Sun Direct Complaints & Reviews

Sir,
We have paid for telugu channels package. But recently our z telugu package is deactivated. Your customer care no. S are not responding eventhough we have called so many times. We have sent e mail also. But they all are waste. Our smartcard no. Is [protected]. So please activate z telugu package.
Thanking you.
R. V. K. Deekshitulu.
Simhachalam.
Dt.24.03.2019....

I have done payment of rs-2459 (Malayalam dpo2 package basic subscription for 1 year) from my sundirect app via their upi mode through my phonepe account.
Amount is credited to upi id citruspay@axisbank.

Amount debited from my bank account, but recharge not done... I contacted phonepe they said, recharge is sucessful from their end.
My sundirect id number is [protected].
Kindly pls look in to this....

I have recharged a subscription pack of sundirect ₹230 & ₹200 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as...

Hi

I did recharge but not getting channels what i want.. Tried calling customer care many times.. Number itself not working.. If it rings no one receive and have to be on hold for long time.. Around 30 minutes.. No one answered my call..
I can feel sun direct is cheating me and looting my money..
I am not able to add the required channels as well.. My sun nxt is also stopped working..
I will wait for few...

My smart card number is [protected]. my actual validity date is till 30/09/2019. but I got mobile message from sun direct regarding validity date is 21/06/2019. I want to know why sun direct reduced my validity date. I took one year validity connection from sun direct. so many channels also blocked. worst service from sun direct. customer contact number also not working. every time automatically call disconnected when I call to sun direct.br...

Changing my name as JOBISH GEORGE
consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Sign InSign in
© 2019 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

Satellite, Cable DTH TVSun Direct Change my name...

Dear Team,

This is a very Ridiculous Service from Sun Direct, I have taken an online connection for which the payment is deducted on time the installation team came and gave connection but asked for ON (Activation PIN) Number which is to be provided by Customer care as they told.

Called Repeatedly to customer care but surprisingly none of the Customer care Executive is aware of ON Number .

Technical...

I am P. koteswar Reddy, I have Sunderect with reference number [protected], I received massages daily for offer 333rs is 90 days validity, I confirmed with customer care for the same, I recharge done 01/02/2019, but.channels stopped on13/03/2019, why channel stopped I don't know, I called to customer care so many times, one time she told validity completed, another time not responded, I struggle with customer care, please tell me why channelare...

I have reached 330 rs kannada dpo pack 3 on 13/03/2019. From yesterday evening i mean 20/03/2019. So many channels are not coming that one without any intimation, if i contact customer care what a rude care services, they took the request and telling service boy will come and it will charge of 150 rs for service, my question even after paying packs and almost 1 day channels are not coming, who is going to pay for this. So i have decided put...

I have recharged sundirect tamil dpopack3 on 15th march 19 but still the channels are to be activated despite complaining many times to the customer care, most of the times the customer care number is on hold for hours together, even after getting the complaint registered, it is not yet to resolved, sun direct customer care is the worst one i have had come across, you can check by calling their customer care number for verification also....

Card number : [protected]R
Name : Gopi
We have subscribed for an HD pack that amounts Rs.460 in the month of March. The pack was normal for few days after which many channels are not coming for many days in particular HD channels. The service provided is entirely different from what was subscribed. Sun direct's customer service is too bad and not up to the mark. None of the customer care numbers given by you is active. We are...

Trai has announced that we have the option to select the required channels, but it is not the case happening now. Most providers select the channels and give to customers. Why should i receive oria, bengali channels and not getting hindi channels? Earlier for 330 we used to get all hindi english and sports channels. Now the channels are reduced. Either trai should withdraw its decision and go back to old system or we should get the option...

Respected sir,
I got sun direct new connection on jan 2019 for 1 year subscription pack so it will expired on jan 2020. now i recevied message through sun direct your connection is expire on aug 2019, and some channels are blocked so please solve this problem sir, , , , , so many times i cal to customer care number but they did;t pick the call...and no respose sir...my sundirect id number CSDN:16694470.

i already complaint...

I recharged for 1 year hd subscription plan for all channels on 10th july 2018.

Due trai regulation my plan is changed to the so called best fit plan in the mid of february.

Now most of the channels are needed to be recharged specifically all the hd channels.

I cant reach the customer care regarding this and even its advised by trai's, i need compensation like refund or adding the channels regarding...

I have subscribed zee telugu prime pack hd, by subscription i have to get both hd and sd channels but i was getting only hd channels. I was trying to contact customer service past two days but unable to reach sundirect service. Worst customer service, please take an action. Every customer facing many problems after trai rules comes into action but if customer care not available how problems can be solved?...

My DTH smart card number is [protected].I have activated sun direct one year plan on 28/10/2018 which expires on 28/10/2019..but due to New rule By TRAI .the plan has been migrated to the best fit plan and revised validity also 28/10/2019..but now suddenly the recharge due date shows as 05/04/2019 not 28/10/2019.. Contacted the sun direct customer care but they didn't solve the issue. And they are saying that I have recharge latest by 5th...

Initially subscription for tamil value pack was done for 6months which was due to end on may.
Now i could see the subscription pack was changed (Due to trai regulation) without consent and some channels are not viewable.
No one from sun direct customer care is reachable for handling this issue.
As per the trai regulation user should be allowed to select the channels, when the plan is getting changed, which was not the...

We have an validity upto april 20th 2019 but sundirect team was disconnected the dish before 45 days of validity. We called them 50 times and informed the issue but they never bother about the complaint. We raised ticket on the same issue and it is still open but they never tried to contact us or to solve the problem. Please take an action against them. Thank you!!...

I had recharged 31 jan 2019, with tamil world mega package with rs. 3250/- for 6 months. When they changed revised package automatically it has been set to hd kannada package dpo 2 which less value for what i paid.

I wanted to get it changed to hd tamil dpo 3

Please help to resolve, unable to reach sun dth customer care.
[protected]@gmail.com...

I bought sundirect connection on[protected] and at that time they charge me 3090 for the connection and three month subscription of mega hd pack. On 5-03-19 my service was stoped and when i contacted the customer service they it's coz of trai.

As per the pack which i bought it clearly say that i should get 3 months of subscription.. Called customer service they don't understand the issue and there was no service for 3 days......