Sunflame Enterprises Complaints & Reviews

Dear Sir / Mam,
Greetings
Please find we have purchased a new mixer of Sunflame on 13th November 2016. We have purchased is from Novelty Smart Kitchen Store sector 50 Noida on 13/11/2016 a copy of Bill attached.
The day we bought machine while checking at home one spin button was working freely. After 2 days my mother was tried to grind Khadi Dhaniya in the machine where the jar got over heated and Jar coupling got damaged by over heating. Both 2 new jars coupling and machine coupling were damaged.
Today your support staff has visited us to see the machine. He informed that the motor is disbalanced because of which the jar coupling is damaged and the spin button had a problem. He has said to repair it after 2 days which i said to speak to the supervisor and replace the machine and jars since the product is faulty, but still no one hs reverted as on 3rd December 201. I have spoken today with Mr. Dev Pandey who is saying that we can only repar the machine. I want to know that once you have sold me a faulty product why cant the company change it and if the machine gets spiled later after months will company replace or cover it under warrenty. Incase you want me to file a consumer complaint in consumer cell do let me know, i will file a proper case upon you. Its been 20 days now and no one is listining.
We have brought a new machine which went faulty within 10 days of purchase. I would kindly request Sunflame to kindly replace us with a new machine. We are not satisfied with the quality of the product. Do not force us to take a legal action or file a conumer court case against you for selling a faulty manufactred device as confirmed by your service engineer.
Regard's

Sujeet Singh

E-Mail: sujeet.[protected]@gmail.com
Mobile : + 91 [protected] (Office)

I bought a chimney model amaze d/x 60/90 on dated 10sep 2016 and my chimney oil collector break twice in a month i bought it from rakesh and company una himachal pradesh pin 174303 please solve my problem as soon my mob no [protected]

Address:- Ganesh Pal lath s/o Sh. Surinder lal tath
VPO Dhussara distt una
Pincode 174303
Phn no:- [protected]
email - [protected]@gmail.com

We purchased the stove on 16th oct 201 from a shop. there is a problem of one knob is jammed, and the other one is not glowing. means two burners are not function able since last ten days.now we approached shop fellow to provide the service center number. he gave one number. we contacted but he says wrong number and provided another number. this number, no person lifts up to 11AM. if lifts they ask many irrelevant questions and lastly they say with in 48 hrs person will visit. after 48 hrs the person says you should keep the photo copies of bill and warranty book. this item ia an house hold and many people may not have photocopy machines at home. now he says he can't repair be'se copies are not provided, again you have to lodge the service request. for a daily use product, is it required.

Our chimany is still in warranty and we have lodged complaint with our bhopal service centre. One person visited and said motor needs to be replaced and he will need another person to unmount the chimany. He never returned. We have been calling the centre since diwali but no response. No one has come to see the chimany again. This is most unprofessional behaviour i have ever seen in my life. Why do you people hive warranty when you can not provide service.,

I am from Indirapuram, UP and have lodged a complaint with Sunflame to fix my broken water heater on first week of November. This simple complaint to fix the Eva Water Gyser was not solved even after 3 week and multiple visit by the technician. Technician came and said that element needs to be changed and since last 2 weeks they have not been able to get it replaced. The warehouse is in Faridabad and still replacement is on the way.
We have made multiple request with the technician and custOmer rep to expedite the process without any heed.

Geyser bought l year back (Nov2015). Earlier repaired 3 months back for leaking (tank changed), took more than a month to get the things done. Not working again for last 1 month due to tank leakage. Nothing done despite complaints.

Very poor quality of products and
Pathetic state of services from sunflame.

One should never by geysers from sunflame.

Major Ajai Garg
A-259, Sector 122, NOIDA

I purchase online sunflame gas stove from snapdeal which was fully defective . The whole gas stove got burnt both sunflame and snapdeal were informed . It has become habit of companies to sell their defective stock online at discount.

Complaint no to sunflame gha [protected].
Invoice no. S744d7/16-17/894 dated 11-08-16
order no.[protected] sunflame diamond ss gt

till date no response.

Sir,
I want to draw your attention towards this issue. I purchased a gas stove of your company from snapdeal online store around 15 days ago. Unfortunately, gas stove's glass got break up due to over heating. Now we are continuously following your customer care numbers, your service center numbers but no one is responding. Some has their switched off their phones, some are not receiving and some are not providing any information to rectify their customers issue.
Now if i want to repair my gas stove then please can u tell me how can i contact you or you simply having fake service.
It's a gas stove, food cooks on it so please try to understand and respond and kindly rectify my problem as early as possible.

With regards

Akanksha Shukla

Contact no: [protected]

Mathura, Uttar Pradesh
India

Purchased this on 28th oct. On eve of dhanterous... But 2 of the burners are making noise during operation.
Tried to log call on sunflame customer care [protected] and surprised to hear that this no. Is not in service.
Send an email to [protected]@sunflame.com but no response so far.

I am sunflame product user since more than a decade now and never expected such kind of service sunflame is rendering.

An immediate action be taken to attend the problem at earliest.

