Submit a Complaint
Satellite, Cable DTH TV
Sun Direct

[Resolved]  Sun Direct — screwed update

Today morning around 8:40am there was some auto update happened, now every thing screwed 90% of channels gone. Mostly auto search happens for considerable seconds now when we give auto search it closes before full search. I am not saying its also not visible in menu its also not displaying in tv all (All channel in one menu) instead of 212 channels now showing may be below60. Useless stupid screw up update. Now instead of solving they say 150 charge they would send uneducated tech.
Was this information helpful?
No (0)
Yes (1)
May 23, 2019
Complaint marked as Resolved 
Its clear the mistake is due to some software update glitch from their side and whether its accidental or intentional i don't know but 21 night they simply said to do manual scan and it dosen't worked and they said tech is needed to solve and pay 150... and i refused later 22 night i was clearly pointing the error once again which is by the auto update they simply denied and 23may they again said to do manual scan and it worked so its simply a diversion.
Sun Direct customer support has been notified about the posted complaint.
May 23, 2019
Updated by anandcse Problem is solved
But Note:"21may when i explained it to customer care they said to do simply manual scan and it dosent worked and they said tech person has to come to solve and cost 150++", "23may morning they came via call and are saying the same manual scan and the problem is solved", Guys be vigilant if you see any updates happening in sunDTH check the channels immediately, Its creates errors whether its intentional or developers mistake I don't know but if you are not vigilant you will simply have to pay the tech for mistake they made.
Verified Support
May 26, 2019
Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Complaint comments 
4 Comments

Related Sun Direct reviews

[Resolved]Sun Direct - Regarding Pack Activation[Resolved]Sun Direct - Regarding two time payment on same smart card number[Resolved]Sun Direct - Online booked amount Rs 1499 not returned for sun direct dish connection[Resolved]Sundirect - Sundirect/I have recharged sundirect but some channels are not coming what to do[Resolved]Sun Direct - Sun Direct Recharge Issue
View all 2481 Sun Direct Reviews

Comments

It Showing the Current info as..
E017-0 No valid Sector found

Reply
Our Smart card no. is :[protected].

We have more than 400 Rs. in our account. NO TV SIGNAL FOR 2 DAYS.

On channel 251, we are seeing :

No program.
E017-0 Not valid

PLS GIVE US TV SIGNAL IMMEDATELY
Reply
It Showing the Current info as..
E017-0 No valid Sector found
Reply
It showing the current info as..
E017-0 no vaild sector fond
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    View all 2481 Sun Direct reviews & complaints
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information