Sun Direct Complaints & Reviews

Dear sir,

We would like inform you that we have purchased sun dth and it is being observed that some times signal issue & some times few channels not coming with telugu dpo pack1 @ 212.

We are suffering issue from april-19 on-wards and we are calling to customer care number and we have raised numbers compalints against signal issue / dth not working but solution is not upto the mark.

Pl find the below complaint no: sr[protected]
Against sun direct no: [protected] but still issue not resolved.

Note: there is not service call report from the engineer against complaint closer.

This is sebin xavier. My sun direct connection numbser is [protected].. I have recharged sun dth pack on dec 2018 for 6 months. From april first week onwards, my connection got inactive. When i contacted customercare they have informed me that my plan got migrated as per the trai rule. But as per my understanding trai rule is to provide option to the customer to choose the required channels. But here in my case sundirect forcefully migrated me to some of their pack without my knowledge. I would like to retain the orginal pack which sundirect aggreeed to me when i have recharged on december, or else please refund my amount so that i can choose the required channels as per trai rule.

Hlo sir/madam i recharged my sundirect dth on 5th may 2019 with 212rs but they said recharge amount is not credited to their account but i have transaction i'd and upi reference id that i have recharged and this was done through sundirect app the customer care service is worst and they are not properly responding to my complaint i provide you the screen shot of recharge so please consider my request...

When i'm calling customer care they are not picking up the call... This is not fair.. They have to answer the call as early as possible but they are not doing like that... They are making customers to wait in call for a long time... So please take an ammediate action.. Actually the problem is i can't able to watch tv because of this stupid signal by sun direct (Dth) it shows that... There is no signal please contact customer care and when i'm trying to call they are not even responding for my call.. Some times they will but they will pick up the call after making me to wait for more time... This is not the way to treat the customer... If this problem is not resolved i'm going to change my dth... Please verify this request and take action against customer care who doesn't even pick the call...

Thank you

I paid six month subscription on 21/11/2018 but before validity you cut the channels 26/04/2019. Evidence is enclosed.

Last two days i called customer care it not works and also mailed to sun direct customer care but no acknowledgement and no rectification.

Kindly resume the channels or we should take legal action to them

Best regards,
N. Mariappan
[protected]

I have recharged my account with 179 rs on 30th april 2019 around 11 to 12 pm but its not topup to my account and money is detected i called and chat with sundirect great customercare stupid operators chat people tell and ask so many non-sense questions and customer care people are too great ki after taking the all # of info they cut the calls not for once i talked with 4 people as they dont have any idea whats going on account they simply cutting the calls. I am tracking with them for 4 long day still no proper response.
Waste network y dont you upgrade your software..
This is second time i am facing the recharge issue.

Hi

Fraud done by executive need to track down,

I have requested to change of set top box for card no. [protected], but after 24 hours i got call from one person called phuleshwar yadav (Sun direct executive) with mobile no. [protected], he requested to close the complaint before sending engineer to my residence,

Three time complaint raised complaint no that raised :-

Today raised again, pls track the executive first who give the false confirmation of replacement of equipments.

Third executive :- ashya

Thanks
Damodaran

I'm a subscriber with customer id [protected] who opted for sun direct kannada package paying advance subscription for one year. However the company taking undue advantage of the trai guidelines has unilaterally adjusted and appropriated the amount in my account subscribing for many unheard channels in oriya, bengali, assamese etc etc which we never think of viewing on our life time leave alone subscribing for these channels. While the personnel at customer care centre never bother to reply our calls, i'm only harassed by the company which is making me to listen for only recorded messages from umpteen numbers, thus ruing my decision to put for sun direct which operates with only a single motif of looting gullible subscribers

