Sun Direct Complaints & Reviews

I had made recharge of 659 rs thinking that it iwill continue existing Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal but it has taken Malayalam package . Could you please change the package to previous Telugu one ..."Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal"...i have tried contacting sundirect customer care services but it was nt reachable
Please consider my concern..

Today afternoon i asked customer care executive to subscribe star hindi and sony hindi pack but he subscribed both sports pack also customer care keep on holding the phone more than half an hour and even after calling 4-5 times cthey assure that channerls have been subscribed but nothing has happened also your punjab cc no not working it seems a big task to subscribe channels from sun direct very bad service at all and there is no direct complaint no where customer can talk about for the complaint

I' would like to add my channels of my choice but it is taking to me purchase undesired channels which is none of my interest to view. Please give option to purchase own channels to the customers of their choice. Please start your service based on customer centric, but not for own. Hence i'm giving this service score is 3 /10. I am unhappy with the service and offers giving.

Today morning I call to customer care and enquired about plans and I asked some channel they said that that channel also come under this plan . But now I call to them they said that channel not come under this plan.
I have done recharge after confirming with customer care. But they saying now this not come under this plan please resolve my problem. Now I have to pay extra money for that channel but I didn’t have budget for extra . Please resolve my problem.

They have not responded fir the last 3 days and their customer care number is always incorrect but the advt 24*7 services bloody hell the worst customer service I have ever seen this is how they are providing the customer support
I want to add on two chanel packs to the dth with registered number [protected]
You can contact me at [protected]
This is not the first time every month same problem is repeating this had to be resolved as soon as possible

My c id [protected], in your website my details shown correctly. Then i have to do recharge with rs 212 telugu dpo1 pack. Where i'm going enter or select the amount i didn't show the rs 212. The others pack amounts showing by default and i have no choice to enter manually because the option was not work. So i did with rs 211 and recharge was successful. Now my problem is that pack was kannada. I need telugu pack. What should i do. Is there any choice to replace with that plan.

We are installing new sun direct connection on[protected], as per enquiry with local vendor he told that it's a package of rs.2, 200/- paid for new connection he told 6months free with zee tv but still now zeetv not activated, i don't know what's the problem every time we are calling to local vendor he respond the phone he told iam outside the office, once check with office person after that call you back, but he doesn't call me.

The executive way off talking os not nice and his name is venkat from my account the amount is debited and he is not yet givingcorrect responce i want clarification off my account and my amount i want my amount refund other wise i will take the serious instructions...and the customer care number will be not reachable when ever we call your people if not responsible for the complaint i vill give a legal notice to u directly

I have two accounts of sun direct network. First one account is not using due to set-up box problem and we taken another account in sun direct network.

Regularly/monthly we are using second account and recharging also same account.

I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

Today i done my recharge to first account instead of second account by mistake.

Confused due to not removed my first account and i have tried many time to customer care number[protected]/[protected] not reachable. Please refund my money rs.591/- (Including gst)

Kindly resolve the issue.

Regards,
Srinu,
[protected]/[protected],
Sun direct account number:[protected].

I had top up my sun direct [protected] on 10/6/19. Company offered 3 month validity for the same through amazon and sun direct kerala circle home page. On 4/8/19 i had called to customer care center of sun direct to add on channel. That time customer care executive inform me that my pack validity will expire on 10/8/19 instead of 10/09/2019 for that she told the reason i had failed to inform they after recharge.in their advertise there is no information about it. When i asked them they are telling unlogical technical problems.
Kindly take necessary action to advice sun direct company to restore the same

Halo Sundirect Team

for past 2 days I am trying to recharge my sundirect DTH. everytime the trasaction is failed. Even in sundirect website also same problem. I am unable to contact customer care. The phone is discontinuing for one ring. From 3rd of August I was not getti ng ZEE TAMIL channel. And from the very nextday the other channels are also not coming. I called so many times the Customer care and I tried to recharge but no use but there is problem it seems. No number is not working. The tollfree numbers are also not working and I am getting server unreachable. What's wrong with SUN DIRECT.

