Sunflame Enterprises Complaints & Reviews

Dear team,
I purchased your many products but one of them started giving me trouble i. E sunflame chimney model number iris 60 bk bf purchased on 25/11/2014 on the name of my father chandra prakash srivastava now the issue is machine started making very loud sound after make many calls to your engineer then he visited and said that your blower is damaged and it doesn't comes under warranty.

Now suggest me for further.

Please find the bill attached.

Regards
Kushal srivastava
Nerolac paints
North head

I bought a sunflame mixer near about 10 months before, since 2 months it got some problem, i tried every customer center in ncr region but no one picked my phone not i found any fixed customer service center. At last around 2 months before i wrote an email to official customer care and got a response from faridabad center that my complaint has been registered to their r. K center in indirapuram ghaziabad. They took my jar but did not provide the solution yet. I am following up over and over but no solution. Please help here.

Thank you,
Digvijay singh
[protected]
Digvijay. [protected]@gmail.com
Address - d-61, sector 55, noida

Dear sunfalme,

It is very surprising that the brand sunflame products are so bad that they broke without touching even.

The glass top of my gas stove got damage even without anything falling on it, i think you guys test the quality of your product before introducing in market.

From last 2 days we have not cooked food at home and in shocked that how come in 6 months a product of sunfalme can be damaged.

Pls send some one to replace the stove on urgent basis.

Hello,
I have bought the sunflame electric chimney optra in may 2017... We shifted to the new house recently n got it installed. As soon as we switch on the chimney there is a lot of noise coming from it. The person who installed it told us that maybe the rotor is broken or something. I don't know how it's possible coz it's brand new n within warranty period.
So i request you to rectify the problem at the earliest. We are not able to use it at all thinking it may get damaged further.
Kindly tend to this matter immediately.
Ph no:[protected]

I purchased sunflame 3 burner bonus auto ignition gas stove in april 2017, from day one it was troubling, auto ignition was not working.
I had called the customer service after which they had sent their technician who had no knowledge of what has to be done.
Few days later another technician was sent who also had no knowledge and said that the stove isn't working due to moisture presence in rainy season
After many followups for nearly a month another technician was sent who repaired the fault but it again continued after few days
Right now 2 burners are not working properly at all so i want the stove to be exchanged.
Very poor quality stove and extremely bad service as well.
Not at all recommended.

It has been more than a month and several reminder mail to company but still no response.

I purchased sunflame 3 burner cooktop 4 months ago.
From the very first day, one of the auto-ignition was not working properly. I registered a complaint with pant services regarding the issue. They informed that problem is due to metal ring and they took more than 15 days to replace the same.
But the problem was not resolved even after replacement of ring.
Even after raising issues and concerns for more than 4 times the issue was not resolved.

On my 5th complaint to company direct customer care, i was informed that wire is faulty and same needs to be replaced.

If wire was faulty from very first day then why it took more than 4 months to check the issue?
Why ring was changed?
Why wire was not checked when the technician first time visited my house?
Why i was not provided with any complaint number each time i registered a complaint?

Executives at pant service centre don't have manners to talk to customers. They simply deny their fault and say sort out with the company. I have tried calling company 4-5 times every time they promise that i will get a callback providing apt solution but i never received any call from company also.

This is pathetic service from sunflame.

We are using sunflame glass top gas stove - 4 burner for around 5 yrs
I wanted to change the burner and inquired with your authorised service centre:
Name:m/s. Sarvesh enterprises
Service center:586/523, anna salai, teynampet chennai-18
Phone no.:[protected],[protected],[protected]
Email id:[protected]@rediffmail.com

I spoke to one who said that changing burner will need a technician visit who will charge 450+ gst alongwith the cost of brass burners. My point is whey do i need a technician to change the burners? The old burners are just removable and replaceable thats it. Why do they expect us to pay for the technician cost?

I also faced an issue with the technical failure of auto ignition which was not working, and even after paying the technician cost, the lighter was not working at all, and we were just dragged a day after day since then and we finally left the matter. This happened 2 yrs back.

How do you want a customer to handle such a greedy and inefficient service centre who aim only for raising collections?

I had purchased a 4 burner gas stove in july 2015, from the time the gas stove was installed one gas burner was leaking. Complaint was raised and the executive came after nearly 15 days of raising the complaint.

The executive came and repaired by the burner however one of the knob was loose and he placed a plastic piece inside the knob to tighten the same. On asking him why he was placing a plastic piece he mentioned that in this product we repair the knob by inserting a plastic piece only and there is no other remedy.

