Sun Direct Complaints & Reviews

on 28 oct 2014 I had placed an complaint in which they said it will be resolved with in 48 hours and then again on 30 or 31st of oct 2014 I had again enquired with them through online chat then they said it will be resolved with in 24 hours but till the complaint is in open status and again on 2nd nov 2014 I had made a call to the customer care of sun direct at this time they said that it will take 3- 5 days from 2nd what these people only don't know how many days it will take and are confusing the customers and will in chat room with out any prior information they are leaving the chat room

I T joy complained twice[protected] dated 20 th Oct.2014 and again 1-[protected] dated29th October2014) they promised your problem will solve with in 48 hours. Weeks passed not yet solved. How trust customers care service.why 24x7?.

hellow sir i have registered a complaint regarding the problem that our tv is just displaying as searching for signal without the telecast of programmes.i have got the confirmation that problem will be rectified within 48 hours.now u say how many hours have been completed.i could notn see any technician here at my home.pleAase take it as serious issue.we r the customers

I have given a complaint on 24-Oct-2014.The Complaint number is 1-[protected]. They said that technician has been assigned in the message received to my mobile number. But till now no technician has visited my house to check the complaint.They also don't have working telephone to enquire about my complaint .Even no intimation about the progress of the complaint via message or call

I bought a new Sun Direct DTH connection for about 2 and half months ago, I asked for mega pack(5 months, 3090 pack) but they activated Tamil world pack(5 months, 2940 pack). I raised the complaint on September 18th 2014, and my set top box number is [protected], the complaint number is 1-[protected], I called more than 10 times for this issue, but, till today they haven't resolve my problem. When I call them, every time, without absence they told me the problem will be rectified within 24 hours.

This is Praveen Sivaprakash residing at sakinaka, khurd mahal, Mumbai 400072. I've taken a Sun Direct Connection, for 7 months subscription. The smart card no. is [protected] For the past 3 weeks, I could not receive any signal and getting error messages only (E52, E48, etc.) I have been ringing the customer service for the past 2 weeks[protected] they told that they will fix the problem but till now they don't even send an service technicians and they told that if they send the technicians and they will give us a call when the technician will come . While I enquired the dealer he then took my set top box and told me that he will fix the problem but till now they did not returned to me. From the second week I got the direct consumer service line and I have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 20 calls (both from my land line and Mobile). Also, I've informed them that I'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same? Thanks Regards Praveen

My DTH connection no- [protected], signal issues of most channels have been constant complaint from the time I installed this wretched DTH and its a pain in getting customercare support from Sun DTH. I have become another unfortunate customer, to have foolishly gone for this DTH so called Sun direct. This company's license itself need to terminated, not allowed to operate and keep on fooling or exploit the poor consumers.

I WANT YOU BILLING ADRESS CHANGE NAME A. JAGANNADHAM RAMNAGAR NEHRU NAGAR KOTERS E.W.S BLOCK NO-23/12 DOOR NO[protected] SHALIMAR CHURCH DOWN SMART CARD NO [protected] CELL [protected] STATE-ANDRAPRADESH-530001 DISTCTRICT VISKHAPATNAM-530001 AREA RAMNAGAR-530002

I accept that sun direct has gained huge popularity with time which I too think it deserves. But the question is isn't the complaint department of such a popular company too needs to be improvised as per standard? I registered a complaint on 15 October 2014 regarding removal of dish antenna from my veranda to terrace, which has not been solved till date. My complaint number is 1-[protected]. Once on 16 October 2014, a person called from sun direct and told that the procedure would cost Rs 400 (whereas the customer care executives during lodging of complaint told me it will cost Rs 250). When I told that person about Rs 250, he apologized and said that he will come in half an hour and solve the problem. But now its the 5th day after i registered my complaint, but no action has been taken so far. Kindly do the needful. Pls.

I have recharged a sum of Rs. 600/- for Telugu Super Value package for three months on 11 Oct 2014 (User Name/ Card No [protected]) :- The following channels are not coming as per package recharged :- Telugu - 1. Maa TV, 2. Maa Movies, 3. Maa Music, 4. ETV Andhra Pradesh. Hindi Entertainment - 1. Star Plus, 2. Zee TV, 3. Sony SAB TV, 4. Sony TV News channels - Aajtak Hindi Movies - 1. Sahara Filmy, 2. Zee Cinema, 3. Star Gold. 4. Sahara One Request immediate necessary action to broadcast the above mentioned channels. Mr Shivapandian MJ

