Sun Direct Complaints & Reviews

My smart card no is [protected] cssn: [protected]. Registered mobile no [protected]. I installed sun direct dth by paying 2300rs for economy pack with 1 yr validity on 30.09.18 so my dth mail box (See attached picture) shows plan ends on 30.09.2019.

Today i got message and call stating that my plan expires today. (26.07.19) almost 2 and half month earlier. I called customer care representative said that due to trai regulations...

Yesterday I call in sun direct. I tell them to activate star India Hindi value pack but they activate Telugu package then I call in the care I said them about wrong activation .then they said me please call tomorrow today pack can't change then I call today first they said you receive call in 1 hour from company tell them about your problem but I can't received any call, then I call back this time they saying same now company not pick my...

I recharged my sundirect on 20th july the amount has been debited from my account but the channels are not activated i have been following up with sun direct for the last 5 days thru phone and email and the people haven't been helpful

Now i get a call stating the payment hasn't come through and that it will be reversed within 7 working days

I had to go through so much mental harresment with these people
br...

Hello,

On 12/11/2018 i had paid rs 3700 toward subscription of one year malayalam hd sports pack with the expiry until 11/11/2019. (Sundirect [protected])

But, i received a message that my subscription will end on 16th july.
Without any further communication, my connection was disconnected today.

This is a clear case of cheating and breach of contract from your side.
I would demand...

I have subscribed to SUN NXT App from my phone and the amount is getting auto debited from my account. I am trying to watch a movie on my device today and it says the receipt has already been used by other user. I tried to restore to my account and the app does not allow this and gives me an error.

my subscription is available till 4th August and still unable to view anything on the app....

Hello team,

My name is nishanth and owning sun direct connection and smart card number is [protected]r. I have been raising complaints on few issues. 1. I have recharged yesterday star pack tamil & telugu premium, turner and bennet coleman & co. Amount debited from my bank account upi ref id[protected] amount 154. Now the amount is not reflecting in the sun direct app. When i raised complaint the call center people called...

I recharged my sun direct account no: [protected] on 11.07.2019 through gpay upi transaction. The amount is detected from my account (Standard chartered) and paid successfully.
But the amount is not credited to sun direct or reverted back to my bank account till now.

Amount : rs 1229
Upi transaction id :[protected]
To : citrus solutions pvt ltd
[protected]@axisbank
From :j alexander ([protected]@canarabank)br...

CITRUS SOLUTIONS PVT LTD has requested money from you on PhonePe. Rs.210 will be debited from your account on approving the request - http://phon.pe/nq1v1w1k. This message has been recieved by me when i did my dth reacharge through sun direct app.I used upi payment method ..but this amount is not reflected in my sun direct account ...please do the needful.....

Respected sir,

My name is NAGA MURALI I’ve been using Sun
direct me for the last 10 years my smart card no
[protected]. I have been struggling with error
(E32-4 Channels change frequently..)since the last
week. I Complained to the customer center. they
received my complaint and sent a technician.

He checked the problem and said that the setup
box auto signal tuning...

From past 3 months we are been continuously facing this issue and also have raised a complaint regarding the same. However, the executive does not even bother to address this. Your company is very prompt in disconnecting the subscription when the due date is arrived, why the # are you not that prompt in providing your services. Just recharged this morning for a 449 pack and again same only 2 or 3 channels i am able to view.

Is...

Iam Ezhilarasan. And my cust id. Is [protected]. As i am recharged my dth with 554 sd pack for 3 month on today but still my card seems unlocked. When i compliant with customer care operator on this evg with the mobile no. [protected], they r not solve my issue and simply ask me to wait for 2 hrs.
Pse clarify whether this delay time will be extended to my validity period? And explian what's the reason for this delay even i had recharged...

Dear sir/madam,
I Request to Enquiry of that i was DTH recharged plan of tamil pack dpo 3 it was plan for 6 month.i was recharge dated 0n 24.02.2019.but now it is today 08.07.2019 this plan was expiry date completed send to message in mobile. please extend to provide the 3 months plan. customer side your wise to take money and plan is changed ..what is this ..why you told this.....

Actually i have recharged for 3 months zee telugu i. E on 6/6/2019 but now they are saying you haven't recharged you recharge it... I have shared the screenshot also which i have received from sun direct... But now the date is 8/7/19 it had been stopped from 6/7/19 they took 5 complaints but they have not solved my problem... What is this sir taking money and not able to provide the also... Are they providing free or what sir...

Sun direct id[protected]

Transfer no = [protected]

Customer reference no =[protected]

Sir we are recharged the zee kannada pack deducted amount but still not activated.

Hello sir, not only this time,, every time after recharge we make call to the costomer call center, its take too much time to activate again, and take more & more formalities..

Very bad experience...

Hi,

I would like to register a complaint regarding my sun dth connection.
Please find the details below.

Card no: [protected]

New hd box cdsn number : [protected]

Here is my complaint:

I had requested for an upgrade of my sd box to hd. So i made a request on the 2nd of july. I got an sms confirming my request.

'dear customer, your complaint...

Dear sir during last one & half months i was out of city during that period my relatives committed mistakes unknowingly for that i feel guiltyi completely assure you these will not going to repeat in future i will work sincerely as for your given instructions
Sir my id code was blocked for last one & half month time period so i am unable to login and unable to provide services to my customers i contacted on phone & mail with my csm...

Such a worst dth i never seen, i have taken pack for 1 year, in middle they changed to some other plan with out notice and plan decreased to 8 months and asking for recharge again. Sick with this dth. Don't go for such and irresponsible dth. Even i complained to customer care team on this, now it's not to talk about them and those people are sleepy....

My smart card no [protected]
I am using sun direct since last two years. Your engineer has installed the system. Now due to signal loss the service engineer asking me to shift the antenna for that i have to pay money for cable and labor charge.

I contacted with the servicing center at trivandrum on mob no [protected] and she too insisting for money. We are paying monthly subscription for an uninterrupted signal which...

One of the worst customer service, i never seen like this till now, please provide proper training to your customer service executives before placed to work, and also worst materials for making antena, set of box, please improve their quality,
And one thing defenetly i am going to remove sundirect dish from home after the current pack ending time, sorry to say the above things but you should improve this kind of things...

My sun direct no. [protected], is not working since a week the concern person whose mobile no is [protected] came inspected an a set top boxed to be changed but still when i call him he says out of stock. I have just installed this 2 months back, i am totally not happy by your service where i have to go to my neighbors house to watch world cup.

Kindly do the needfull as soon as possible.

Thanks,
Solomon...