Sun Direct Complaints & Reviews

My smart card number is [removed].

Mobile number is [removed]. Please update my phone number to [removed]. I have tried this 100 times in the sundirect.in website, and 1000 times called to customer care, but there was no response.

I am very unhappy with the customer service, I cant update even a phone number easily.

I will cancel the DTH service if this is not done.

Last month on 5th I have recharged to amount 500 for this month current account balance is displayed as 147/- and my basic pack is 209/- balance account should be available with 291/- for this month but its displayed with 147/-and today I have recharged with 500.I am missing amount of rupees 150/- around.And customer care people are not responding for this.

I have made the payment of Rs. 2300/- for 6 months (383/- per month) validity on 10th Feb 2017 which should be valid till 10th August 2017. But it is showing here as 11th July 2017 with 221.76 available balance. I tired contacting customer care service one person disconnected without proper response. Another person tried to convince me by saying something that the payment was made on monthly basis so the validity got reduced, when i asked who made monthly payment, 2300/- per month i made payment? then he said he will raise a complaint and send me the complaint registered number to my registered mobile number, but i haven't received anything yet.

If this is all a game play or not going to resolved with next 24hours i wish to withdraw the service from Sundirect and switch to other service provider.

​Smart Card# [protected]

My sun direct dth number is [protected]. My connection was not worked from 23.06.2017 being set top box failure. The sun direct has issued bad quality set top box. Already last year my set top box failured. The sun direct collected an amount rupees 330 to clear it. No receipts issued. Now also sun direct demands rupees 650 to replace it. Every year sun direct planned to collect extra money like this.in firstwhen i bought it, i had paid rupees 1590 for meterials. So sun direct should issued well qualified quarenteed upto 3 years set top box with cash bill. Avoid to issue disqualified set top box. Avoid every year illegal collection in the name set top box. Date 26.6.17.

I bought sun direct connection on 9.6.17 today 11.06.17 there is no channels just showing info e101-4 service scrambled message on tv screen i called customer care multiple times they told me that we will refresh picture will appear within 2 hours but there is no picture still now. After they told me our technician will call u and speak with me but i got call from sun direct but i have to wait and here there waiting for 20 min after that line was disconnected automatically

Contact no: [protected]
Customer id: [protected]

Dear sir,
I am getting no channels for the last one week. I contacted the shop high ferfomance at chinnakkada, kollam from where i got the dish and accessories. When i tried on the number [protected] that they gave me a few times a man came on the line and told me that the orientation of the dish is not correct and offered to come after calling me on hearing the complaint. There after he attended my call once and then not. Today also i tried thrice. My consumer id is [protected] and what i see on the screen of tv is e-48-32 no signal. I request you to take immediate steps to solve the problem. Your stb also is of very poor quality showing frequently insert card etc.
Thanking you
Ravindran t n

Hi team,
I had recharged for INR: 550 on 7 April 2017 as per customer service for Malayalam value pack for 3 months through Paytm Smart card number: [protected]. Right now I am getting SMS that the pack is getting expired. As a customer how we will know the policy or T&C, you people should inform the customer to call and inform to change the plan, we will think after recharge plan will automatically change. As long term relationship with sun direct..it was a bad experience, this issue should be resolved and I need a positive reply or I will cancel this connection... and will take a connection from any other company...
Contact number: [protected]
Email I'd: sreejith.[protected]@gmail.com
Regards
Sreedharan.

We are the sun direct customers since last 5 years, now we have a problem with box then went to dealer in ongole they told that box having a problem need to change the device with charges. We told that OK give me the new one then they are saying that boxes are not available since last month and can't say when it will be available after that call to customers care (i.e one of the worst and waste services they offered)they are resolving and giving any proper respobse.

Even they are not caring about their customers then why they had the customer care.after my complaint they even don't send the complaint no. After 3 to 4 times called

I use sundirect official website to recharge my dth box. Recently they show different tariff and activate different plan.
For that I tried to reach customer care but I got unethical and irresponsible answer. They terminate my phone call while I am talking hence they haven't proper answer

Smart card no. [protected] - bujanga rao v - bangalore - 560097

The above stb is not working from 21.5.17 a. M and our complaint no is: sr[protected]., and after a lot of deliberations, the local service engineer mr. Shivkumar closed the complaint as resolved and directed me to go to his office and get the set top box free. My self gone to his office on 23.5.17 at 11.30 a. M and found his office closed and we tried him over...