This is sreedhar residing at Electronic city, Bangalore. I've taken a Sun Direct Connection in 2013, for one year subscription. The smart card no. is [protected]R. For the past 3 weeks, I could not receive any signal and getting error messages only (E16, E48, etc.) I have been ringing the customer service for the past 2 weeks. One technician came and told that some issue in dish(Top) he fixed something he charged 650(including service charge). That day connection worked properly after one or two days again same issue signal not found. Again called to customer care service then one more technician came and took 150 charge and he old that wiring problem you have to replace entire wire, Wire cost per meter 15rs. I said i need some time after one day it rained heavily here all of a sudden then connection up (How come internal wire started working) this clearly indicates that problem is existing on top of dish. Then i called customer care they said technician will come and repair. That guy called me and told you have to replace entire wire else it is problem with setup box. So till now it is not repaired. Funny thing is my complaints are getting resolved with out solving. I don't know what kind of quality they are maintaining. I don't know whom to escalate apart from customer care. My sincere advise please recruit proper technicians and customer service team else your reputation will hit badly.

i am Rama shanker mishra. My smart card no. [protected]. till time i am using hindi mega shine pack. on 9/10/2014 at 5:45 pm i recharg my set-top but till 8:30 i am not geting any services. always find error promt E16-4 service is tamprery scrambled. Plz resove it shortly.

COMPLAINT AGAINST SUN DIRECT Respected Sir, My name is Priyanka and i am working as an Officer with Karnataka Bank Ltd. i am holding a sun direct connection with smart card no[protected]R. For the past two weeks, I am not able to view few channels properly, and so I Lodged a complains with customer care center, stating the same.A technician named Mr.Souas phn.no[protected] had visited house, and he said the channels are clear.I showed him the problem, and he asked to call him if further any problem with the channels.I paid him Rs.150, and he went.After 10 minutes I found all the channels are blank.I called the same technician, who replied that he is not able to attend now, since he was somewhere else.and assured me that he will come Sunday morning 05.10.2014.I had lodged a complaint again, for which they assured me that, i need not pay any more visiting charges, only if any equipment to be replaced, i need to pay for the same. now every now and then i get call from customer care center, asking for the same details again and again, and it is really embarrassing.The customer care promising that I need not pay any visiting charges, only device charges.Clearly they explained to me that, if setup, box to be changed, total charges i need to pay is only Rs.200, omitting Rs.150, visiting charges.But the technician who have been assigned the task, don't even know about this.They are demanding Rs.150 plus device charges.And I find this really ridiculous, for the past three days I a not able to view any channels, in spite of recharging for Rs.300.now I am getting frequent calls from customer care centre asking for the same details again and again, and false promises and assurance that I need not pay any visiting charges.And they are not communicating the same to their service outlets, who demand for the same.I have already paid the charges but my problem remain unsolved. Today i had called to customer care center again, to get rid of this headache somehow by closing the connection, after getting refund of the recharge what i have already paid.And the executive said, its not able to refund since already pack is activated.I felt like he is mocking at me.My channels are activated, but Im not even able to view channels..what an irony The respond to my query was fantastic, he said two reasons for my problem, not attended.First thing, in the data base, the problem is mentioned as customer is refusing to pay visiting charges.Its the same customer care center who assured me that I need not pay any visiting charges anymore.I had spoken in this regard with, Ms Anjali and Mr.Manoj.They only told that I need not pay any visiting charges.Second reason stated by the executive was, technician are not able to find my locality and that was realy insulting.My area land mark is Bhel Circle, behind Hp Petrol pump, Mes road, Muthyal Nagar, and its not in. rural place.It is very near and accessible to all transportation hub. I really have no clue to whome i should approach, How can a service delivery team could be so irresponsible towards customers?. are they not properly trained for it?, or is this types of incidents are only happening with this service provider only, besides they are treating me like a defaulter, its totally of zero tolerance. I have been wasting my time since few days for attending their use less calls, and the problem still remains unsolved I am holding a respectable position in a bank and handling customers daily, and i know the importance of it.As a citizen of India, i have some privileges, I am only asking justice, services for the amount i have paid. I really believe in this country we ladies has certain rights and considerations. Kindly act upon this and help me.also make necessary actions for the DTS services to render good services to customers. Only quality services will make loyal customers complaint number registered for the last 2 days are below 1 [protected] 1 [protected] 1 [protected] 1 [protected] 1 [protected] 1 [protected] Yours sincerely Priyanka S

SIR SINCE ABOUT FIFTEEN DAYS WE ARE NOT GETTING TELUGU CHANNELS SUBHAVARTA., BHAKTI, , NTV, , TV5, , TV9, , , WE GAVE A COPLAINT ABOUT A WEEK AGO ALSO BUT YOU HAVE NOT ATTENDE EXCEPT ATELEPHONE CALL SAYING WE WILL ATTENND THE NEXT DAY .BUT NOTHING WAS DONE. MY SMART CARD NUMBER IS[protected]my address 15-06-10 G05-PARNASALA APART MENTS KANAKADURGA NURSING HOME ROAD, , ZILLA PARISHAD JUNCTION. MAHARANIPETA., VISAKHAPATNAM 530002 ANDHRA., , MY MOBILE [protected] MY LAND LINE [protected] MY MAIL ID. dr.[protected]@yahoo.com, , , , KINDLY ATTEND URGENTLY SIR .

