Sun Direct Complaints & Reviews

Hi, I am Sudhakar from Bangalore. I registered an online complaint(SR# : 1-[protected]) stating that the Sound and picture were freezing. After 4 days, Finally!!! technician reached home. At the first he mentioned there is some problem with Tv.. then with the electrical circuit.. then set up box.. then audio/video plugin...!!! Basically he is not a technician.. !!! I asked him to replace the STB as I believed there was something wrong with that. He replaced with service box and the connection was proper. But he took the box and again started saying there is something wrong with the audio/video plugin. He was not at all listening to me. It is just 6 months that I got the connection and the so called service is very great.!! He left without even responding to me properly. After few minutes, I received a message stating that complaint has been rectified. I called up the 24hr customer service and when I was explaining the adamant behaviour of the technician, he hung up the call !!! Just like that. What type of service is provided to us from Sun Direct !! They are not replacing my STB as the warranty is still on. They would have replaced if that had expired and asked me to pay for it. Contact me at my registered mobile. I prefer Tamil.

1. Sun direct number [protected] was recharged in Nov 2014. Since then response from customer care was Technician would attend in a day. Umpteen number of calls & same reply with NONE turning up for weeks & months together. Now I have shifted out to Bhopal, Madhyapradesh from Chattisgarh, MP. Reactivation request was placed daily & numerous times. Same reply as " in a Day or Two" as ever. No individual visited nor the line was established. 2. To utter dismay recently Customer care calling inquiring about connection. And daily messages !!! Wondering why ??? Due for Recharge in June after 6 months. 3. Is this what customer service? Just collect charges and don't deliver any?

I have shifted my home from vashi, navi mumbai to dombivli, thane distirct, and just want to get my dish located and installed back again in my new residence, i have contacted the customer care twice or thrice in these 10 to 14 days, but they always say, they will send guys for installation in 48 hrs, but theres no repsonse, please look forward to this issue, if its not possible for you guys, please contact us, we will look for some other option, at the least respond

I Manjunath, have taken sun direct connection on 20.06.2015 with smart card no.[protected] with paying Rs.2100 through customer service. Further, before installing they assured it will be activated within 1 hour after installation, but even after nearly 17 hours it has not been activated and on calling customer service no proper response as per assured and tell us it will take 48 hours to resolve the problem. On the other hand they are misleading the customers by improper information and misguided the customer. So please take necessary action immediately and help us. Manjunath S V

Really very Worst & Poor Customer Care and Network SUN DTH All, if you are planing to go for DTH - Pleasse dont go for SUN DIRECT..., You will get Better options in the market but plz don't try Sun Direct. really you have to get hurted by their worst customer care. Its been almost 2 months now and even after repeated followup's "NO response". Whenever we call the customer service they ask us call later or no is busy or silent call went wastage I Am really frustrated... I would take all the possible steps to sue Sun Direct coz its a cheating - FRAUD! Company

I had added a channel ten sports for my smart card with rs 25, the balance has been deducted and the channel didn't obtained for about 17 days. So I called customer care several time to refund my amount since the channel doesn't obtained and everytime I called them they told me that they will resolve my problem. But it didn't happened. And this sun direct dth system is completely for cheating their users. I am going to stop this service since they are irresponsible for the value of customers.

MY SUN DIRECT AC NO IS [protected]. I RECHARGD MY SUN DIRECT DTH ACCOUNT WITH Rs1360 ON 15 JUN 2015 BUT TILL NOW MY ACCOUNT IS NOT CREDITED WITH THE AMOUNT . SAME TIME RS 1360 IS DEBITED FROM MY SAVING ACCOUNT AND THE TRANSACTION ID IS[protected]SUN25547. TILL NOW MY ACCOUNT IS NOT RECHARGED

Dear sir yesterday i was given a complaint today ACCOUNT SUMMARY Your Account Expires in30DaysCurrent Pack : No current subscription availableSmart Card Number : [protected]Mobile Number : [protected]Account Balance : Rs. 2.68 *Recharge Due Date : 14th Jul 2015 but my channel are not activated.

Dear sir I was today morning (10/04/15) throw your site I was recharge my SUNDIRECT account my smart card number is [protected] amount is 330 rupees, Rs.330.00 was spent on ur HDFCBank CREDIT Card ending 8239 on[protected]:18:08:30 at SUN25547 TPIVR.

