Sun Direct Complaints & Reviews

V. Padmanabhan, A 15 Parishram CHS LTD, OM’ Nagar, Ambadi road, Vasai Road West. Phon No:[protected] email: [protected]@hotmail.om Smart Card NO:[protected] To M/S Sun Direct My set top box is not functioning for the last three weeks and even after several phone complaints, no one bothered to attend the complaint and the problem is not so far rectified.Your field technician had called in between and took my resedential address and told me that, he is visiting to attend the complaint, but never turned down This is very much annoying, and total negligence from your part to give service to the customer even I have paid you for your service. I request your immediate action on this matter to rectify the problem and install the service. Expecting Your immediate action, Regards, V.Padmanabhan.

Sir, I am a subscriber of sun direct DTH, My ID is [protected] and I am residing at Mumbai.To day 26/04 15 I called your customer care centre to change my present package From Malyalam cinema plus sports Basic package to Malyalam cinema plus IPL Package .Unfortunately Mrs HAPPY had came on line and she is not able to do any thing properly as per my requirement and she has done some nonsense and I lost some present required malayalam channels.once again I called and talk to Mrs PREETHI about my requirements and I paid some more money. As She also could not do anything I requested her to connect me some senior officers which not only she refused but also not taken any complaint request.Third time I made called This time A gentleman came on line and full filled my requirement. Here I request you to advice your customer care reps not to harass the customers there job is to help the customer. There are plenty of DHS Services are available in mumbai and I may forced to subscribe another DTH SERVICE. This is for your information and necessary action.

i am trying to reach customer service from past 3days they are simply putting my call to ivr status and making money with that i have wasted my money but their is no response from them i am trying to call even his regional head he is also not attending the calls pls react to this complaint as early as possible

Top up recharge made on 13.04.2015 @9.46.06 pm Rs.100/- through Internet banking of SBI vide bank debit transaction no.[protected] IGOOWJAGI2 to the sun direct account No.[protected] for crediting to smart card account No.[protected].of Sri Krishnapa Poojary. But till this date the above said amount has not been either credited to the above said smart card account no. or returned to our bank account. It is the fact that if the transaction is unsuccessful, the amount should have been returned to bank within 7 days of transaction which is not done in our case. Please resolve it.

I am deside to change monthly to year pack.i will recharge full amount.but i am not activate my plan.its automatically activated without my permission.same time contact with sun direct customer care 1st he tell its change after 6hrs.but its not change.2nd time contact he tell take my complaint and change within 4hrs.but not change.3rd time contact he reply me its take max 2days.i am waiting 2days but not change.then after 2days again contact 4th time he checked my complaint and reply its not closed so its take another 1day.again i am waiting.still no change.i am topup my account 12April2015. My Smart Card Number [protected]. i am waiting for u r quick action...

Hi, On April 14th I recharged my Sun direct first time I did for 500 that got recharged. Next time again recharged for 143 that amount debited from my bank but it did not get added to my sun direct account. When I called to the customer care they are asking for the Transaction ID.For my successful recharge 500 also I did not get any transaction ID message from them and for 143 also I did not get anything. But in the bank it's clearly said that it has been credited to Sun Direct. I am having the proof for that. I want my money back. Please help me in this case. Regards, Prem

my name is ananthi, yestarday 13/04/2015 afternoon i have recharge in sundirect t.v recharge in online to atm.the recharge amount are debited in atm card but not activated in t.v chennal.i will complaint in many time to the customer care, we are all not clear the problems.the complaint no1-[protected], my smart card no:[protected].my bank account transaction id number POS/E-POS/[protected]/SUN DIRECT TV PRI/CHENNAI (CHEQUE NUMBER[protected] AMOUNT 175.PLAN-TAMIL BASIC PLAN, I WANT IMMIDIYAT SOLLUTION ON THIS PROBLEM AT TODAY EVENING .SO KINDLY SOLVE THIS PROBLEM, THE PROBLEM CAN NOT SOLVE I WAS GET ANOTHER DISH.

