Sun Direct Complaints & Reviews

Dear All

I am Avinesh P from Bangalore. My smart card # is [protected] and mobile no is [protected].

I have recharged my sun direct on 19th September 2013; So far the amount is not credited and I am not able to watch TV now.

I have raised the complaint many times but the problem persist and I am getting the same dialogue “wait for 24 hours”. I am fed up of calling to your customer care department.

I am attaching the payment details for your reference. Please do the needful to resolve the issue at the earliest or I have to find out alternatives to solve the issue.


Merchant Order number: S5878801d7c1419
Transaction Reference Number: CTX[protected]
Order Amount: 990.00 INR
Transaction Date & Time: Sep 19, 2013 01:57:50 PM

sir, sun direct dth company cheating from after 3 months... surya action, suryan tv channels 24 hours non advertise moovie channel''? this sun dth companies offers. so this channels moovie channel ok, but daily showing film 3 months after showing same moovie. daiky not changed moovie or programme. so this is cheating to Customer. pls action immediately.

I have recharged online on 08.09.2013 through net banking service the bank name is Axisbank ltd. bank transaction no. 83741534/080913/SUNDIRECTD CITRUS for Rs. 440/= & ICONN/83741983/080913/SUNDIRECTD CITRUS for Rs. 155/= MY SMART CARD NO [protected] CITY THANE MAHARASHTRA NAME VAIKUNDAMOORTHY ARUMURGAM CONTACT NO [protected], [protected], [protected] I HAVE INFORMED THROUGH CUSTOMER CARE NUMBER BUT THEY ARE NOT READY TO TRACE THE AMOUNT WHERE IS HAS GONE I NOT GIVING CLEAR REPLY TO ME.

Respected Sir, (For Kind Attention: Mr Rajiv Varma/ Mr. Naveen Shukla). It is very sad to put some bad remarks about your working firm, that is, Sun Direct. Iam an existing customer of Sun direct since 2008. I took the connection from Ambala, then moved to Delhi and now at Nagpur. I got a good response from Sun direct family during my stay at two previous places. But now, at Nagpur, Iam getting a horrible service from your Sun Direct and you are the Nodal Officer for Maharashtra. Firstly, there was no one available at Nagpur for the Re-installation of my connection, when i arrived here in Aug. Then, it took almost 7 days to re-install my connection & it was done by private technician, not by Sun Direct authorized service technician. I already spoken to you in this regard on 28 Aug & 30 Aug. After Re-installation, the very second day, Sun Direct showed a quick response by deactivating my account due to NIL balance on due date, which was a timely response from your firm & it should be.like that only because, recharging part is to be maintained by customer in time. After that, i was searching for recharge coupon throughout Nagpur city, but failed to get one. Every shop keeper is having recharge coupon of almost every DTH services except your Firm, Sun Direct. Yesterday morning my account was recharged for Rs. 220/- through SBI net banking and the amount has been debited from my account & Transaction ID is [protected]IGL7700908 TRANSFER TO [protected] STATE BANK OF INDIA. After recharge, i spoken with your customer care service for reactivating my account by spending almost my full mobile balance. But till now, my account is not reactivated & balance is not credited. Some of the complaint IDs are s follows: SR # I-[protected], SR#I- [protected], & the latest is SR# I-[protected]. Today morning , i was trying for you continuously on your phone No. [protected], but getting no response from you as in the case of my complaint. Please do something at the earliest to reactivate my account from your side because you are the responsible officer to maintaining credibility and reputation of your working firm Sun Direct. Thanking you with regards Sabu TL

I was really frustrated to tell the service is totally nothing and it has been more 5days I have given complained more than 4 times to the customer care people, I have followed all initial steps of action intimation to service. This happen repeat every 2 to 3 months but resolved issue at least weeks time, so I suggest don't sell only product give some customer satisfaction & services. My Smartcard no [protected] in the names of Purushotham.

