Sun Direct Complaints & Reviews

Dear sir/madame :
My name chandrasegar, on April 8 i reachage my sun direct account for six months for my parents and I also need only Tamil channels ... I tried But I cannot so here by I send my smart card no [protected], and my reacharge my account rupees 2069, but At same time I tried for one month that is rupees 199 and that was immediately done, but still the recharge has not done for the big amount and also it was debited in my SBI account .
Please do the needful things
Thank you
Chandrasegar

Hi,
My smartcard num - [protected]. Mob [protected].
Have reacharged and paid for fyi tv18 hd and jeet primehd 20days before.. These channels still not yet active. Have been trying to contact customer care the number will not work, have sent customercare email but no reply.. When i tried to chat thru online live chat with sundirect reps.. It had eated my time daily 1hr from past 20days.

Finally they are saying it didnt refreshed... Also if they gong to activate or refreshed now.. All these 20days time i will not get accumulated... And also they saying i was not given complaint frm past 20days... If they are not rechable or not rspond.. How can we contact or solve the isshes??.. Really pathetic situation.

Hi,

My name is megala. I have sun direct connection 1-year validity with the correct address and mobile no. But my mobile no has been added another connection (Customer id: [protected]). Several times i have a complaint to customer care remove my mobile no, still no response. Every month i receive customer care call and message for recharge. So please remove my mobile no that wrong customer id only.

I have recharged for 250 rs from my google pay account and i wanted to add tamil dpo pack 2 but it automatically activated bengali dpo pack 2 i have contacted them through costomer care, email but i have no reply from them. What shouldi do now??? Hope you will take serious action to this!!! My smart card number[protected]
Mobile number [protected]

Hi I'm pabbith my registered Mobile number is [protected] my sundirect card number is [protected]R. My little brother done two recharges mistakenly on 24/03/2019 and 27/03/2019 of amount 1059 and 1059 respectively I filled a complaint for refund amount of 1059 done on 24/03/2019 . sundirect officials deactivated my pack but my money was not refunded .And I'm filling another complaint on recharge that done on 27/03/2019, for refund.my transaction ID is[protected] This recharge is done in sun Direct official app please refund my two transaction money

Dear Sir/Madam
I am residing in Chennai ([protected]) and we are using your SUN DTH network for the past 6 years. Again I am facing problem with set top box which changed by giving complaint to H.O. The problem is while we watching TV suddenly the picture is going off and again it starts automatically from the info channel. I booked a complaint on 8th of this month and they have given me complaint no 1-[protected] they said that it would be cleared within 48 hrs, but till today they didn’t do anything and again I called and asked they said the complaint is kept open today they will clear it but nobody has come. Previously one who installed I called them and there that lady said today I will send by evening (on that day) but no response at all. Can you tell me the warranty period for the replacement the person who installed they said I month only and in call center they said 4 months so need have to pay for the replacement if it is under warranty. I told them just 2 months passed according to on that day. Which is truth I month or 4 months. Any how the service is very worst and this is the second time I am mailing you. Take action . Thanking you Ragunathan

1. I am a sun dth customer (Smart card number-xxxxxx62001) who paid my sun dth subscription before sun dth migration on[protected] rs 3600 (And after migration[protected] rs 154). Please see the screenshot of my account online (Attachment) which shows the current subscription ends only in august and also the account has a credit balance of rs. 1207.19.
But on april 5, 2019, sun dth called and informed that the subscription ends as of april 6th.

We did not receive any broadcast from yesterday (April 6th). When the subscription is paid well in advance and the account has a credit balance, why our broadcast has stopped? I called and talked to your technical service team vignesh, vivek and another ([protected]) and they did three levels of online programming but still we are not getting any broadcast. Could you please fix this issue and start the telecast asap?

Also there is spelling mistake in my name on sun dth account. Could you please correct it by replacing the y with an i?

Respected sir,
I got sun direct new connection on jan 2019 for 1 year subscription pack so it will expired on jan 2020. Now i recevied message through sun direct your connection is expire on aug 2019, and some channels are blocked so please solve this problem sir,,,,, so many times i cal to customer care number but they did;t pick the call... And no respose sir... My sundirect id number csdn:16694470.

1. Every now and then i get a stop service message. Called many times to fix this but no success yet. (Will you pay me back for the days i am not able to view; for this the response, i got from ms shameena floor supervisor is we can not give and we did whatever we can; nothing else we can do. You have to wait thats all.)
2. Its very difficult to get connected with call center. And even if gets connected its being disconnected by the agents when they run out of answers and solutions.
3. Looks like employees you have there dosen't carry any knowledge of issues and solutions apart from saying sorry.
4. Never got any permanent solutions for my issues.

