Sun Direct Complaints & Reviews

Dear worst service people,

This is the 3rd time i receive worst customer service from the world class sun direct dth team.

[protected]
Jagan

Initially i requst them to change the user name from pravin (Sun direct distiputer name). They never done in 3 years.

Last month they have changed a plan from good to worstest plan there most valuable channels missing.
Last month no channel visible for 48 hours.
Made complaint and solved.

Today i request to activate a free channel puthiya thalaimurai. They activate it. But after some minutes they cut all channels as penalty.
As enquired they need to process and wait for some time to activate. After 1 hour again i called customer care they ask me to wait for 2 hours. After 2 hours they told that it is your fault. It will solved by engineer only. You need to pay 150.

It is clear that this fraud people wants 150 for activate a free channel.

Last time, we can not get customer care for 1 full day.

I request trai to look into this issue. Trai need not work with dth. It needs to be with customer.

For this puthiyathalaimurai they told that for last month only it is free channel.

Regulate sundirect. Save people.

S. Jagan
[protected]

Sir,
We have paid for telugu channels package. But recently our z telugu package is deactivated. Your customer care no. S are not responding eventhough we have called so many times. We have sent e mail also. But they all are waste. Our smartcard no. Is [protected]. So please activate z telugu package.
Thanking you.
R. V. K. Deekshitulu.
Simhachalam.
Dt.24.03.2019.

I have done payment of rs-2459 (Malayalam dpo2 package basic subscription for 1 year) from my sundirect app via their upi mode through my phonepe account.
Amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done... I contacted phonepe they said, recharge is sucessful from their end.
My sundirect id number is [protected].
Kindly pls look in to this....

I have recharged a subscription pack of sundirect ₹230 & ₹200 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as

Hi

I did recharge but not getting channels what i want.. Tried calling customer care many times.. Number itself not working.. If it rings no one receive and have to be on hold for long time.. Around 30 minutes.. No one answered my call..
I can feel sun direct is cheating me and looting my money..
I am not able to add the required channels as well.. My sun nxt is also stopped working..
I will wait for few more days.. If nothing happens.. Will change service provider.. Very pathetic service..

My smart card number is [protected]. my actual validity date is till 30/09/2019. but I got mobile message from sun direct regarding validity date is 21/06/2019. I want to know why sun direct reduced my validity date. I took one year validity connection from sun direct. so many channels also blocked. worst service from sun direct. customer contact number also not working. every time automatically call disconnected when I call to sun direct.
I want reply as soon as possible from your end.

Changing my name as JOBISH GEORGE
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Sun Direct HD — Change my name

Jobish george
Kurichi
Kottayam

Dear Sir:-
Smart card number: [protected]
My name is JOBISHfrom SAJI i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name. Can u change my name please.

Thanks
Jobish

Dear Team,

This is a very Ridiculous Service from Sun Direct, I have taken an online connection for which the payment is deducted on time the installation team came and gave connection but asked for ON (Activation PIN) Number which is to be provided by Customer care as they told.

Called Repeatedly to customer care but surprisingly none of the Customer care Executive is aware of ON Number .

Technical Team says to call customer care and customer care gives the agencies number but no solution is provided so far.

I am P. koteswar Reddy, I have Sunderect with reference number [protected], I received massages daily for offer 333rs is 90 days validity, I confirmed with customer care for the same, I recharge done 01/02/2019, but.channels stopped on13/03/2019, why channel stopped I don't know, I called to customer care so many times, one time she told validity completed, another time not responded, I struggle with customer care, please tell me why channelare stopped, Ihave validity 90 days (30/04/2019) with existing plan, how to stop the between without intimation.please resolve the problem

P. Koteswar Reddy
[protected]

I have reached 330 rs kannada dpo pack 3 on 13/03/2019. From yesterday evening i mean 20/03/2019. So many channels are not coming that one without any intimation, if i contact customer care what a rude care services, they took the request and telling service boy will come and it will charge of 150 rs for service, my question even after paying packs and almost 1 day channels are not coming, who is going to pay for this. So i have decided put a case on your bad services in court. We don't know how many people are facing this issue.