hai sir, last one month i cant view any channel include info channel also but they take money only, last week i complained to customer care for activate view channel.last 4 days i contacted customer via, mobile and chat but no use, till now i cant view any channel in my TV i view black blank screen only, , i request you to please take this compliant, my name is manickam, registered mobile no:[protected], smart card no:[protected], last week customer said that please wait 24 hours for solve your problem but no use, whenever i spoke with customer they said this only

sir, am very unhappy about ur sun direct bcoz most of d channels are not coming that s samaya news kasturi news etc ur always telling that it s not available if it continue same we will disconnet it

i apologize to self that i took a sun direct connection with the smart card [protected] and currently stay in trivandrum. . i think it was because of god's grace, the service worked till last monday 15 sept 2014 . It was then i noticed that i was getting the E06-4 smart card failure message on the screen. Like a normal customer, expecting a decent customer service i contacted the call center. He gave me complaint no 1-[protected] and asked me to wait for 48 hours with rs.150 in hand for the charges for the technician visit. I waited for 5 days and didn't get any call. I contacted the customer care center again on Friday early morning at around 4 am and informed that my previous complaint was closed without even calling me or checking the issue. The rep had only one sentence, " i apologize, i will create another complaint and forward to the technician ". I insisted to have the reason why the complaint was closed by the distributor which he didn't seem to hear or bother to answer, he kept on with his words " i apologize, i will create another complaint and forward to the technician ".i allowed him to create another complaint 1-[protected] and he promised me that they will send a tech within 24 hours. Hence i contacted the customer care again on Saturday at around 6pm, which was after 38 hours. I insisted on speaking to a manager, he said no managers are available and hence connected to a team lead. He was very particular that i should repeat everything that i spoke to the last tech including the smart card number. I did the same. He informed me that i can get the technician only on monday as sunday is a holiday. I said ok and hung up. On Sunday, at 10 pm i received a message saying that my complaint has been resolved, i was shocked to see the message as the so called team leader informed that sunday is a holiday and no technician will be available but the technician closed the ticket on a non working day. i called the customer care again and asked him why the complaint was closed. He transferred me to another guy who told me that his name ajeer khan and he is the supervisor was informed that they will create a complaint and forward to the technician.i got so irritated with that guy that i disconnected the call and called again and created a complaint again. 1-[protected]. today is sunday, 21 sept 2014..its been 7 days since i lost the service to my tv and its all because i chose sun direct.My money is getting deducted for all the days of no service for the company's fault. Giving me a faulty smart card and the worst customer service.Please tell me what else should have been done by me for getting this sorted out. I hardly get time to watch tv on weekdays and weekends are the only time i spend in front of the tv to watch sports and other movies. its all gone.I dont know what needs to be done.Kindly Help!!!

I had the worst of experiences with sun direct dth in terms of customer service. I had complained of a faulty set top box one week ago. The only response I got so far is a message informing of the complaint being registered. After that no response whatsoever. No executive has called so far. Their customer care doesn't care and seems non existent. If anyone asks me about sun direct my immediate response will be a big NO my subscription no : [protected]

My smart card No is [protected]. For about this one month I am unable to watch any channel due this error. Since then I complained the company several time but till date the problem is not resolved. Since 03 September I am following up the complaint daily and daily I get same words of assurance that your problem will be resolved today only. But till date no body came to resolve the problem. Yesterday after a long request I could speak to one of its senior person and he also told the same words. My recharge amount of this one month and the telephone charge of call on every day is a huge amount which is a loss for me and my family. You are requested to do the needful to resolve the problem and regularise the money problem. Yours sincierly Joys Mathew

I am a customer of sun direct since last 3 or 4 years. My account number is [protected] which is named on inderpal singh. In the first 6 months your set box was replaced by the company & a old repaired set box was given to me with words that your original set box shall be given back to you after repaired but it was not done.In the month of march that set box was also creating problem & company technician replaced with another repaired set box with amount of rs. 500. Now the set box was again creating problem the company technician said we will replace the set box free of cost. A call was received by i.E. Mr anil from sec 32 d chandigarh. He said i will replace the set box by hand when i send him by set top box. Now he said he will replace the set top box on 16.08.2013 . I request him that my account has already recharged with monthly package. The recharge is going to expire day by day. I request you to kindly look into the matter why your company set top box creating much problem. Kindly replace set top box as early as possible with fresh set top box that's why a customer should not face these type of problems again & again.