Sun Direct Complaints & Reviews

I recharged my sun direct account no: [protected] on 11.07.2019 through gpay upi transaction. The amount is detected from my account (Standard chartered) and paid successfully.
But the amount is not credited to sun direct or reverted back to my bank account till now.

Amount : rs 1229
Upi transaction id :[protected]
To : citrus solutions pvt ltd
[protected]@axisbank
From :j alexander ([protected]@canarabank)
Google transaction id: cicagkcauuu1
Phone no :[protected]
Please do necessary action to get my sun direct account...

CITRUS SOLUTIONS PVT LTD has requested money from you on PhonePe. Rs.210 will be debited from your account on approving the request - http://phon.pe/nq1v1w1k. This message has been recieved by me when i did my dth reacharge through sun direct app.I used upi payment method ..but this amount is not reflected in my sun direct account ...please do the needful..

Respected sir,

My name is NAGA MURALI I’ve been using Sun
direct me for the last 10 years my smart card no
[protected]. I have been struggling with error
(E32-4 Channels change frequently..)since the last
week. I Complained to the customer center. they
received my complaint and sent a technician.

He checked the problem and said that the setup
box auto signal tuning was missing. Unfortunately
restore default setting pins
(0000, 7391, 3749, 1163, 0971) not accepting. Me be
pin was changed. I for get the new pin. Finally
the technician says your setup box not work .if
you want a TV take New setup box.

If interested give 1000 rs I’ll bring you a new
set box. My complaint(SR[protected] WAS Closed
reason is Customer Not Ready to pay.

IS it Correct ??.. Can’t do a little pin code
change on such a large network..? What’s working
in service centers?

Today Morning Customer care executive’s advice
talk to your area distributor we cannot Help.

Even distributor also same advice take new box..

Now what should I do .. I am not ready to pay a
thousand rupees. Small Problem even on customer
Network I don’t need It

Thanks & regards

Murali.Y

Cell NO -[protected]

From past 3 months we are been continuously facing this issue and also have raised a complaint regarding the same. However, the executive does not even bother to address this. Your company is very prompt in disconnecting the subscription when the due date is arrived, why the # are you not that prompt in providing your services. Just recharged this morning for a 449 pack and again same only 2 or 3 channels i am able to view.

Is there anyone who can address this or do i need to approach another medium.

Iam Ezhilarasan. And my cust id. Is [protected]. As i am recharged my dth with 554 sd pack for 3 month on today but still my card seems unlocked. When i compliant with customer care operator on this evg with the mobile no. [protected], they r not solve my issue and simply ask me to wait for 2 hrs.
Pse clarify whether this delay time will be extended to my validity period? And explian what's the reason for this delay even i had recharged my acct.?

Dear sir/madam,
I Request to Enquiry of that i was DTH recharged plan of tamil pack dpo 3 it was plan for 6 month.i was recharge dated 0n 24.02.2019.but now it is today 08.07.2019 this plan was expiry date completed send to message in mobile. please extend to provide the 3 months plan. customer side your wise to take money and plan is changed ..what is this ..why you told this..

Actually i have recharged for 3 months zee telugu i. E on 6/6/2019 but now they are saying you haven't recharged you recharge it... I have shared the screenshot also which i have received from sun direct... But now the date is 8/7/19 it had been stopped from 6/7/19 they took 5 complaints but they have not solved my problem... What is this sir taking money and not able to provide the also... Are they providing free or what sir

Sun direct id[protected]

Transfer no = [protected]

Customer reference no =[protected]

Sir we are recharged the zee kannada pack deducted amount but still not activated.

Hello sir, not only this time,, every time after recharge we make call to the costomer call center, its take too much time to activate again, and take more & more formalities..

Very bad experience

Hi,

I would like to register a complaint regarding my sun dth connection.
Please find the details below.

Card no: [protected]

New hd box cdsn number : [protected]

Here is my complaint:

I had requested for an upgrade of my sd box to hd. So i made a request on the 2nd of july. I got an sms confirming my request.

'dear customer, your complaint sr[protected] for 'upgrade sd - hd+' has been registered with sun direct. For service assistance call [protected]'

Then i received an sms letting me know about the engineer..

'dear customer, mr. Ranjith s, engineer mob: 7*£, will visit you on 7/2/2019 07:00:00 pmfor sr[protected]'

The engineer mr. Ranjith came the next day ie the 3rd of july. He removed the old sd box along with the card and fitted with the new hd box.

New hd box cdsn number : [protected]

He also charged extra rs.250 for some booster near the antenna. I agreed for that and payed him 1100rs for the upgrade. He said that the connection will be active in 30 mins and asked me not to switch off the tv. The tv displayed an error e017 - sector not found.

He took the old sd box along with the card and remote and left.

Then i received a series of sms.

'topup done for rs.499 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'topup done for rs.699 (Incl of gst 18 % paid by company) for smc no / cdsn: [protected] / cr-id: cr[protected]. Transaction ref no:[protected]'

'dear customer, upgrade hevc for unlimited months has been activated successfully on your account from 3/7/2019. Please ensure your set top box is on. Happy viewing. For assistance contact [protected] / [protected]'

I don't know what these sms means. Anyways i waited for the entire day and still the tv was displaying the error e017

I called up the engineer next day and asked him the status. He gave me some [censored] that he has mailed the head office and requested them and it would take 30 for minutes. This was on the 4th of july. I again waited for the entire day and still my account was not activated or working. I called up the customer care of sun dth and they said they can't help me since the new hd box is not activated. To my surprise i never expected this kind of a reply from sun customer care. I called up the engineer and asked him. He again said he has sent a mail to the head office. (God know which head office). Today is 6th july and still my box is not activated. The engineer never picks my call and ignores it. I again called the customer care today. The madam behind the call says she can't do anything and asked me to contact the engineer. But the engineer never picks up the call.