My smart card no. [protected].. I am from chennai... I have recharged for hd prime plan 250 yesterday... Before my plan was 199... But after recharging i am not getting hd channels.. Which i have complaint yesterday around 11 pm.. At customer care i mentioned the error message e48 -32 signal.. They told that after accepting complaint they wil send technical person with in 24 hours and asked me to pay him ₹150... I told accept my complaint...

This is in regards to sundirect SCN [protected]
2 months ago I upgraded my set top box to HD and had activated malayalam cinema plus sports pack with HD prime with great difficulties. Last month I wanted to change thr pack to HD ultra and recharged for 399 like mentioned in the app and the website and guess what the pack wasn't changed to HD ultra cinema sports pack and I contacted the customer care for more than 3 times and everytime I call them the agents tell me that they have issues in upgrading to HD ultra and said they need 24 - 48 hrs to rectify this and they even told me that the team will contact us. This was the case in all 3 calls I made to the customer care. Infact one of the agent said I need to recharge another 100 rs to activate the pack and which sounded stupid but I still recharged so that I can watch all HD cahnnels. This haven't been fixed now and I have lost hope on sundirect. This is really one of the worst services that I have expirenced. If this is the case how can we do an advanced recharge for 6 or 12 months? Pathetic.
Can some one help me to resolve this issues to upgrade to HD ultra cinema plus sports pack.
you can contact me on..
email [protected]@gmail. com

I am from bangladesh. Exactly location share nahi karna cahatihu. Yeha ek cable operator usska cable line per bohat sara set top box see bohat pay channel chala raha hain. Main yeha ek channel ki screen de ra ha hu. Kindly block it. Code no:[protected].
Channel: zee bangla.

Abhi taak yea number ka box chalraha hain. Its illegal... Kindly block it.

Thanks in advanced

My smart card no.[protected]. I am residing at qrs no. 210/a, verna railway colony, verna, goa-403722. For more than 3 weaks my dth service is disturbed due to the set top box display blinking, and not getting the picture. Already contacted two times on the customer care service. They told me that compliant entered and service engineer will come within 24 hrs. But till date no one had come. Kindly rectify the fault or terminate my connection. My phone no-[protected].

Hi,

Sun Direct Smartcard No.- [protected]
Error- E118-4 reserved smartcard return code.

I am facing error in my set top box. I am complaining from 5-6 months.
I called customer care, every time they are telling clean smart card and reinsert again. How pathetic it is. They all are very well known about this error but still same reply.
If we registered a complaint one illiterate technician...

No 1 cheater. No words to say... Here after i want say means " — " fill in the blanks for ur wish bad words.

I have recharged 449 rs on mar31st 2017 in sun direct website and called the care frequently but they told me amount didn't captured incase the amount will be credited our account we will refund you, i called 3 times their customer care both time told me with in 48 hrs payment will be ur bank account. But finally one guy told me there is no option for refund other 3 executives given wrong information so sry for that.

And the senior executives not ready to spoke with customers because they told me its our rules.

Am recharged my smart card yesterday night, am not able to watch ptograms, 3 times am contacted sun direct cistomer care, till now not resolve my complaint, very werse servive providing this dth service, nobody responsible to solve problems, am unsatisfied, am waste my money for continue sun direct service, in bhopal sun direct service center not present

Am complint registered on 14/04/2017,,, technician not visit complaint not resolved,, customers care not following,, in bhopal sundirect service center not avilable,,, very bad service providing this service,, my money also waste for il,,, company customercare peoples also waste,,, about one months am not watch ptograms

Anilkumar,, bhopal,,,,, [protected]

Dears, I have Paid required amount for Three months from 1st April onward. Since 25 April, we are getting only 6 channels (204 - Surya Music, 216 - Amirtha, 218 - DD Malayalam, 220 - Jai Hind, 221 - News 18 Kerala, 222 - Asianet News). We can enter other channels. If enter 200 - display as No Program and jumbing to 220 - Asianet news.

We complaint through Customer Service Number, they are saying they will send the Technician and there is charge as Rs. 150.

We already paid the amount for Three months subscription and it is your responsible to connect the Channels.

Waiting for your response.

Regards,

[protected]@GMAIL.COM
Account No. [protected]

I have been complaining about the error that pops up due to setup box complaint.

They always says to wait for 48 hrs for technician to come to your place. All the agents has the same thing to say, very annoying.

Very very bad service. Above all at the end of the call, they asks you is there anything in which i can help you. Lol... Couldn't solve this thing from a week and still has the courage to ask.