I purchased innova 60 auto clean chimney of sunflame on 24/4/16seeing its repeated advertisement in news papers. its oil collector is breaking repeatdly even in non running condition. complaints lodged at this site vide id no 1354640, id no 1354810 dated 16/8/16, id no1356536 dated 17/8/16, id no 1376013 dated 9/9/16, id no 1391293 dated 28/9/16 has not been addressed so for.in absence of oil collector, we can not use chimney. no representative of service center has visited after 28/9/16even after calls made at[protected] &chandigarh center. you can imagine the poor after sale service of sunflame. company is requested to replace the chimney being manufacturing defect otherwise i will be forced to go to consumer court - naresh kumar 1517 psiec socity sector 51 b chandigarh 160047

I purchased an autoclean innova 60 cm sunflame chimney and one 4 burner cooking top (Gas chulha) crystal plus model from your authorised dealer ludhiana marbles, near madhok complex, ferozepur road, ludhiana (Punjab) on 24.10.2016. After the purchase of these products i faced problems for the fitting of the chimeny at my residence. Despite my repeated telephonic request to the service boy (From sunflame company) for the fitting of chimney, nobody turned up. Since the purchase of the chimney i had to make several telephonic requests for its fitting. Lastly on 29.10.2016 just one day before diwali i made at least 5-6 calls starting right from morning at 9.00 am till 4.00 pm in the evening but only false promises were made by the service boy. Helplessly i contacted the dealer and another service man was arranged in the late. Evening. The whole incident shows that after sale service of sunflame co. Is not upto mark and i will not recommend any one to buy sunflame products in future.

Liquidizing Jar does not rotate smoothly. Makes noise .
Name of Purchaser: Alok Chowdhury
Address :. H-1545, 2nd Floor, Chittaranjan Park, New Delhi 110019
Telephone [protected]
Date of invoice :[protected]
Purchased on line thru' SNAPDEAL.
Need your urgent assistance .It appears that the blade of the Jar is touching the inner surface of the Jar. Other jars are ok.
Thanks.

I purchased auto clean chimney innova 60 in 4/16 but its oil collector is breaking even in non running condition repeatdly. I lodged complaints vide id 1354640, 1354810 dated 16.8.16, id 1356536 dated 17.8.16, id 1376013 dated 9.9.16. But defect has not been rectified yet. No reply has been received from company. I request company to replace the chimney being in warranty period. I i will be compelled to go to consumer court.

We bought a sunflame slow juicer from Kohlisons, Krishna Nagar, Delhi in December 2015 and it was not working properly so we complaint about this on 30th august in your call center. Your executive came and checked the product and told us that he will visit again, but he didnt turn up again. We called up many times after that but nobody came to solve our issue.

Narender Makkar
[protected]
Krishna Nagar, Delhi

The Chimney is broken and looks dangerously fixed. The Glass Cover has broken. It does not appear properly fixed. The inner contents are appearing open and cooking underneath it feels very insecure.
This problem persists for past 1 week.
Our house is located at Trichirapalli, Tamilnadu. As we could not find any service centre at Trichy, we are lodging the complaint here.
However, the chimney was purchased at Chennai, TamilNadu.
The situation is urgent. We need immediate solution. Please do the needful asap.
Thank You
Mob:- [protected]

I had bought an induction cooktop from the military canteen 15-20 days back, & it stopped working, had made complaint for the same, the person from your company came n repaired it, the very next day it stopped working, hence I was forced to visit the service centre. Inspite of showing the packing box of the product which bears the manufacturing date as August 2016, & having a serial number of the machine at its back, I was forced to pay 450 Rs & was told you can make a complaint in the company that we have charged . The issue is we have 2 induction cooktops, one from euronics & other from prestige. No one ever asked for the bill, they see the serial number & tell it's in warranty, then why this fraudulent way of charging money . The bill that was issued from the canteen was a printed bill & the got erased in the next 5 days, which is not our fault . Question is not that 450/- is a big amount, the question is what kind of frauds are authorised to run a service centre & then they say make a complaint. I need a refund for the same .

Dear sir
I have brought sunflame auto start glass top gas stove on16/03/2015, from Bhagawathy home appliances Bangalore &its one of the burner is cracked, when I called to your customers care they are poorly replying to me they are telling we are not doing such cases which comes under warranty
Plz help lm sending you the copy of bill & warranty card for your reference

I purchased sunflame gas stove last year. One of its stove is not working now and I have requested for service so many times via phone and mail but till yet got no response. Its been a month but no reply to email and on call they just take service request but no one visits. Pathetic service. Why they give warranty when they cant serve their customers.

As per my complaint Id 1356536 dt 17/8/16 regarding repeatdly cracking of Oil collector of Innova Auto Clean chimney60 purchased on, Rep of chandigarh service center replaced the Oil collecttor on 7/9/16 at 14:45 with his own hand .Surpriseily this oil collector fell down on night of same day at 11:45 p.m even when chimney was in off condition.I inform your service center dealer on 8/9/16 & sent the pictures at his whattap.We could not utilise the chimney benefit, instead purchased the headache of complaining here and Faridabad office.Ask your Rep to go into the reasons of repeadily cracking of oil collector from hinges & rectify the defect free of cost.Otherwise the chimney may be replaced-Naresh Kumar Nijhawan 1517 PSIEC Society 51 B Chandigarh

I have purchased cooking range on 27 th of March 2016 through dream kitchen Civil Lines in Moraddabad just in a month whole glass broken where knobs fitted due to fire come out from the knobs fire was so severe if somebody was there definitely burnt
It is repaired after a month because glass was not available
Now again today one burner back one was open however front one was off all of a sudden flame came out from front one knob whole knob was come out like shuttle coke with spring n knob n cover
This is informing you that product have some problem somewhere is leakage, but company serviceman saying no leakage so I m submitting this one copy to SO Police Civil Lines stating that if any mishap penning in this house due to this cooking range only fully sun flame company fully responsible because it's a very serious problem either they have to take immediate action or ready to face the repurcursion
Hope needful result may b taken
Farkhunda Rehman