Sunflame Enterprises Complaints & Reviews

Dear Sir ,
I have purchased the above mentioned gas stove from Vijay sale Hub Goregaon east
recently.I was very much surprised to see that stove is very light in weight and it moves front back very fast with a little touch and it very risky when on.
In past I had Sunflame gas stove 2 burner but it was made of heavy steel .I cannot
recommend this to anybody unless the quality is improved .
I request you to look into this with an intimation to me.
Thanking you,
Yours sincerely,
S.R.Mansabdar

one of the gas burner is not working...

Please NEVER buy Sunflame home appliances. The customer service is PATHETIC and so is the quality of the appliance.

The geyser we bought stopped functioning 1 day post installation. We have been calling the customer service number provided along with the warranty papers, however, post one unsuccessful visit...there has been no visit to fix the geyser.

We have been calling the Gurgaon customer service no, however, they keep mentioning the service guy is around the corner, however, he never shows up!

Sunflame has an absolutely collapsed service network.

Their web site pages are under maintenance closure for months now.
I gathered telephone numbers from cached pages from search engines.
Even those numbers are stale.
The contacted person says he stopped servicing sunflame years ago.

So, the company even doesn't publish their authorized service center address and contact numbers any where!!

I again collected contact numbers from dealer, but on those numbers no one responds even after tens of full rings. Note that the dealer was not able to provide address of authorized service center!!

The product quality is dicy. I recommend people to go for responsible companies products with a proper basic service network.

I wonder how such companies are allowed to sell home appliance product that includes high risk gas appliance.

DETAILS:

PRODUCT: SUNFLAME LAZER
4 burner stove
DEALER: LOTUS Electronics Indore
CITY: Indore, MP
(Where authorized service center just doesn't exist)

I had purchased a Sunflame Gas Burner in August 2009 from Sarojini Nagar Delhi. The burners were leaking gas and one of the burner knobs were defective from the begining, the other burner makes noise when on. After I lodged the first complaint, a technician came and replaced the knob, he said that the gas was leaking because of the knob. From the very next day onwards, the problem started again. Flames come from below the burners, make hissing sounds and gas smell fills the kitchen. On complaining again, even after 4 days no technician has turned up and the company says, the field guys will visit shortly.
Is this how a dangerous situation should be treated?, because of lack of options my wife has to continue using the stove. I demand an apology and total replacement of the stove as it is still under warranty. Please help.

we had bought a sunflame spectra 2-burner gas burner 10 days ago; the gas burner was making a strange sound when any utensil was put on the burner; when we told the dealer he directed us to the sunflame service center; it was then the worst of our experiences started; first of all the person manning the center some chap by the name Somnath was most uncouth and rude; in fact he misbehaved with my wife who happened to speak to him on the phone; then a 3 day old service engineer was sent who changed 50% of the parts but with no results; today another service engineer turned up who was a smart aleck; he banged all the parts with a hammer but could not solve the problem; when we insisted that after this kind of banging the only option was to replace the set he said it is not possible; in fact now many other multiple problems have cropped; we want the unit replaced or will have no option but to take it up in a higher forum

I HAD SENT THE MAIL BELOW TO SUNFLAME REGARDING THE COMPLAINT :-

This is with reference to a product we bought in the month of Nov. Last year that was a Chimney & a Cooking Range from your dealer M/s Krishna Bartan Store and in this regard, please find below :-

1. Since the installation did not took place for over 1 month so we had to install the same on our own !
2. After the installation, the chimney was not working so we had to complain and the same was rectified in 1 full month !
3. In between while the chimney follow up was on, the cooking range hot plate conked off and took another 2 months to get this repaired !
4. After resolving the hot plate issue the Automatic ignition switch wiring got short and started chasing people for repair again which took over 1 month for repair since the spare parts were not available in your stock !
5. After spending another about 2 months with peace again the cooking range entire wiring got short and had to complain which was again a painful process and chase people for 2 and a half months to get this piece of junk repaired !
6. And a day after the parts were replaced, the same wiring got short again and this time the engineer told us not to use the cooking range ! unfortunate but we are still in the process of chasing the service centre to get this repaired and are following up this complaint from last one month and nothing has been done so far ?

I would like to understand a few things and expect a professional reply to :-

1. Why the company or the service centre is not keeping the stock of spare parts for necessary replacements ?
2. Why is the service centre sending their engineers only on Sunday’s saying they visit once in week and not before ?
3. Why do the engineers have to follow the process of only visit the place to see the problem and the next engineer will identify the problem next week and then the third week the request will be made to the company for the spare parts availability and the forth week the feedback will be given to the customer that the part will be imported and will take 15 days to come and the finally the sixth week the part will be replaced ?
4. Why the service centre is not informing the company about the condition of the product they had imported and sufferings of the customer ?
5. Have you all ever seen keeping the back up Hob etc. At home ?
6. Since the warranty will now be lapsed in the month of Nov. And then after the company will surely make me crazy running and chasing people for the spares ?

Considering the above I would only request you to please take back the stuff since the pain is now un bearable since we are using a hot plate (bought from the market) from last over 3 months and are not interested at all in keeping this show piece at our place.

And believe it that the frustration level is such that I would surely be going to the respective Authorities to resolve my grievance since you as a company have not taken any action to my complaints sent to you before as well.

Looking forward to an early response to the mail.

Thanks & Regards,

Tarun Kapoor
# [protected]
Flat No.572, Golf Vista Apartment,
Sector Alpha II
Greater Noida 201308

Items purchased from Shri Krishna Bartan Store
D-4/1, Lal Quarter Market
Krishna Nagar
Delhi 110051
Bill No. 10363 dtd. 9-11-08

I want to bring notice in this forum that people who buy Sunflame plaino chimminey costed around Rs 7k makes so much noice.I have compalined to the company, the shop where purchased and the service centre in Hyderabad.My advice to people better avoid this product the company is very poor in customer they just are selling boxes no post sales support

Sunflame sapphire auto ignition gas stove was purchased on Nov4, 07 from Dua Enterprises, Ghaziabad. It is not working satisfactorily and complaint not attnded in last 30 days after many telephonic reminders and personal visits. I choose the Sunflame brand for safety, trouble free service and mental peace. None of the three objective is met. Summary of Fault is listed below:1) Stove is throwing flame on the lower side and visibly remain ignited on the lower side even after closing the knob. I can interprate that this can result to fire hizard and can be dangerous for the person who is operating the stove. 2) Auto ignition is not working in two of the stove.