Dear sir I was today morning (10/04/15) throw your site I was recharge my SUNDIRECT account my smart card number is [protected] amount is 330 rupees, axis bank net banking the amount is debit in my account but it's not credit on sun direct account plz kindly clear the problem. We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 196382. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Cyber Receipt Date:14/04/2015 11:38 AM ___________________________________________________________________________ Transaction Details ___________________________________________________________________________ Account Number : [protected] Transaction Date : 10/04/2015 Transaction Amount : (INR)330.00 Transaction Type : DR Transaction Description : INB/[protected]/CITRUS PAYMENT SOLUTION/

SUN DIRECT IS A BIG FROD COMPANY . DO NOT BUY THIS DTH service they were not giving bill for any complaint.once i call there technician for above problem. that problem already solve when he coming before. he doesn't do any thing and asking for money Rs 150 When i refuse to pay he said it should give money when complaint is raised .ok then i ask for paid money bill he said no bill for this facility

we got sundirect hd connection today by listening to the big advertisements they are making. our card no is[protected]. but the same is not activated till now. when i contacted their customer care by phone, every body is taking the complaint, with my mobile number everytime but not solving the same. instead they are sending the message as though the compalint is solved. their aftersale service is very very poor. no body is taking responsibility. please advise them to activate my connection at the earliest. s sujithkumar

The smart card No is [protected]. The set up box is not working w.e.f 1.3.15. Therefore complaint was made. There after a person from customer service visited and taken the set up box for repair. The person also charged Rs 350/-as repair charges apart from Rs. 150/- towards service charges. However, the stand by set up box is not working properly. Therefore, I am repeatedly calling customer care for the last 4-5 days. However no action has been taken. I have called even the Nodal Officer also but no action has been taken so far. Kindly resolve my problem Please.

I had recharged my sun direct DTH [protected] with INR 1150 on Thursday, February 12, 2015 7:29 PM. Though the transaction was successful recharge was not done. I had complained to the customer care service DTH and they agreed that the transaction was successful but till now no action has been taken for this issue. Neither the SUN DIRECT DTH was recharged nor got the refund. Please look into this. Order ID : DO[protected] Regards, SONU GOUR

I have been watching Sun Direct channels through Standard Definition Setup box. Recently I have purchased Sun Direct HD set up box. But screen is shrinked after availing HD services.. In spite of so many complaints problem was not solved. Hence I once again shifted to standard definition package. But package is activated to Smart Card pertaining to HD setup box. Still the problem persists. My request to carry over the balance to standard definition set up box from HD setup box was turned down by the Sun Direct staffs.(Both the set up boxes are registered with my name and phone nos.) Whatever complaints I raised the same was closed without resolving the problem.

online recharge by debit cards like SBI debit card(maestro), Rupay card are not accepting in Sundirect. We complained many time but no solution from the company. My complaint number is 1-[protected]. I got a message that problem solved. But still have the issue. 1. When i use SBI debit card the message is 'Maestro Card is not supported for this transaction'. 2. While using Rupay card the message is 'Invalid card number" Try to solve the issue ASAP, don't compel us to go to judiciary. My card number is [protected] Name : Sreekumaran Nair

I am S Subramanian, from Flat No B2, 11 Manickam Street, West Mambalam, Chennai - 600033 - contact No.[protected] and [protected]. My Smart Card No. [protected]. My yearly recharge for the above smart card is due on 09.03.15.. I have paid a sum of Rs.1980/= on 07.03.15 to M/s BBS Associates, Sun DTH stores, at Sout West Boag Road towards yearly renewal of my existing plan. They made many attempts to recharge the connection, but COULD NOT DO IT DUE TO SOME TECHNICAL PROBLEMS. They also contacted various persons in the technical team and no one could give the solution for solving the issue. I also personally spoke to Mr SYED, Who is in charge of this area and he has not taken any action for solving the issue. My subscription is ending today and they will be disconnecting the same for non renewal of the subscription BUT FOR NO FAULT OF MINE. PLEASE RESOLVE THE ISSUE AT THE EARLIEST AND RESTORE THE CONNECTION WITHOUT ANY DISCONNECTION.