Now what am i supposed to do. Just ignore and move on with my life and think that sun dth have robbed my money and don't care about it's customer. It might be one of the case and rare. But i don't care. I need my money back and my old sd box to be installed. It is a very disappointing situation. But this is for sure. Once my balance is finished i am moving to a different dth provider or a better dth provider.

And know i now that i might get a reply from you saying that we can't do anything and i need to contact the engineer. I know as you are an employee of the company and you are bound to say that how can a company say that they can't do anything even though the customer uses their services. Really disappointing.

Thank you for you patience.

Dear sir during last one & half months i was out of city during that period my relatives committed mistakes unknowingly for that i feel guiltyi completely assure you these will not going to repeat in future i will work sincerely as for your given instructions
Sir my id code was blocked for last one & half month time period so i am unable to login and unable to provide services to my customers i contacted on phone & mail with my csm & with customer suppport team and technical support team they also replied unble to slove these issue i tried so many times but now they are not answering my e-mails and phone calls so i am messaging you. Sir kindly with your due concern please re-open my blocked id code number rtlr-198358 as soon as possible. Sir if these issue is not going to solve in further future please kindly refund the balance amount of above 60000 in words above sixty thousand rupees remianing in my blocked id code number rtlr-198358. Sir kindly respond to these message as soon as possible please sir.
Yours faithfully name: chityala venkatesh
Id. Code: rtlr-198358
Mobile no:[protected]

Such a worst dth i never seen, i have taken pack for 1 year, in middle they changed to some other plan with out notice and plan decreased to 8 months and asking for recharge again. Sick with this dth. Don't go for such and irresponsible dth. Even i complained to customer care team on this, now it's not to talk about them and those people are sleepy.

My smart card no [protected]
I am using sun direct since last two years. Your engineer has installed the system. Now due to signal loss the service engineer asking me to shift the antenna for that i have to pay money for cable and labor charge.

I contacted with the servicing center at trivandrum on mob no [protected] and she too insisting for money. We are paying monthly subscription for an uninterrupted signal which is the duty of the company. If you are asking for money for it i am compelled to disconnect this service.

One of the worst customer service, i never seen like this till now, please provide proper training to your customer service executives before placed to work, and also worst materials for making antena, set of box, please improve their quality,
And one thing defenetly i am going to remove sundirect dish from home after the current pack ending time, sorry to say the above things but you should improve this kind of things

My sun direct no. [protected], is not working since a week the concern person whose mobile no is [protected] came inspected an a set top boxed to be changed but still when i call him he says out of stock. I have just installed this 2 months back, i am totally not happy by your service where i have to go to my neighbors house to watch world cup.

Kindly do the needfull as soon as possible.

Thanks,
Solomon samson d c,
[protected],

Sundirect :[protected], mudfort, secunderabad. Recharged rs.759.00 on. 22/6/19 4 days before expiry date. Signal non receipt complaint lodged on line on 30/6/2019 with sr[protected]. Reply msg received with “service engineer name mr srinath reddy mob:[protected] immediately.” he has demanded rs.150/- towards service charge. Since i have already paid rs.759/- for providing three months service, i objected and raised a complaint to customer care as well as [protected]@sundirect.in.

Request expedite restoration of services or return my amount rs.759/- for not providing services in order to shift to the new service provider in the absence of your services.

Hi...
I topped up with rs. 329/- by changing the plan dpo1 (Telugu) to
Dpo3 (Telugu) today at 7 am; cdsn no. [protected]/cr-id: cr-1374506 & the transaction id is 3677965.
It may be due to some error instead of dpo3 (Telugu) pack, tamil might have been selected. Therefore, kindly see in to the matter and see that the recharge is changed to dpo3 (Telugu).
Thank you,
Chandrasekharam

I recharge 230 rupees of tamil dpo2 pack after 2 years of gap and tv screen was showing error 100. I complaint about that in sun direct customer care. They told 'your complaint was register and within 48 hours you can get call'. After 3 days of complaint registration no one call me. I am so unhappy with sun direct network. My card no is [protected]

Dear sir/madam
My name is Thirumalasetty Naveen Kumar
My smart card number [protected]..
Iam customer of sun direct last one year..I have recharge to one year plan 3, 210/- on December/15/2018..but I received from your sun direct message today is last day...I called customer care in sun direct but he says March 2019 government was changed recharge rules then your package was end..once you're thinking these is correct service to customer..I have recharged in December 2018 but government change the rules March 2019..who is responsible I have pay in 12 months but your service is only 6 months.iam not satisfied your service please solve the problem..and give me 12 months validity.. please resolve the my problem..
Thanking you sir..

Regards
T.Naveenkumar
[protected]

Sir i'm the customer of sundirect dth, i want bharath today channel, whenever i complaint on this issue company customer care simply said that we will register request from ur side, i requested four months back but there is no response till today, i'm ready to pay extra money for that channel and i want that channel so please take any action on that company

Cdsn number [protected]. Since installation more than a month ago, i have had to complain about not receiving subscribed channels around 10 times. Each time a technician attends to the problem after two days, it works for two days and then again become defective. There appears to be a basic technical issue that sun direct is hiding from the customer. Unfortunate that i selected this dtv. Will change over soon and advice others to do so if there is no improvement.