Sun Direct Complaints & Reviews

Hi
On[protected] evening i have signal issue i informed to sun-direct customer executive. They raise a complaint the number is sr[protected] they said i am informing to technician and it will resolve in 24 hours. After 24 hours i was continuously calling to customer service about my complaint because the technician is not coming. The executive is also not responding at that time. Again and again i try to raise a complaint then the technician was contact to me and he said unnecessary reasons and dosent come to my home to resolve the issue. After 48 hours he switch offed his mobile till now the problem is continuous nobody is there to solve from technical team and customer support team.

I have been recharging for rs.300 change plan (I. E., telugu bpo plan). And i am trying to recharge for free channels like zee telugu and ntv and other. Nd i came to know that these are free and no need to pay by a customer care representative of sun direct call center guy. And he activated for one month. After the next month free subscription channels had automatically disconnected even after recharging. And tried to reach sun direct customer care but the lines are not getting connected. My question is when u guys are informing it is free y wont you add them automatically when a customer recharge his plan. Please find the number to contact [protected]. Its really frustrating to me and not happy with sun direct service.

My smart card no is [protected] cssn: [protected]. Registered mobile no [protected]. I installed sun direct dth by paying 2300rs for economy pack with 1 yr validity on 30.09.18 so my dth mail box (See attached picture) shows plan ends on 30.09.2019.

Today i got message and call stating that my plan expires today. (26.07.19) almost 2 and half month earlier. I called customer care representative said that due to trai regulations my plan changed on feb. So they themselves migrated my connection to some new best plan 196/month. He said it is d minimum pack. So 1 ly ends early. But there r some plans 130/month n 168/month. How could 196/month plan is best when it decreasing my 2 n half month validity. I never received any message about early ending of validity. More over 196 plan english channel s such as hbo movies now etc. But it is not coming in my tv.in fact moves now blocked after february. So please take necessary action to get my promised validity back n other things. Thank you in advance.

Yesterday I call in sun direct. I tell them to activate star India Hindi value pack but they activate Telugu package then I call in the care I said them about wrong activation .then they said me please call tomorrow today pack can't change then I call today first they said you receive call in 1 hour from company tell them about your problem but I can't received any call, then I call back this time they saying same now company not pick my phone

I recharged my sundirect on 20th july the amount has been debited from my account but the channels are not activated i have been following up with sun direct for the last 5 days thru phone and email and the people haven't been helpful

Now i get a call stating the payment hasn't come through and that it will be reversed within 7 working days

I had to go through so much mental harresment with these people

The agent are also absolutely unprofessional

Hello,

On 12/11/2018 i had paid rs 3700 toward subscription of one year malayalam hd sports pack with the expiry until 11/11/2019. (Sundirect [protected])

But, i received a message that my subscription will end on 16th july.
Without any further communication, my connection was disconnected today.

This is a clear case of cheating and breach of contract from your side.
I would demand you to immediately reestablish my services and compensate me for the unjustifiable denial of service.

I have subscribed to SUN NXT App from my phone and the amount is getting auto debited from my account. I am trying to watch a movie on my device today and it says the receipt has already been used by other user. I tried to restore to my account and the app does not allow this and gives me an error.

my subscription is available till 4th August and still unable to view anything on the app.

Hello team,

My name is nishanth and owning sun direct connection and smart card number is [protected]r. I have been raising complaints on few issues. 1. I have recharged yesterday star pack tamil & telugu premium, turner and bennet coleman & co. Amount debited from my bank account upi ref id[protected] amount 154. Now the amount is not reflecting in the sun direct app. When i raised complaint the call center people called me and disconnected the call, chat has been closed asking me to contact concern team but who is that concern team and wrote email no response. At the end of the month you disconnect connection exact day of activation. I am really now frustrated for opting sun direct. All this occured in the month of july 2019.in the month of june 2019 after activating the star pack i didnt get apart from the vijay channel for 20 days i was keep writing emails without blame excuses. Please note it this issue is not resolved on 11th july 2019. I am filling law suit against you and will also ask for compensation

I recharged my sun direct account no: [protected] on 11.07.2019 through gpay upi transaction. The amount is detected from my account (Standard chartered) and paid successfully.
But the amount is not credited to sun direct or reverted back to my bank account till now.

Amount : rs 1229
Upi transaction id :[protected]
To : citrus solutions pvt ltd
[protected]@axisbank
From :j alexander ([protected]@canarabank)
Google transaction id: cicagkcauuu1
Phone no :[protected]
Please do necessary action to get my sun direct account...

CITRUS SOLUTIONS PVT LTD has requested money from you on PhonePe. Rs.210 will be debited from your account on approving the request - http://phon.pe/nq1v1w1k. This message has been recieved by me when i did my dth reacharge through sun direct app.I used upi payment method ..but this amount is not reflected in my sun direct account ...please do the needful..

Respected sir,

My name is NAGA MURALI I’ve been using Sun
direct me for the last 10 years my smart card no
[protected]. I have been struggling with error
(E32-4 Channels change frequently..)since the last
week. I Complained to the customer center. they
received my complaint and sent a technician.

He checked the problem and said that the setup
box auto signal tuning...

From past 3 months we are been continuously facing this issue and also have raised a complaint regarding the same. However, the executive does not even bother to address this. Your company is very prompt in disconnecting the subscription when the due date is arrived, why the # are you not that prompt in providing your services. Just recharged this morning for a 449 pack and again same only 2 or 3 channels i am able to view.

Is there anyone who can address this or do i need to approach another medium.