I AM C.KARTHIKEYAN LIVE IN A 8 CRESENT NAGAR II STREET, KAJAMALAI MAIN ROAD, TRICHY 620023. IN MY TV AUDIO IS NOT COMING FOR SAR VIJAY TV TAMIL CHANNAL FOR THE FAST 3 WEEKS NOW. OTHER CHANNELS ARE OK. MY CONNECTION NUMBER IS[protected]. C.KARTHIKEYAN, MOBILE NO.[protected]

Worst service I ever faced anywhere... Always facing E42-32 signal not found. This is second time I am facing the same issue with in one month. Always the service engineer is asking Rs.150 for each time. And they are not coming at scheduled time. My Smart card Number is [protected] Why should I pay the amount for the same issue and it happened within one month.

This is pooja from uttarakhand, My Sun Direct card no is [protected] . To this smart card i have recharged Rs 220 /- on 2/3/15 . But has not activated, i have called to the costumer care but she not recevd my call.. and toll frre no. sad this card no. is not ragistard . please i am requesting you sir activate my smart card and can i call me at once to my phone . This is my ph no :- [protected]

Sir, SMC-[protected], Guntur I took SUNDTH connection on 29/07/2014 for 6 months for Tamil Value pack. So, the validity is up to 29/01/2015 But on 19/01/2015 itself I received a message "Your Sun Direct validity EXPIRES on 19/01/15. Kindly recharge to avoid disconnection". So, immediately, I recharged on-line for 7 months by paying Rs.1050/- for Tamil Value pack But again I got voice mail on 19/02/2015 telling that my plan will expire on 19/02/2015 night and do recharge. When I contacted the Hyderabad office, one person told that my balance is 1050 and I am in cinema plus and recharge immdly by paying extra Rs.10/- for 6 months. After some time anther person told that my balance is 853 something and I have to recharge immdly. From the above contacts, I came to know that my plan was in Tamil Cinema Plus and not Tamil Value pack, which I originally opted for. Being the very first time we didn't know the package at all. And I was advised to contact my Guntur office. When I contacted my Guntur office, the person (Mr.Tarak, [protected]) thro' whom I joined Sun DTH, and asked him that how I am in Tamil Cinema Plus instead of my option for Tamil Value pack he told that by mistake it happened. And he advised me to recharge with Rs195/- immdly and assured that my plan will be changed to Tamil Value pack for 7 months from 20/02/2015. I recharged immdly with Rs.195/- and going on asking him the confirmation. After several requests he sent me a msg thro' cell "SMC-[protected] for 7 months 20/09/15 expiry" on 28/02/2015 4:28 pm. But to my surprise and anger, when I contacted Hyderabad office today (02.03.2015), again one lady is telling that I am in Tamil Cinema Plus and my balance is Rs.853/- When I contacted my Guntur man (Tarak), he is telling that I am in Tamil Value pack plan for 7 months. I am in total confusion. Please help me and clarify everything. We are Tamilians and seeing all these we loose faith in Sun DTH Kindly do the needful . Please respond. With Regards, Jehendran A Fernando [protected]@yahoo.co.in Mobile : [protected]/[protected] Tele :[protected]

i had taken the Sun direct connection 20 days before. From the very next day onwards i am observing the No Signal E48- 32 and then fallowed by E52-38 searching for signal Error. i already sent a mail and got a call saying that check the cables properly. i checked all the cables and wires. When i asked for send the technician, technician is not ready to come saying that not a proper PIN code. Here is my actual complaint. Hi, I am having a problem with my connection recently I took. Around 10 days back, I took a connection of SD+ box. It is working fine. But, everyday morning time around 9 onwards, we are observing no signal and searching for signal. Can you please let me know how to resolve, please inform to right person. here is the details bout the subscription: Dear Customer, We are delighted to inform you that your account has been activated successfully.Customer Id : CR[protected] SMC# :[protected] Base Pack: Telugu Cinema Plus Sports Basic Subscription Package Monthly Renewal Activation Date: 6/2/2015 Distributor Name: DT[protected]King Of Kings Enterprises, DT-2014313 Distributor Phone: [protected] Balance: 0Validity End Date: 08/03/2015 Happy viewing. For assistance contact: SD Customers- <STD Code>[protected] my contact details : [protected], [protected] Address : G3, Wing 4, Shakthi Highlands, Kodigehalli main road. KR Puram, Bangalore - 37 Thank you,