, 2017, 1:17:29 pm gmt+5:30
Subject: smart card no.[protected], complaint for not available maximum channels, not support by you.

Dear sir/madam,

I am a old subscriber of sun direct with subscriber no. [protected], since 2008. Now i am only able to view 20 percent of my package channels. I have recharged my package rs.775/- on 02.10.17 through ur website for 3 months offer given by you i. E next due on 02.01.18. But your website shown next due on 02.11.17. After recharged i have not getting all my package channels from you. So i request you to extend my next charged due time for one month extension due to your technical fault. I have already informed your customer over phone on 02.10.17 that i have lost money without seeing 80 percent my package channels and they promised me to extend my extension period for inconvenience caused to sun technical problems. Since last one month i called customer care many times (More than 20 times) but there is no proper response and they always says that they will send a technician to change the hd stb free of cost and i have received message from u on 04.10.17, complaint no. Sr[protected] that your technician mr mahesh, mob no.[protected] will come to solve the problem but not yet come and when i tried to call him his mob no. Switched off all time. I was cheated by them saying the same sentence again and again. This is happening since oct 2008. Also i sent them more than 100 emails to nodal officers in karnataka but no satisfactory reply from you. Never seen such a worst customer service in my life. You are increasing package charges day by day which is not appropriate as per packages available channels. We are not getting all available channels in india from you for that given recharged amount. You should reduce recharge amount after gst, one nation one tax. When will come achhe din expect from you as per mr. Narendra modi. P. M. Promised to all poor people like me. I will ask him through twitter regarding the above matter then he will order you to reduce the recharge amount.

I request you to activate all my channels immediately and confirm by return mail and over phone. If not solved i will taken drastic action against you through all ministry dept.

There is no authorised your customer service center and technician in goa. Please open customer service center and recruit good technician at goa for your valuable customers and for you goodwill immediately.

Location: new vaddem, near ganpati temple, vasco, goa-403802.

Thanks & regards,
Bhaskar ghosh
Mob:[protected]

—
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The information contained herein (Including any accompanying documents) is confidential
And is intended solely for the addressee (S). If you have erroneously received this message,
Please immediately delete it and notify the sender. Also, if you are not the intended recipient,
You are hereby notified that any disclosure, copying, distribution or taking any action in
Reliance on the contents of this message or any accompanying document is strictly prohibited
And is unlawful. The organization is not responsible for any damage caused by a virus or
Alteration of the e-mail by a third party or otherwise. The contents of this message may not
Necessarily represent the views or policies of sun direct tv p ltd.
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E-mail disclaimer :
The information contained herein (Including any accompanying documents) is confidential
And is intended solely for the addressee (S). If you have erroneously received this message,
Please immediately delete it and notify the sender. Also, if you are not the intended recipient,
You are hereby notified that any disclosure, copying, distribution or taking any action in
Reliance on the contents of this message or any accompanying document is strictly prohibited
And is unlawful. The organization is not responsible for any damage caused by a virus or
Alteration of the e-mail by a third party or otherwise. The contents of this message may not
Necessarily represent the views or policies of sun direct tv p ltd.
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Not able to view any channel. This all is happened is due to satellite activity which they have planned and not communicated to any user regarding the same. Changed signal frequency, and asking us to get it reset. But when problem is done by you. Then you should arrange for technician to solve the same, why we should unnecessarily pay visit charges to him when the problem is created by sun direct people.

Solve my problem asap as i am not able to view any channel from saturday. 07th october. And after complaining also no action from any body yet.

I just get a reply from sun direct but don't get any proper service in this smartcard no. [protected] which i already provided at previous complain in consumer forum... But it's really shame for them that they don't give me the clear service for 1 month... If they will not give the appropriate service in 2 days... Then i will ask for my money 1600 rupees back & they have to give me the charge... Then i will leave this worst connection.. This is my last & last warning to u... I will not forgive you & in any way, i will take back the money

Our dth connection was not working properly for few days. Only we get 4 working chanels i was trying to call your customer care several times but the response is busy or music, at last a person has taken the call and told me one of the person will contact and activate rest of the chanels. But one person directly came to home today and nothing to do there and he called the technical staff and activated the chanels. And he was asking service charge rs.150 and paid the amount. Actually we don't know what service he has done there. No need of a person directly came for activating the chanels. The same can be done easily from your office. Despite why do you send a person for this. What a pathetic service
You gave me. The persin who came to home for this sevice and his detailsare follows. Name. Shaji and his mob no is[protected].

We are awaiting for your favorable action against this ridiculous things happened. I am a regular customer of you.[protected] is sundirect id.

Sir, 15 oct. Onwards my sundirect is not working.. Error code is e48-32 no signals please check cable connection to antenna. E 52-32 contact your service provider. We suspect that something happened to the dish. Something may have fallen on it or someone has touched on it.
Sir we are so disturbed. Kindly help to solve the problem soon. Waiting for your kind action in this problem.

