Sun Direct Complaints & Reviews

My service number id is [protected].
This month, i paid for hd telugu channels and zee channels. But i am not getting them except general channels. Please activate them. Our service provider said talk to you. Your call center not responding to my registered phone number also. Please activate. Already one week elapsed. Thank you for caring customer needs.

Hi am balathandayuthabani, am using sun direct app to recharge now. I have recharged my account with 135 rs and get 113rs. I selected the required channel and entered the correct password and i have balance more than its required. Am frustrated please help me. I tried to contact customer care there is no response for me. Am tired of waiting to pick the call so long.

I had recharge 200rs on sundirect dish but sundirect wallet was not updated please verify the transaction and refund my money or update my sundirect wallet
Already deduction of money happens more than first time please do not mistake one more time and update wallet very quickly and also notice that your servers are very slow whener we make transcation s it happens

All of sudden sundirect channels stopped working.customer care useless. Only outgoing calls no incoming so that customer will be suffering with bad service.but they don't worry. This kind of issues are happening frequently lots of complaint raised but not resolving .They arranged several technician visit but problem is not with installation.it is the network issue of sundirect which they don't resolved it. Hope at this forum it get resolved

Harish
Customer id [protected]

Sun direct dth is one of the worst. It struck in the opening ad page itself and unable to view any channels properly. Its hd set top box and if we select hd channels then it will not show the channels properly and will struck nothing can be seen after that. At the time of connection they told long term validity pack will not be affected and all channels visible. Then they changed the dpo pack without intimation and looted all the money saying nearest dpo pack. Customer response also very poor. No compensation policy also. Without providing proper service they are taking prepaid payment of huge sum. Even if the box is not functioning there is no way of compensation for lost days without any services. Felt being cheated with the product and service provided the sun network.

Recharge for my sundirect dth at sundirect official website via citrus payment using upi option then i received one message click the url on the message and upi app open then pay amount, money debited but not recharge my dth account. After contact sun direct customer team he say money not received. Please check the status for transaction no[protected] on may 3 and amount is rs 199.

I'm using sun direct and they are not allowing customer to select the channels. Ie channel selection is possible. But at checkout it says insufficient balance. And to recharge, it allows to recharge the predefined packages which has more unwanted channels. And on recharge, it activates the predefined package and not the set of channels user selected. They are cheating the customer. No way to subscribe for the selected channels. None of their customer care numbers are accessible. If you have questions on the above said concern, you can login to sun direct portal and check the same.

U r service is west u r customer care employees is west he was not giving properly answer i recharge 4-5-2019 at 591 3 months pack not reaching my account u r ladies customer service is not good the lady telling wait 2 hours telling like that but not given properly answer plz take compliment for our side take action for both ladies are boys
Net work is not good

I have been using the sun direct since 8 months and recently i have rec harged my sundirect account with rs.272 as my monthly subscription is about to expire on 04th may 2019. Hence i have recharged on 03rd may to avoid any interruption in the connection from their official website that have redirected me to a payment gateway. To my luck, it happend, i have recharged and the transaction was sucessful and didnt get the money in my sun direct account. I tried calling all the numbers listed in the official website of sundirect and none of them were actually connecting to a representative. Finally after hours of struggle i was able to register a complaint and the person said it would take 48 hrs to resolve the problem. Today is 08th may (Morethan 96 hrs), no one has called me till now and i am the one who repeatedly calling them and asking them to help every day. The response from sundirect is so horrible that the representatives are not at all bothered in resolving a issue. The only reply i m getting from them is that ": we have registered the complaint please wait till you get a call from our side".
When i have made a payment in advance even before the expiry of my subscription is this what i get in return??. We have decided to shift to another provider because of this stupid people.

Dear sir,

We would like inform you that we have purchased sun dth and it is being observed that some times signal issue & some times few channels not coming with telugu dpo pack1 @ 212.

We are suffering issue from april-19 on-wards and we are calling to customer care number and we have raised numbers compalints against signal issue / dth not working but solution is not upto the mark.

Pl find the below complaint no: sr[protected]
Against sun direct no: [protected] but still issue not resolved.

Note: there is not service call report from the engineer against complaint closer.

This is sebin xavier. My sun direct connection numbser is [protected].. I have recharged sun dth pack on dec 2018 for 6 months. From april first week onwards, my connection got inactive. When i contacted customercare they have informed me that my plan got migrated as per the trai rule. But as per my understanding trai rule is to provide option to the customer to choose the required channels. But here in my case sundirect forcefully migrated me to some of their pack without my knowledge. I would like to retain the orginal pack which sundirect aggreeed to me when i have recharged on december, or else please refund my amount so that i can choose the required channels as per trai rule.

