Sun Direct Complaints & Reviews

Hi,
The worst service by sundirect. I have recharged first with base pack and not all channels are broadcasting. Im trying to watch news channels but E52 error is showing on the screen. Im keep on trying to connect customer care om Saturday and sunday. As no one is picking the call or sometimes the call is denying automatically. This is not right service giving to the customers. And im planning to switch to another DTH. I dont want to waste my money.The other DTHs are far better than sun direct.

Thanks

I recharged 322 rs using my sun Direct app amount was deducted from my bank account but my sun Direct monthly subscription was not recharged. I have given complaint to customer service 2 times but they are not doing my problem instead sending g me problem resolved sms. My Sun Direct number is [protected]R. My account number is [protected], bank of india.

I recharged sundirect dish yesterday through my sun direct app.
I subscribed telugu dpo1 which is rs 212
And paid it through phone pe app and transaction details showed that i subscribed the telugu dpo 1 plan and my money is also deducted from my account

When i switch on the tv, it showed to recharge and my recharge is not done and. There is no activation message to registered number since yesterday. I called customer care number several times no response and i mailed them and sent several chat messages still there is no reply
Please do resolve the problem and activate our dish as soon as possible

I have recharged sun direct Telugu Jodi pack and star sports 1 add-on but not activated . smart card number [protected] it has been two days since recharge but not activated till now not even single customer care number is working. What is the use o[censored]sing sundirect.please respond fast.otherwise we will change to other network.please respond soon...

I have recharged a subscription pack of sundirect ₹199 on[protected] through sun direct apk by BHIM app the transition ID is[protected] on 08 Jun at 05.18 hrs . The money has been deducted from my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not cedited to the sundirect till now. Please do necessary action to get my sundirect get recharged as early as possible

My Sun direct number is [protected]. My HD Dpo 2 pack validity ended on June 4, 2019. I recharged my number on June 1(4.58pm). Rs.379 was immediately debited from my bank account. But my plan was not renewed. I have already contacted sun direct customer care a dozen times. Still no proper response from them. Also I have been cheated by renewing my account for one day by debiting rs.10 from my sun direct account. Kindly take necessary action against them & resolve this problem.

My set top box is not working properly, so i am informed to your customer care on 04.06.2019, But today is changed the set top box and payment is Rs.650/- received your technician, but customer care executive is tell me set top box replacing on Rs.200/- and technician charges Rs.150/- total Rs.350 payment at the time of installing the set top box both are agree.
But today is installing set top box but payment of Rs.650/- What is the...

New dth connection in navodaya vidayala yetapaka not working. We have registered complaint multiple times and no response. Most channels there is no video and only audio.

Jawahar navodaya vidyalaya-ii, yetapaka, east godavari (Dist), near g. M. R. Polytechnic quarters, po:yatapaka
Near g. M. R. Polytechnic quarters, po:yatapaka, telangana - 507128

I placed an order for a new connection but no response since 48 hrs.

Customer care is very much unprofessional in answering the calls and replying to the customers.

Sun direct authorized representative no: [protected] has never bothered to attend the call nor reply to any messages.

Very worst customer support in Chennai.

Planned to opt out the new connection. Better prefer and stay with other dth connections.

Dear sir.
My name is rayudu. I. Am. Recharged my sun direct dish yesterday at7:00pm. But now at 8:00 no. Responsible for the dish. What is the problem. Please give me reply for this number [protected].[protected].12 hours total complete. But no. Responsible for the dish. I. Am. Calling so many time customer care number [protected].[protected].[protected], noy givenig for proper responsible. Are you fullish the people. Why are you giving to the fake customer care numbers. Then give now customer care number not above another number. If possible your calling me sir.

Thanks®ards,
G. M. Rayudu,
[protected],
Nellore

Dear sir/madam
I try to complaint my sun direct is not working properly. Only one or two channels are coming. Recharge is done. But channels are not coming and I am trying from one week to call customer care. I tried all the numbers but there is no response and even calls are not replying. please take immediate action. Please help me to deal with this problem. kindly help....

I have done the payment of rs. 2779 (Kannada base pack for 1 year) from my sun direct app via their upi mode through my bhim app
The amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done. I called so many times to sun direct customer care but the problem still pending.
My sun direct id number is [protected]
Kindly pls look into this.

Dear sir,

My name is k. Raghuram, following are the my sundirect account details.
Sun direct account: [protected]
Cr-id: cr[protected]

Two days[protected] back i recharged with 500/- through sundirect website. But only 449/- recharged. I subscribed with rs.250/- channels on[protected], now balance is showing rs. 4.33 and showing account expires on[protected].