I have recharged sun direct website rs.155/- online three times. my Indian overseas bank account debited rs.465/-, but our sun direct smart card account not credit. reference : Sun direct Smart Card No. [protected] Indian Overseas Bank credit Transaction details : 1st time Rs.155/- Ref No.:CTRUS-SUNDIRECTD[protected]O13082 2nd time Rs.155/- Ref No.:CTRUS-SUNDIRECTD[protected]O13082 3rd time Rs.155/- Ref No.:CTRUS-SUNDIRECTD[protected]O13082

COMPLAINT
116 th Reminder
Dated 10 August 2013

Mr Girish Varghese, SUN DIRECT TV (P) LTD, 17/4, IVth floor, Nikhilesh Palace,
Ashog Marg, Opp- Jawahar Bhawan, Lucknow - 226001
Email: [protected]@sundirect.in
Phone: 0522 – 4033107; Fax:[protected]


Sir,
Sub: Complaint : CUSTOMER DEFRAUDED; Sun Direct DTH,
Complaint not attended, complaint ID 1-[protected]. 07August 2013.
Nodal UP failed to control SUN Direct DTH services in Varanasi.

Ref: Smart Card Number [protected], City: VARANASI. U.P.


The consumer begs to inform you as under:

That, you parties failed to render the service for which a rental charge has been paid to you by the customer in cash and has deliberately created an error code before expiry of due date of rental charges.

That, you parties have sold nonworking DTH equipment’s which failed in receiving DTH signals during service period and defrauded the consumer. You parties have caused a monetary loss to the consumer to the extent of price paid in cash for the said Sun Direct DTH equipment.

That, the consumer requested to you parties through your Call centre / Customer Care Number[protected] on dated 10 August 2013 at 11 am wherein Pinki Sharma attending the call responded that there was no Nodal Officer working for Sun Direct DTH TV at Lucknow office and the signal was disconnected deliberately by Sun Direct TV.

That, the consumer also contacted Mr Rajesh on Mobile [protected] on 10 August 2013 who replied that the Web page has given a fake name for its dealer at Varanasi and Sun Direct is totally failed in this city.

That, the customer requested you to compensate the amount of rental charges and credit the same in my balance amount for the period the DTH services were not rendered by you i.e. from 01 August 2013 uptill 10 August 2013, which you parties failed to do.

That, the consumer mailed you parties a number of emails and called you on telephone numbers, contacted you parties through web pages but you parties did not respond at all. The complaint matter emailed is as under:

(1) That, the customer is defrauded by Sun Direct TV Channel Service providers for services were not rendered on payment. Mr Girish Varghese, Nodal UP also failed to control SUN Direct DTH services in Varanasi.
(2) That, the DTH Signal discontinued from 01 August 2013 with an Error code. The Call Centre Customer Care refused to accept reminder for complaints. Mr Jagdish at all Centre Lucknow refused to attend my complaint and said “AAJ EID HAI BANDE DARU PI KAR GHUM RAHE HAI”
(3) That, the consumer registered his complaint in oral with local dealers and vide complaint ID 1-[protected] dt 07 August 2013, followed by complaint lodged with Nodal UP but the complaint remained unattended as the technicians are not available with the Sun Direct Service provider in this city to attend any complaint.
(4) That, the customer made several calls with Sun Direct, Lucknow office but all in vain. Mr Girish Varghese informed “KAMPLAINT ATTEND KARNE KE LIYE ABHI BANDE NAHI HAI, VARANASI MAEIN JIS DEALER KO DIYA GAYA HAI VO KUCHH NAHI KARTA”.
(5) That, a fake Service provider is created in Varanasi for Sun Direct DTH service who does not provide any services at all nor does a complaint is attended by any technician. It was again told by technician Rajesh that “ CAAL CENTR KO PATA HAI < HAME 24 GHANTE KE BAAD KABHI BHI COMPLAIN DEKHANE KI CHHUT HAI > AAJ EID HAI KAL SATURDAY HALF DAY HAI , PARSO ITWAR HAR, MONDAY KO SOCHENGE” . “ COMPLAIN DERI SE DEKHANE KA NIRDESH KHANNA ELECTRONICS SE HAME MILA HAI”
(6) That, recharge coupons and recharge facility is not available with all Sun Direct local dealers along with M/S Kohinoor Stores, B-21/2, Opposite Peshwani Bagh, Next To Sahidaya Reasturant, Rathyatra, Varanasi - 221002 , [protected], [protected] / B 27/88 j-2 lane no 11,ravindra puri varanasi , 221005, Varanasi, [protected]