Hlo sir/madam i recharged my sundirect dth on 5th may 2019 with 212rs but they said recharge amount is not credited to their account but i have transaction i'd and upi reference id that i have recharged and this was done through sundirect app the customer care service is worst and they are not properly responding to my complaint i provide you the screen shot of recharge so please consider my request...

When i'm calling customer care they are not picking up the call... This is not fair.. They have to answer the call as early as possible but they are not doing like that... They are making customers to wait in call for a long time... So please take an ammediate action.. Actually the problem is i can't able to watch tv because of this stupid signal by sun direct (Dth) it shows that... There is no signal please contact customer care and when i'm trying to call they are not even responding for my call.. Some times they will but they will pick up the call after making me to wait for more time... This is not the way to treat the customer... If this problem is not resolved i'm going to change my dth... Please verify this request and take action against customer care who doesn't even pick the call...

Thank you

I paid six month subscription on 21/11/2018 but before validity you cut the channels 26/04/2019. Evidence is enclosed.

Last two days i called customer care it not works and also mailed to sun direct customer care but no acknowledgement and no rectification.

Kindly resume the channels or we should take legal action to them

Best regards,
N. Mariappan
[protected]

I have recharged my account with 179 rs on 30th april 2019 around 11 to 12 pm but its not topup to my account and money is detected i called and chat with sundirect great customercare stupid operators chat people tell and ask so many non-sense questions and customer care people are too great ki after taking the all # of info they cut the calls not for once i talked with 4 people as they dont have any idea whats going on account they simply cutting the calls. I am tracking with them for 4 long day still no proper response.
Waste network y dont you upgrade your software..
This is second time i am facing the recharge issue.

Hi

Fraud done by executive need to track down,

I have requested to change of set top box for card no. [protected], but after 24 hours i got call from one person called phuleshwar yadav (Sun direct executive) with mobile no. [protected], he requested to close the complaint before sending engineer to my residence,

Three time complaint raised complaint no that raised :-

Today raised again, pls track the executive first who give the false confirmation of replacement of equipments.

Third executive :- ashya

Thanks
Damodaran

I'm a subscriber with customer id [protected] who opted for sun direct kannada package paying advance subscription for one year. However the company taking undue advantage of the trai guidelines has unilaterally adjusted and appropriated the amount in my account subscribing for many unheard channels in oriya, bengali, assamese etc etc which we never think of viewing on our life time leave alone subscribing for these channels. While the personnel at customer care centre never bother to reply our calls, i'm only harassed by the company which is making me to listen for only recorded messages from umpteen numbers, thus ruing my decision to put for sun direct which operates with only a single motif of looting gullible subscribers

My sundirect smart card no [protected],
My name is m balakrishna murthy
I paid rs 650 on 30.04.2019 by third party topup and same day acvited for monthly renual as follows:
1. Zee hd hindi bouquet-zee all in-one pack hindi hd package
2. Sun - gemini movies hd, gemini music hd, gemini tv hd. (6 channels)
3. Star-telugu hd premium (19channels)
4. Etv-hd family pack (7channels)
5. Etv plus, etv life, zee cinemalu, etv cinema, etv abhiruchi, ntv.
Next day (01.05.2019) i opted for (1) gemini commidy (Ch no.159), (2) gemini life (Ch. No161) (3) telugu cinema club (Ch. No.162) (4) maa movies (Ch. No.168).
But when i was activated on 01.05.2019 four channels still running only.
Mentioned above 1 to 5 all hd packs & sd channels deacvated from 01.5.2019 10am onwards
I talk several times with custmour care for the above problem but no one not rectified.
I request you kindly verify and rectify my problem as early as possible.
Thanking you
M bala krishna murthy
Cell no.[protected]

I contacted sun direct customer care from 5 days till now there is no response. Every month i am facing same problem while recharge of dth. After recharge done also some channels or not activated... Form last five days zee channels not coming to now information i call to customer car but still there was no response... It is too bad to face such problem... Feeling uncomfortable with sun direct

Paid for one year.. And they redu sed to 9 months.. Starting that was done because of trai... So go and ask them... The customer care not responding properly... My cdsn number[protected]... I have promised to get for one year... Now redused to august... Instead of november... Please resolve as early as possible. Or i have to feel that you are fording me to go to knock the door of law.. To get my rights.