The gas has started leaking again and the customer care or the authorised service center in mumbai is not looking into the complaint. The customer care is so careless that upon calling them they disconnect the call and do not understand the urgency as the burner has started leaking again.

Sunflame product is a very poor product and service is all the more poor. I will not recommend this product to any one.

I have been using a sunflame toughened glass top 3 burner gas stove. While we were cooking the so called ‘toughened glass’ broke with a blasting noise and just shattered all over the platform. It was very scary.in the first case, i fail to understand how can a toughened glass break this way.

I called up the dealer and registered a complaint last thursday 7th sep 2017 (Complaint no. 25318484/83/82). I have been following...

Copy of complaints sent to sunflame company on 09 sept 2017 is as follows ;-

I purchased a 10 ltr geyser of sunflame from csd. While it being installed, it was found that the electricity supply is not coming to the geyser.
In the first week of month of jul 17, i complained to akhand enterprises - your servicing agent in mumbai. They did not give complaints number and asuured that they would send their rep. However no one came and i kept waiting and only to be asked what is your complaints number, which in first instance they had not given.
I again lodged complaints vide sun flame cust complaints id-s[protected] dtd 19 aug 2017, akhand pratap of akhand enterprises, servicing agent in mumbai was spoken to on 21 aug 2017, o5 sep 2017 and customer care repeatedly with last one being on 09 sep 2017. However, nothing has happened and i can not use the new defective geyser of your company. Very pathetic and poor service. Please take action to replace the geyser as its factory production defect without any quality control.
An early and expeditious action is requested by your company and complaints be escalated to your higher management executive as mumbai center is inefficient, careless with couldn't care less attitude and inefficient personnel, who only speak lies and don't have trained personnel's.
Sanjay kumar

I am complaining about an induction cooker i had purchase from csd hq technical group (Eme) delhi cantt-10 on 23 apr 2017. After a few days a small flame came out form in side. I stopped cooking and immediately informed customer care. The technicians came after three or four days than he collected the item and send it to rohini service center for repairs. The same was returned after a fortnight and even after 15 days the product was not satisfactorily repaired. The technician left it at my house and when i returned from office in the evening and inspected, the following deficiency was found - original cable changed and operating area not sealed correctly. Still the product was switching on and off intermittently. I again contacted the customer care centre and reported to customer care. The technician took my product and instructed me to contact the service center. After three days the customer care replied that some repairing work has been carried out in your product and after 15 days my product was again returned to my house. Now the item is working but i find that the body has been broken and the wire has still not been changed. The technicians have broken the base plate and the layers of plastic while undertaking repairs and stuck it with some glue. I reported the matter and called the customer service center at rohini several times and complained about the shoddy work and the poor quality of repairs of a new equipment. They were not willing to accept their mistakes and asked me to cough up 300 rupees for the cable which has been changed by them. I am a serving soldier and have been harassed to no end. May i request you to take prompt action and ensure that my product is replaced by a new serviceable one or the repairs are done again and the outer body and the cable are changed with original ones. Best regards bharat ka sainik.

I have purchased a sun flame 3 burner gas stove at mumbai during july 2017. But while i started working i found that the steel plates in two burners are bend and the beeding of the stove has come out. I have made a complaint to the above firm and they have sent one representative and he visited my residence and saw the stove and assured to rectify. I have sent an email to the above company on 30th july 2017 and i got a reply from you that the same has been forwarded to sun flames. But till date nothing has happened. I request you to take up with the concerned and arrange to replace the stove. Otherwise i have to approach consumer court for deficiency in service by sun flames.

S. V. Saraswathi
[protected]

Dear Sir/Madam,

1. I had purchased one toughened glass four burner gas stove - crystal curve 4B BK, about ten months back.

2. Today while cooking, the toughened glass top broke and glass pieces shattered very badly.

3. I am trying to call your numbers at following but no response.

Sunflame Enterprises Private Limited
58, Sector 27C, Mathura Road, Faridabad - 121 003, Haryana, India +[protected] +[protected], +[protected]