Dear sir,

This is to bring to your kind notice that in my smart card number r[protected] some of my favourite news channels like india tv, abp news are not getting telecast. I have been trying to get in touch with sun direct customer care executive in their call centre number given. This phone number is just receiving my call after that transferring to customer care executives but, instead of any one coming on line, just listening music for lengthy minutes.

You are requested to investigate the matter and advise them to contact me on my cell no.[protected].

Moreover, since my 9 years of associations with sun tv, i never found this type of attitude/approach. Kindly advise them to properly attend your long associated customers.

Looking for your timely intervention and resolving in the matter.

Best regards,

P. Balachandra gowda
Cell no.[protected]

Sun direct,

As per mentioned on your website 24*7 service is totally fake.
Today date (8/10/2017) i have recharged my tv but still after 2 hrs not able to see any channel.
Then i tried calling them and went for live chat... They didnt attend the call and even not replied on chat.
This is really very annoying... If we are paying you what you demand then you should also give a service which we demand...

To sun direct,
I want to know when will i get the actual service from sun direct... My smartcard no. [protected]... I already lodged a complain on 23 rd september, 2017 at 21:13pm about the network problem in bengali chanels (E52-32). This is the complain no. Sr[protected]... But still now i don't get any clear service from sun direct service center of west bengal situated in ballygunge area... When i called them they continuously trying to divert me by many offers e. G they will give me the new connection, new set-top box & i will renew this connection in 499 rupees & give them also the technician cost 150 rupees etc. But this problem is occured for ur network problem not for us... So why i will pay the charges fr ur problem? This problem is yours, i also have that proof...
So it's just my last reminder to u... I[censored] can't give the proper service to this problem, you have to refund the connection charges 1600 rupees otherwise i will forward this complain to consumer forum...

I have log in the complaint regarding no signal in my dth in the morning at 7am but the technician called me at 10 am saying that iam coming so i said ok come. But he didn't came till 5:30 then i called him and asked him where are boss i am waiting you from morning itself so he replied me very rashfully he don't know how to treat a customer his name is devendra akula his mobile number is [protected]. And i called to customer care they also treated same way. Iam really disappointed by sun direct services.

My smart card number is[protected]. My set top box was replaced on friday 29th sep as earlier one was not working. The new one was giving error message e107-4 and the technical informed that it is in the process of configuration and it will be resolved in 2 hours and i will get call from call center now. Assuming that now technicians work is done, i waited for confirmation from call center,. To my surprise when i called call center, they informed that it is technical problem and i need to get back to technician. I have been following up with technicial since 29 sep, today is 2nd oct, 04th day i am sitting without any tv programs inspite of recharging my account, paid technician for his visit, paid for set top box.

Secondly pathetic call center agents. I wanted to speak to supervisor, so asked the agent to call supervisor. They instead disconnected my call. Agents were pavan, bhavna, chanchal, yunus. How can they disconnect the customer? This not customer care. On top of it, i am getting message from call centerthat my issue is resolved.

I was recharged my sun direct by not comes any channels card no [protected] and i was recharge 270 rupees and card holder name is babu. R and pls early solve this problem pls and so many i had this problem and pls solve this problem with the sun direct was recharged my sun direct by not comes any channels card no [protected] and i was recharge 270 rupees and card holder name is babu. R and pls early solve this problem pls and so many i had this problem and pls solve this problem with the sun direct

On 23/09/2017 i had made a complaint vide complaint no. Sr[protected] that i am unable to view star jalsa and star ananda and as per commitment technician will get back within 48 hours. But technician came on 25/09/2017 and instead of solving the problem he has closed down two more channels i. E. Zee bangla and utv movies over and above your technician told me your set top box has to be changed.

One thing may i remind you last year june 2016 same problem arrised and after numerous complaints it was solved by changing my set top box in the month of january, 2017. Again same problem arose but you can't send good technician who has knowledge of the set top box.. I am surprised to note that a message came in my mobile that complaint has been closed down as it has been resolved.

Therefore, again i made a complaint on 26/09/2017 vide no. Sr[protected] but till date neither any technician visited my residence nor any reply to my emails.

Sir, i m complaining about the date renewal issue of the card no[protected]. I recieved a message today that my card is expiring tomorrow but as per plans i have recharged it should expire on october 26. I recharged on april26 for a six month plan for rs 954. So i m filing acomplaint on this. I kindly recommend you to consider my complaint and. Do necessary solution else i am quiting sundirect..

I had subscribed sun nxt for a month. The subscription charge for a month is rs.50 and i had paid that amount using my credit card. At the end of my subscription period sun nxt has automatically charged rs.50 from my card and continued the subscription for one more month. There is no customer care number for sun nxt and they are crossing their limits. They are taking subscribers for granted and they are automatically debiting money from their card. I wish to stop my subscription and get my money back.