Iam Ezhilarasan. And my cust id. Is [protected]. As i am recharged my dth with 554 sd pack for 3 month on today but still my card seems unlocked. When i compliant with customer care operator on this evg with the mobile no. [protected], they r not solve my issue and simply ask me to wait for 2 hrs.
Pse clarify whether this delay time will be extended to my validity period? And explian what's the reason for this delay even i had recharged my acct.?

Dear sir/madam,
I Request to Enquiry of that i was DTH recharged plan of tamil pack dpo 3 it was plan for 6 month.i was recharge dated 0n 24.02.2019.but now it is today 08.07.2019 this plan was expiry date completed send to message in mobile. please extend to provide the 3 months plan. customer side your wise to take money and plan is changed ..what is this ..why you told this..

Actually i have recharged for 3 months zee telugu i. E on 6/6/2019 but now they are saying you haven't recharged you recharge it... I have shared the screenshot also which i have received from sun direct... But now the date is 8/7/19 it had been stopped from 6/7/19 they took 5 complaints but they have not solved my problem... What is this sir taking money and not able to provide the also... Are they providing free or what sir

Sun direct id[protected]

Transfer no = [protected]

Customer reference no =[protected]

Sir we are recharged the zee kannada pack deducted amount but still not activated.

Hello sir, not only this time,, every time after recharge we make call to the costomer call center, its take too much time to activate again, and take more & more formalities..

Very bad experience

Hi,

I would like to register a complaint regarding my sun dth connection.
Please find the details below.

Card no: [protected]

New hd box cdsn number : [protected]

Here is my complaint:

I had requested for an upgrade of my sd box to hd. So i made a request on the 2nd of july. I got an sms confirming my request.

'dear customer, your complaint sr[protected] for 'upgrade sd - hd+' has been registered with sun direct. For service assistance call [protected]'

Then i received an sms letting me know about the engineer..

'dear customer, mr. Ranjith s, engineer mob: 7*£, will visit you on 7/2/2019 07:00:00 pmfor sr[protected]'

The engineer mr. Ranjith came the next day ie the 3rd of july. He removed the old sd box along with the card and fitted with the new hd box.

New hd box cdsn number : [protected]

He also charged extra rs.250 for some booster near the antenna. I agreed for that and payed him 1100rs for the upgrade. He said that the connection will be active in 30 mins and asked me not to switch off the tv. The tv displayed an error e017 - sector not found.

He took the old sd box along with the card and remote and left.

Then i received a series of sms.

'topup done for rs.499 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'topup done for rs.699 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'dear customer, upgrade hevc for unlimited months has been activated successfully on your account from 3/7/2019. Please ensure your set top box is on. Happy viewing. For assistance contact [protected] / [protected]'

I don't know what these sms means. Anyways i waited for the entire day and still the tv was displaying the error e017

I called up the engineer next day and asked him the status. He gave me some [censored] that he has mailed the head office and requested them and it would take 30 for minutes. This was on the 4th of july. I again waited for the entire day and still my account was not activated or working. I called up the customer care of sun dth and they said they can't help me since the new hd box is not activated. To my surprise i never expected this kind of a reply from sun customer care. I called up the engineer and asked him. He again said he has sent a mail to the head office. (God know which head office). Today is 6th july and still my box is not activated. The engineer never picks my call and ignores it. I again called the customer care today. The madam behind the call says she can't do anything and asked me to contact the engineer. But the engineer never picks up the call.

Now what am i supposed to do. Just ignore and move on with my life and think that sun dth have robbed my money and don't care about it's customer. It might be one of the case and rare. But i don't care. I need my money back and my old sd box to be installed. It is a very disappointing situation. But this is for sure. Once my balance is finished i am moving to a different dth provider or a better dth provider.

And know i now that i might get a reply from you saying that we can't do anything and i need to contact the engineer. I know as you are an employee of the company and you are bound to say that how can a company say that they can't do anything even though the customer uses their services. Really disappointing.

Thank you for you patience.

Dear sir during last one & half months i was out of city during that period my relatives committed mistakes unknowingly for that i feel guiltyi completely assure you these will not going to repeat in future i will work sincerely as for your given instructions
Sir my id code was blocked for last one & half month time period so i am unable to login and unable to provide services to my customers i contacted on phone & mail with my csm & with customer suppport team and technical support team they also replied unble to slove these issue i tried so many times but now they are not answering my e-mails and phone calls so i am messaging you. Sir kindly with your due concern please re-open my blocked id code number rtlr-198358 as soon as possible. Sir if these issue is not going to solve in further future please kindly refund the balance amount of above 60000 in words above sixty thousand rupees remianing in my blocked id code number rtlr-198358. Sir kindly respond to these message as soon as possible please sir.
Yours faithfully name: chityala venkatesh
Id. Code: rtlr-198358
Mobile no:[protected]

Such a worst dth i never seen, i have taken pack for 1 year, in middle they changed to some other plan with out notice and plan decreased to 8 months and asking for recharge again. Sick with this dth. Don't go for such and irresponsible dth. Even i complained to customer care team on this, now it's not to talk about them and those people are sleepy.

My smart card no [protected]
I am using sun direct since last two years. Your engineer has installed the system. Now due to signal loss the service engineer asking me to shift the antenna for that i have to pay money for cable and labor charge.

I contacted with the servicing center at trivandrum on mob no [protected] and she too insisting for money. We are paying monthly subscription for an uninterrupted signal which is the duty of the company. If you are asking for money for it i am compelled to disconnect this service.