My sundirect smart card no [protected],
My name is m balakrishna murthy
I paid rs 650 on 30.04.2019 by third party topup and same day acvited for monthly renual as follows:
1. Zee hd hindi bouquet-zee all in-one pack hindi hd package
2. Sun - gemini movies hd, gemini music hd, gemini tv hd. (6 channels)
3. Star-telugu hd premium (19channels)
4. Etv-hd family pack (7channels)
5. Etv plus, etv life, zee cinemalu, etv cinema, etv abhiruchi, ntv.
Next day (01.05.2019) i opted for (1) gemini commidy (Ch no.159), (2) gemini life (Ch. No161) (3) telugu cinema club (Ch. No.162) (4) maa movies (Ch. No.168).
But when i was activated on 01.05.2019 four channels still running only.
Mentioned above 1 to 5 all hd packs & sd channels deacvated from 01.5.2019 10am onwards
I talk several times with custmour care for the above problem but no one not rectified.
I request you kindly verify and rectify my problem as early as possible.
Thanking you
M bala krishna murthy
Cell no.[protected]

I contacted sun direct customer care from 5 days till now there is no response. Every month i am facing same problem while recharge of dth. After recharge done also some channels or not activated... Form last five days zee channels not coming to now information i call to customer car but still there was no response... It is too bad to face such problem... Feeling uncomfortable with sun direct

Paid for one year.. And they redu sed to 9 months.. Starting that was done because of trai... So go and ask them... The customer care not responding properly... My cdsn number[protected]... I have promised to get for one year... Now redused to august... Instead of november... Please resolve as early as possible. Or i have to feel that you are fording me to go to knock the door of law.. To get my rights.

Why sundirect can't give complete freedom for selecting channels to their customers. Why it is providing all language packages in a single language selection. For example i want to select telugu channels only but sundirect provide tamil, maliyalam, kannada, gujarati ect in telugu dpo pack. Why it is not following trai rules and regulations. And trai also not taking necessary action against it.

Sundirect a dth provider can't follow trai regulations.
As per trai, the dth consumers can select free to air channels or pay channels or both in a single window. For example i can choose 100 channels of basic package including fta channels and pay channels as per trai regulations but sundirect not allowed it to select free and paid channels at a time.

I have done payment of rs. 554 (Tamil dpo1 package basic subscription 3 months package) from my sundirect app via their upi mode through my bhim app
Amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done... I contacted bhim they said recharge is sucessful from their end.
My sundirect id number is [protected]
Kindly pls look in to this.

I recharged my account with amount of 50 through the sun direct app but sun direct representatives didn't activate my account after i called those representatives but i don't content their suggestion please justify me my dth no [protected] i am viewing this dth about past 20 months i tried so many times to contact customer care of this company they don't contact properly at present my subscription pack is dpo2 but 44 rs is showing in my account this validity expire date 25/5/2019 but it's representatives asked to me another amount to activate channels
Due to this i suffered lot of please justify me in proper way i hope that you will take action against them

Even after recharging multiple times there are no channels coming
When i talk to customer care they ignorantly tell it will come after 2 hours and disconnect the call even after calling multiple times they are not bothered to resolve
Strict action has to be taken on these people and refund all my amount
Since 2 months it is the same
Its been 2 months tv is not working

Sir
I recharged rs 200 in my sun direct through sun direct apk on 21/4/2019, sun direct number [protected], still now amount not credited in my account.i transfered rs 200 in cirtus solution pvt ltds account, this name automatically genereted throgh sun direct app and i paid rs 200 through my federal bank online account. still now my sun direct not recharged.so please rectify the complaint.
Details attached as screen shot image.

Regards
Biju selvan

Dear sir:
Smart card number ([protected])
My name is naveen shetty from karanataka i have 1 sundirect hd connection. Already i will inform to sun direct customer care guy. But nobody is not change my name and address my mobile number all so. Can you change my address please. On 9/29/18 i recharge 330rs. I have to change my house i inform sun direct customer care no 1 response given still no connection till date. Kindly change my name address mobile number
Naveen shetty
Lashkar mohalla
Mysore 570001
Mobile nu [protected]
Thank you you your faithfully

Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [protected]R. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this....

Without our permission channels had been removed and activated different pack and now no one is feeling responsible for it and no one is lodging complaint. We had recharged 272 telugu dpo pack.. But in that past 2days zee telugu and zee cinemalu is not coming... What kind of pathetic service it is.. No one is ready to raise compliant. Executives have no information about the product, how to react with customer, so i need an explanation regarding this...
Sdn : [protected]