Sun Direct Complaints & Reviews

Aswathi v nair
I recharged for rs. 210/-. Into my sun direct account no: through sun direct website where payment is payed via citrus payment online banking on 17/04/2019. But the amount is not credited till now. Recharged again through shop it was been charged and channels are visible but the earlier amount is not yet credited in my bank account.in-fact rs 420/- is gone for charging for rs 210/-. Have complained in sundirect customer care, no solution found even the complaint number is not visible in the system. Very irresponsible staff and sun direct is cheating customers always by deducting their money and say that within 3 hours it will be credited after 3 hours they say within 24 hours it will be credited.
Please do necessary action to get my amount back as early as possible.
Smart card no : [protected]
T\online banking trascation id :[protected]igafyesxm9
Mobile no : [protected]

I WANT TO OPT MY CHANNELS AS PER MY WISH IN SUN DIRECT .BUT THE ARE PROVIDING SOME PACKAGES IN THAT PACKAGE WE ARE GETTING TAMIL CHANNELS TOO I NEED ONLY TELUGU CHANELS ONLY Instead they are giving some package as per their choice and charging the amount . Your rule says that the facility should be provided from April1, 2019. EVEN I SPOKE SUN DIRECT CUSTOMER CARE TOO THEY SAY WE HAVE TO RECHARGE PACKAGES WHICH INCLUDE TAMIL CHANNELS WHICH IS WASTE OF MONEY FOR US .

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that TRAI is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that TRAI will do something regarding this.

I recharged rs. 212.00 into my sun direct account no through sun direct app, where payment is payed via citrus payment on 12.04.2019 through upi payment. But the amount is not credited till now. Please do necessary action to get my sun direct account get recharged as early as possible.
Smart card no : [protected]
Upi trascation id :[protected]
Mobile no : [protected]

I want to change my name in sun direct account. I want to change my name as kamatchi sakthivel. So please help me to change. My number is [protected]. So how to change name. What is the way to change name?. Mail the way to change name in sun direct account. I want to change my name as early as possible. So tell me the way. Sent me name change link as soon as possible....

Sir
My self Bishnu prasad shaw your previous customer again wants to use your service but when i start and recharging package of rs. 229/- the errors shows 108 E service not responding..
I have complained so many time to ur customer service center but no good action taken by them.. Kindly solve this issue as soon as possible i have recharged already and time will lose..
Smart card no. [protected]
Registered mobile number is [protected]
Name Bishnu prasad shaw
Kindly download the attachment..

I have paid 690/- for Telugu dpo1 and Zee prime pack for 3 months. But it got activates only dpo1 for one month and not added Zee prime pack. I called many times to care people they said technical issue .and they said call back after 1hr . It's been one day and they r not resolved my issue when I asked them seriously for my refund they send only 400/-. What about 78/- remaining amount? They are keep on saying call after some time. If this issues is not resolved plz refund my fu punt and take Ur sundirect dish. Evarymonth I'm facing issues. But these people are not able to resolve. I don't know who hired them. One guy saying recharge with this amount and another guy sayi g reacharge with that amount.they don't know min knowledge on this. How can they resolve . Indeed immediate response and clear this issue.litterally they are wasting my time and peace. Since yesterday I keep trying them and they picked up cal after 30min . I lost my patience and they played with my emotions.mentally torched me.ot not about money it's about how they are playing with the customers. I need immediate resolution.

I had recharged with basic monthly pack of 212 rupees, after that some channels are coming but later those are also not coming. i am getting irritating with this network. they used to call daily until i recharged, later for any complaints their costumer care number was not connecting . i want my money back or i want to extend my plan expiry period .

I took new connection and dealer selected telugu dpo hd pack and i wanted to change it to telugu dpo 2 sd. Tried contacting customer care which was never connected. I wanted to customise my base pack, mailed them also for which no response was received as on date

There is no option to edit existing pack and i doubt i dont get it. Would like to change the service provider. Please take back the set top box and refund my amount

Customer id: 17xxx074

Respected sir/madam,
I am durairaj lives in chennai city and i was took the new connection in sun direct dth on jan 2019, that time i will contacted sun direct dth customer care regarding 1year subscription plan and i ask for trai rules and regulation for new connection and they said 1 year subscription pack was available and no interruption for trai rules and regulation, so i paid 2300/rs for 1 year subscription pack and i got new sun direct dth connection... Later one month some channels are blocked, so many times, i tried to call customer care but they did't pick the call.. Later days i got one message via mobile your plan was migrated, so i put the complaint at online consumer complaint registration,

Customer care: after that sun direct dth customer care contacted me, and they said a new trai rules and regulation to followed so only channels are blocked and validity reduced for 6 months only... I told your sun direct dth company will announced, this 1 year subscrption offers on diwali festivel time oct 2018, so i was took the connection on pongal time jan 2019, befor that i took the connection, i contacted your customer care and after clarification of trai rules and regulation only, i took the new connection, so now you told like this why...
I want need a help... And i want to know why that sun direct dth company sale set box for 1 year subsription pack and company known the trai rules and regulation but why they give assurance to buy a dth for 1 year subscription pack... And... They known to trai rules and regulation why they didn't stop the products or pack offers...