Respected sir/madam,
Myself amrik singh, i purchased sunflame innova autoclean chimney from ashoka crockery house, sangrur. But it has prob with display after installation. I made a complaint. Serviceman said to change the dislplay and changed in next visit ie after 15 days. And then a new problem occur chimney itself start and shut also with variable fan speed repeatedly. I made the complaint again. The serviceman said to change the power unit and changed in next visit ie after 15 days. But problem remains same. I call him to come back and see. He came and said to change the display and he changed but the problem remains same. And then he said to change the display again after 15 days. After so much time and after so many changes the problem remains same. I am fed up by your product. Please do the needfull.
Regards
Amrik singh
#136, st no 8b,
Ram basti, sangrur
148001
Punjab
Mob-[protected]

Good morning. I had bought sunflame juicer mixer grinder supreme on 19 july 17. But soon after 2-3 days... It's went out of order. I sent email and spoke to sunflame service center, patna and requested to send technician view product is in 2 years warranty. But, more than 2 weeks past but still there is no response from sunflame service center, patna.. Even i called/emailed them many times but all the time they r giving excuses and now they r not receiving my call. Even they r nt giving acknowledgement of my e-mail..

I request consumer court to look into this issue for early repair of warranty product (Sunflame supreme juicer mixer grinder)

From
S. V. Saraswathi,
Flat no.28, building no.8,
Twinkle star housing society,
Ghatla chembur,
Mumbai-400 071

Mobile no.[protected] land line[protected]

Re: deficiency in service.

I have purchased a "sunflame'lpg 3 burner gas stove from m/s. Natraj emporium, station road, chembur-71 on 14.05.2017 for rs.4, 400/- which has a warranty of 2 years from the date of purchase,

While i started using the stove, i found the following defects.

1. Out of three burners, removable plates in two are bent.
2. The beeding around the stove has came out.

Immediately i made a complaint to the dealer, m/s. Natraj emporium. They have sent one mr. Feroz to our home and he saw the stove, and agreed to replace the defected plates and rectify the other defect. But it has not done, despite me repeated calls to them.

I feel the unit itself is defective one and it should be replaced by a fresh one.in this connection, i would like to inform you that i prefer a better version/model by paying the difference, if any.

Please note i am aged 78 years old and not in a position to go to your service centre with the defective stove.

Expecting your reply within 10 days, otherwise i will take further steps, including moving to consumer court for deficiency in service,

S. V. Saraswathi

I have purchased a glass top - 4 burner classic gas stove of serial number 16b00 4716 on 24th of march 2017 from nandi charan paul (Agency) kolkata. The flame of alll the 4 burners of the gas stove automatically went so much slow in just 10 days of the purchase that cooking has become impossible on it. The flame which comes out of all the four burner is negligible. I have called men from your customer service center thrice but it goes same in just 2-3 days after their repair. They have opened and cleaned all the pipes and burner but it again goes same in some time. I have asked them to replace the product but of no use. Kindly please look into the matter and replace the product as early as possible as it is under warranty. Waiting for your reply. Puja jalan [protected]@rediffmail.com

I have ordered sunflame classic glass top black - ss body 3 burner auto ignetion - bk stove (B01nbcjf6d) [sunflame classic glass top black] from amazon.in and it was delivered wrong item to me... It is non auto ignetion product delivered to me... And today i have also called your sunflame service to install the product... That time they called me that it is non ignetion product... I have called to amazon.in service centre they called that you have take a service deniel letter from sunflame after that we should give you refund... So sir please send me the service deniel letter

Sir,
I have purchased an superflame iron on 30 dec 2015 from csd canteen. On 17 dec 17 i was using it, suddenly electric wire of iron started burning. I had approached to your websight but could not get any response. Customer department of your company gave me some numbers of authorise service centers but they refuse to solve my issue. Item is also in under warranty. Item sl no is[protected]. Plz solve my problem....

This has referred to the following incident:
*on 28th of jun - request has been made to the customer care for the installation of the chimney.
*on 29th of jun i was intimated by mail for the address and complied on the same day by mail.
*on 30th jun customer care addressed to the concerned franchise for the installation.
*after above activities all remained silent and again i mailed to customer care to treat this issue as most urgent.
*on 9th july again i had to call the customer care service no. And it was assured by the executive for the installation of the chimney by 11th of this month as if my problem has been solved.
*but, till date no response is received and yet the installation is pending.
Under such circumstance, now it is a great question for me to whom should i contact for this mere job. If it is impossible in your part to execute this then deny. I would think for the alternative. And it seems that i have already committed a blunder to choose your company.
Thanking you sir.
Yours faithfully
Bidyadhar patra
Mob.-[protected]
Address:
Plot no.-901/3118,
Lane-1; nr apex hospital,
Baramunda village,
Bhubaneswar, odisha.