As such the consumer is of the opinion to be defrauded by you parties and bound to refer the matter to their legal advisers for compensation of all losses and damages caused by you parties and further action into the matter in competent Court of law at your cost, risk and responsibility.

Thanking You.
Sincerely yours



KRISHNA DEO
(Customer)

Address:
K 44 / 19 NAIK BAZAR
VARANASI 221001 (U.P.)
Mobile [protected]; Landline:[protected]
email: kdeo.[protected]@gmail.com

Copy for information and necessary action to:

The Directorate of Public Grievances, Government of India, New Delhi.

Kalanithi Maran (Chairman), Murasoli Maran Towers, 73, MRC Nagar Main Road,,MRC Nagar ,Chennai (Madras), Tamil Nadu , 600028. Tel:[protected] ; Fax:[protected]


Mahesh (MD), Swaminathan (Sr.VP Corporate Affairs)

Sun Direct TV(P) Limited, 4/1017, 3rd Cross Street, 9th Link, Nehru Nagar, ttivakkam,Chennai, 600041. Email: [protected]@sunnetwork.in

Mr.Madhusudhan P Reddy, [protected]@sundirect.in

Mr. Debarun Chakraborty, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,

Mr.Sunil Vakayil, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, Mr. Girish Varghese , [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,

Mr.Gunadeep, [protected]@sundirect.in

Mr. Rajiv Varma, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

M/s kohinoor stores, B 27/88 j-2 lane no 11,ravindra puri varanasi , 221005, Varanasi, [protected] / B-21/2, Opposite Peshwani Bagh, Next To Sahidaya Reasturant, Rathyatra, Varanasi – 221002.

Mr Rajesh. [protected]. rajesh.[protected]@sundirect.in
Mr Girish Varghese, SUN DIRECT TV (P) LTD, 17/4, , Lucknow . [protected]@sundirect.in

For the last 10 days, i am facing signal problems / errors with Sun Direct DTH i have installed in my home. I have made several calls to the customer support, but didn't find any proper response. They continued with same story of escalating the complaint and sending the technician to my place and both didn't happen. really agitated to see such a poor service after collecting money through recharges and not delivering the service. This is a shame to the Govt also for forcing us to buy DTH service and not delivering the service after payment. I believe we have the right to get the refund for the days which Sun Direct couldn't deliver their service and to repay the amount we have paid for set top box after deducting the days we have used. I urge the Government to take action on the poor service they have delivered and request you to stand by the common man to deliver justice. I believe Govt has the responsibility to regulate these kind of companies when they urge the public to subscribe service from the limited choice of service providers we have.

i have been experiencing signal unavailability from sun direct for the past 24 hours....complaint no is 1-[protected]....even after 24 hours, customer care executive of sun direct is unable to tell me when a technician would come to help us,that too by paying them fixed fee..i think the company is run by a handful of .. customer care does not have even an english speaking person.....why should we pay when i dont get signal..we are paying monthlysubscription for their service and hence it is their duty to give uninterrupted service..

I gave a complaint regarding No signal on 13/7/13 and the guy on the phone told that technician will visit the place within 48hrs and solve the problem, but till now (19/7/13) the problem is not solved when i call cus.care they say that it will be solved with 24hrs and i'm hearing the same since last 4 days when i said him to connect to higher authority he kept me on hold for about 6mins and disconnected the call.

I need the problem to be solved ASAP or I need refund and disconnection.