Top up made by me for rs.230 basic pack and for rs.25 for activating etv cinema maa music and puthiya thalaimurai tamil news but only puthiya thalaimurai is visible. Etv cinema and maa music not visible. Last month add on done for etv cinema and maa music done on 29.6. This month i added puthiya thalaimurai in addition to the above. On 26.7. The shopkeeper all the above three will be visible this month. Pl do the needful. Shopkeeper might have cheated me.

Hi
On[protected] evening i have signal issue i informed to sun-direct customer executive. They raise a complaint the number is sr[protected] they said i am informing to technician and it will resolve in 24 hours. After 24 hours i was continuously calling to customer service about my complaint because the technician is not coming. The executive is also not responding at that time. Again and again i try to raise a complaint then the technician was contact to me and he said unnecessary reasons and dosent come to my home to resolve the issue. After 48 hours he switch offed his mobile till now the problem is continuous nobody is there to solve from technical team and customer support team.

I have been recharging for rs.300 change plan (I. E., telugu bpo plan). And i am trying to recharge for free channels like zee telugu and ntv and other. Nd i came to know that these are free and no need to pay by a customer care representative of sun direct call center guy. And he activated for one month. After the next month free subscription channels had automatically disconnected even after recharging. And tried to reach sun direct customer care but the lines are not getting connected. My question is when u guys are informing it is free y wont you add them automatically when a customer recharge his plan. Please find the number to contact [protected]. Its really frustrating to me and not happy with sun direct service.

My smart card no is [protected] cssn: [protected]. Registered mobile no [protected]. I installed sun direct dth by paying 2300rs for economy pack with 1 yr validity on 30.09.18 so my dth mail box (See attached picture) shows plan ends on 30.09.2019.

Today i got message and call stating that my plan expires today. (26.07.19) almost 2 and half month earlier. I called customer care representative said that due to trai regulations my plan changed on feb. So they themselves migrated my connection to some new best plan 196/month. He said it is d minimum pack. So 1 ly ends early. But there r some plans 130/month n 168/month. How could 196/month plan is best when it decreasing my 2 n half month validity. I never received any message about early ending of validity. More over 196 plan english channel s such as hbo movies now etc. But it is not coming in my tv.in fact moves now blocked after february. So please take necessary action to get my promised validity back n other things. Thank you in advance.

Yesterday I call in sun direct. I tell them to activate star India Hindi value pack but they activate Telugu package then I call in the care I said them about wrong activation .then they said me please call tomorrow today pack can't change then I call today first they said you receive call in 1 hour from company tell them about your problem but I can't received any call, then I call back this time they saying same now company not pick my phone

I recharged my sundirect on 20th july the amount has been debited from my account but the channels are not activated i have been following up with sun direct for the last 5 days thru phone and email and the people haven't been helpful

Now i get a call stating the payment hasn't come through and that it will be reversed within 7 working days

I had to go through so much mental harresment with these people

The agent are also absolutely unprofessional

Hello,

On 12/11/2018 i had paid rs 3700 toward subscription of one year malayalam hd sports pack with the expiry until 11/11/2019. (Sundirect [protected])

But, i received a message that my subscription will end on 16th july.
Without any further communication, my connection was disconnected today.

This is a clear case of cheating and breach of contract from your side.
I would demand you to immediately reestablish my services and compensate me for the unjustifiable denial of service.

I have subscribed to SUN NXT App from my phone and the amount is getting auto debited from my account. I am trying to watch a movie on my device today and it says the receipt has already been used by other user. I tried to restore to my account and the app does not allow this and gives me an error.

my subscription is available till 4th August and still unable to view anything on the app.

Hello team,

My name is nishanth and owning sun direct connection and smart card number is [protected]r. I have been raising complaints on few issues. 1. I have recharged yesterday star pack tamil & telugu premium, turner and bennet coleman & co. Amount debited from my bank account upi ref id[protected] amount 154. Now the amount is not reflecting in the sun direct app. When i raised complaint the call center people called me and disconnected the call, chat has been closed asking me to contact concern team but who is that concern team and wrote email no response. At the end of the month you disconnect connection exact day of activation. I am really now frustrated for opting sun direct. All this occured in the month of july 2019.in the month of june 2019 after activating the star pack i didnt get apart from the vijay channel for 20 days i was keep writing emails without blame excuses. Please note it this issue is not resolved on 11th july 2019. I am filling law suit against you and will also ask for compensation