I tried to contact customer care, but unable to contact through phone.

Please resolve my issue, and provide complete transaction details of last two details.

With regards,
Raghuram,

Ca current info
Failed to load ifcp image.
(E162-0)

With the above prompt. Display advertising channel is being successfully broadcasting. But other channels are not broadcasting. Sundirect contact numbers are not connecting. If i contact regional sunshine centre they suggested to change the dsr by paying 700/- and services charges extra. We have replaced the dsr recently....

It has been an year since the below complaint raised by me, and the issue again started exactly after an year. Set top box (Smart card number: [protected]; box model: k[protected]) started giving a message of ota upgradation and will restart automatically. Every 10 sec the software updation massage appears on screen and for another 10 minutes updation will run and after 10 sec again the massage o[censored]pdation will appear. Its been 10 days now neither it is getting upgraded nor working fine.

When the same issue faced by us last year (Can find the complaint details in the trailing mail), software updation was stopped after the complaint and there was no issue and stb is working fine till this month. And now the same issue started again as mentioned above. When we contacted the customer care service on [protected] and local technician, getting the same old answer cum resolution by them that "please purchase another set top box @rs.499/- and technician charges of rs.150/-"
Kindly confirm us the "customer mistake" to pay these additional charges as we have not requested for any software updation from my end.

Now confirm me why should i pay rs.650/- for another set-top box where there is no mistake of mine
1. Because of the ota push form the backend the technical error occured and now the box is not working untill then which was working fine
2. I have not asked for any upgradation on my existing set-top box
3. There is no intimation regarding ota upgradation and no one asked me whether upgradation required or not

Without my intimation without my knowledge sun direct company has pushed some ota upgrdation to the set-top box due to which the set-top box is not working now and asking me to purchase another set-top box.

Please resolve the issue immediately as it already caused a lot of inconvenience

Dear sir/madam
I try to complaint my sun direct remote is not working properly so I try last two days on customer care no:[protected] there is no responding nd switch off the number only continuously i suffer please take immediate action sir...my remote is not working please kindly help me nd guide me...
K.c.venkata Ravi
No:1/43/351, Jothi ramalingam street
Rajajipuram tiruvallur -602001

Dear sir belove is my first complaint about sun direct see they are saying that it is resolved but thy resloved stating me to provide sun direct smart card number r ph number. There is no reply option and i cant reply to them and it is noreply email id say them not to act smart pls reslove my issue my num is [protected] my smart card no is : [protected]
1 review
Bhavanipuram, vijayawada (Urban), andhra pradesh, india
Rswamy75 on apr 17, 2019 submit a complaint
I want to opt my channels as per my wish in sun direct. But the are providing some packages in that package we are getting tamil channels too i need only telugu chanels only instead they are giving some package as per their choice and charging the amount. Your rule says that the facility should be provided from april1, 2019. Even i spoke sun direct customer care too they say we have to recharge packages which include tamil channels which is waste of money for us. My smart card no is : [protected] r my ph no : is [protected]

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that trai is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that trai will do something regarding this.


Complaint marked as resolved
May 20, 2019
Complaint status
[apr 18, 2019]
Sun direct customer support has been notified about the posted complaint.
Verified support
Sun direct customer care's response, apr 19, 2019

Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards sun direct
Customer care
Complaint comments

I have paid 2290 for new connection online but it showed as payment failure. Customer service agent is telling to contact area distributor.
Area distributor is telling to complaint with customer care.
I have transaction id, bank statement.
Date : 22/05/2019
Transaction id on sun direct website : 3290450
Upi transaction id :[protected]
Amount paid : 2290

I recharged sundirect dish yesterday through my sun direct app.
I subscribed tamil dpo1 which is rs 199
And paid it through upi and transaction details showed that i subscribed the tamil dpo 1 plan and my money is also deducted from my account

When i switch on the tv, it showed to recharge and my recharge is not done and. There is no activation message to registered number since yesterday. I called customer care number several times no response and i mailed them and sent several chat messages still there is no reply
Please do resolve the problem and activate our dish as soon as possible

I recharged sundirect dish yesterday through my sun direct app.
I subscribed telugu dpo1 which is rs 212
And paid it through debit card and transaction details showed that i subscribed the telugu dpo 1 plan and my money is also deducted from my account

When i switch on the tv, it showed to recharge and my recharge is not done and. There is no activation message to registered number since yesterday. I called customer care number several times no response and i mailed them and sent several chat messages still there is no reply
Please do resolve the problem and activate our dish as soon as possible