Smart Card Number : [protected]

We are facing lot of problems as far as Sun Direct DTH Service is concern in lucknow. we are not able to see all hindi & english channal except 3 channels[ Star TV, Z-TV & Colors] from last one months. i have logged the complaint on your local no. but we have not get any remedy regarding this. pl. look into this & do the needful on priority please. my consumer details are as under for your ref. & na.
Consumer Name : Prem Bajpai
Contact No : [protected]
Card No. : [protected]
ADDRESS : 645A / 566B, Janki Vihar Colony, Janki Puram, Lucknow-21.

Hi iam taking the new connection of sundirect on 6th of this month ,and at time of the dish fix my account was not activated and the service guys didn't shoe us the list of chennels i have in my package.After the account activation iam not getting all the channels so that i went to the distributor he told me that you can call to sundirect customercare so that they will fix the issue,but when i call to the customercare they told us to contact the distributor he will send their serviceman and they will fix.After that i went to the distributor and he told me our service man will come and fix that and they had given me a number .I was called him during the whole day and he was telling i will come after 1 hr and after 6pm he did n't even answer my call ,so that i was again reased a complaint so to sundirect they had sent a service man and he told me it will cost around Rs 150 as the service charge and i was told him that from the day it was activated imanot getting all the channels inthe list stillhe insisted that it will cost Rs 150 other wise iam not going to fix the complaint .so i was agreed to pay the money and after he set the dish he told me that the dish should n't be here as it was fixed on the floor of the roof which may cause crack on the roof of the house due to the water propagation through the holes and he told me i will raise a complaint on be half of yo so that they will relocate the dish.On the next day some one called me and will send the service person to relocate dish and no one has come to relocate the dish .After 2 days i noticed that there are come cracks on the roof and there is the water leaks .Our owner was angry about that so that again i raised a complaint to the sundirect to relocate the dish ASAP but they are not responding. It was a very big issue for me as i was staying on rental basis.

I was givenmy address to the Sundirect guys and no use please take some action on the sundirect distributors and get resolve this issue ASAP please....
Mobile:[protected]

Address:

Somasekhar M
c/o Mohammad,
Padannattu House,
DeshMukh Road,
Opp Kudikaatambalam Temple,
Thrikkakara (po)
NGO Quarters
Kakkanad,
Cochin-682021

My Smart card ID No. is [protected]. I registered a complaint regarding the connection problem. It is a minor problem. When we register the complaint they promise that they will send the technician within 48 hours. Now it is 3 days. No response from your side. Several times I tried to contact sun direct. I regret to tell you that your service is very bad.

I have taken SUN DTH connection two years back and now I shifted to my new address. And I have taken by dish and receiver withe me. So now I have requested to install my connection in my new house. I requested on last 29the of May. Even after following up therough more thean 25 calls, noone has turned back to me.

I already communicated thee request to theeir nodal officer . But no response. Now I want theem to give thee connection or to take back thee receiver and dish, and pay thee amount back to me. So I can go for a new connection, withe some otheer service providers


Here is my details:
Card Number: [protected]
Biju Kandiyil
My Contact number: [protected]
request number: 1-[protected]

The system was installed and connected and worked for two days after that the complaint lodged and details given below

Complaint number[protected] representative name Venkatesh they tell me the mobile is not reachable and the complaint is closed

Complaint number 1=[protected] representative name Priyanka the second complaint lodged after 3 to 4 days of the first complaint till date the complaint not attended .

On taking the local dealer number they ask me to get the satellite receiver to their place then why is the service at the door step being offered and who will fix the equipment back here and what is the gaurentee the new system will function

Name:Dr Sampath
Mailid:[protected]@yahoo.co.in
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:[protected]
Description:Service request no 1-[protected] Request for re-installation from HSR Layout to JP Nagar made on 2nd JUNE 2013 has not been complied with still. I was informed that by the close of the day on 4 th this will be done, but nothing has happened so far, nor any communication from SUNDIRECT? Tell me whether your field staff are aware of the request and TELL ME WHEN and at what time this will be attended to?????? If you cannot attend to this confirm now..???

