Sun Direct Complaints & Reviews

Dear Sir/Madam, I have recharged Sun Direct DTH today morning with smart bearing no. [protected] thro' my debit card (Central Bank of India, Vellore CMC Branch). I requested to recharge for Tamil-Basic of Rs.175/- and I also furnished the details correctly thro' online banking. The amount was debited in my savings account and my DTH account balance was not credited and also not activated and I called your customer care executive immediately but the reply was not satisfactory to me. He told me to contact the bank's customer care. The problem is with your side, could you please look into this as soon as possible and also kindly activate my DTH for tamil basic immediately. I am also herewtith forwarding the transaction failure message for your kind perusal. Please do the needful at the earliest. Waiting for your positive reply soon. Thanking you, Yours Sincerely, Balaji.S. Accountant, Christian Medical College, Vellore. Mobile : [protected] e-mail id: [protected]@yahoo.com

 this is shailesh k shah residing at mehsana, gujarat.  the smart card no. Is [protected]. For the past 3 weeks, i could not receive any signal and getting error messages only (E16, e48, etc.) i have been ringing the customer service for the past 3 weeks[protected] . No one responded for first 2 weeks. While i enquired the dealers, they told that they are relocating the entire setup. From the third week i got the direct consumer service line and i have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 10 calls (Both from my landline and mobile) . Also, i've informed them that i'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same?

Thanks and regards,  
 shailesh k shah

hello
i sumeet chavan, smart card no . [protected] & i have registered a complaint 1-[protected]. actually sundirect company is cheating with customer, if signals are bad then they are saying, dish is not correctly aligned & i have to bare the technician attending charges, if sundirect not resolving the customer problems the wind up ur business. why you do fraud n cheating with customers... totally dissatisfied with sun direct & service which i ever seen this worst company..

Sir, My Sun Direct Smart card No. is, [protected], and the connection is not working for more than a month. I have made complaint several times through [protected], from my mobile number, [protected] on 9th, 13th, 14th, 15th, and 17th July 2015.All those days the customer executives replied that 'your complaint has been registered and the complaint number will be sending by SMS'. So far no SMS, no complaint number, nor the problems rectified by the company. Actual problem is that the dish position is changed, due to that it is showing as 'E48-32 No Signal' in the TV Display.

Please do the necessary action

I have made an attempt to recharge of SMC no.[protected] consequent on SMS from sundirect on 3rd July 2015 through internet banking and the amount transferred to No.[protected]CITRUS and debited my account. But the recharge not effect. Consequent on this I again recharged it through a third party. The amount debited in my account so far not recredited to my account. Immediate action may be taken to creditg Rs.175/- to mt account Lissamma

Dear Sir/Madam, I am a customer of sundth my dish smart card no is [protected], from last 15 days my tv displaying massage e 48-32 no signal due this no channel is working.several time i complaint to sundth customer care they told me that your problem resolved within 48 hrs but till today no technical person or call came from sundth.every day i call in sundth customer care but solution come yet. With have great estimation on your service (consumer complaints) I humbly request to take some action on service provider the service effectively and also to grant the compensation for the lost period. Regards Rajiv kumar AVJ HEIGHTSS, FLAT NO G 1115 ZETA 1 ST, GREATER NOIDA. 201308 MOB NO [protected]

This is varun I am availing the sun direct dish connection and my card no. is [protected] but now not able to watch the channels since 7 days because of problem in connection so I filed many complaints in customer care then they said that the problem will be resolved as soon as but problem has not been solved. M tired of calling in customer care so I think I should try this last option kindly resolve this problem or I will take any serious action against the company.

sun direct DTH connection.my card no - [protected]. i am getting only a few channels on my TV since June last week after a heavy rain over here at Rajkot. i have been calling a no of times since 3rd July 2015. the customer care service person told that technician would be contacting shortly all the times i called.last time when i called the customer service person even said she wont let me call them again for this issue. technician has never called me inspite of calling 5 times and no response was given from the company side.the worst service i have met with in my life.

My sun direct setup box is not working properly from past three months. Numerous call to customer care is not useful. Even I have recharged Rs. 515 on assurance by customer care to attend the complaint and for free service and new set top box. But they are cheating and harassing customers like me. Please take appropriate action to resolve my problem. Regards, B. K. SunilKumar

My card no is [protected].I recharged my account on the months of June and July for Rs 200 as per the pack.We should get almost all tamil channels.But we are getting only four Tamil channels screened for the same pack.I been trying to reach out to you people for almost two months but there is no response.If this go one continuing like this I will go upto am extent of disconnection.Please be responsible enough to clear our enquiries

