Sun Direct Complaints & Reviews

Why sundirect can't give complete freedom for selecting channels to their customers. Why it is providing all language packages in a single language selection. For example i want to select telugu channels only but sundirect provide tamil, maliyalam, kannada, gujarati ect in telugu dpo pack. Why it is not following trai rules and regulations. And trai also not taking necessary action against it.

Sundirect a dth provider can't follow trai regulations.
As per trai, the dth consumers can select free to air channels or pay channels or both in a single window. For example i can choose 100 channels of basic package including fta channels and pay channels as per trai regulations but sundirect not allowed it to select free and paid channels at a time.

I have done payment of rs. 554 (Tamil dpo1 package basic subscription 3 months package) from my sundirect app via their upi mode through my bhim app
Amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done... I contacted bhim they said recharge is sucessful from their end.
My sundirect id number is [protected]
Kindly pls look in to this.

I recharged my account with amount of 50 through the sun direct app but sun direct representatives didn't activate my account after i called those representatives but i don't content their suggestion please justify me my dth no [protected] i am viewing this dth about past 20 months i tried so many times to contact customer care of this company they don't contact properly at present my subscription pack is dpo2 but 44 rs is showing in my account this validity expire date 25/5/2019 but it's representatives asked to me another amount to activate channels
Due to this i suffered lot of please justify me in proper way i hope that you will take action against them

Even after recharging multiple times there are no channels coming
When i talk to customer care they ignorantly tell it will come after 2 hours and disconnect the call even after calling multiple times they are not bothered to resolve
Strict action has to be taken on these people and refund all my amount
Since 2 months it is the same
Its been 2 months tv is not working

Sir
I recharged rs 200 in my sun direct through sun direct apk on 21/4/2019, sun direct number [protected], still now amount not credited in my account.i transfered rs 200 in cirtus solution pvt ltds account, this name automatically genereted throgh sun direct app and i paid rs 200 through my federal bank online account. still now my sun direct not recharged.so please rectify the complaint.
Details attached as screen shot image.

Regards
Biju selvan

Dear sir:
Smart card number ([protected])
My name is naveen shetty from karanataka i have 1 sundirect hd connection. Already i will inform to sun direct customer care guy. But nobody is not change my name and address my mobile number all so. Can you change my address please. On 9/29/18 i recharge 330rs. I have to change my house i inform sun direct customer care no 1 response given still no connection till date. Kindly change my name address mobile number
Naveen shetty
Lashkar mohalla
Mysore 570001
Mobile nu [protected]
Thank you you your faithfully

Without our permission channels had been removed and activated different pack and now no one is feeling responsible for it and no one is lodging complaint. We had recharged 272 telugu dpo pack.. But in that past 2days zee telugu and zee cinemalu is not coming... What kind of pathetic service it is.. No one is ready to raise compliant. Executives have no information about the product, how to react with customer, so i need an explanation regarding this...
Sdn : [protected]

Aswathi v nair
I recharged for rs. 210/-. Into my sun direct account no: through sun direct website where payment is payed via citrus payment online banking on 17/04/2019. But the amount is not credited till now. Recharged again through shop it was been charged and channels are visible but the earlier amount is not yet credited in my bank account.in-fact rs 420/- is gone for charging for rs 210/-. Have complained in sundirect customer care, no solution found even the complaint number is not visible in the system. Very irresponsible staff and sun direct is cheating customers always by deducting their money and say that within 3 hours it will be credited after 3 hours they say within 24 hours it will be credited.
Please do necessary action to get my amount back as early as possible.
Smart card no : [protected]
T\online banking trascation id :[protected]igafyesxm9
Mobile no : [protected]

I WANT TO OPT MY CHANNELS AS PER MY WISH IN SUN DIRECT .BUT THE ARE PROVIDING SOME PACKAGES IN THAT PACKAGE WE ARE GETTING TAMIL CHANNELS TOO I NEED ONLY TELUGU CHANELS ONLY Instead they are giving some package as per their choice and charging the amount . Your rule says that the facility should be provided from April1, 2019. EVEN I SPOKE SUN DIRECT CUSTOMER CARE TOO THEY SAY WE HAVE TO RECHARGE PACKAGES WHICH INCLUDE TAMIL CHANNELS WHICH IS WASTE OF MONEY FOR US .

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that TRAI is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that TRAI will do something regarding this.