Si, I am Mr Rabbani, I am one of soldier serving in Army so that chooser your company d th. My customers no is [protected]. I am just giving light on what problems facing again again in last 5 months and u please check how many time I contacted to u. ER48. 32 0 PROBLEM AND ER52. 32PROBLEM I don't what r these problem but on screen it is displaying at the time of problem From seven to right hours in a week. Please give me permanent solution. One time ur company representative also visited he is also charged his 150/- service charge. But I am not got solution. Waiting for ur better response and service. Thankfully

Contacting customer care from 28.5.15(Compl no-1-[protected]) Since then calling daily till yesterday...No action...very disappointed... Either You take back the set by refunding the amount and its penalty or attend the same within two days...We are very upset with the responce and action...Sun is cxheating the customer faith... My smart card No-[protected]; Surat city, Mob[protected]Sudheer)

since last 15 days my sun direct DTH connection has been off don't know the reason for this poor service. I even recharged my account on 27th may 2015 thinking that this might be the reason of no service. I even complained 3 times on customer care no. but i got no response, please repair this issue or else i want refund.my card no. is [protected]R

I have taken new connection 20 days back from sun direct HD. From 2nd day it self I got a problem. I could not hear sound it shoes only display there is no working sound in my setup box. I have complained 3 times to costumer care there is no proper feed back setup box number : [protected] Regard anandraj

WE HAVE CONVERTED TO HD DURING THE MONTH OF SEP. 14 SINCE LAST 3 MONTHS HD SERVICES ARE WORKING FOR OUR CONNECTION. SMART CARD NO.[protected] R AND ALSO RECEIVER ON THE DISH HAS TO BE REPLACED AS SOME TIMES THERE IS INTERRUPTION IN COVERAGE. KINDLY RESOLVE THE ISSUE AT THE EARLIEST.

dear sir or madam, we are using sun direct tv (p) ltd (smart card si.no - [protected]) and (set top box si.no - C-[protected]) we are unable to see any visuals from last 2-3 days. we can only hear the sounds and can't see any visuals. kindly see to our problems.

MY SUN DIRECT AC NO IS [protected]. I RECHARGD MY SUN DIRECT DTH ACCOUNT WITH RS 500 ON 02 JUN 2015 BUT TILL NOW MY ACCOUNT IS NOT CREDITED WITH THE AMOUNT . SAME TIME RS 500 IS DEBITED FROM MY SAVING ACCOUNT AND THE TRANSACTION ID IS [protected]. TILL NOW MY ACCOUNT IS NOT RECHARGED.

enathu peyar s.muthu kumar, 15/2-karuna nagar, kitchipalayam, salem-15 endra mugavariyil vasithu varugiren. cell.[protected] - salem k.k.m.associates enathu sun direct box- service seithu tharuvathaga solli edutthu senranar. aanaal ithuvarai konduvanthu tharavillai.cell-kku koopittal switch off endru varugirathu.avargal kodutha address sendru parthen angu avargal illai.thayavu seithu enakku sun direct box petrutharumaru thangalai anbudan kettu kolkiren. smartcard No.[protected]R Box No.C[protected]

Sir this hariprasad.g my smart card no [protected], yesterday i have recharged with 500 online, in site they mentioned that 500 myntra cupon for 500 web recharge but i did not get 500 myntra cupon, i spoke to customer care executive, even they don't know about that, i did not get proper answer, what is this, last time also i made recharge of 250 online, at that time also i did not get cupon.

Dear Sir, I Ramesh Reddy S/o Venkataramana Reddy Residing to the Bharathi Nagar Berigai. I purchase Sun Direct Smart Card No. is [protected]. This is giving often “no signal. “ When I told to customer complaint. And whom I purchased the instrument. He says sir, yours is receiver fault. And LMB Fault. This will be charged etc., . Finally He says there is no balance in this. What is this sir, your company ment for only cheating or giving fake boxes only. Your service only cheat the customer. Not giving proper service. What is this. All the type one other problem we are facing. You are recharge is also high. By mistake we have entered into your channel. From the beginning I have wasted my money by installing sun direct. The is the one of the worst service in tamil nadu. New instrument how will get repair sir, Moreover what ever you have supplied all temporary instrument only. Not in original. There is no complaint service attended person your company. They call only collect the amount. Not to fulfill the customer satisfaction. Whenever charge is over immediately they call to recharge. But no person asked about the service of installation and instrument. This is what sundirect Company profile and management.

On 12/04/15 I have reinstalled the sun direct dish as I have transferred from Chennai to Bangalore. Set top box was changed because it was not working as per the technicians advise. I was able to view the channels from 12th of April 2015 after the installation. From 04/05/2015 on-wards I am not able to see any channels. Many complaints has been given to customer care but till today (20/05/2015) I am not able to view any channels. I have told customer care that I will compliant in consumer court they are not listening and they are taking it easily. I need the problem to be sorted out by the sun direct and validity extension till the service gets resumed. Also the amount which I have paid for making calls to customer call service center which is around Rs.300.00. My set top box number is [protected]. Best regards, Vijesh