Sunflame Enterprises Complaints & Reviews

Our chimany is still in warranty and we have lodged complaint with our bhopal service centre. One person visited and said motor needs to be replaced and he will need another person to unmount the chimany. He never returned. We have been calling the centre since diwali but no response. No one has come to see the chimany again. This is most unprofessional behaviour i have ever seen in my life. Why do you people hive warranty when you can not...

I am from Indirapuram, UP and have lodged a complaint with Sunflame to fix my broken water heater on first week of November. This simple complaint to fix the Eva Water Gyser was not solved even after 3 week and multiple visit by the technician. Technician came and said that element needs to be changed and since last 2 weeks they have not been able to get it replaced. The warehouse is in Faridabad and still replacement is on the way.
We...

Geyser bought l year back (Nov2015). Earlier repaired 3 months back for leaking (tank changed), took more than a month to get the things done. Not working again for last 1 month due to tank leakage. Nothing done despite complaints.

Very poor quality of products and
Pathetic state of services from sunflame.

One should never by geysers from sunflame.

Major Ajai Garg
A-259, Sector 122,...

I purchase online sunflame gas stove from snapdeal which was fully defective . The whole gas stove got burnt both sunflame and snapdeal were informed . It has become habit of companies to sell their defective stock online at discount.

Complaint no to sunflame gha [protected].
Invoice no. S744d7/16-17/894 dated 11-08-16
order no.[protected] sunflame diamond ss gt

till date no response....

Sir,
I want to draw your attention towards this issue. I purchased a gas stove of your company from snapdeal online store around 15 days ago. Unfortunately, gas stove's glass got break up due to over heating. Now we are continuously following your customer care numbers, your service center numbers but no one is responding. Some has their switched off their phones, some are not receiving and some are not providing any information to...

Purchased this on 28th oct. On eve of dhanterous... But 2 of the burners are making noise during operation.
Tried to log call on sunflame customer care [protected] and surprised to hear that this no. Is not in service.
Send an email to sunflame@sunflame.com but no response so far.

I am sunflame product user since more than a decade now and never expected such kind of service sunflame is rendering.

An...

I purchased innova 60 auto clean chimney of sunflame on 24/4/16seeing its repeated advertisement in news papers. its oil collector is breaking repeatdly even in non running condition. complaints lodged at this site vide id no 1354640, id no 1354810 dated 16/8/16, id no1356536 dated 17/8/16, id no 1376013 dated 9/9/16, id no 1391293 dated 28/9/16 has not been addressed so for.in absence of oil collector, we can not use chimney. no representative...

I purchased an autoclean innova 60 cm sunflame chimney and one 4 burner cooking top (Gas chulha) crystal plus model from your authorised dealer ludhiana marbles, near madhok complex, ferozepur road, ludhiana (Punjab) on 24.10.2016. After the purchase of these products i faced problems for the fitting of the chimeny at my residence. Despite my repeated telephonic request to the service boy (From sunflame company) for the fitting of chimney,...

Liquidizing Jar does not rotate smoothly. Makes noise .
Name of Purchaser: Alok Chowdhury
Address :. H-1545, 2nd Floor, Chittaranjan Park, New Delhi 110019
Telephone [protected]
Date of invoice :[protected]
Purchased on line thru' SNAPDEAL.
Need your urgent assistance .It appears that the blade of the Jar is touching the inner surface of the Jar. Other jars are ok.
Thanks....

I purchased auto clean chimney innova 60 in 4/16 but its oil collector is breaking even in non running condition repeatdly. I lodged complaints vide id 1354640, 1354810 dated 16.8.16, id 1356536 dated 17.8.16, id 1376013 dated 9.9.16. But defect has not been rectified yet. No reply has been received from company. I request company to replace the chimney being in warranty period. I i will be compelled to go to consumer court....

We bought a sunflame slow juicer from Kohlisons, Krishna Nagar, Delhi in December 2015 and it was not working properly so we complaint about this on 30th august in your call center. Your executive came and checked the product and told us that he will visit again, but he didnt turn up again. We called up many times after that but nobody came to solve our issue.

Narender Makkar
[protected]
Krishna Nagar, Delhi...

The Chimney is broken and looks dangerously fixed. The Glass Cover has broken. It does not appear properly fixed. The inner contents are appearing open and cooking underneath it feels very insecure.
This problem persists for past 1 week.
Our house is located at Trichirapalli, Tamilnadu. As we could not find any service centre at Trichy, we are lodging the complaint here.
However, the chimney was purchased at Chennai,...

I had bought an induction cooktop from the military canteen 15-20 days back, & it stopped working, had made complaint for the same, the person from your company came n repaired it, the very next day it stopped working, hence I was forced to visit the service centre. Inspite of showing the packing box of the product which bears the manufacturing date as August 2016, & having a serial number of the machine at its back, I was forced to pay 450...

Dear sir
I have brought sunflame auto start glass top gas stove on16/03/2015, from Bhagawathy home appliances Bangalore &its one of the burner is cracked, when I called to your customers care they are poorly replying to me they are telling we are not doing such cases which comes under warranty
Plz help lm sending you the copy of bill & warranty card for your reference...

I purchased sunflame gas stove last year. One of its stove is not working now and I have requested for service so many times via phone and mail but till yet got no response. Its been a month but no reply to email and on call they just take service request but no one visits. Pathetic service. Why they give warranty when they cant serve their customers....

As per my complaint Id 1356536 dt 17/8/16 regarding repeatdly cracking of Oil collector of Innova Auto Clean chimney60 purchased on, Rep of chandigarh service center replaced the Oil collecttor on 7/9/16 at 14:45 with his own hand .Surpriseily this oil collector fell down on night of same day at 11:45 p.m even when chimney was in off condition.I inform your service center dealer on 8/9/16 & sent the pictures at his whattap.We could not utilise...

I have purchased cooking range on 27 th of March 2016 through dream kitchen Civil Lines in Moraddabad just in a month whole glass broken where knobs fitted due to fire come out from the knobs fire was so severe if somebody was there definitely burnt
It is repaired after a month because glass was not available
Now again today one burner back one was open however front one was off all of a sudden flame came out from front one...

Purchased sun flame geezer 25 liter - purchase month 2015oct. (Through defense army canteen noida) bill copy provided to service centre.
Problem - heavy leakage from tank cause product dead and rust.
Pending - from last more than 25 days. 3 visits done by service engg. From authorized service centre - indira puram plot no-271, niti khand). Every time this or that part is not available and will take another 10 days in all 3...

I bought this burner in April 2016 and above all it has 1 yr warranty. Its biggest burner is giving problem with its auto-ignition. On calling their customer care and registering the complaint, none of the technician has turned back. this is happening for the third time. I dont understand how the complaint is marked resolved when the issue is not sorted by customer.
pathetic service.

Beware!!! Do not buy such products...

I purchased innova auto clean chimeny 60 of sunflame on 24/4/2016. One end of oil collector half cracked within one month of fixing. Other end of oil collector melted/cracked on 13/8/2016. Complaint center of company at faridabad directed me to contact at service center sector 41 chandigarh. I lodged my comlaint vide id no 1354810& id no1354640 at this site on 16/8/16 for free supply & fixing of oil collector. Service center rep visited 17/8/16...