Sunflame Enterprises Complaints & Reviews

ORDER #[protected] placed on Amazon, product delivered on 15th June. However, Installation is Pending and no one has contacted us.

1. Reference complaint No- JAI[protected] dated 14 Apr 2022.

2. I purchased a induction from csd on 4 Apr 2022. It start problem on 10 Apr 2022. Complaint register on 14 Apr 2022 and technician vist after 2-3 days. Technician donot have parts(PCB) he send demand to sunflame. I call to customer care and technician 15-20 times about it but they always reply wait 24 hours. But my problem not solved yet.

3. I requested...

I have purchased a chimney in Dec-21. After using it 3 months, it's started giving problems. I have logged complaint in Mar-22. But without resolving it they closed it. Again logged another complaint in Apr-22. As per technician, some part needs to be replaced but that part is out of stock. Have been waiting for it almost 2 months.

No one knows in sunflame when the part will come. Customer care is just to take complaint but...

Hello we are from visakhapatnam, we gaven complaint for out of warranty Tulip chimney on date 28th March complaint no VIJ[protected], no one attempt to complaint, again we contacted helpline they promised within 2days they will attend but still no one came, if tecnician was not available please supply the power supply board as soon as possible
G sree rama murthy
Visakhapatnam

Sunflame cooler motor problem not resolved till now, 45 days completed. WORST SERVICE OF SUNFLAME

Problem not resolved. Why it is coming posting under resolved.

Sunflame cooler in warranty but motor is not working. I registered call on customercare but problem not resolved even 45 days completed. Worst service in the world.

I Have contacted through customer care for registering call for not working motor in sunflame cooler on 14/03/2022. But nobody came till date. Kindly resolve the issue immediately. While approching agian to customer care, they are not correctly giving the information, when the person comes to resolve issue.

Complain no AND442022/137449 but till today no action from sunflame

Myself Mukesh...
I have been using a sunflame crystal plus toughened glass top 3 burner gas stove since last 5 years.

While we were cooking ‘toughened glass’ broke with a blasting noise and just shattered all over the platform.

It was very scary.

I called Sunflame company on their contact no many times but no response..

Now 6 days have gone but not a single call from...

I have contacted through customer care [protected] for registering call for not working motor in sunflame cooler on 14/03/2022. I have received phone number of Hanuman enterprises, [protected]. He did not called me even after four days. While I called him, he told me and he will sen the person on 19/03/2022. But nobody came and called on that day. While I call back him, he is not responding and disconnecting the phone. Kindly resolve the issue immediately. While approching agian to customer care, they are not correctly giving the information, when the person comes to resolve issue.

I have contacted through customer care [protected] for registering call for not working motor in sunflame cooler on 14/03/2022. I have received phone number of Hanuman enterprises, [protected]. He did not called me even after four days. While I called him, he told me and he will send the person on 19/03/2022. But nobody came and called on that day. While I call back him, he is not responding and disconnecting the phone. Kindly resolve the issue immediately. While approaching agian to customer care, they are not correctly giving the information, when the person comes to resolve issue.

I want to bring this to your kind attention that I purchased a sunflame auto clran chimney in April 2021.

The piece I got is defective. I raised complaints many times but I didn't get any solution for my problem.

There are so many issues, one is the sound issue. My chimney makes so much noise which is much higher than usual, second, it is not working fine on pulling smoke, another is, it is getting black from...

We have purchased a MAPLE 60 chimney of SUNFLAME from Bajaj Electronics, Gachibowli. The inner part of the chimney has come. The technician came and applied glue and went away..After 2 days, the same problem again came. Now, total one is side is hanging. I have placed request for changing, but no response to it.bhas

Today morning my cook was cooking food in Sunflame Gas Burner(Purchased in May 2019), and the glass top suddenly burst into small pieces. She got injured due to it and the entire kitchen was filled with broken glass pieces. On further research I have come to know that this is a common problem with this kind of Sunflame stove.

I am not able to understand how they are selling this. This is such a huge safety risk.
Also on calling your customer support team they just casually gave the answer that the server is not working without understanding that such incidents can result in some major mis-happenings.

Please look into the matter on urgent basis and align some technician to visit and check the reason.

One burner not working, needs service. Please help.

I have been issue with burner and on my first visit of technician he said if issue repeated the he would change burner. The issue was still there so requested for change burner as it was in warranty but from 9th Feb am trying to ask for same ticket was raise but not yet received respond. My details of ticket below.
Dear Customer, Thank you for contacting Sunflame, Your complaint has been registered with Ref. no-HYD[protected] Service Provider no is: [protected] Sree Enterprises For further inquiry kindly call at [protected]
Dear Customer, Thank you for contacting Sunflame, Your complaint has been registered with Ref. no-HYD[protected] Service Provider no is: [protected] Sree Enterprises For further inquiry kindly call at [protected]

Everyday am trying for the same till when i need to do itnot surr

It is Kitchen Chimney with 2 cylindrical exhaust fans but choked .

I purchased new water heater of sun flames.6 months before but it's stopped working all of sudden...

Sir/ ma'am,

i had purchased "Sunflame Diamond Glass Top 3 Burner Gas Stove Mannual Ignition Black" from Amazon.in on 30/12/2021 .

The stove was delivered on 1/1/2022. Within a month o[censored]se the gas started leaking from the gas stove . One day there was a small fire in the stove when I was burning it. so that immediately i filed a complaint regarding this issue .
The customer executive told me that your issue would get solved within 48 hours, then i waited but no one came form solving my problem. Then i again called them then they told me same thing as earlier. i called them approx 4 times but they avoided me like this.

so i'm here filing a complaint againt "Sunflame Enterprises Private Limited" as my product is in warranty period of 2 years but the company is not solving my issue.

If the stove causes any loss or injury then who would be responsible for it.

We had purchased 4 burner stove and it stopped working just after 1 month.
We raised a complain about it. Its been already 2 months and in spite of regular follow up, sunflame is not addressing it. Dealer (Vini Services ) is just closing the complains giving one or another reason without fixing it.
Suresh from Vinii services is a horrible service person. He threatens that he will not fix the issue and do whatever you want.