Sun Direct Complaints & Reviews

Last month on 5th I have recharged to amount 500 for this month current account balance is displayed as 147/- and my basic pack is 209/- balance account should be available with 291/- for this month but its displayed with 147/-and today I have recharged with 500.I am missing amount of rupees 150/- around.And customer care people are not responding for this....

I have made the payment of Rs. 2300/- for 6 months (383/- per month) validity on 10th Feb 2017 which should be valid till 10th August 2017. But it is showing here as 11th July 2017 with 221.76 available balance. I tired contacting customer care service one person disconnected without proper response. Another person tried to convince me by saying something that the payment was made on monthly basis so the validity got reduced, when i asked...

My sun direct dth number is [protected]. My connection was not worked from 23.06.2017 being set top box failure. The sun direct has issued bad quality set top box. Already last year my set top box failured. The sun direct collected an amount rupees 330 to clear it. No receipts issued. Now also sun direct demands rupees 650 to replace it. Every year sun direct planned to collect extra money like this.in firstwhen i bought it, i had paid rupees...

I bought sun direct connection on 9.6.17 today 11.06.17 there is no channels just showing info e101-4 service scrambled message on tv screen i called customer care multiple times they told me that we will refresh picture will appear within 2 hours but there is no picture still now. After they told me our technician will call u and speak with me but i got call from sun direct but i have to wait and here there waiting for 20 min after that...

Dear sir,
I am getting no channels for the last one week. I contacted the shop high ferfomance at chinnakkada, kollam from where i got the dish and accessories. When i tried on the number [protected] that they gave me a few times a man came on the line and told me that the orientation of the dish is not correct and offered to come after calling me on hearing the complaint. There after he attended my call once and then not. Today also...

Hi team,
I had recharged for INR: 550 on 7 April 2017 as per customer service for Malayalam value pack for 3 months through Paytm Smart card number: [protected]. Right now I am getting SMS that the pack is getting expired. As a customer how we will know the policy or T&C, you people should inform the customer to call and inform to change the plan, we will think after recharge plan will automatically change. As long term relationship...

We are the sun direct customers since last 5 years, now we have a problem with box then went to dealer in ongole they told that box having a problem need to change the device with charges. We told that OK give me the new one then they are saying that boxes are not available since last month and can't say when it will be available after that call to customers care (i.e one of the worst and waste services they offered)they are resolving and...

I use sundirect official website to recharge my dth box. Recently they show different tariff and activate different plan.
For that I tried to reach customer care but I got unethical and irresponsible answer. They terminate my phone call while I am talking hence they haven't proper answer...

Smart card no. [protected] - bujanga rao v - bangalore - 560097

The above stb is not working from 21.5.17 a. M and our complaint no is: sr[protected]., and after a lot of deliberations, the local service engineer mr. Shivkumar closed the complaint as resolved and directed me to go to his office and get the set top box free. My self gone to his office on 23.5.17 at 11.30 a. M and found his office closed and we tried him over...

My smart card no. [protected].. I am from chennai... I have recharged for hd prime plan 250 yesterday... Before my plan was 199... But after recharging i am not getting hd channels.. Which i have complaint yesterday around 11 pm.. At customer care i mentioned the error message e48 -32 signal.. They told that after accepting complaint they wil send technical person with in 24 hours and asked me to pay him ₹150... I told accept my complaint...

This is in regards to sundirect SCN [protected]
2 months ago I upgraded my set top box to HD and had activated malayalam cinema plus sports pack with HD prime with great difficulties. Last month I wanted to change thr pack to HD ultra and recharged for 399 like mentioned in the app and the website and guess what the pack wasn't changed to HD ultra cinema sports pack and I contacted the customer care for more than 3 times and everytime...

I am from bangladesh. Exactly location share nahi karna cahatihu. Yeha ek cable operator usska cable line per bohat sara set top box see bohat pay channel chala raha hain. Main yeha ek channel ki screen de ra ha hu. Kindly block it. Code no:[protected].
Channel: zee bangla.

Abhi taak yea number ka box chalraha hain. Its illegal... Kindly block it.

Thanks in advanced...

My smart card no.[protected]. I am residing at qrs no. 210/a, verna railway colony, verna, goa-403722. For more than 3 weaks my dth service is disturbed due to the set top box display blinking, and not getting the picture. Already contacted two times on the customer care service. They told me that compliant entered and service engineer will come within 24 hrs. But till date no one had come. Kindly rectify the fault or terminate my connection....

Hi,

Sun Direct Smartcard No.- [protected]
Error- E118-4 reserved smartcard return code.

I am facing error in my set top box. I am complaining from 5-6 months.
I called customer care, every time they are telling clean smart card and reinsert again. How pathetic it is. They all are very well known about this error but still same reply.
If we registered a complaint one illiterate technician...

No 1 cheater. No words to say... Here after i want say means " — " fill in the blanks for ur wish bad words.

I have recharged 449 rs on mar31st 2017 in sun direct website and called the care frequently but they told me amount didn't captured incase the amount will be credited our account we will refund you, i called 3 times their customer care both time told me with in 48 hrs payment will be ur bank account. But finally one...

Am recharged my smart card yesterday night, am not able to watch ptograms, 3 times am contacted sun direct cistomer care, till now not resolve my complaint, very werse servive providing this dth service, nobody responsible to solve problems, am unsatisfied, am waste my money for continue sun direct service, in bhopal sun direct service center not present...

Am complint registered on 14/04/2017,,, technician not visit complaint not resolved,, customers care not following,, in bhopal sundirect service center not avilable,,, very bad service providing this service,, my money also waste for il,,, company customercare peoples also waste,,, about one months am not watch ptograms

Anilkumar,, bhopal,,,,, [protected]...

Dears, I have Paid required amount for Three months from 1st April onward. Since 25 April, we are getting only 6 channels (204 - Surya Music, 216 - Amirtha, 218 - DD Malayalam, 220 - Jai Hind, 221 - News 18 Kerala, 222 - Asianet News). We can enter other channels. If enter 200 - display as No Program and jumbing to 220 - Asianet news.

We complaint through Customer Service Number, they are saying they will send the Technician...

I have been complaining about the error that pops up due to setup box complaint.

They always says to wait for 48 hrs for technician to come to your place. All the agents has the same thing to say, very annoying.

Very very bad service. Above all at the end of the call, they asks you is there anything in which i can help you. Lol... Couldn't solve this thing from a week and still has the courage to ask....

My id number is [protected] and my contact number is [protected]. Sir on 19/04/17 i made a complaint regarding my set of box. The next day without consulting me the technician resolve the complaint. The next day again i complain ad i waited for two days after that i got a message the complaint is resolved, but nobody contact me and solve my problem. So today again i contact customer care and i give a complaint and my complaint number is sr[protected]....