Sun Direct Complaints & Reviews

I recharged my sundirect DTH on 7th aug 2017. But still the signal is searching. The same problem told to help line provided by the company, they said with in 24 hours will reach techinical person and resolve the problem. After that again called to the help line because i did not recieve any call from techinical person . Then again i was registered a complaint to help line. They said same... support officer will call to you.STILL NOW NOT...

Hi, i took the sun dth connection on saturday 5th of august, i ordered for a full pack, but majority of the channels is not getting, the dish is not properly fixed. For the last three days plenty of times to customer care, now it finished the said time 24 hours, still the problem is there. When ever i called the customer care people they tell, your issue will resolve soon, one executive had given the service eng number, i called to that number,...

I am sivakumar from flat no 001, ram regency, 6th cross, brindavan layout, vignanagar, bangalore 56007. I had sundirect connection for past 6 years, my smart card no is [protected]. Two days back i got call from technician about change of hd setupbox with new technology with free of cost. So i give appointment his name is suresh his contact no is [protected]. He came and change the new hd box. At the mean time i asked about new connection...

I am a customer of sun direct for many years and my smart card number is [protected]. I i am getting error e 118-4 reserved smart card return code on star plus, stargold, starsport hindi. I called customer care twice and they said me to clean the smart card and insert again i did what they asked me to do and it doesn't worked. They told me that they could sent some technician to my house which would cost 150 rupees which is totally unprofessional...

Sir iam shiva i recharge wrong dish nembr [protected] and rs 150-/ and tranction id is [protected] and right dish my dish nembr is [protected] please tack complains fastly sir iam allwys use sundirect sir so please this complaint fastly and my contact nembr is [protected] and other nembr [protected] e mail id shankarmbbs.[protected]@gmail.com sir right dish nembr...

My smart card number is [protected]. I am a hd customer. On

02/08/17 (To day) from sun direct they came and replaced the set top box

Saying that they are replacing the box for they want to add some more

Channels.

After fixing the new box i told the person that the picture clarity is very bad

And the vision is blurred and i was not able to read even the small letters...

Hello team,

Good evening,

This is my smart card number: [protected]. And i recharged my existing pack the money is debited from my bank via net banking and the transaction id is
Net txn: citrus [protected].

If you want any another further details am there to help.

Please let me know the status of the above issue. Or else for whom i need to approach.

Thanks,...

Good morning,
This is m. Kanagaraj from bangalore, my sun direct smart card no is [protected]. To this smart card i have recharged rs 259 /- on 21/07/2017. But has not activated, i have called to the costumer care and they some one and made my connection activated, and charged rs.170/- and phone call cost me rs 10 /- when i called to the costumer care it's fine, but again on[protected] they deactivated i don't know why. Once again...

My sc no [protected] vide my complaint on july 22nd 2017 one lady called me from sun direct and said that my problem will be solved within 48 hours then they will contact me and refund my money and tell the details. 4 days passed away no one contacted me so far and i dont know about my complaint status. is this is the way you people work? dont you have any duty consciousness? what is the sun tv management doing? do they pay their employees...

I purchased a new sundirect hd set-top box in the month end of april with a 3 month subscription. After the installation the very next week i started getting scrambled hd channels. I called customer care and they sent a technician next day to fix it and he fixed it. I was happy about the channels i was getting and the service the sundirect technician provided initially. But that didn't lasted for long. The next month i faced the same issue...

Sir,
This is to bring under your keen lenses that on 25th july 2017, a complaint against my deformed set top box showing “e-118” notification exclusively on all star channel networks; was lodged by me through your 24x7 consumer care number. My complaint was taken without providing me any job/rocket number, whatsoever. The next day your technician named mr. Subho arrived and replaced the above set top box with an old, repaired,...

Sr # sr[protected]

The above sr closed without resolution. Please provide me the resolution done for this sr.

Please give back my old hd box & take your local box,.

3 sr raised all closed continuously without resolution.

Worst customer care.

Feeling bad being with sun direct for 3 years

Smart card number... [protected]

Thanks...

Set top box of sun direct dth is not serviceable for past 18 days various complaints made and e mails sent.

Nodal officer mr ashish called up promising to replace it in two working days but no action has been taken.

Now there is no response to the various e mails sent to the nodal officer. Call center says no set top box due to gst

Pereira...

Smart card no. :[protected]
Customer id :cr-6260917

On 10.07.2017 i have upgraded my sun direct sd to hd and paid rs.873/- towards hd prime tamil cinema plus sports basic subscription package 3 months renewal with validity up to 08.10.2017. While paying puthiya thalaimurai channel was in that package. Up to 17.07.2017 the channel was coming. On 18.07.2017 the channel was deactivated and asked us to contact their customer...

The techicain you are sent from udupi office has stolen our things and doesn't know how to behave with users also the udupi office they doesn't show any maners to the users. The worst behave i have seen from your side. Is it the way you deal with your users
I really hade your behaviour from your side hope you will teach them some manners and the way to deal with users and keep the good guys not the thieves.👍🏻...

I pre purchased a package from sundirect in the may before the gst for one year. After the gst they cut the channel from our package without any information
This is the ethics for sundirect.
However i contact the customer care for twice. They are not aware about the services. Even they don't have the basic politeness without my knowledge they released my call during the conversation. They don have the superior officer...

Hi,

I have raised complaints from 19th 20th july but they are closed without resolving or reaching the customer.
Smart card number is [protected].

Your dealer recklessly says you raise another complaint and he can close it.

Sr[protected]
Sr[protected]

Dealer number : [protected]
Area pin code :504205 (Village : kalamadugu, mandal :jannaram, dist: mancherial...

Hi,
I am having 2 sundirect connections smart card # [protected] and smart card# [protected]. I did a recharge for [protected], but the recharge amount has gone to another smart card. I have called the customer service 4 to 5 times and no resolution so far to make my connection active even after recharge after 873 rs and 50 rs. The customer care raise a case and close it without solving the problem. Whenever i call they say it will...

We have sun direct disc and the set top box is not working. We have been calling them for last 15 days but there is no response,

The complaint numbers are sr[protected] dated 12 july and cw[protected] of 14 july.

We paid amount for 6 months in advance, and if it takes 3 months to change the set top box, i feel it is a case of white collar fraud carried bu sun direct.

Regards
Pereira...

My smart card number is [removed].

Mobile number is [removed]. Please update my phone number to [removed]. I have tried this 100 times in the sundirect.in website, and 1000 times called to customer care, but there was no response.

I am very unhappy with the customer service, I cant update even a phone number easily.

I will cancel the DTH service if this is not done....