Sir,
Angidi kanakaiah
Registered mobile no:[protected]
I have recharged my sundirect telugu dpo pack 1 for 3 months with 591/_ through online by debit card. But the channels are not activated. I called to three or four customer care no's, but it is saying all lines are busy. I tried for many times. Please try to understand my problem and you are requested to activate our recharge as soon as possible

Sun direct has two customer care support numbers but never gets connected.

To speak with customer care representative, provided two numbers has huge waiting list and some time never connects, frustrating for customers and loosing of customers for sundirect.

Please provide additional facilities to accommodate the customer requests, need to wait 30 mins at least to connect your customer care support.

Hi,

Sun direct smartcard no.- [protected]
Error - e118-4 reserved smartcard return code.

I am facing error in my set top box. I am complaining from 5-6 months.
I called customer care, every time they are telling clean smart card and reinsert again. How pathetic it is. They all are very well known about this error but still same reply.
If we registered a complaint one illiterate technician comes and without touching anything or troubleshooting simply says every time my set top is faulty and need to replace. What is this? At same time thousands of people's complaining the same, means all set top boxes are faulty at one moment.

I don't know why such a company making fool of their customer. This is only company transmission signal or frequency synchronization fault and they are forcing to customer for paying unnecessary charge for changing set top box. Why should customer have to bear this cost? Still i am waiting for any strict action of @sun direct.

Hi I'm pabbith my registered Mobile number is [protected] my smart card number is [protected]R I have done a recharge on 24/03/2019 an amount of 1059 mistakenly and I registered a complaint for refund on 30/03/2019 then sundirect deactivated the 1059 pack according to my complaint but the money is not credited my transaction ID is[protected] please refund my money

Our amount not credited into the account...We complained many times to citrus solutions but they are not taking any action why you are not taking any action we have recharged through Sundirect app in the citrus solutions mode of payment for 225 rupees I said many times for you but you are not at all taking any action this is 3rd or 4th time I am requesting you for my amount how many time should I request you for my amount it's my amount why should I request you citrus solution is the worst mode of transactions ever and their calling and saying that the issue is refunded the amount but amount is not refunded always saying lies about that you thinking about us

I have asked to activate the zee tamil package u added zee telugu sd bouquet something
No response from customer care
Busy busy and when talking 30sec hold again recharge
It's ur mistakes wrongly adding the channels
And disconnecting the calls worst customer service
Why not answering the calls we are also a customer pls pick the phone and talk with me

Sir i had new camcard connection with smart no [protected] on 29th march 2019 at 7.30 pm onwords your techinition says 24 hours for activities but three days gone no activities i made phone call to your techinition no.[protected] it's ringing
But no answering from last three days who is the responsibility this mistake please activate my card as early as possible otherwise refund my amount and took away your equipment
My phone no.[protected]

I have made a recharge of 1 year subscription setup box number [protected]
In the app of sun direct amount is deducted from my account i have been calling to the customer care but no one is reponding its one of the waste app and useless service..
I dnt know to how to take the money from sun direct

Hello sir..
There is no response from the sun direct that
I i have made a recharge of 2859. Thourgh sundirect mobile app..
Telugu dpo 2 package..

Still recharge confirmation not yet come
I request you to look at it..

Citrus solutions pvt ltd has requested rs.2859.00 from you through upi. Donate directly for crpf martyrs via bhim. Send money to [protected]@sbi and help towards a noble cause.

Shivappa prabhavathi
[protected]

I have made a topup in my balance so that i can activate new plan, but i could not do it. From today morning 8 am to 8 pm i try to contact the customer care but line has been continuously diconnected including miss call alert, toll free and nodal officer. Think that utter failure in customer service. But i have received so many reminders from sundirect to recharge but there is no customer services.

Better door dharsan shall start dish tv we can join them,

I have renewed my sun direct account.. And the amount was also paid. But the channels are not telecasting.. Calling to a customer care they are not responding..

Every time these customer care not responding... Even i also wrote a complaint in their website.. It also no response...
Now my money was also wasted..
In their website they are given the option chat with us... But it every time shows error..

I m totally fed up due to no respone...

Hi, i sun direct tv customer, i requested to customer care person to add on happy india pack 31 on 27 march 2019, but they were added different pack happy india sports 39. Then i immediately called to customer care but they can't resolve this problem. I requested to you please resolve my problem. I communicate sun direct customer care person 27 march 2019, 28 march 2019 and 29 march 2019.

Regards
Sathish