Sun Direct Complaints & Reviews

My smart card no [protected]
I am using sun direct since last two years. Your engineer has installed the system. Now due to signal loss the service engineer asking me to shift the antenna for that i have to pay money for cable and labor charge.

I contacted with the servicing center at trivandrum on mob no [protected] and she too insisting for money. We are paying monthly subscription for an uninterrupted signal which is the duty of the company. If you are asking for money for it i am compelled to disconnect this service.

One of the worst customer service, i never seen like this till now, please provide proper training to your customer service executives before placed to work, and also worst materials for making antena, set of box, please improve their quality,
And one thing defenetly i am going to remove sundirect dish from home after the current pack ending time, sorry to say the above things but you should improve this kind of things

My sun direct no. [protected], is not working since a week the concern person whose mobile no is [protected] came inspected an a set top boxed to be changed but still when i call him he says out of stock. I have just installed this 2 months back, i am totally not happy by your service where i have to go to my neighbors house to watch world cup.

Kindly do the needfull as soon as possible.

Thanks,
Solomon samson d c,
[protected],

Sundirect :[protected], mudfort, secunderabad. Recharged rs.759.00 on. 22/6/19 4 days before expiry date. Signal non receipt complaint lodged on line on 30/6/2019 with sr[protected]. Reply msg received with “service engineer name mr srinath reddy mob:[protected] immediately.” he has demanded rs.150/- towards service charge. Since i have already paid rs.759/- for providing three months service, i objected and raised a complaint to customer care as well as [protected]@sundirect.in.

Request expedite restoration of services or return my amount rs.759/- for not providing services in order to shift to the new service provider in the absence of your services.

Hi...
I topped up with rs. 329/- by changing the plan dpo1 (Telugu) to
Dpo3 (Telugu) today at 7 am; cdsn no. [protected]/cr-id: cr-1374506 & the transaction id is 3677965.
It may be due to some error instead of dpo3 (Telugu) pack, tamil might have been selected. Therefore, kindly see in to the matter and see that the recharge is changed to dpo3 (Telugu).
Thank you,
Chandrasekharam

I recharge 230 rupees of tamil dpo2 pack after 2 years of gap and tv screen was showing error 100. I complaint about that in sun direct customer care. They told 'your complaint was register and within 48 hours you can get call'. After 3 days of complaint registration no one call me. I am so unhappy with sun direct network. My card no is [protected]

Dear sir/madam
My name is Thirumalasetty Naveen Kumar
My smart card number [protected]..
Iam customer of sun direct last one year..I have recharge to one year plan 3, 210/- on December/15/2018..but I received from your sun direct message today is last day...I called customer care in sun direct but he says March 2019 government was changed recharge rules then your package was end..once you're thinking these is correct service to customer..I have recharged in December 2018 but government change the rules March 2019..who is responsible I have pay in 12 months but your service is only 6 months.iam not satisfied your service please solve the problem..and give me 12 months validity.. please resolve the my problem..
Thanking you sir..

Regards
T.Naveenkumar
[protected]

Sir i'm the customer of sundirect dth, i want bharath today channel, whenever i complaint on this issue company customer care simply said that we will register request from ur side, i requested four months back but there is no response till today, i'm ready to pay extra money for that channel and i want that channel so please take any action on that company

Cdsn number [protected]. Since installation more than a month ago, i have had to complain about not receiving subscribed channels around 10 times. Each time a technician attends to the problem after two days, it works for two days and then again become defective. There appears to be a basic technical issue that sun direct is hiding from the customer. Unfortunate that i selected this dtv. Will change over soon and advice others to do so if there is no improvement.

If we need to recharge through a-la-carte, its a two step process.
First we need to add some amount and then do the recharge.

When ever the amount is added they charge a gst amount. And again gst will be charged when i am actually charging a channel with the amount added.

So if want a add a channel though ala carte i need to pay the gst twice.
A direct charge option is not given.

This has happened 3-4 times

The recharge was done through sd app for an existing pack at inr 2449/- by mistake as the actual amount details was not displayed in the payment page where the debit card details were to be entered.

I request the authority concerned to kindly reverse the transaction as the particulars and info provided was not clear during payment.

Cdsn no.: [protected]
Registered name: bhaskar reddy
Phone: [protected]...

Dear Sir,
this my 4th complaint below is my old complaints which i posted .this time again i got answer need my phone number to speak this will happen or not as per tari rule I want 135 rs + telugu channels only i dont want addition channels and ther are charging me for that stating that some pack of 212rs my Ph No : [protected] .

Dear Sir,

Below is sun direct response for me after two complaints . but last recharge too i paid for unwanted channels .got call but no response stating that it is forward to concern team when will my issue will be resolved ( SEE 135 + i have to pay for only channels i need as per trai rules if not resolved to whom I have to approach to file complaint ) please say .

Sun Direct Customer Care's response, Jun 05, 2019

Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

Dear sir belove is my first complaint about sun direct see they are saying that it is resolved but thy resloved stating me to provide sun direct smart card number r ph number. There is no reply option and i cant reply to them and it is noreply email id say them not to act smart pls reslove my issue my num is [protected] my smart card no is : [protected]
1 review
Bhavanipuram, vijayawada (Urban), andhra pradesh, india
Rswamy75 on apr 17, 2019 submit a complaint
I want to opt my channels as per my wish in sun direct. But the are providing some packages in that package we are getting tamil channels too i need only telugu chanels only instead they are giving some package as per their choice and charging the amount. Your rule says that the facility should be provided from april1, 2019. Even i spoke sun direct customer care too they say we have to recharge packages which include tamil channels which is waste of money for us. My smart card no is : [protected] r my ph no : is [protected]

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that trai is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that trai will do something regarding this.