Below i mentioned the details: sun direct connection message via my mobile

Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]

Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]

Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. U can use by recharging. I don't want that. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare they saying it's broadcast issue not us then why should i pay. Y not local cable operator.

Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. I don't want that i need my money back to my bank account only. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare they saying it's broadcast issue not us then why should i pay for u people i ll go for local cable operator.

Sun Direct sold an HD set box to me 3 years ago. I was able to see HD as well as SD channels through that Box. Now I could not load HD channels and on enquiry, they are telling that they will charge Rs 850 to upgrade the box to HD. It is already an HD box and they are asking money in the guise o[censored]pgrading. It is told after the TRAI instruction regarding channel pricing from last month SUN Direct is not properly operating their servers and I could not even lodge a complaint for quite long. Their Customer care Nos are just Eyewash and simply not through. I purchased an HD set top box from them now they are telling I need to pay more money to upgrade the Box.

Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]
Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]

The sun direct dth will cheated me, i was took the connection, that time above message shows validity 1 year and now totally it will changed and some channel was not viewed, and i was paid 2300/rs.
I want need a help.. Customer care did't contact me.. This website is useful or not so many times my complaint registered in this site, but no useful...

Dear sir/madame :
My name chandrasegar, on April 8 i reachage my sun direct account for six months for my parents and I also need only Tamil channels ... I tried But I cannot so here by I send my smart card no [protected], and my reacharge my account rupees 2069, but At same time I tried for one month that is rupees 199 and that was immediately done, but still the recharge has not done for the big amount and also it was debited in my SBI account .
Please do the needful things
Thank you
Chandrasegar

Hi,
My smartcard num - [protected]. Mob [protected].
Have reacharged and paid for fyi tv18 hd and jeet primehd 20days before.. These channels still not yet active. Have been trying to contact customer care the number will not work, have sent customercare email but no reply.. When i tried to chat thru online live chat with sundirect reps.. It had eated my time daily 1hr from past 20days.

Finally they are saying...

Hi,

My name is megala. I have sun direct connection 1-year validity with the correct address and mobile no. But my mobile no has been added another connection (Customer id: [protected]). Several times i have a complaint to customer care remove my mobile no, still no response. Every month i receive customer care call and message for recharge. So please remove my mobile no that wrong customer id only.

I have recharged for 250 rs from my google pay account and i wanted to add tamil dpo pack 2 but it automatically activated bengali dpo pack 2 i have contacted them through costomer care, email but i have no reply from them. What shouldi do now??? Hope you will take serious action to this!!! My smart card number[protected]
Mobile number [protected]

Hi I'm pabbith my registered Mobile number is [protected] my sundirect card number is [protected]R. My little brother done two recharges mistakenly on 24/03/2019 and 27/03/2019 of amount 1059 and 1059 respectively I filled a complaint for refund amount of 1059 done on 24/03/2019 . sundirect officials deactivated my pack but my money was not refunded .And I'm filling another complaint on recharge that done on 27/03/2019, for refund.my transaction ID is[protected] This recharge is done in sun Direct official app please refund my two transaction money

Dear Sir/Madam
I am residing in Chennai ([protected]) and we are using your SUN DTH network for the past 6 years. Again I am facing problem with set top box which changed by giving complaint to H.O. The problem is while we watching TV suddenly the picture is going off and again it starts automatically from the info channel. I booked a complaint on 8th of this month and they have given me complaint no 1-[protected] they said that it would be cleared within 48 hrs, but till today they didn’t do anything and again I called and asked they said the complaint is kept open today they will clear it but nobody has come. Previously one who installed I called them and there that lady said today I will send by evening (on that day) but no response at all. Can you tell me the warranty period for the replacement the person who installed they said I month only and in call center they said 4 months so need have to pay for the replacement if it is under warranty. I told them just 2 months passed according to on that day. Which is truth I month or 4 months. Any how the service is very worst and this is the second time I am mailing you. Take action . Thanking you Ragunathan

1. I am a sun dth customer (Smart card number-xxxxxx62001) who paid my sun dth subscription before sun dth migration on[protected] rs 3600 (And after migration[protected] rs 154). Please see the screenshot of my account online (Attachment) which shows the current subscription ends only in august and also the account has a credit balance of rs. 1207.19.
But on april 5, 2019, sun dth called and informed that the subscription ends as of april 6th.

We did not receive any broadcast from yesterday (April 6th). When the subscription is paid well in advance and the account has a credit balance, why our broadcast has stopped? I called and talked to your technical service team vignesh, vivek and another ([protected]) and they did three levels of online programming but still we are not getting any broadcast. Could you please fix this issue and start the telecast asap?

Also there is spelling mistake in my name on sun dth account. Could you please correct it by replacing the y with an i?