Very poor customer service in SUN Direct. We had registered a relocation request on 20th May with request no 1-[protected] and the SLA given is 48 hours. Ten days over. Still no response. My smart card no [protected]. Name of the customer VP Balakrishnan, Address: #98, Thirumala Niwas, Narayanappa building, Dhottamma veedhi, Amruthahalli, Bangalore 560092, Again we had registered a complaint on 29th May with request no 1-[protected] with an SLA of 24 hours. Only hours are passing and no action from your end. Is it really a political influenced DTH service or you are really a customer oriented service provider. When the Ordinary cable connection was there, we used to get it in 3 hours. I am going to write this in all the blogs and customer complaint website if I am not getting a response in next 3 hours. thanks & regards Madhu (Son of VP Balakrishnan)

Sir,

I have subscribed for SUNDIRECT's Malayalam Cinema pack for three months by net banking on[protected]. The product was activated immediately and I used it till midnight that day. But to my surprise on the next day, when I opened my TV it displayed a message that the "service is scrambled". I contacted their local agency and they told me to keep the set to put on. I kept the STB and TV in on condition till evening but with no results. In the evening I personally visited their shop and then they told me to make available the STB to their office for check up.

Next day morning[protected] I took the STB to their shop. I was made to sit in their shop for about two hours while they were attending the complaints of my connection. I was told that there was some software problem with them. Finally the picture was received in my STB. Then they said that the plan was changed to Tamil Cinema plus instead of my subscribed plan of Malayalam Cinema plus. They sent me back with a promise that the issue will be resolved shortly.
When I connected my STB to my TV it gave only Tamil Cinema plus. When I contacted again, they said that a complaint has already been registered and the problem will be rectified within 24 hours.

I have registered 4 email complains with their customer care ID. But sofar there is no response from them

Two days again passed.When contacted they say that the problem will be resolved today ie on[protected]. But upto 10.00 PM today no action is taken to rectify the defects.

I need justice or else return my amount.

My Smartcard Number is [protected]

(K CHANDRAN)
[protected]@gmail.com

Reminder 1
Dear Sir,
Iam sorry to say that i renewed my connection on 7 th of may of rs 500 My ( Samrt Card ID is[protected] and but i could not able to watch the tv it showing error 4 108 on my tv screen and from the same i started complaining about this to your customer daily daily 4 to 5 calls per day but still there is no responce from you

up till now no engg as visisted or called us to rectify the problem i request you to take it seriously action on the above or i need to go comnsumer court for the same abut your services

Thanks
Eshwaran
[protected]

I have taken Sundirect HD in the year 2010 and my smart card no. is [protected]. For the last 14 days a am not getting many channels and i had given a complaint to customer care and they informed that the problem is due to misalignment of dish and it will be rectified with in 48 hours by local dealer of SUN DTH service. I waited for one week and as no one responded to attend my problem, i talked to customer care on 10.05.2013 and i was told the complaint was closed after attending problem. When i informed the persisting problem, as usual they apologised and raised another complaint ( no. 1-[protected]) and ensured me that the problem will be resolved with in 24 hours. Afterwards i received phone call from the local dealer and informed me that the technician is on the way to attend dish problem. In spite of my repeated remainders to the local dealer, no one has turned up to solve the problem. Again i talked to the customer care and i realised that the latest complaint also closed as if the problem was attended. When i asked the customer care person, why can`t they verify the status of the closed complaint with the consumer, i did not get any answer. The customer care person informed that, high priority is given to the complaint and it will be forwarded to the regional incharge and problem will be sorted out in 24 hours. The present status is, no one attended the problem and the local dealer is least bothered neither to take the new complaint nor attend the problem.
This is the sorry state of affairs of SUN DTH. I decided not continue with this DTH once the present recharge period is completed. I rate SUN DTH is the worst.
K.Ravisekhar