Complaint marked as resolved
May 20, 2019
Complaint status
[apr 18, 2019]
Sun direct customer support has been notified about the posted complaint.
Verified support
Sun direct customer care's response, apr 19, 2019

Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards sun direct
Customer care
Complaint comments

Dear Sir,

Below is sun direct response for me after two complaints . but last recharge too i paid for unwanted channels .got call but no response stating that it is forward to concern team when will my issue will be resolved ( SEE 135 + i have to pay for only channels i need as per trai rules if not resolved to whom I have to approach to file complaint ) please say .

Sun Direct Customer Care's response, Jun 05, 2019

Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care

Dear sir belove is my first complaint about sun direct see they are saying that it is resolved but thy resloved stating me to provide sun direct smart card number r ph number. There is no reply option and i cant reply to them and it is noreply email id say them not to act smart pls reslove my issue my num is [protected] my smart card no is : [protected]
1 review
Bhavanipuram, vijayawada (Urban), andhra pradesh, india
Rswamy75 on apr 17, 2019 submit a complaint
I want to opt my channels as per my wish in sun direct. But the are providing some packages in that package we are getting tamil channels too i need only telugu chanels only instead they are giving some package as per their choice and charging the amount. Your rule says that the facility should be provided from april1, 2019. Even i spoke sun direct customer care too they say we have to recharge packages which include tamil channels which is waste of money for us. My smart card no is : [protected] r my ph no : is [protected]

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that trai is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that trai will do something regarding this.

Complaint marked as resolved
May 20, 2019
Complaint status
[apr 18, 2019]
Sun direct customer support has been notified about the posted complaint.
Verified support
Sun direct customer care's response, apr 19, 2019

Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards sun direct
Customer care
Complaint comments

My Smart Card Number is [protected] and my mobile number is [[protected]]. Actually I was recharged with Rs 212 on 7th June 2019 through Sundirect website with UPI (Googlepay). But Still I did not get the activation of my account and amount got deducted from my bank.

Called multiple times to customer care to convey same thing with transaction id. When I called to customer care they were created complaints behalf of me and these are the complaint ids (SR[protected], SR[protected], SR[protected] and SR[protected].
I got the same response from SUNDIRECT through text message and it contains "your complaint [number] is resolved as AMOUNT NOT CREDITED to your satisfaction." for all above complaints.
One of your customer care member asked me to send my bank statement.

Vittal alnavar
[protected]

Sir
We using HD sun direct DTH, when we are going to start the TV, it has been started show as CA - no valid sector found, please see attached photo image, address and my phone number entered detail in below rectify and solve the problem as soon as possible

Vittal Alnavar
At post Budarakatti
Tq Bailhongal
Dist belagaum
591104

I am user of sun dth ([protected]) for the past 7 years and also I am using sun NXT app from it's introduction because it's included plan on one year sun dth subscription. But after changing the dth scheme by train . I am not able to access sun NXT app through I am recharged for a one year subscription. I am complaint this issue to sun network for the past one and half month. Lot of mail and phone calls are getting from those people. But still my complaint is not cleared and I am not able to use that app. Pls clear that issue as soon as possible.

Yesterday I have recharged a pack of sun direct through sundirect app and paid money through phonepe, money has been deducted from my account but recharge is not done.When I contacted customer service, they said that money has not credited into their account.And they said to wait for 24 hours, but still now I can't find any resolution to the problem.Even the customer care number is not working.

I have recharged few Tamil channels, HD channels for one month, but those channels are not accessible for me. The recharge was done on[protected] one month pack ) but the expiry date for that is[protected] . Recharge was selective but DPO 1 package is activated. I tried calling the service centre its never available. One month comprises of 30/31 days and not just 16 days .
kindly look into the issue and solve it as soon as possible I would like to either receive a refund because chosen channels are not being telecasted and its not for a full month.
I would like to receive a proper explanation for this act.
card no : [protected]

I use Sun direct DTH SD service. Recently I got an error message says that "Smart card failure". I called the customer care and they created the complaint (SR[protected] and assigned the technician. The technician has called and enquired about the issue and he said it is required to change the complete setup box even if the smart card doesn't works. There is no smart card stock available though he forced me to change the setup box. But I denied and asked for the smart card. Technician has closed the request without providing the solution. Later I got call from Customer care asking for the feedback and I informed the case. They said will create one more complaint. But they didn't do that.
Later I called customer care for the support and requested to assign a different technician to resolve this, rather than the previously assigned technician those who resolve the complaint by not even checking the equipment. But the same technician has assigned again.
He called me and repeated the same words even without checking the equipment. I denied again his service.
My question is why sun direct cannot provide the Smart card after they sell the product to customer. They claim that they stop manufacturing smart card type set up box, so they cannot provide the Smart card.
As a service provider they should provide the after service and spare parts.
If not this is violation of consumer rights.
I Request to create a formal complaint on this and provide the refunding for that days the service was not available and for the time I lost to follow up this case.

I had ordered online and paid online for the new connection since the portal said same day connection but than, nearby dealer called and claimed that he does not have stock since ordered online and only they will give same day if ordered through them, and need to wait for two to three days. Even the Engineer delayed the installation in-spite of waiting for 3 days.So since I did not get the connection on the expected dates I need cancellation and refund of the money and also take disciplinary action against the dealer nearby (M/s. Manaswini Enterprises, chandrashekar who said that only ordered through them would get the same day connection)and also Sundirect portal where they have updated wrongly.

My application number is : [protected]