I am a SUN DIRECT customer since 2009 and my SMC is [protected]. My subscription world tamil pack at the rate of Rs 250/month expires today.I have a balance of Rs239 as recharge balance till today19.00 hrs.Today I have done a topup of Rs 139 for Tamil Economy Pack Subscription through a mobile shop ( Ref[protected]. After few minutes I have received message stating that my balance is only Rs 128.54. Nearly Rs 111 is taken from my account without my knowledge and though I opted for Tamil Economy Pack Subscription with Rs139 my subscription is renewed as Tamil World Pack with Rs 250 per month without my consent.I request you to rectify the defects as soon as possible . Thanking You S.SVASUBRAMANIAM

I am PP Kurian, from New Delhi. My smart card No. is[protected], My sun direct is not working from23 Jun 15. The TV shows No signal (E48-32). This fault happens frequently and the mechanic from Surya Enterprises, G-1805, New Delhi visit my house and charge Rs.150/-for every visit. The fault is still existing. We have great loss due to non operational of Sun direct. I have given complaint on 26 Jun 15, but no action taken so far. Request to repair my immediately without any cost. I am facing a lot of problem

My sun direct set top box [protected] is not working from past one month. Numerous call to customer care is not useful. Even I have recharged Rs. 515 on assurance by customer care to attend the complaint and for free service and new set top box. But they are cheating and harassing customers like me. Please take appropriate action to resolve my problem.

I have Recharge in 26/06/2015 bu not Credited SUN Direct Id but My Bank Account will be Debit the amount Pls help me Bank Name State Bank of India Account Number [protected] Transfer Number[protected] Sun Direct ID [protected] Thanks & Regards, Selva Kumar S [protected]

My smart card No. is[protected]. Sun direct not working since 23 Jun 15 and it shows No Signal ( E48-.32). This problem of not working Sun direct is happens periodically and the representative from Surya Enterprises, G-1805, MB road, New Delhi used to attend and rectify the fault for few days and charges Rs.150/- for every visit.(Cash Receipt No. 2111dated 15/05/15 is evident). No permanent solution given till now.Presently we are not in a position to see the news through Telecast. Request to rectify the fault permanently with out charge or other wise permit to go to consumer court for our loss. My Mobile No.[protected]

21 june 2015 i recharge my sundirect smt no.[protected] firstly rs100 after rs100 (two times) one is received. another one is not receive. kindly check and inform me [protected] recharge amt100 date21/6/15 tr id[protected] this recharge is successful with operator tr id RB[protected] [protected] rechargeamt100 date21/6/15 tr id[protected] this recharge is sucessful with operator tr idRB[protected]

many channels in sun direct have no signals. my sundirect vc number is [protected].the channels like star sports, set max, telegu chaanels, utv movies, utv action, star gold, ten sports, ten cricket, news channels etc have no signals written on them.these channels are not coming since 2 months .and some of them are not coming since many months

21 june 2015 i rechaged through myrecharge.co.in online Rs.100 and another hundred(Rs.100) . total 200 . one 100 balance is recd in my sundirect balance . another one 100 balance not yet receive. smt card no.[protected] recharge amt 100 date 21/6/15 time 10.32.45 transaction id[protected]. recharge successful with myrecharge give operator transaction id RB[protected]. sundirect customer care said there is no balance received.

Dear Sir, I have launched a complaint via customer care call center of Sun DTH regarding the non working of my set up box with the remote. This complaint was booked on 11th of this month and since then I have followed up two three times. Even on 23.06.15 I followed up on the matter but I am getting the response that it will be solved at the earliest. But the earliest has not arrived. I am not able to change the channels via remote and when I booked the complaint 2-3 months back, your local technician from Gandhidham where I reside came and checked for the problem. He had checked my remote with other set top box and it is working and remote working with other set top box has been tried at my place but is not working. He then came to a conclusion that since my set top box is very old I will have to get it changed. I have explained all these things to your customer care executives but till now no response has been received from any of your technicians. I have mailed to the nodal officers as well as the customer care, but I am not getting any response from them. I hope you will take up this matter with the concerned and get my complaint resolved at the earliest. Regards, Shiju

Hi Team, Generally most of the customer care nos are toll free. But your's is not, don't know why? If it is not toll free, then at least it should get connect to agent in short span of time. But it took me 15 minutes to connect to customer care agent. I was charged 40 rs. who will pay this mobile bill to me? Secondly, after recharging the TV, why is that we have to again call customer care to get it recharge. When consumer selects his package and does the recharge it should activate in quick time. This is not happening, he has to call up customer care and talk to the agent to get it done. This is pathetic. What is the quality of service you are giving to consumer, Pls look into this seriously, else it may effect your organization badly in the long run. My details are Nanda Kumar Mob No [protected] Hyderabad