I recharged rs. 212.00 into my sun direct account no through sun direct app, where payment is payed via citrus payment on 12.04.2019 through upi payment. But the amount is not credited till now. Please do necessary action to get my sun direct account get recharged as early as possible.
Smart card no : [protected]
Upi trascation id :[protected]
Mobile no : [protected]

Sir
My self Bishnu prasad shaw your previous customer again wants to use your service but when i start and recharging package of rs. 229/- the errors shows 108 E service not responding..
I have complained so many time to ur customer service center but no good action taken by them.. Kindly solve this issue as soon as possible i have recharged already and time will lose..
Smart card no. [protected]
Registered mobile number is [protected]
Name Bishnu prasad shaw
Kindly download the attachment..

I have paid 690/- for Telugu dpo1 and Zee prime pack for 3 months. But it got activates only dpo1 for one month and not added Zee prime pack. I called many times to care people they said technical issue .and they said call back after 1hr . It's been one day and they r not resolved my issue when I asked them seriously for my refund they send only 400/-. What about 78/- remaining amount? They are keep on saying call after some time. If this issues is not resolved plz refund my fu punt and take Ur sundirect dish. Evarymonth I'm facing issues. But these people are not able to resolve. I don't know who hired them. One guy saying recharge with this amount and another guy sayi g reacharge with that amount.they don't know min knowledge on this. How can they resolve . Indeed immediate response and clear this issue.litterally they are wasting my time and peace. Since yesterday I keep trying them and they picked up cal after 30min . I lost my patience and they played with my emotions.mentally torched me.ot not about money it's about how they are playing with the customers. I need immediate resolution.

I had recharged with basic monthly pack of 212 rupees, after that some channels are coming but later those are also not coming. i am getting irritating with this network. they used to call daily until i recharged, later for any complaints their costumer care number was not connecting . i want my money back or i want to extend my plan expiry period .

I took new connection and dealer selected telugu dpo hd pack and i wanted to change it to telugu dpo 2 sd. Tried contacting customer care which was never connected. I wanted to customise my base pack, mailed them also for which no response was received as on date

There is no option to edit existing pack and i doubt i dont get it. Would like to change the service provider. Please take back the set top box and refund my amount

Customer id: 17xxx074

Respected sir/madam,
I am durairaj lives in chennai city and i was took the new connection in sun direct dth on jan 2019, that time i will contacted sun direct dth customer care regarding 1year subscription plan and i ask for trai rules and regulation for new connection and they said 1 year subscription pack was available and no interruption for trai rules and regulation, so i paid 2300/rs for 1 year subscription pack and i got new sun direct dth connection... Later one month some channels are blocked, so many times, i tried to call customer care but they did't pick the call.. Later days i got one message via mobile your plan was migrated, so i put the complaint at online consumer complaint registration,

Customer care: after that sun direct dth customer care contacted me, and they said a new trai rules and regulation to followed so only channels are blocked and validity reduced for 6 months only... I told your sun direct dth company will announced, this 1 year subscrption offers on diwali festivel time oct 2018, so i was took the connection on pongal time jan 2019, befor that i took the connection, i contacted your customer care and after clarification of trai rules and regulation only, i took the new connection, so now you told like this why...
I want need a help... And i want to know why that sun direct dth company sale set box for 1 year subsription pack and company known the trai rules and regulation but why they give assurance to buy a dth for 1 year subscription pack... And... They known to trai rules and regulation why they didn't stop the products or pack offers...

Below i mentioned the details: sun direct connection message via my mobile

Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]

Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]

Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. U can use by recharging. I don't want that. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare they saying it's broadcast issue not us then why should i pay. Y not local cable operator.

Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. I don't want that i need my money back to my bank account only. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare they saying it's broadcast issue not us then why should i pay for u people i ll go for local cable operator.

Sun Direct sold an HD set box to me 3 years ago. I was able to see HD as well as SD channels through that Box. Now I could not load HD channels and on enquiry, they are telling that they will charge Rs 850 to upgrade the box to HD. It is already an HD box and they are asking money in the guise o[censored]pgrading. It is told after the TRAI instruction regarding channel pricing from last month SUN Direct is not properly operating their servers and I could not even lodge a complaint for quite long. Their Customer care Nos are just Eyewash and simply not through. I purchased an HD set top box from them now they are telling I need to pay more money to upgrade the Box.

Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]
Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]

The sun direct dth will cheated me, i was took the connection, that time above message shows validity 1 year and now totally it will changed and some channel was not viewed, and i was paid 2300/rs.
I want need a help.. Customer care did't contact me.. This website is useful or not so many times my complaint registered in this site, but no useful...