Sun Direct Complaints & Reviews

Sundirect :[protected], mudfort, secunderabad. Recharged rs.759.00 on. 22/6/19 4 days before expiry date. Signal non receipt complaint lodged on line on 30/6/2019 with sr[protected]. Reply msg received with “service engineer name mr srinath reddy mob:[protected] immediately.” he has demanded rs.150/- towards service charge. Since i have already paid rs.759/- for providing three months service, i objected and raised a complaint to customer...

Hi...
I topped up with rs. 329/- by changing the plan dpo1 (Telugu) to
Dpo3 (Telugu) today at 7 am; cdsn no. [protected]/cr-id: cr-1374506 & the transaction id is 3677965.
It may be due to some error instead of dpo3 (Telugu) pack, tamil might have been selected. Therefore, kindly see in to the matter and see that the recharge is changed to dpo3 (Telugu).
Thank you,
Chandrasekharam...

I recharge 230 rupees of tamil dpo2 pack after 2 years of gap and tv screen was showing error 100. I complaint about that in sun direct customer care. They told 'your complaint was register and within 48 hours you can get call'. After 3 days of complaint registration no one call me. I am so unhappy with sun direct network. My card no is [protected]...

Dear sir/madam
My name is Thirumalasetty Naveen Kumar
My smart card number [protected]..
Iam customer of sun direct last one year..I have recharge to one year plan 3, 210/- on December/15/2018..but I received from your sun direct message today is last day...I called customer care in sun direct but he says March 2019 government was changed recharge rules then your package was end..once you're thinking these is correct...

Sir i'm the customer of sundirect dth, i want bharath today channel, whenever i complaint on this issue company customer care simply said that we will register request from ur side, i requested four months back but there is no response till today, i'm ready to pay extra money for that channel and i want that channel so please take any action on that company...

Cdsn number [protected]. Since installation more than a month ago, i have had to complain about not receiving subscribed channels around 10 times. Each time a technician attends to the problem after two days, it works for two days and then again become defective. There appears to be a basic technical issue that sun direct is hiding from the customer. Unfortunate that i selected this dtv. Will change over soon and advice others to do so if...

If we need to recharge through a-la-carte, its a two step process.
First we need to add some amount and then do the recharge.

When ever the amount is added they charge a gst amount. And again gst will be charged when i am actually charging a channel with the amount added.

So if want a add a channel though ala carte i need to pay the gst twice.
A direct charge option is not given.

This...

The recharge was done through sd app for an existing pack at inr 2449/- by mistake as the actual amount details was not displayed in the payment page where the debit card details were to be entered.

I request the authority concerned to kindly reverse the transaction as the particulars and info provided was not clear during payment.

Cdsn no.: [protected]
Registered name: bhaskar reddy
Phone: [protected]...

Dear Sir,
this my 4th complaint below is my old complaints which i posted .this time again i got answer need my phone number to speak this will happen or not as per tari rule I want 135 rs + telugu channels only i dont want addition channels and ther are charging me for that stating that some pack of 212rs my Ph No : [protected] .

Dear Sir,

Below is sun direct response for me after two complaints . but...

Dear Sir,

Below is sun direct response for me after two complaints . but last recharge too i paid for unwanted channels .got call but no response stating that it is forward to concern team when will my issue will be resolved ( SEE 135 + i have to pay for only channels i need as per trai rules if not resolved to whom I have to approach to file complaint ) please say .

Sun Direct Customer Care's response, Jun...

My Smart Card Number is [protected] and my mobile number is [[protected]]. Actually I was recharged with Rs 212 on 7th June 2019 through Sundirect website with UPI (Googlepay). But Still I did not get the activation of my account and amount got deducted from my bank.

Called multiple times to customer care to convey same thing with transaction id. When I called to customer care they were created complaints behalf of me and these...

Vittal alnavar
[protected]

Sir
We using HD sun direct DTH, when we are going to start the TV, it has been started show as CA - no valid sector found, please see attached photo image, address and my phone number entered detail in below rectify and solve the problem as soon as possible

Vittal Alnavar
At post Budarakatti
Tq Bailhongal
Dist belagaum
591104...

I am user of sun dth ([protected]) for the past 7 years and also I am using sun NXT app from it's introduction because it's included plan on one year sun dth subscription. But after changing the dth scheme by train . I am not able to access sun NXT app through I am recharged for a one year subscription. I am complaint this issue to sun network for the past one and half month. Lot of mail and phone calls are getting from those people. But...

Yesterday I have recharged a pack of sun direct through sundirect app and paid money through phonepe, money has been deducted from my account but recharge is not done.When I contacted customer service, they said that money has not credited into their account.And they said to wait for 24 hours, but still now I can't find any resolution to the problem.Even the customer care number is not working....

I have recharged few Tamil channels, HD channels for one month, but those channels are not accessible for me. The recharge was done on[protected] one month pack ) but the expiry date for that is[protected] . Recharge was selective but DPO 1 package is activated. I tried calling the service centre its never available. One month comprises of 30/31 days and not just 16 days .
kindly look into the issue and solve it as soon as possible...

I use Sun direct DTH SD service. Recently I got an error message says that "Smart card failure". I called the customer care and they created the complaint (SR[protected] and assigned the technician. The technician has called and enquired about the issue and he said it is required to change the complete setup box even if the smart card doesn't works. There is no smart card stock available though he forced me to change the setup box. But...

I had ordered online and paid online for the new connection since the portal said same day connection but than, nearby dealer called and claimed that he does not have stock since ordered online and only they will give same day if ordered through them, and need to wait for two to three days. Even the Engineer delayed the installation in-spite of waiting for 3 days.So since I did not get the connection on the expected dates I need cancellation...

We have opted for 1 yearly subscription but now in 6 months its says subscription is over.When I spoke to their customer care regarding this they did not give me any solution and they are least bothered about customer. An even one customer care executive asked me to take legal action.

These guys asked us to opt for 1 year package now not even responding properly as the connection got disconnected.

Worst service...

Hi,
The worst service by sundirect. I have recharged first with base pack and not all channels are broadcasting. Im trying to watch news channels but E52 error is showing on the screen. Im keep on trying to connect customer care om Saturday and sunday. As no one is picking the call or sometimes the call is denying automatically. This is not right service giving to the customers. And im planning to switch to another DTH. I dont want...

I recharged 322 rs using my sun Direct app amount was deducted from my bank account but my sun Direct monthly subscription was not recharged. I have given complaint to customer service 2 times but they are not doing my problem instead sending g me problem resolved sms. My Sun Direct number is [protected]R. My account number is [protected], bank of india....