I have recharged sundirect tamil dpopack3 on 15th march 19 but still the channels are to be activated despite complaining many times to the customer care, most of the times the customer care number is on hold for hours together, even after getting the complaint registered, it is not yet to resolved, sun direct customer care is the worst one i have had come across, you can check by calling their customer care number for verification also. Unless the channels that has been subscribed, the recharge date should also be extended accordingly, else this will be brought day light loot by the sun direct, no one is ready to listen and solve

Card number : [protected]R
Name : Gopi
We have subscribed for an HD pack that amounts Rs.460 in the month of March. The pack was normal for few days after which many channels are not coming for many days in particular HD channels. The service provided is entirely different from what was subscribed. Sun direct's customer service is too bad and not up to the mark. None of the customer care numbers given by you is active. We are very much disappointed and unsatisfied with your service. We have recommended sun direct for our neighborhoods and now they turn up their faces due to your bad service and so we hesitate to recommend sun direct for our neighborhoods since its highly troublesome. Do respond properly.

Trai has announced that we have the option to select the required channels, but it is not the case happening now. Most providers select the channels and give to customers. Why should i receive oria, bengali channels and not getting hindi channels? Earlier for 330 we used to get all hindi english and sports channels. Now the channels are reduced. Either trai should withdraw its decision and go back to old system or we should get the option to select channels.

Respected sir,
I got sun direct new connection on jan 2019 for 1 year subscription pack so it will expired on jan 2020. now i recevied message through sun direct your connection is expire on aug 2019, and some channels are blocked so please solve this problem sir, , , , , so many times i cal to customer care number but they did;t pick the call...and no respose sir...my sundirect id number CSDN:16694470.

i already complaint filed same problem no one to response...to me...

I recharged for 1 year hd subscription plan for all channels on 10th july 2018.

Due trai regulation my plan is changed to the so called best fit plan in the mid of february.

Now most of the channels are needed to be recharged specifically all the hd channels.

I cant reach the customer care regarding this and even its advised by trai's, i need compensation like refund or adding the channels regarding this.

I have subscribed zee telugu prime pack hd, by subscription i have to get both hd and sd channels but i was getting only hd channels. I was trying to contact customer service past two days but unable to reach sundirect service. Worst customer service, please take an action. Every customer facing many problems after trai rules comes into action but if customer care not available how problems can be solved?

My DTH smart card number is [protected].I have activated sun direct one year plan on 28/10/2018 which expires on 28/10/2019..but due to New rule By TRAI .the plan has been migrated to the best fit plan and revised validity also 28/10/2019..but now suddenly the recharge due date shows as 05/04/2019 not 28/10/2019.. Contacted the sun direct customer care but they didn't solve the issue. And they are saying that I have recharge latest by 5th...

Initially subscription for tamil value pack was done for 6months which was due to end on may.
Now i could see the subscription pack was changed (Due to trai regulation) without consent and some channels are not viewable.
No one from sun direct customer care is reachable for handling this issue.
As per the trai regulation user should be allowed to select the channels, when the plan is getting changed, which was not the case now. I have to pay now extra to view some channels for which i have already paid them.

We have an validity upto april 20th 2019 but sundirect team was disconnected the dish before 45 days of validity. We called them 50 times and informed the issue but they never bother about the complaint. We raised ticket on the same issue and it is still open but they never tried to contact us or to solve the problem. Please take an action against them. Thank you!!

I had recharged 31 jan 2019, with tamil world mega package with rs. 3250/- for 6 months. When they changed revised package automatically it has been set to hd kannada package dpo 2 which less value for what i paid.

I wanted to get it changed to hd tamil dpo 3

Please help to resolve, unable to reach sun dth customer care.
[protected]@gmail.com